We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service from Vergo. I was visited by a Mark Donaghy "The Rat Man" he was professional , over the course of many visits made it his mission to not only catch the rats but stop them getti... See more
Company replied
Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service,... See more
Company replied
Just had Matt conduct a highly professional mouse inspection of our house following an outbreak of mice in our Kitchen, bedroom’s , loft and Garage. He arrived on time, discovered the mice routes and... See more
Company details
About Vergo Pest Management Ltd
Written by the company
Vergo Pest Management Ltd has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today.
We are a nationally based pest control company that delivers a local service.
We serve our customers, care for their premises and the environment and deliver on our commitments and promises.
We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.
Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.
Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.
We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.
Contact info
2 Olympus Park Business Centre, GL2 4DH, Gloucester, United Kingdom
- 03443350330
- info@vergo.uk
- vergo.uk
4.3
Excellent
359 reviews
Replied to 71% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just took whole day off work only to be…
Just took whole day off work only to be called at 3.30 pm that technician can't attend. This company took over Busters Group locally who provided much better service. Can't even re-book when you ring the main number, utterly ridiculous set up. Recommend using alternative company as they too big to care.
October 6, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Gareth,
We're really sorry to hear about your recent experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to investigate what went wrong and put things right.
Please could you email us at complaints@vergo.uk with your full name, contact details, and a brief summary of the issue? Our team will prioritise your case and work to resolve it as quickly as possible.
Thank you again for your feedback - it helps us improve.
Kind regards,
The Vergo Team
Great service
Matt from Vergo came out today to deal with a wasp nest in our loft, a week after being let down by the company we originally booked with, not once but twice.
He arrived when he said he would, was respectful of our property, explained the process clearly and answered all our questions. Would not hesitate to recommend to anyone. Thanks, guys
September 23, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Jan,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Chris Matthews our pest control star
Chris Matthews our pest control star. Is always super effcient, reliable and no job is to much for him. Always here right away when we need him. Definatley 5 Star..
Highly recommend.
September 15, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Steff,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Mark Donaghy
I work in a store and have visits off vergo. Our usual pest man is Mark Donaghy. He is always very friendly and helpful and sorts out any problems we might have. With a full detailed explanation given to the staff.
September 10, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Kim,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Mark Donaghy
Mark Donaghy - what a guy!
Truly is great at what he does and answers all questions we have.
He also never fails to make us laugh when he comes to the depot.
Would award him with 10 stars if I could! **********
September 11, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Catherine,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Chris Matthews saved the Day
Chris Matthews saved the Day! A huge thank you to Chris for coming to the rescue for my elderly mum. Great guy and very professional - gave some very useful advise for the future as well for both hornets nest and rats! Thank you kindly Sir!
September 9, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Mike,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
I have passed your message on to Chris and his line manager!
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Highly recommended, great service!
Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service, and dog friendly chemicals were used which is importantly to us. I would highly recommend this company and if needed in the future, we would definitely use them again. 5 stars all the way.
September 4, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Alison,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Jack and the support team were brilliant
Lisa, Jon and Rachel on the helpline were all incredibly helpful. Jack conducted a site visit within 24 hours of reporting the issue, and within a few hours of us requesting a follow-up. I was able to ask follow up questions of the report, and was given a lot of time and patience and additional insight and advice. I was also issued with a follow-up report within a couple of hours of this conversation. Jack and the team have been thorough, accessible and responsive start to finish.
September 4, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Amber,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
I have passed on your great words to the team and they are thrilled. Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Great company, highly recommend.
Mark Clonaghy attended our premises to deal with a wasp nest. He arrived on time and was very professional and friendly. I highly recommend Mark and his company and wouldn’t hesitate to use them again.
August 20, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Andy,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Mark Donaghy arrived within a couple of…
Mark Donaghy arrived within a couple of hours of us reporting the problem.. within minutes he had located the cause, advised us what to do to resolve the issue. prompt, knowledgeable, personable, service. *****
August 21, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Debbie,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Proofing work
Great work from Dodge and the lads, keen eye for detail very efficient and friendly
August 11, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Orla,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
We have monthly visits from Vergo and…
We have monthly visits from Vergo and Mark Donaghy is the best technician we could ask for. He always solves any pest issues we may have quickly and efficiently. We would highly recommend Mark!
August 8, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Amber,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Mark Donaghy, excellent service!
Logged a call, within an hour Mark Donaghy was here, not only fixing the issue but educating colleagues about pest prevention at the same time. Friendly, polite, efficient, Mark is a credit to your business
August 7, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Oliver,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Service with a smile and friendliness
Work at Aldi and vergo come out monthly to check pest control. Mark Donagly is great,he comes in with a friendly and positive attitude. Is very open and honest with information and things we need to do to keep clean and tidy.
Top lad 👌
August 6, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Steven,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
We receive great service from the Vergo…Pest Control Officer
We receive great service from the Vergo Pest Control Officer - Mark Donaghy, always prompt to action tasks and even when we get really urgent work orders he plans his work to suit. Thanks Mark keep up the great work.
July 29, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Michael,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
5 year pest issue!
Iv had an ongoing pest issue of micr and rats for 5 years. Iv had multiple pest companies come and go....however paul Benson from vergo has been a ray of sunshine in my darkest and most triggering and traumatic time. I have 2 kids and am petrified as many are. But he is a calm in my storm and he is helping me get to the bottom of it and I'm so greatful! GOD BLESS HIM X
July 25, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Tosin,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Mark donaghy- has always sorted every…
Mark donaghy- has always sorted every issue we’ve had with quality service and has great understanding of his job, 5*
July 24, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Dan,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Mark came as promised
Mark came as promised, killed the wasp nest as expected, had a cup of tea (refused cake) and left. Brilliant
July 15, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Roy,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Great experience
Had issues with mice recently and Mark Donaghy has done a great job sorting it all out for us.
July 16, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Dave,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
Mark Donagly = highly recommended
Mark Donagly visited me to investigate a rodent issue which had been a recurring problem for a few years. I can’t recommend Mark highly enough. He is very professional and courteous and really invests his knowledge and expertise into not only eradicating the problem but finding the root cause and dealing with it. Other companies have been to visit my property in the past when the same problem rodent problem has arisen and quite simply they did not come close to the service Mark offered. I would not hesitate recommending Mark and his company, and I am pleased to report that I have had no further problems.
June 30, 2025
Unprompted review
Reply from Vergo Pest Management Ltd
Hi Tim,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team
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