Trying to set up my club’s bin requirements on Veolia’s on line service proved awkward as I came up against the same ‘brick wall’ over and over. After managing to get through by phone the staff were v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been having a number of issues with my general waster and Paper and Card collections. Mark listened and was very helpful. I'm hoping that Mark will be able to solve the issues.
Company replied
I was waiting for a replacement bin which should have arrived on Monday. I did receive an email to say they had issues but no further correspondence. It is now Thursday and the bin has not been rep... See more
Company replied
After waiting a few minutes to connect and then the reps system freezing, Kam Athwal was able to find out about the query that I had as to why our food waste had not been collected. Kam was able to s... See more
Company replied
Company details
Written by the company
A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build the circular economy and protect the environment.
Contact info
8th Floor, 210 Pentonville Road, London, N1 9JY, London, United Kingdom
- uk.trustpilot@veolia.com
- veolia.co.uk
3.9
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Veolia UK
Dear Rebekah,
Thank you so much for your positive feedback. I’ll ensure Ashley is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Execellent service by mark owens
June 5, 2026
Unprompted review
Reply from Veolia UK
Dear Jay,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Thank you Leah Cook for her support ,in…
Thank you Leah Cook for her support ,in resolving the issue at hand
June 5, 2026
Unprompted review
Reply from Veolia UK
Dear Hartley,
Thank you so much for your positive feedback. I’ll ensure Leah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Have just used the online chat with…Jasmine H
Have just used the online chat with Jasmine H. She made it a very easy and explained everything she needed from me in a clear and simple way.
I was made to feel listened to and the process was a joy compared to similar chats with other companies.
June 5, 2026
Unprompted review
Reply from Veolia UK
Dear Jasmine,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
The chat service made things easier
The chat service made suspending and adding collections much quicker than a traditional phone call no time lost in a queue. Rebecca W was a great help in getting it all sorted.
June 5, 2026
Unprompted review
Reply from Veolia UK
Dear Cibi,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Simon,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Ely, Cambs - BINS in Catherdral space
Ely - Cambs - Wheeld Bins - Closed Businesses
Writing here to say that my experince and communications with the Customer Service team in Mohammed Ahmed who has been totally dedicated in getting this issue resolved..So a big thanks and shout out to him for sticking with issues and getting it sorted...well done and thank you...
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Isabel,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Absolute shambles of a company
Absolute shambles of a company. Literally unable to organise even the most basic of refuse collection or bin removal. Taken a month to receive a reply from them. Would not recommend to anyone. Avoid at all cost. Can highly recommend Biffa as an alternative.
June 4, 2026
Unprompted review
Reply from Veolia UK
Dear Rob,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue.
Kind regards,
Veolia Customer Experience Team
The person who took my call
The person who took my call, sorry forgot her name. Was very polite and efficient. This made my call a pleasant one. Very helpful and solved my issue . Thank you
June 4, 2026
Unprompted review
Reply from Veolia UK
Dear Karen,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Xiaomeng,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Quick and easy customer service…
Quick and easy customer service experience, quite refreshing to not automatically met with a bot. Veolia offer you a human interaction from the beginning, something a lot of other companies have disregarded.
I was dealt with by Jade and she was especially pleasant and sorted my query very quickly.
June 4, 2026
Unprompted review
Reply from Veolia UK
Dear Jamie-Leigh,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Beth Street was extremely helpful and…
Beth Street was extremely helpful and professional. She took the time to listen to my query, understood my concerns, and dealt with the matter efficiently. She resolved the issue quickly, and I am very grateful for her excellent support.
June 4, 2026
Unprompted review
Reply from Veolia UK
Dear Christina ,
Thank you so much for your positive feedback. I’ll ensure Beth is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Great customer service
Invoice query resolved promptly by Mark Owens, awaiting credit note
June 4, 2026
Unprompted review
Reply from Veolia UK
Dear B Mills ,
Thank you so much for your positive feedback. I’ll ensure Mark is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Very polite customer service
Very polite customer service and efficient service as always. Interacted with Jade a few times and she is always polite and helpful
June 3, 2026
Unprompted review
Reply from Veolia UK
Dear Customer,
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot. Your feedback means a lot to us and helps others learn about our services. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Good Customer Service
We were having problems regarding our collection dates but Ashley, working in customer services, sorted this and sent us a detailed explanation via email. Thank you
June 3, 2026
Unprompted review
Reply from Veolia UK
Dear Joolz,
Thank you so much for your positive feedback. I’ll ensure Ashley is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Customer Service
Contacted customer service on the online chat. Immediate response and quick answer to my query. Thank you Jade.
June 3, 2026
Unprompted review
Reply from Veolia UK
Dear KP,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Leah C the Customer agent was very…
Leah C the Customer agent was very friendly, helpful and informative.
My query was resolved via the telephone call today.
June 3, 2026
Unprompted review
Reply from Veolia UK
Dear Emily,
Thank you so much for your positive feedback. I’ll ensure Leah is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Cindy was very polite & helpful
June 3, 2026
Unprompted review
Reply from Veolia UK
Dear Mary,
Thank you so much for your positive feedback. I’ll ensure Cindy is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
Reply from Veolia UK
Dear Andy,
Thank you for your feedback. I’m so sorry to hear that our service has not met your expectations. So we can look into this, please can you contact us at uk.veolia.waste.reviews.mailbox@veolia.com with your account number and details of your issue.
Kind regards,
Veolia Customer Experience Team
Veolia chat experience
Jade from customer services was very helpful on the chat with booking an additional collection and a complaint about multiple missed collections. Lets hope Veolia back up her work and actually call back as arranged and make the collections they have on our service schedule.
June 2, 2026
Unprompted review
Reply from Veolia UK
Dear Richard ,
Thank you so much for your positive feedback. I’ll ensure Jade is aware of your kind words. We truly value your support and look forward to serving you again.
Kind regards,
Veolia Customer Experience Team
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