Vergo Pest Management Ltd Reviews 359

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their diligence, knowledge, and helpfulness, often highlighting specific technicians for their professionalism and thoroughness. Many people appreciate the clear explanations provided and the care taken, especially regarding pets. The service is frequently described as excellent, with consumers noting the efficiency and effectiveness in resolving pest issues. However, some customers also noted significant issues with scheduling and communication, including missed appointments and slow response times from customer service. A few other people also felt that the service quality declined after the company took over from a previous provider, mentioning difficulties in getting accurate information about visits and a lack of notice for appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Users describe ambiguous interactions with service. Many reviewers report significant issues with missed... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers found specific helpline... See more

Response time

Customers had ambiguous experiences with response times. Some found it nearly impossible to reach anyone and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Vergo. I was visited by a Mark Donaghy "The Rat Man" he was professional , over the course of many visits made it his mission to not only catch the rats but stop them getti... See more

Company replied

Rated 5 out of 5 stars

Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service,... See more

Company replied

Rated 5 out of 5 stars

Just had Matt conduct a highly professional mouse inspection of our house following an outbreak of mice in our Kitchen, bedroom’s , loft and Garage. He arrived on time, discovered the mice routes and... See more


Company details

  1. Pest Control Service

About Vergo Pest Management Ltd

Written by the company

Vergo Pest Management Ltd has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today.

We are a nationally based pest control company that delivers a local service.

We serve our customers, care for their premises and the environment and deliver on our commitments and promises.

We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.

Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.

Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.

We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

359 reviews

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1-star

Replied to 71% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Avoid at all cost!

Due to their careless use of rat poison, a beautiful, healthy 3-year-old dog lost its life. The poor dog came into contact with the poison, and despite efforts to save it, the damage was already done.

What’s even more horrific of them is the company’s response. When the owners reached out, Vergo offered no real apology or accountability for what happened. It’s shocking to see such a lack of responsibility when dealing with something as dangerous as poison, especially in an area where pets and children live.

Their negligence and disregard for safety have caused unimaginable heartbreak, and no one should have to experience that kind of pain

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service again

Booked an technition for the 9th Sept, and no arrived, the back office staff have no idea what is going on and now need to rebook. Avoid Vergo and pick a company that delivery,

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company.

They recently killed a 3 year old dog and are refusing to accept responsibility, doing everything they can to bury the story.
They did not follow the correct procedure for the use of rat poison. Knowing there were dogs in the area.

They need to take accountability and own up to their actions or this will happen again.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

Killed family dog through sheer negligence. AVOID!

Avoid this company at all costs. Killed my friend’s family dog who was just 3 years old, through sheer negligence and incompetency. Left rat poison down and now blaming an employee, taking no accountability for their complacency. So unprofessional throughout this horrendous ordeal and trying to brush it all under the carpet.
Shame on you! AVOID AVOID AVOID! Have left a family totally heartbroken with an 40k vet bill and lead to an innocent dogs suffering and death.

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID !!!!!!

AVOID!!!!
Vergo Pest Management poisoned and killed a dog during their service and refused to take any responsibility for the incident, leaving a £40k vet bill. Avoid this company at all costs!

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Due to this companies negligence they…

Due to this companies negligence they killed a pet dog at the young age of 3. The way they have also handled the situation has been disgraceful! Utterly disgusting please avoid at all costs especially if you have pets or young children !!!!! Shameful !

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Completely irresponsible and negligent company, I wouldn’t trust them in my home after the horror stories I’ve heard. They caused the death of a puppy and are completely useless in helping or owning up to their negligence. Avoid at all costs

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Responsible for the death of a 3 year old dog through complete negligence and taking 0 responsibility. Leaving a family facing vet bills of £40000 and heartbroken. 0/5 AVOID AVOID

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Company liable for puppy’s death

My niece’s young 3 years old dog has just died after 8 weeks vet treatment to try to save her life. This followed Vergo putting out rat poison in the garden without explaining that what they were doing was illegal. They have subsequently refused to accept any liability and have left my niece with a £40,000 vet bill. Disgraceful disregard for the law and disgraceful refusal to accept responsibility. Do not use this company.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

This company are an absolute disgrace

This company are an absolute disgrace. They left out rat poison that killed a small dog and are refusing to accept any responsibility, leaving the young owner not only out of pocket for her veterinary bills but also heartbroken at losing her pet. Don’t touch this company with a barge pole. Disgusting behaviour

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

🚨🚨🚨🚨

This company is responsible for our 3 year old dog dying and is not taking any accountability for their actions. Absolute carelessness and and the professionalism is unacceptable. Also, deleting truthful reviews people have left on here, showing their true colours!

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

‼️AVOID ‼️

‼️AVOID ‼️
Due to their negligence, a family pet has died, at the age of 3!!, after they left rat poison exposed, violating safety protocols. Vergo has refused to take responsibility or cover the £40k vet bill. If you value safety and accountability, I highly recommend avoiding this company.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

The CEO James Gilding has alot to…

The CEO James Gilding has alot to answer for. Recently a dog has been killed and multiple poisoned due to negligence from his company.
Where is the accountability and support for his customers?
Borderline criminal operation. 0/5.

DO NOT RECOMMEND

September 6, 2024
Unprompted review

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