Verdi Home Improvements Reviews 

317
TrustScore 3.5 out of 5

3.7

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Rated 3 out of 5 stars

Installation was fine, but after sales is horrendous. No body responds to your messages. I would not recommend them,’pushy sales person initially and then once they have your money difficult to get a... See more

Rated 5 out of 5 stars

My wife and I first used Verdi a year ago, almost to the day, when they replaced our windows and front door. At the time we noticed they also offer a weatherproof roof coating service. Around a m... See more

Rated 5 out of 5 stars

Easy and fluid throughout, felt like all issues left behind by safe style were in their hands without me having to worry about anything. The new door was fitted perfectly and seamlessly with great aft... See more

Company replied

Rated 5 out of 5 stars

Rare to find but this is a 5 Star team. I arranged to have insulated composite cladding on my house. The team Lance and McKenzie arrived and have worked non stop and are so professional and friendly... See more

Company details

  1. Double Glazing Installer
  2. Conservatory Construction Contractor
  3. Conservatory Specialist
  4. Door Supplier
  5. PVC Windows Supplier
  6. Window Installation Service

Written by the company

We specialise in transforming properties like yours into secure, elegant and energy efficient homes. We achieve this by using expert installers to fit British made windows and doors of immense quality. "Your home, our Passion"


Contact info

3.7

Average

TrustScore 3.5 out of 5

317 reviews

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3.7

All reviews

(317)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic product at a very…

A fantastic product at a very reasonable price. The work was completed in good time by a good team. As with all home improvement projects I had some small issues. However, these were dealt with quickly and to my satisfaction. I am thoroughly enjoying my conservatory it has made a huge improvement to my property. I would recommend Verdi to anyone wanting This sort of work done.

September 17, 2022
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Reply from Verdi Home Improvements

Hi Jason, thanks for leaving such a great review! We're happy to hear that our team worked to your satisfaction. We'd like to show our gratitude for your understanding as issues can sometimes occur. Nothing we can't sort here at Verdi though! We're so glad you're enjoying your Conservatory & thank you so much for your recommendation! We hope to see you again in the future for further home improvements!

Rated 5 out of 5 stars

Excellent service from start to…

Excellent service from start to finish…the fitters were fantastic and cleaned everything up before they finished.

October 20, 2022
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Reply from Verdi Home Improvements

Hi, thanks for your 5* review! We really appreciate your kind words. Professionalism is a top priority here at Verdi & it's fantastic to hear our workers lived up to these expectations. Thanks again, from everyone at Verdi!

Rated 4 out of 5 stars

Brilliant Workmanship

The workmen (twins I learn) were excellent; they were polite, friendly and efficient; just got on with the work. I would not hesitate in having them to work on my property or recommending them.

There was a delay of some 17 days in removing the scaffold. It appears that it suited the scoffolders convenience. I am not impressed with this element.

Now that the scoffholding have been removed (24.9.2022) I notice a slight gap at the gable. Secondly, when I had my first visit the 'salesperson' indicated a plastic/rubber device will be placed between, and running along, the fascia and the rafters. This is included in the price of the work. However, I did not notice this being placed during installation.
In summary, I would say the workmen were excellent. Their workmanship is second to none. The office staff were very pleasant to deal with. Excellent. I thought the 'call centre' was either in India or Eastern Europe.

In response to my last review, Verdi sent a surveyor. He visited my property yesterday. He was able to demonstrate that the black lining is indeed put in place. I have seen it and entirely satisfied what I paid for is what I got.

I am satisfied with the customer care practices of Verdi. Efficient and polite staff. I will give them 10/10.

I once again reiterate that the two workmen (Rob and Ian) were excellent. I have no hesitation of having them work on my property again. I will give both 10/10.

I intent to have my windows renewed and I shall return to Verdi.

September 5, 2022
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Reply from Verdi Home Improvements

Hi Nalla, thanks for leaving such an insightful review! We aim for the highest of standards & it's amazing to see this was on display in the workmanship.

We also are always open to suggestions here at Verdi and understand we are not perfect. If you would like to get in touch with us about the rubber piece, please contact us at customercare@verdihomeimprovements.co.uk

Rated 5 out of 5 stars

Excellent aftercare service

Excellent aftercare service, lost a hinge cover and a yale component in a window went rusty. Verdi supplied replacement parts free of charge. Excellent.

September 16, 2022
Unprompted review
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Reply from Verdi Home Improvements

Hi Pat, thanks for leaving your review! We regard our customers, as customers for life & making sure everything is perfect even after installation, is a part of this.

Rated 5 out of 5 stars

Timely, high spec, friendly and tidy

Work resumed when expected and promptly. All materials were of good quality, job was completed to a high standard in one day. New door and top light fitted, another door removed and wall built in its place with a new window fitted above.

