Veolia UK Reviews 

Waste your time sending you a survey with no option to unsubscribe, haven't even had a collection yet, slow to process my order and deliver a bin, had to chase to get it sorted.

Brilliant experience. Mahima helped me out with what I needed. Went the extra mile! Thank you!

Jade W was very helpful and professional. She has answers my question and resolve the inquiry super quick.

Taraun Lekhi who took my call was very pleasant, knowledgeable and helpful in setting up the performance reports on the customer hub.

Unhappy about having frustrating letters and hostile pumped up wordings sent to my household, about how they "think" you parked wrongly in 'I do not know what area' where they were trying to make the corner....when my husband is not even parking there!!!! Well maybe if the housing area wouldn't be an absolute crap, and the street and pick up point for the collection a horror, maybe they wouldn't have had to go on little crappy streets and then make up letters in hostile manners, bothering me!!!! And they even had the face to say that the "other residents were frustrated, should I imagine, cas they can not move their truck" ...when my husband did not even parked where they say!!!! So bullshit and hostile letters!!!! Well, you should do proper residential areas, with proper pick up points...and not mazes through the little houses, style bothering me!!! I do not like companies that send crappy letters to people!!! One star!!!

Dealt with by a very helpful and pleasant lady by the name of Chrissy.

Chrissy was extremely helpful, Waste managed have been particularly rubbish at handling our account with Veolia so I took matters into my own hands and got in touch directly, both Stacey at Veolia who I spoke to previously and Chrissy today were super helpful, friendly and extremely efficient! Perfect examples of excellent customer service.

Mark71 was very patient and made sure everything was looked into properly before leaving the call.

Additional service booked very quickly and efficiently, I hope the depot team can deliver - YES THEY CAN

Absolutely crap company, closed business in April and cancelled account, got billed for 2 months collection s and rental, each department has no idea what the other is doing,, online chat takes ages to sort out, getting to speak to someone in the right department is shocking!!! Or is it done on purpose!!!

Customer service was professional yet friendly. Kate B was responsive to the issues raised and resolved my query. Delighted with her customer service.

Phoned customer service due to receiving notification of a missed bin collection due to blocked access. This was due to a miscommunication (not of our making) and Mark (Owens) dealt with the issue in a professional but friendly manner.

Problem solve at its best!!!
The customer Support Rep, Paul, so great. He for walked me through the process and for offered a solution to the problem I brought.

Contacted them today via live chat to arrange extra collection for skip, and it was scheduled within minutes for tomorrow. Excellent work. Thanks, Jade W.

Beth was very kind and helpful

I believe Veolia's HR team and management could improve their communication with candidates during the recruitment process. In my experience, feedback after interviews was difficult to obtain and often required follow-up from the candidate.

If a hiring decision has already been made or there is a strong preferred candidate, it would be more respectful to be transparent with other applicants rather than having them invest significant time and effort preparing for interviews without timely communication afterward.

Candidates dedicate considerable time to preparing for interviews, and I believe that effort should be acknowledged through prompt and constructive feedback whenever possible. Providing clear communication, particularly after face-to-face interviews, would help create a more positive and professional candidate experience.

We started a business waste contract at the beginning of May. Out of 11 planned collections we have only had 4 actual removals - everytime our account is fraudulantly marked as collected when it isn't. We are a food business and have waste piling up, in out buildings etc.
When we contact customer service all they can do is promise it will be collected but again their drivers fail to.

Called to have my service resumed and was greeted by
Mark Owens, very helpful and friendly he resolved the matter quickly

D answered my call when I had limited access to our account, and Dawn resolved the issue within around 30 minutes—even while dealing with problems with her own computer. She also gave me a clear timeframe for when she would respond and delivered well within it.
It’s refreshing and rare to experience that level of customer service. It really made a difference and left me feeling confident in the company.

spoke to jade (customer service), that side is excellent, shame that the operational side is not so good. we are down for daily collections (5 days per week) and can guarantee at least 1 a week wont get collected, last week we only got 2 out of 5 collections. you wouldn't mind so much if it was occasionally, but this is happening weekly.