Verismart Reviews 

Aaron at Verismart in Bournemouth. Always able to accommodate last minute jobs, friendly and attentive with clear and professional reports would recomend

We have worked with Aaron Ticehurst from Verismart Poole for many years and we would not go anywhere else. He is efficient and his work is always to a high standard. Would recommend him to everyone

Hi, I am Dan O'Connor, Director of VeriSmart Birmingham. I cover all areas of Birmingham, Solihull and Sutton Coldfield.

My background before VeriSmart was in Logistics, both working for and subsequently running a business in partnership with one of the worlds largest online retailers. I have long had a passion for property and the VeriSmart opportunity was one I was excited to embrace.

The support from the VeriSmart team has been superb and the technology provided ensures a quality of reports that benefits tenants, landlords and agents whilst remaining fully impartial.

The calendar booking system is easy for clients to navigate and allows full access to all reports and sets VeriSmart apart from other providers. Our paperless delivery of documents and regular reminders to tenants also saves clients money whilst also helping to protect the environment.

The services we offer in our area are inventories, mid-terms, check outs, HHSRS inspections with the option of a full safety pack, legionella risk assessments, smoke and CO alarm testing and installation and now 360 virtual viewings along with Matterport Virtual Tours.

As a franchisee I am not only representing my business but that of my clients, with this in mind I aim to support in any way I can whilst being punctual, professional and flexible.

Hi, I am Richard Ryan, Director of VeriSmart South Wales. I started out in Swansea 6 years ago and have now branched out to cover most key areas of South Wales. We now have coverage in Swansea, Bridgend, Cardiff, The Rhondda, Carmarthenshire and more.

My background was in Solar Panels previously, then when the government cut the tariff and the industry became untenable, I started to look for a new career. Property had always been high on the agenda when it came to my interests, I found VeriSmart and when I met with Jonathan and the team, the decision to take over a franchise was a very easy one. I haven't looked back since.

Verismart have been amazing to work with i can not recommend Neil highly enough - his reports are concise and thorough, and he misses nothing - they contain everything we need for our agency to provide a first class service to our clients. Lancasters EA IoW

Katy has done a excellent job doing one of our landlords properties and that's how we got in touch.
She is very efficient, quick and can work last minute if needed. Her inventory reports are very detailed, thorough and organised, Hunters Estate Agents have decided to use her for our future inventories, smoke alarm test, CO alarm test, Legionella test, Fire risk assessment, floor plans, 360 video tours and HHSRS assessments. Definitely recommended!!

I am Jean-Francois Martini, Director of VeriSmart Coventry and Leamington Spa. I have always been interested in property and when the opportunity presented itself, relished the chance to become a franchisee for VeriSmart and work for myself.

I am hugely impressed with the integrity and professionalism of VeriSmart, the focus on delivering a first class service to agents and landlords, the excellent technology and the importance placed on comprehensive and professional training. This is what attracted me to VeriSmart in the first place!

Robert Baker was easy to deal with and carried out the inventory extremely thoroughly. I would have no hesitation in recommending his services.

Kirsty and the team are just brilliant! We love the VeriSmart system, the service is great and we get positive feedback from our clients.

Following the disastrous mismanagement by Purple Bricks I was left with significant and malicious damage by my out going tenant. Purple Bricks engaged Verismart to perform the checkout report which when supplied to me highlighted a number of issues that hadn't been reported enough to act as evidence. PupleBricks ignored my requests to review these items claiming the Verismart were being obstructive. When I contacted Verismart directly I couldn't have found a more helpful person than Steven Bray who listened to my concerns and investigated them fully producing a report for evidence. Truly outstanding PurpleBricks could learn a lot about fair play and customer service from this company

The check-in report carried out by your colleague includes a picture of the meter reading of that I provided to Bulb current energy provider as I felt the bill was extremely high. They advised me that the image provided was not what they were looking for and referred me to you.

This has caused me unnecessary stress, loss of time from work, and further mental strain during these unprecedented times. This is just one of the thing's that have me very stressful, alongside ither things as I gained possession i.e. no hot water, not working programmer for boiler, faulty towel radiator which tripped the electricity, etc.

After speaking to their colleague, it appears no one was taking ownership using words like possible mistake but assume the data we have is correct. This was extremely patronising, and felt as if they did not care.

Yet one more company to have totally betrayed our trust over the last year.

We requested to our Agent (Wards - Arun Estate Ltd - Etc.) that the clerk be supervised but were not made aware of when they would visit our property until it was too late. Our Check Out carried out by VeriSmart we feel deliberately avoided mentioning important damage. We visit shortly after to take a our photos which show how VeriSmart have covered up for damage. Our bedroom door was found behind the garden shed with chunks taken out, but in their photo you can only see the bottom edge, there's no way this could have been missed. The replacement door put on by the tenants, all without our knowledge, was too short, unpainted and only has 1 screw in the bottom 2 brackets, very poor, so VeriSmart photographed from the other side of the room and missed it off the report. The tenants also took 2 large chunks out of our skirting board exposing the concrete, one small photo taken and not mentioned in the report. This is not 'wear and tear'. We had a bannister installed just 3 months ago, the bottom baton of which has now come loose at the bottom damaging the foundation beneath. There are clear signs of damage but photos were taken of every other angle to avoid covering this. The tenants changed a light fitting without consent, also not mentioned. Worst of all, the tenants allowed our drains to block which destroyed our decking and has damaged our conservatory likely beyond repair. There is clear evidence of damage to the floor and it was earlier reported "as just happened" by the tenants, but no mention in the report. Similarly during check in, our Agents contractors were paid to paint and clean and did a very poor job, one whole side of a door was not painted, but there are no photos. VeriSmart are not fit for purpose and adding to the negligent business of Letting Agents. There needs to be much tighter regulation and scrutiny of these companies as whole lives are getting destroyed.

