Vergo Pest Management Ltd Reviews 359

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their diligence, knowledge, and helpfulness, often highlighting specific technicians for their professionalism and thoroughness. Many people appreciate the clear explanations provided and the care taken, especially regarding pets. The service is frequently described as excellent, with consumers noting the efficiency and effectiveness in resolving pest issues. However, some customers also noted significant issues with scheduling and communication, including missed appointments and slow response times from customer service. A few other people also felt that the service quality declined after the company took over from a previous provider, mentioning difficulties in getting accurate information about visits and a lack of notice for appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Users describe ambiguous interactions with service. Many reviewers report significant issues with missed... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers found specific helpline... See more

Response time

Customers had ambiguous experiences with response times. Some found it nearly impossible to reach anyone and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Vergo. I was visited by a Mark Donaghy "The Rat Man" he was professional , over the course of many visits made it his mission to not only catch the rats but stop them getti... See more

Company replied

Rated 5 out of 5 stars

Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service,... See more

Company replied

Rated 5 out of 5 stars

Just had Matt conduct a highly professional mouse inspection of our house following an outbreak of mice in our Kitchen, bedroom’s , loft and Garage. He arrived on time, discovered the mice routes and... See more


Company details

  1. Pest Control Service

About Vergo Pest Management Ltd

Written by the company

Vergo Pest Management Ltd has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today.

We are a nationally based pest control company that delivers a local service.

We serve our customers, care for their premises and the environment and deliver on our commitments and promises.

We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.

Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.

Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.

We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Steven Cassera

Steven Cassera has been amazing. He’s passionate and enthusiastic about his work and very knowledgeable. I would definitely recommend the company for anyone who needs this type of work done.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Professional,Prompt,PROBLEM SOLVED!!

What a great service from this company! After contacting them about the problem I had with rodents in my shed. It was explained to me clearly and professionally how they would carry out the work to solve the problem. I was told how the product would work and was reassured by the concern they showed to my property and myself. Sure enough……PROBLEM SOLVED!!! Their follow up service was excellent! I’m happy to highly recommend them. Thank you

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THEY ARE NEGLIGENT AND BEYOND IRRESPONSIBLE

Vergo left their licensed rodenticide product irresponsibly on site out of a secured box. My dog ingested this and has sadly passed away as a result! They are denying leaving this rodenticide because the employee didn't include it in their report and said that we should take a civil claim out against their ex employee!! Avoid this company at all costs especially if you have pets or young children!!!!

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Thomas skerratt , bringing the future of pest management.

Thomas skerratt , I have had the luxury of this Vergo technician. Thomas’s knowledge , commitment and dedication to his work and customers is just outstanding.

He is always on time , very well presented and honest. Takes time explaining and advising on any recommendations needed and is always full of knowledge.

I honestly can say that Thomas is a huge asset to the Vergo team and he 100% brings the future of pest management every visit.

I highly recommend this technician and his efforts.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Tommy is a fantastic contractor

Tommy is a fantastic contractor, he is always attentive , and makes time to come back to rectify issues and deal with other issues as they have come up in regards to pests. He manages to keep his calm even when there are disgruntled people around,

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

Part 2 - Still Useless

Part 2 - When the "technician" eventually turned up he did set traps in the garden, a day later he returned and stated he'd caught 3 moles!

However, 2 days later the dead moles are still creating mole hills (I don't think their dead).

Unfortunately, it's my landlords decision to use Vergo Poor Pest Management not mine, so i wont hold my breath until they come back to catch these dead moles.

September 3, 2024
Unprompted review
Vergo Pest Management Ltd logo

Reply from Vergo Pest Management Ltd

Good afternoon,

I understand that the Account Manager has been in touch with you today and has assured you that the issue will be resolved promptly.

Thank you for your patience.

Rated 5 out of 5 stars

Excellent and helpful visit

Nicholas was extremely polite, punctual, professional and helpful. He gave excellent, thorough advice and made time to explain everything. I was very impressed by his comments regarding inflicting the
least cruelty on the pests involved. He appeared excellent at his job. He represents your firm extremely well. THANK YOU VERY MUCH!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Tom is great

Tom is great! Our technician is amazing!
Always on time, professional and does everything that we need too!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Mark was very helpful with our wasp…

Mark was very helpful with our wasp issue, had previously phoned for a call out as staff and customers were at risk only to be fobbed off with excuses as to why another guy couldn't come to site. After ringing a 3rd time Mark arrived first thing and dealt with the issue straight away. Making our working environment safer.

August 27, 2024
Unprompted review
Rated 4 out of 5 stars

excellent Job

Initially, I was completely disappointed with this company. Their engineer, Jade Patel, missed the scheduled appointment without any apology or even notifying us that she wouldn't be coming. I had to contact the company again to arrange another appointment.

Fortunately, the next appointment went much better. Paul Benson handled the case this time. He was punctual, professional, patiently addressed all my questions, and did an excellent job.Thank you Paul and Vergo

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Thomas has been dealing with my pest…

Thomas has been dealing with my pest problem and he’s been 100% honest and open about what he has found! Couldn’t ask for a better pest expert! He’s always available when I need help and advice! Sound guy!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Kevin Coleman pest control

Kevin Coleman has attended my home twice now once to identify my pest issue and start process of eradication I was informed by Vergo the time Kevin would be arriving at my property and Kevin himself rang to say he would be with me in 10 minutes which he duly was.
He scheduled in. Further two visits one of which I brought forward Vergo / Kevin came out on the Monday right on time

Am hoping this solves issue and will do a future review after my 3rd visit in another 2 weeks when Kevin has been. hopefully to say problem solved

What a gentleman Kevin is , credit to this company

Been very impressed with communication too from Kevin and the office

Highly recommend

M Reilly
August 24

August 9, 2024
Unprompted review

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