Verbling has absolutely no respect for its teachers, and the platform is clearly falling apart. Communication is poor, support is inconsistent, and decisions seem to be made without any r... See more
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See what reviewers are saying
Be cautious when buying bulk lessons from Verbling. If you decide to cancel after a couple of lessons (bad instructor), they charge you per lesson at the original price rather than the discounted bu... See more
Company replied
My 11 year old son only started his 1 hour/week Spanish lessons 7 weeks ago. He says he learned more Spanish in 7 weeks than Frech in 7 months of secondary school schooling. I speak a bit of Spanish a... See more
I inadvertently, through mu own mistake, bought many more lessons than intended. When I explained it to the folks at Verbling, and asked for a refund (which I thought would go against their normal pol... See more
Company details
Information provided by various external sources
Verbling’s mission is to empower people all over the world to become fluent in a foreign language. We use online live video technology to help people develop their skills together with teachers and students on a global scale. The teachers and students who make our mission possible are spread across six continents.
Contact info
2180 Folsom Street, Suite 3, 94110, San Francisco, United States
- support@verbling.com
- verbling.com
3.4
Average
783 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent support
I have caused a trouble to change the email of my profile, so that I was unable to log in. The assistance service was very fast and efficient. It has fixed the trouble in a couple of hours from my email.
April 29, 2024
Unprompted review
Reply from Verbling
Hello Luca,
Thank you very much for your review. We are glad to hear that you were satisfied with our support.
We remain at your disposal for any other inquiries you might have.
Busuu Team
The responce was fast and my concern…
The responce was fast and my concern was resolved immediately.
April 25, 2024
Unprompted review
Reply from Verbling
Hello Benjamin,
Thank you very much for your review. We are glad to hear that you were satisfied with our support.
We remain at your disposal for any other inquiries you might have.
Verbling Support
Exceptional Customer Service
The Customer Service Agent Mrs. Julia responded asap to my request. Specifically, in 4 minutes time from the moment I sent the email, she refunded an older payment to Verbling and she informed me via email.
April 17, 2024
Unprompted review
Reply from Verbling
Hello Yannis,
Thank you very much for your review and your kind words! 😀️
From Busuu, we always try to offer the best help and support to our users.
We're glad we could help you!
All the best,
Busuu Team.
I am a teacher through their platform…
I am a teacher through their platform and their customer service has always been top notch.
April 14, 2024
Unprompted review
Reply from Verbling
Hello Dylan,
Thank you so much for taking the time to provide us with your feedback. We appreciate your contributions as a valuable teacher on our platform and we are pleased to hear that you were satisfied with the support we provided.
Please feel free to reach out to us for any further assistance or if you have any other inquiries. We are always here to help!
Verbling Support
quickly and problem solved
March 21, 2024
Unprompted review
Reply from Verbling
Hello Renata!
Thanks for reaching out to Busuu,
I'm glad that you're studying with us and that the issue you experienced was quickly resolved.
Have a lovely day,
Busuu Team.
Good Business Policy: Flexibility & Understanding
I was out of the country for 3 months with a 13 hour time difference between Asia and Mexico. Arranging sessions was too difficult; as much as I love my teacher and sessions, 10PM didn't work for me. I had pre-paid sessions expiring and requested an extension of time. Verbling graciously and willingly reinstated the expired sessions when I returned to the USA.
March 16, 2024
Unprompted review
Reply from Verbling
Hello Andra,
Many thanks for taking the time to leave us a review regarding your recent experience with Verbling and with our customer support team.
We're so glad to hear that our team was able to resolve your problem.
We wish you all the best!
Verbling Support
A great experience in learning English
A great experience in learning English! You can choose from many teachers to match your preferences. It's a convenient platform.
March 9, 2024
Unprompted review
Reply from Verbling
Hello Polina,
We are happy to hear you enjoy studying Verbling and interacting with our teachers.
We wish you the best of luck with your studies.
Verbling Team
Thank you for your customer support
My credits are reactivated now. As always,thank you for your support.
January 26, 2024
Unprompted review
Reply from Verbling
Hi Hiley,
Thank you for taking the time to update your review.
We are sorry to hear that you had issues with the reactivation of your Verbling credits.
We are however glad to hear that you are happy with the service on our end. If we can be of assistance in the future we would love to welcome you back!
