The company agreed to install the security even on Saturday in order to fit our schedule. The technician installed everything according to the contract and helped with all the issues we had. He answer... See more
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Great service. Only feedback is that I’m allergic to cigarette smell and he smelled badly of cigarettes.
Alex was really punctual, friendly and knows exactly what he is doing. Very knowledgeable and would highly recommend. 5 stars isn't enough. Thanks Alex
Fortunately we haven't have any issues at the house so far, so I can’t tell how good securitas direct are when it comes to response. But Ramona, the women who came to talk to us and who installed the... See more
Company replied
Company details
About Verisure España
Written by the company
En Verisure España, antes Securitas Direct, llevamos más de 30 años protegiendo hogares, pequeños negocios y, sobre todo, a las personas.
Nuestra misión es garantizar la tranquilidad de nuestros clientes, anticipándonos para proteger lo que más importa. Para lograrlo, combinamos innovación tecnológica y atención experta, respondiendo de forma rápida y eficaz ante intrusiones, incendios y emergencias de salud.
Con presencia en 18 países y más de 30.000 empleados, somos la empresa de alarmas líder a nivel mundial.
En Verisure creemos firmemente que las personas están en el centro. Somos personas que protegen a personas, y por eso cuidamos tanto de nuestros clientes como de nuestros profesionales, promoviendo la diversidad, el talento inclusivo y equipos de alto rendimiento. Este compromiso nos ha valido reconocimientos como Top Employer en España y estar entre las 100 mejores empresas para trabajar, según rankings como Forbes y Actualidad Económica.
Nuestra apuesta constante por la innovación y la excelencia en el servicio nos ha permitido consolidarnos como compañía referente del sector y ser reconocidos como la mejor alarma en España. Desde octubre de 2025, Verisure cotiza en el Nasdaq de Estocolmo, reflejo de nuestra solidez y visión de futuro.
La innovación tecnológica es uno de nuestros pilares: desarrollamos tecnología propia, diseñada en exclusiva por nuestros equipos de I+D. Esta innovación nos permite anticiparnos a las situaciones de peligro para actuar de inmediato y ofrecer a cada cliente la protección que necesita.
Nuestro ADN se basa en pasión, innovación, confianza, compromiso y responsabilidad, trabajando en equipo para hacer del mundo un lugar más seguro.
Contact info
Spain
- verisure.es
4.7
Excellent
63K reviews
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everything works
September 16, 2025
Reply from Verisure España
Good afternoon,
Your peace of mind and the quality of your security experience are the most important thing to us.
Thank you for showing your trust in us with this review. We will continue working every day to maintain your level of satisfaction.
It was a pleasure serving you,
Gonzalo, security expert.
Reply from Verisure España
Good afternoon,
We are very happy to have read your positive review; it is a great encouragement to continue providing the best service to our customers.We appreciate your feedback through this channel. Our entire team continues to work to take care of you and your level of satisfaction and trust.Lourdes,Manager at Securitas Direct.
Very professional
Juan turned up on time and was professional. He told us what was happening each step of the way
September 9, 2025
Reply from Verisure España
Hello, Stephen.
Your peace of mind and the quality of your security experience are the most important things to us.
Thank you for your review and for choosing us as your expert security company.
Best regards.
Lourdes, Manager at Securitas Direct.
very impressed with the product and the…
very impressed with the product and the service
September 11, 2025
Reply from Verisure España
Good morning, Michael.
It's a pleasure reading your feedback.
Thank you for taking a few minutes to leave your review.
It was a pleasure serving you,
Gonzalo, security expert
Good service and quality of products…
Good service and quality of products ang jobb. BUt I would like give you a positive critid that if we have livet in spåra in 1-2 years are not able to have a spanish speech which id the key point of your mega company!
However I woulk like to recommend you even you doing well but I as a customer!
Is is very important to have a confition in your company that än english speaking call up the customer when you know that this customer nrrd to speak englisk!
Orherwise you are doing well!
Kind regards
Sam Fakoor
September 15, 2025
Reply from Verisure España
Good morning, Samuel.
Your detailed review of your security experience is very important to us.
Thank you for taking the time to leave your review on this platform.
Nice to have read your comments 😊
Iván, from your team of Securitas Direct experts.
Centralita imperfecta.
La central de alarmas perfecta.
El sistema instalado, no permite nada mas que una parcialización de zonas.