September 21, 2022
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Reply from Verdi Home Improvements

Hi Laura, thanks for the review! We value quality in every aspect of our company & it's fantastic to see our high standards met in both our service & products. We hope to see you again in the future for any more home improvements you require!

Rated 5 out of 5 stars

Great product and service

Delighted with our new French doors. Good value and great service. All staff have been helpful and professional. Would recommend

September 6, 2022
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Reply from Verdi Home Improvements

Hi Samantha, thanks for leaving your review! The French Doors we supply are a fantastic product & we are glad you like them! Thank you for the recommendation, we truly appreciate it!

Rated 5 out of 5 stars

Very happy with Verdi.

The fitters turned up at the scheduled time, worked well and cleaned up after themselves. The windows and patio door look good and we are really pleased with them. We have now booked to have our front door done.

July 25, 2022
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Reply from Verdi Home Improvements

That's a great review! Thankyou very much for taking the time. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Highly Recommended

We recently had our windows and doors supplied and fitted by Verdi Home Improvements. They were professional and efficient with the entire process - from quoting to the actual fit. We are very happy with the high standard of finish. Highly recommend.

August 22, 2022
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Reply from Verdi Home Improvements

Thank you James, we are delighted you took the time to leave us a review. Thanks from Team Verdi.

Rated 5 out of 5 stars

Great Service from Verdi

Great Service from Verdi, very professional workme, cleaned up all the mess, and the door was fitted to the highest standard.

Definitely recommend Verdi

August 22, 2022
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Reply from Verdi Home Improvements

Thank you Liz, we are very proud of our installation team and we are delighted that you experience was a great one. Thank you from everyone at Verdi.

Rated 4 out of 5 stars

Good quality doors and windows

Good quality doors and windows. Fitting was excellent and very fast. Professional and polite fitters.
Had an issue with fitting date and “manager” was unhelpful and sarcastic over the phone. But rest of customer service team very friendly and polite over the phone.

August 22, 2022
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Reply from Verdi Home Improvements

Thank you for your review Sidrah, we'll look into the issues you experienced and communicate directly with you. Thank you for your positive comments on the installation though, this type of feedback is important to us and helps us to ensure our service is of the highest standard at all times. Thanks from Verdi Home Improvements.

Rated 5 out of 5 stars

Outstanding

Am so pleased I used Verdi and can highly recommend them.
From my first enquiry I received a competitive quote within a week and the doors and windows were fitted four weeks later.
The fitters were friendly and professional and did an outstanding job.
A definite ten out of ten.

August 21, 2022
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Reply from Verdi Home Improvements

Hi Letitia, thanks for leaving your review! We waste no time delivering your home improvements & are glad to see you are happy with the work we have done! Thanks for the recommendation & we hope to see you again in the future.

Rated 4 out of 5 stars

OVERALL PLEASED WITH DOOR INSTALLATION

We were recommended to Verdi by a friend who had some windows installed
The salesman was polite and helpful.
The time from ordering to installation was quick
We needed a 4th key (normally supplied with 3) and this was not a problem
On the day the door fitters where friendly and professional and worked tidily and cleaned up after them removing all the rubbish and the old door
Overall we were pleased with the door quality and it looks very good and with the style we chose has lightened the entrance hallway,
The reason we have scored this as a 4 not 5 is that there are some small scratches on the outside top edge of the letter box which we didn't spot until after the fitters had gone and we also realised after that the letter box was not straight with approx a 4mm drop (l to r) - I managed to straighten this by hand - my concern is that if this is that easy to "move " that it may become a ongoing problem

The review I have given above is the review I would have given anyway.
The thing that concerns me is that before I was sent the Trust Pilot link I received a phone call from a gentleman at Verdi asking me about the installation and if I was happy - basically I told him what I have said in the review above (except for the scratches) and that I was happy.
After I had told him I was happy I was asked if I would be happy to fill in a Trust Pilot review if he sent me the link - I said yes and he duly sent me the link
My concern is that if I had said I wasn't happy and was disappointed with the door / service whether I would have been sent the link - Made me doubt the overall accuracy of the Trust Pilot review if link only sent to satisfied customers.

August 16, 2022
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Reply from Verdi Home Improvements

Hi Mike, thanks for leaving your review! We can certainly use reviews like yours to learn & grow as a business. We understand here at Verdi that every customer is different & it is certainly no issue for us to accommodate your needs by providing you with an extra key! As for the defects you have found with your home improvements. If you haven't already, we recommend getting in touch with our customer care team via customercare@verdihomeimprovements.co.uk & we will be able to provide you with support from there.

