Vergo Pest Management Ltd Reviews 359

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their diligence, knowledge, and helpfulness, often highlighting specific technicians for their professionalism and thoroughness. Many people appreciate the clear explanations provided and the care taken, especially regarding pets. The service is frequently described as excellent, with consumers noting the efficiency and effectiveness in resolving pest issues. However, some customers also noted significant issues with scheduling and communication, including missed appointments and slow response times from customer service. A few other people also felt that the service quality declined after the company took over from a previous provider, mentioning difficulties in getting accurate information about visits and a lack of notice for appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Users describe ambiguous interactions with service. Many reviewers report significant issues with missed... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers found specific helpline... See more

Response time

Customers had ambiguous experiences with response times. Some found it nearly impossible to reach anyone and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Vergo. I was visited by a Mark Donaghy "The Rat Man" he was professional , over the course of many visits made it his mission to not only catch the rats but stop them getti... See more

Company replied

Rated 5 out of 5 stars

Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service,... See more

Company replied

Rated 5 out of 5 stars

Just had Matt conduct a highly professional mouse inspection of our house following an outbreak of mice in our Kitchen, bedroom’s , loft and Garage. He arrived on time, discovered the mice routes and... See more


Company details

  1. Pest Control Service

About Vergo Pest Management Ltd

Written by the company

Vergo Pest Management Ltd has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today.

We are a nationally based pest control company that delivers a local service.

We serve our customers, care for their premises and the environment and deliver on our commitments and promises.

We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.

Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.

Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.

We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

359 reviews

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Replied to 71% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Mark sorts your pests and answers your questions

We have a big site, but as soon as it was Mark's "patch" he jumped straight in. He deals with every issue with immediacy and care, considering the needs of the business and also dealing with any customers he comes across with his friendly, positive and can-do attitude.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Chris Mathew

Chris Mathew - excellent service at Ivydene care getting rid off wasp nest and insuring the safety for our residents and staff members

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Stephen Cassera

Stephen Cassera
He is nice & friendly guy….My name is Sushan Rana, I work in krispy kreme….he came for pest control check….he completed the work quickly and properly since I was doing a lone shift…very helful would give more than 5 stars.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Chris Matthews

Chris Matthews, best polite friendly pest control man. Great job done with replacements and care. Due to this has had made him our delicious breakfast roll with a cuppa tea for his great job

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Chris Mathews

Chris Mathews, cracking fella, if carlsberg did pest controllers it’d probably be the best pest controllers in the world

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Chris Matthews

Chris Matthews
Excellent time keeping attended call out extremely quickly.
Was polite, friendly and very professional during his time at the premises.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Rats in the Loft …

We have rats in our loft and we were thankfully covered on our insurance policy. Our technician Owen Martin has been absolutely amazing and is doing everything he can to outwit our little visitors!! He has given practical advice on how we can fill up entry and exit holes under our roof, et cetera. He comes regularly every week and shows absolute determination in ridding us of our unwanted pests! We had absolutely no idea how complicated and sometimes difficult it is to capture these creatures as they are so clever - Owen has tracked their movements and has set up a series of traps and tunnels. Poison is not an option for us as we have dogs and a visiting grandchild so it will take time before we can draw a line under this but he wants to ensure that the extermination is safe. He is a genuinely nice man, extremely good at explaining everything to us and a real asset to the company.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Flies 🪰

Mark arrived first thing, dealt with the issue immediately, was professional and efficient throughout and all with a great sense of humour...thanks Mark..☺️

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

I strongly advise against using Vergo…

I strongly advise against using Vergo Pest Control due to their negligence, which led to the tragic death of a beloved 3-year-old dog. Their careless practices resulted in a devastating situation for a family now facing an extremely high vet bill!!! This incident highlights a serious lack of responsibility and care for their clients’ pets. If you value the safety of your animals, it’s best to seek out more reliable pest control options.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

I had mice

I had mice. I was really stressed. Along came Colin..all the stress disappeared. He was always on time. Always professional and helpful. Explained what was happening. Blocked access from both the around pipes and garage doors. He went above and beyond to make sure I was mice free. Five star treatment from a gold star guy. Thank you Colin.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS SHAMELESS COMPANY AT ALL COSTS

I am deeply disappointed with the service my family received from Vergo Pest Control. Unfortunately, during a recent treatment at my parent's home, a tragic incident occurred that resulted in the death of my sister's 3 year old dog due improper handling of toxic materials.
If you have animals or vulnerable family members, I strongly advise you against using this company. As well as the total devastation caused by this company, despite reaching out to the company multiple times, they refused to offer any apology or accept responsibility for the incident. They infact advised for us to take civil action against their now ex-employee!!! And have left my sister with an extremely high vet bill as if she has not been through enough!

AVOID AT ALL COSTS!

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Found and shot the rat

Matt Hunt was amazing he caught the rat and shot it. I was amazed at the quick professional service. Left traps and came back to check and thankfully no more rat in my kitchen. Was very educated and up to date on pest control. Something the local council pest control need to learn from as they were rubbish and didn’t care. Matt showed compassion and understanding to how scared and upset we was to see a rat in our house. He showed great skill and knowledge on all visits. I would highly recommend Virgo pest control.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Squirrel issue

Andrew Patton did an amazing job in helping us out with our squirrel issue he was super professional and handled it extremely well! Would 100% want him back for any future issues and would definitely recommend

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Given what was told was a one day job through a third party for what was a huge three day job. The guys were excellent and worked tirelessly. Polite and friendly throughout. Couldn’t have asked for more from the Dodge and his team.

September 3, 2024
Unprompted review

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