September 13, 2025
Reply from Verisure España
Buenos días, Fernando
Valoramos mucho tus comentarios. Siempre estamos buscando maneras de mejorar y tus comentarios son muy útiles para nosotros.
Gracias por transmitirnos tu satisfacción. Que confíes en nosotros y valores nuestro trabajo es nuestra mayor recompensa.
Un placer haberte atendido,
Gonzalo, experto de seguridad.
El servicio más deficiente que hemos…
El servicio más deficiente que hemos experimentado. Es imposible comunicarse con la empresa por teléfono, y tampoco responden a los correos electrónicos. Los errores se repiten constantemente.
Cuando finalmente se logra establecer contacto (lo cual únicamente ocurre cuando se activa una alarma), resulta extremadamente difícil que comprendan incluso problemas relativamente sencillos. Hemos invertido más de un año en intentar transferir una alarma del propietario anterior a nosotros.
A día de hoy, el proceso sigue sin resolverse, por lo que hemos decidido cambiar de proveedor.
Además, la empresa no envía ni personal de seguridad ni a la policía cuando se activa una alarma, ya que se niegan a utilizar el código de acceso de la puerta de entrada y exigen una llave física. Esto es inviable cuando la propiedad únicamente dispone de cerradura con código.
This has been the most unsatisfactory service we have ever encountered. It is impossible to reach the company by phone, and they do not respond to emails. Errors are repeated continuously.
On the rare occasions when contact is finally established (which only happens when an alarm is triggered), it proves extremely difficult to make them understand even relatively simple issues. We have spent over a year attempting to transfer an alarm from the previous owner to ourselves.
To this day, the matter remains unresolved, and we have therefore decided to change provider.
Furthermore, the company fails to dispatch either security personnel or the police when an alarm is activated, as they refuse to use the entry door code and instead insist on a physical key. This is unworkable when the property is equipped only with a code lock.
September 10, 2025
Unprompted review
Reply from Verisure España
Hola,
Tu opinión es importante para nosotros. Como compañía experta en seguridad, estamos constantemente innovando para ofrecer cada día la mejor tecnología y protección a nuestros clientes. Te agradecemos tu valoración y el tiempo dedicado. Por favor, te pedimos que nos contactes a través del teléfono de Atención al Cliente 910 121 122, por chat desde la web o tu app My Verisure y en atenciononline@securitasdirect.es para garantizar una mejor atención.
Un cordial saludo.
Julia, experta de tu equipo Securitas Direct.
Reply from Verisure España
"Good morning,
We're so glad you had a positive experience with us!
We appreciate your feedback. For us, reading your comment is the best reward.
Lourdes,
Manager at Securitas Direct."
All good and works correct
September 8, 2025
Reply from Verisure España
Buenas tardes,
Recibir reseñas positivas es una de las mejores recompensas para nosotros.
Agradecemos tu valoración a través de este canal. Todo nuestro equipo continúa trabajando para cuidar de ti y de tu nivel de satisfacción y confianza.
Un saludo.
Julia, de Securitas Direct
Tus expertos, siempre contigo. 😊
Not a very smart company.
Not a very smart company.
Securitas is making too much money too easily, has too many employees with nothing to do (far too many calls wasting my and their time simply to confirm one appointment).
They have been entrusteed with the responsibility for the security of my house but they don't even know where it is - calling at the neighbour's house!For a 'technology' company have they not heard of GPS?
Having installed the system you would think that they would know, and have a record of, where the sensors are in my house.
Not impressive for a company claiming to be so great.
September 8, 2025
Unprompted review
Reply from Verisure España
Good afternoon, Nick.
Let's hear about this experience is very important to us. We're sorry to read about it and thank you for taking the time to leave your feedback. In order to offer you a better solution, please contact us by calling Customer Service at 910 121 122, via chat on the website or in your My Verisure app, or at atenciononline@securitasdirect.es.
We remain at your disposal for whatever you need.
Julia. Manager at Securitas Direct.
Never become a client!
Never become a client! Giancolmo is a Italien Spanish talking salesperson who sold me a subscription from 1 year after that period I could cancel any time, I cancelled this month after a year and 5 months but they wont let me go, threatening me with a 750 euro fine! Saying I have a three year lease! Ill will try to add pictures of a bullshit contract without my signature! Pieter Kolle, Calle Bach 4, San Miguel de Salinas, Alicante
August 14, 2025
Unprompted review
Super Service
Immediate notification after the incident. We are very satisfied and have made the best choice with Securitas Direct
September 4, 2025
Reply from Verisure España
Good afternoon, Alexandra.