As for the 2nd part of your review, we have a whole aftercare process to ensure that our customers are happy with the work we have provided. Please rest assured that we welcome all types of reviews & if your experience was not that of a positive one, we work hard to resolve any issues you may have.

Rated 5 out of 5 stars

Excellent!!

Overall, delighted with the quality of service and customer care provided by Verdi. From the initial quotation (and follow up) to the surveyor to the two fitters, and any telephone contact I have had with Verdi the service I received was nothing but professional and courteous. Particularly impressed with the work of Brian and Michael (?) the window fitters who were exceptional throughout the whole time they spent working here - even down to the care taken at the end of each day in ensuring the rooms were as clean and dust free as possible. I would certainly recommend this company without reservation.

August 16, 2022
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Reply from Verdi Home Improvements

Hi there, thanks for leaving your fantastic review! We really appreciate your kind words. Customer service & putting the customer first is something we consistently work hard to achieve & it's amazing to hear how pleased you were with our team, from start to finish. We are so grateful for your recommendation & hope to see you again in the future for any further home improvements that you require.

Rated 5 out of 5 stars

A job well done!!!!

Great service from start to finish and the guys did a great job of my guttering and fascias. Thank you......

August 8, 2022
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Reply from Verdi Home Improvements

Hi Marie! Thanks for leaving your review! The fascias we supply are fantastic & now your home is ready for the British weather, all year round! We appreciate you using Verdi & hope to see you again sometime for further home improvements.

Rated 5 out of 5 stars

Our experience Verdi

Our experience Verdi. Was outstanding from the sales person the came to see us. To the men that put the windows In Very professional, on time to start the job and clean throughout replacing the windows.
They price was very good local also busses.

August 6, 2022
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Reply from Verdi Home Improvements

Hi Maxine, thanks for the 5* review, we are truly grateful! We're proud of the team here at Verdi & it's amazing to hear that everyone worked to the highest standard to when delivering your job! We hope you enjoy your windows & to see you again for more competitively priced home improvements!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very clear outline of product, efficient survey and very good installation. We are extremely happy with the new Windows and doors and the whole process was speedy and painless. We have no hesitation in recommending Verdi.

August 5, 2022
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Reply from Verdi Home Improvements

Hi Stephen, thanks for leaving your review! I great to hear you're happy with the recent work we completed. Our window & door products are top of the range & we're glad you agree! Thanks so much for the recommendation & we hope to see you again in the future!

Rated 5 out of 5 stars

Excellent service

From the very first call to the two guys fitting the windows Verdi Home Improvements were excellent.
The initial visit - the guy was so helpful and accommodating and helped use immensely.
The two guys who came to fit the windows were on time, extremely pleasant and treated the property with respect.

We will definitely be using Verdi again. We would highly recommend

August 4, 2022
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Reply from Verdi Home Improvements

Hi Donna, thanks for your review, we really appreciate your kind words! We are grateful to each and every Verdi, for trusting us with their home improvements. We feel the least we can do is be respectful of your lovely home! It's pleasing to hear your experience was a positive one & we thank you for your recommendation.

Rated 5 out of 5 stars

Great Windows, great job from start to finish.

Had our 2 bay windows replaced and could not have been happier with Verdi, they arrived promptly and were from the start fantastic, kept everywhere clean, carried out the replacement with little disturbance and mess. They were both polite and we couldn't have asked for better fitters. We are very happy with the new windows and would highly recommend Verdi.

August 1, 2022
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Reply from Verdi Home Improvements

Hi Karen, thanks for the 5* review! It's great to hear you were happy with our fitters. We try to make the whole process as efficient as possible & it's fantastic to know this was the case! Thank you for the recommendation & we hope to see you again some time in the future.

Rated 5 out of 5 stars

Perfect from start to finish

What more can I say than perfect. From start to finish. Going through all the details and finance was clear and simple.
The process leading up to fitment was precise and clear
And then the fitment itself. The windows are amazing and the lads that fitted were quick, careful, caring and polite. What more can you ask from a company.
Would recommend to everyone and will be using again for my doors.
Thank you again

July 22, 2022
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Reply from Verdi Home Improvements

Hi Daniel. Wow, thank you for such kind words! The process & your experience as a customer is what matters most to us here at Verdi. It's so pleasing to hear how happy you were with our service & product! We truly appreciate your recommendation & look forward to working with you for your doors in the near future.

Rated 5 out of 5 stars

Verdi have been excellent from the…

Verdi have been excellent from the start from no pressure quote to superb quality installation we are very pleased with product and service thanks

July 22, 2022
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Reply from Verdi Home Improvements

Hi there, thanks for your review we truly appreciate your support! We believe the installation process should leave you elated & it's great to see this was the case! Thanks again for the review, from the Verdi team!

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