All the best,
Verbling Support
Quick response
January 16, 2024
Unprompted review
Reply from Verbling
Hello Deepa,
Many thanks for your feedback.
We're happy to hear that you received great and fast assistance from our support team.
Your feedback means a lot to us!
All the best,
Busuu Team
I have been a customer for a couple of…
I have been a customer for a couple of years now and the experience has been very gratifying. When I have asked for support it has always been prompt, professional and sufficient.
January 10, 2024
Unprompted review
Reply from Verbling
Hello Mike,
Thank you very much for your review. We are glad to hear that you were satisfied with our support.
We remain at your disposal for any other inquiries you might have.
Busuu Team
Julia is very helpful and supportive!
January 10, 2024
Unprompted review
Reply from Verbling
Hello Angel,
Thank you very much for your review. We are glad to hear that you were satisfied with our support.
We remain at your disposal for any other inquiries you might have.
Busuu Team
New Years Day response a bit slow
The instructor took care of it herself fairly quickly. You guys were, understandably, on your holiday shutdown or some such.
I'll have to see if I get tangled up again the next time I try to schedule a session.
January 1, 2024
Unprompted review
Reply from Verbling
Dear Dean,
Thank you for taking the time to share your experience. We're pleased to hear that the instructor was able to assist you promptly. We apologize for any inconvenience you may have faced and appreciate your understanding during that time.
We understand the importance of a smooth scheduling process, and we're committed to making improvements to ensure a seamless experience for you in the future.
If you encounter any issues or have further feedback, please feel free to reach out to us at support@verbling.com We value your input and strive to provide excellent service.
Thank you for choosing us, and we look forward to serving you better in your future sessions.
Verbling Support
I had a minor issue with my credit…
I had a minor issue with my credit expiration, Adriano solved it within few minutes, very appreciated
December 8, 2023
Unprompted review
Reply from Verbling
Hello Ana,
Thanks for your lovely review.
We are happy to hear you managed to get your issue resolved. You can contact us at any time on support@verbling.com if you need anything else in the future.
Thanks for studying with Verbling
Verbling Support
Swift reply
Thanks for your quick help and for providing a solution.
November 27, 2023
Unprompted review
Reply from Verbling
Hello Katja,
Thank you very much for your feedback ⭐️.
We are happy to read that you are happy with the attention received. We are always happy to help our users! 😀
All the best,
Busuu team.
Reply from Verbling
Hello,
Thank you very much for your review. We are glad to hear that you were satisfied with our support.
We remain at your disposal for any other inquiries you might have.
Verbling Support
Julia was very friendly and helpful ☺️
November 14, 2023
Unprompted review
Reply from Verbling
Hi Maryanne,
Thank you for the great review!
We are glad we have managed to resolve your request.
Have a nice day,
Busuu Team
Excellent!
A worry-free platform where everyone's just cool :) :) If there ever are any issues, they handle it promptly and very efficiently :) The best employers in my opinion :) :)
There was a slight error in the cashing-out mechanism but Verbling promptly rectified the issue on being notified....... :)
November 8, 2023
Unprompted review
Reply from Verbling
Hi Nilgrib,
Thank you for the great review - we really appreciate it.
Have a nice day,
Busuu Team
Great experience with the Verbling support team
Verbling.com impressed me with their responsiveness and willingness to support. They quickly acted on my request and made the process hassle-free. Their commitment to enhancing the user experience sets them apart, and I highly recommend their platform
November 6, 2023
Unprompted review
Reply from Verbling
Hello,
Thank you very much for your kind feedback!⭐
We are really glad that you have chosen to learn languages on the Verbling platform.
From our side, we will always be here to support you with the platform and solve any possible issue or concern you might have!
Good luck!
The support team gave me a quick…
The support team gave me a quick assistance. I really appreciate their support.
November 2, 2023
Unprompted review
Reply from Verbling
Hello Molly,
Many thanks for your review.
We're delighted to hear that you received great and fast assistance from our support team.
Your feedback means a lot to us!
All the best,
Verbling Support
Verbling review
It's good platform for learning, but there are few problems like connecting through mobile phone, sometimes our lesson falls, but nothing what cannot be solved.
October 31, 2023
Unprompted review
Reply from Verbling
Hello Dominik,
Many thanks for your review.
If you need any assistance, please write to us at support@verbling.com and our team will be happy to assist you.
Many thanks,
Verbling Support
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