Your peace of mind and the quality of your security experience are the most important thing to us.
We sincerely thank you for leaving us this review. Every comment helps us grow and improve what we do.
Best regards.
Julia, from Securitas Direct
Your experts, always with you. 😊
Excellent service
August 27, 2025
Reply from Verisure España
Buenas tardes,
Nos emociona saber que has tenido una experiencia positiva con nosotros.
Te agradecemos sinceramente que nos hayas dejado esta reseña. Cada comentario nos ayuda a crecer y a mejorar en lo que hacemos.
Lourdes,
Gestora de Securitas Direct.
Additional charge should not be levied
Technician was excellent and very helpful. Just because your appliances are becoming obsolete i do not agree with you charging your customer a second time. We paid for the installation we should not pay for the upgrade
August 23, 2025
Reply from Verisure España
Thank you for your message. We'll review your case and respond as soon as possible.
Poor service and expensive
Terrible phone service. They call from one number if you miss it you can’t call back you have to call another number then wait for support. What about emergencies? I bought some additional Arlo cameras on offer online and asked to add then to my account they refused. I can only buy from them at greater cost. I am trying to give them money and they don’t want it! The alarm system is not good, often it has issues to set and the service is difficult to contact. Infuriating to be honest.
August 25, 2025
Unprompted review
Reply from Verisure España
Good afternoon,
Thank you for taking the time to hear about your experience with your devices. It's important to us, and we're sorry to hear about it. To offer you the best solution, please contact Customer Service by phone at 910 121 122, via chat on the website or in your My Verisure app, or at atenciononline@securitasdirect.es.
We remain at your disposal.
Iván, Customer Service at Securitas Direct
I am still waiting for system to be…
I am still waiting for system to be completed
cannot make contact with engineer who installed it
August 21, 2025
Reply from Verisure España
Good afternoon,
Learning about your experience during the installation is essential to us. We appreciate your contact and are sorry to read about your case. To offer you the best solution, it is important that you contact Customer Service by phone at 910 121 122, via chat on the website or your My Verisure app, or at atenciononline@securitasdirect.es.
Best regards.
Gonzalo, Customer Service Expert.
Good and fast installation of the hause protection.
I was informed very well. The installation was done very fast after I wanted to have the protection services.
August 14, 2025
Reply from Verisure España
Hello, Klant.
Your peace of mind and the quality of your security experience are the most important things to us.
Thank you for taking the time to leave your review on this platform.
Best regards! 😊
Iván, from the Securitas Direct team.
Reply from Verisure España
Good morning, Cindy Your peace of mind and the quality of your security experience is what matters most to us. Thank you for taking the time to leave your feedback on this platform. Best regards! 😊
Iván, manager at Securitas Direct.
Reply from Verisure España
Dear JACKY
We are pleased to know that you are enjoying our security service. We hope to continue meeting your expectations!
We greatly appreciate your time and effort in leaving us this review. Your opinion is very important to us.
Best regards!
Gonzalo, security expert.
Been a client for 6 years
Been a client for 6 years. Yesterday for the first time when on holiday I decided to use their Verisure app to confirm my alarm was functioning in my absence only to discover it was not active despite switching it on before my departure 3 days before. I immediately called their client number to be advised there was an online fault and to arrange a friend to enter in order for them to contact each other to reset the alarm control. This was done but a service engineer visit was arranged for the following day as they were unable to reset the system. I called on 5 separate times to get information and to complain about the time taken, I was greeted like a nuisance caller, transferred a number of time to equally unhelpful individuals who refused to connect me with a manager and was eventually cut off. My following attempted calls have gone unanswered. So, no alarm , no security. A client for 6 years at 50€ per month Total 3600€ wasted. Needless to say, no longer a client.
August 7, 2025
Unprompted review
Reply from Verisure España
Dear Kenneth,
We are sorry to read about your experience with your devices. Your feedback is very important to us. Thank you for writing to us. Please contact us by phone at 910 121 122, via chat on the website or your My Verisure app, or at atenciononline@securitasdirect.es to ensure better service.
We remain at your disposal.
Iván, Securitas Direct Customer Service
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