Complaint sent 16-04-2021, no Response in over a month. Full complaint ongoing with Property Ombudsman. It seems our Agent used your company to front a "Safe & Legal" check which we've never been supplied in order to obtain a Letting which should never have gone ahead also.

No direct response from company, but they have responded here. Covid restrictions would not stop someone from photographing something at a different angle unfortunately, or not making note of obvious serious damage clearly not noted in the inventory. There is still also a non existant VeriSmart Safe and Legal report which the agents used to co-earse us into £2000 of unenessesary works, none of which were noted in the Inventory, which is the only record of a Safe & Legal report.

Avoid this company, they are not fit for purpose!

I feel like you work as a franchise whereby the Agents use their own representatives under your name, can you confirm this I wonder? There was nothing straightforward in our close out report or the way it was conducted and responded to. As for the Inventory, that's a very serious situation...

Mark, Adrian, and the rest of the team have always acted in the utmost professional manner whilst remaining incredibly efficient and reliable. Do not have a bad word to say about the team.

Mark and his team are always reliable and professional

Verismart completed inventories on behalf of Purplebricks for the flat I rented. The inventory missed countless issues and provided a number of false statements. truly unacceptable for a company who are supposed to be impartial.

I've joined the VeriSmart franchise last year and it has been the best decision I've made in a long time.

I used to run an independent business before the pandemic, which unfortunately has been one of the many businesses that haven't survived.

I decided to join a franchise for the support and a big brand name behind me. After 4 months of searching and analyzing various other franchises, I joined the VeriSmart team.

The biggest asset is the support I received from the very first day I contacted them. I've been in negotiations with 6 other brands but no one was so outgoing and open like VeriSmart. These are people who have a passion for what they do.

This is my own business but I'm not left alone. No one is left to struggle, the team wants everyone to win. And other franchisees are of massive help.

Everything is crystal clear, with the territory, franchise agreement, royalties. But that's no surprise, I have done my due diligence before signing.

I knew being in a franchise would be helpful, but I would never imagine it's going to be this good.

If I went back in time and had to choose again, I'd go with VeriSmart without any doubt. I highly recommend them as a franchisor.

Richard from Verismart Inventories started carrying out inventories for us in 2016, the quality and content of the inventories were so good that we quickly asked him to also carry out the checkouts.

Our success rate for bonds has improved since Verismart has been doing both the Inventories and checkouts. As both are done by one company then they will follow the same pattern, making it easier when carrying out the bond work and putting together any claims.

The quality of the photographs is very good and he also gives good descriptive narrative as well.

Our tenants like that they can also have their say, on the day of move in we e-mail the inventory to the tenant and they can then add comments and photographs if they feel that something is not represented in the report.

As the whole system is automated it has cut our paperwork and timings down since using Verismart, it is so easy, book online, e-mail to Tenant, this will then be returned to you via e-mail after 7 days and then it is automatically e-mailed to Landlord. So easy to use.

Verismart also carry out our Legionella Risk Assessments and provide a great information pack for the Landlord, this covers all the due diligence required for Legionella Risk Assessments.

By using Richard, it has enabled us to concentrate on other parts of the business, instead of having 1 member of staff out doing inventories, they could be used in better ways, bringing in new business

Richard is a very personable man and will always endeavour to fit in an inventory/checkout for you should you need one at short notice. He updates his diary well in advance so that you know when he will be available.

Just an all-round great service, I can’t recommend Richard and Verismart Inventories enough.

Tenants beware - checkout reports may not be accurate. Make sure you go over every detail during checkout.
As a tenant I paid for an initial checkin inventory, which was very comprehensive. However, on checkout the landlord paid for the inspection - as per the rental contract. The checkout report was also very comprehensive but irresponsibly failed to check all the issues identified in the checkin report. Many items were flagged as Tenant damage when in fact they were present when we checked in. Other items were correctly identified.
Verismart included my complaint about this problem in their report but refused to accept their errors - despite their own photographic evidence. This led to serious problems with the landlord, which had to be resolved by the Tenancy deposit scheme.
I was obliged to turn to the Property Redress Scheme to complain about Verismart. PRS confirmed that mistakes were made and recognised that poor service had been provided. Verismart were instructed to send a letter of apology.
Verismart sent a letter, but without any apology for their mistakes. Extraordinary arrogance.

Professional and always accommodating. I used to do the inventories myself, so I was very fussy in how they had to be done and reluctant to hand it over to someone else. I gave Mark from Verismart a try and since then over a year now I have never looked back. I have full confidence and trust in the way my inventories are presented. This allows me to spend more time on other business areas, knowing I am in safe hands with Verismart.

Best inventory service we have used - they cover everything and more - can not recommend them highly enough - Verismart Isle of Wight - Neil is a saint