James Neerance made the whole process so easy and even comes in on the odd occasion to make sure there is nothing else he can help with. Goes above and beyond for his customers. Very happy customer
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’d 250384 wahb ben said visited my property to update my alarm system he was very professional very knowledgeable made me feel extremely comfortable. He is an asset to very sure and shouldn’t be on... See more
Company replied
Called for an engineer because the power supply had failed in my system and Adina was great. As well as replacing the power supply she did a thorough health check and replaced batteries on sensors whe... See more
Company replied
In the years that I have used Verisure I have always had an excellent customer service. They check my system periodically and give me feedback. They quickly intervene when the alarm picks up an unusua... See more
Company replied
Company details
About Verisure
Written by the company
Verisure è l'azienda di allarmi per case e negozi n°1 in Europa e in Italia con più di 22.000 dipendenti e 4,7 milioni di clienti in 17 nazioni d'Europa ed America Latina.
Verisure è più di un semplice antifurto: offre servizi di qualità, professionali e un prodotto unico e tecnologicamente avanzato per soddisfare il bisogno reale di sicurezza di tutti i cittadini. È l’unico sistema di allarme ad essere collegato ad una Centrale Operativa che agisce in meno di 60 secondi 24 ore su 24 per tutti i giorni dell’anno. Visita il nostro sito e richiedi un preventivo gratuito
www.verisure.it
CALCOLA PREVENTIVO
Contact info
Viale dell'Oceano Pacifico 171/173, 00144, Roma, Italy
- 800 990 999
- verisure.it
4.8
Excellent
37K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I contacted WhatsApp today and spoke…
I contacted WhatsApp today and spoke with David and Claire.
I'm so dizzy, I forgot my pin code and had no clue on how to receive it.
David & Claire went through it to myself, step by step and very clear about their instructions.
I've not been with verisure long ,believe it or not , its just been 5 weeks, so I'm still learning all the controls
The service I got today, was next nothing.
I'm glad I joined the Verisure family and can I just say that I would 100% recommend this company as their alarm system is excellent.
I now feel safe in knowing I have Verisure at my back.
Oh nearly forgot. You can partiality set your alarm , so you are safe at night , when going to bed. Another safety precaution.
This is my second review given to verisure today.
I gave 5 stars 🌟 to my engineer Saad and 5 stars 🌟, to David & Claire.
I just want to say i would HIGHLY RECOMMEND, for safety and peace of mind.
Thanks 😊.
October 1, 2024
Unprompted review
Reply from Verisure
Dear John,
your positive feedback means a lot to us because it motivates us to work harder and improve every day.
Thank you very much
The Verisure team
Sempre pronta e disponibile per…
Sempre pronta e disponibile per risolvere eventuali problemi che puoi avere. Call center sempre pronto e disponibile
September 26, 2024
Reply from Verisure
Gentile Paolo,
siamo molto felici del suo riscontro positivo: il feedback dei nostri clienti è molto importante e ci aiuta a capire che stiamo lavorando nella giusta direzione.
Grazie
Il Team Verisure
The application is slow and at times…
The application is slow and at times does not work properly.
The monthly fee is very high and needs to be reduced for old clients and pensioners
September 18, 2024
Reply from Verisure
Dear Dhia,
thank you for your feedback: your words are valuable to our work. We work every day with the maximum effort, putting our customers' satisfaction first.
Thank you
The Verisure team
Nice people and easy system
The staff is very professional and friendly and the system is easy to use
September 11, 2024
Reply from Verisure
Dear Jey,
thank you for your feedback: your words are valuable to our work. We work every day with the maximum effort, putting our customers' satisfaction first.
Thank you
The Verisure team
It is very good
It is very good. It's very safe. I highly recommend it. Even the engineers were very prompt in solving any issues that we have.
September 6, 2024
Unprompted review
Reply from Verisure
Dear Customer,
thank you for your feedback: your words are valuable to our work. We work every day with the maximum effort, putting our customers' satisfaction first.
Thank you
The Verisure team
Mateusz Pietrzak 293324
Mateusz Pietrzak 293324
Excellent service and very friendly!
September 6, 2024
Unprompted review
Reply from Verisure
Dear Henry,
thank you for your feedback: your words are valuable to our work. We work every day with the maximum effort, putting our customers' satisfaction first.
Thank you
The Verisure team
Top quality sistem
August 26, 2024
Unprompted review
Reply from Verisure
Gentile Tommaso,
siamo molto felici del suo riscontro positivo: il feedback dei nostri clienti è molto importante e ci aiuta a capire che stiamo lavorando nella giusta direzione!
Grazie
Il team Verisure
All components were thoroughly checked
Alex FL 4107 tried several times to let me know when he would be arriving as I did not have my phone near me. A faulty sensor had been detected by Verisure so Alex came to replace it. He checked every device in the house. He also showed me how to create Routines to set and disarm the system on my phone.
He was so polite and helpful and he remembered me from a previous visit.
The service provided by Verisure is excellent!!
August 16, 2024
Unprompted review
Very friendly, efficient and great recommandations
The two technicians have been very friendly and worked a very efficient. They also made a good advise about relocating two perimeter sensor for enhanced security.
August 12, 2024
Unprompted review
Reply from Verisure
Gentile Cliente,
la sua soddisfazione ci riempie di orgoglio: la soddisfazione dei nostri clienti è la nostra priorità e leggere il suo feedback positivo ci motiva a migliorare ogni giorno di più.
Grazie
Il Team Verisure
Risposte immediate cortesi capaci e poi…
Risposte immediate cortesi capaci e poi sono sempre pronti ad ascoltare le tue perplessità
August 8, 2024
Reply from Verisure
Gentile Luigi,
la sua soddisfazione ci riempie di orgoglio: la soddisfazione dei nostri clienti è la nostra priorità e leggere il suo feedback positivo ci motiva a migliorare ogni giorno di più.
Grazie
Il Team Verisure
Reply from Verisure
Gentile Maurizio,
siamo molto felici del suo riscontro positivo: il feedback dei nostri clienti è molto importante e ci aiuta a capire che stiamo lavorando nella giusta direzione!
Grazie
Il team Verisure
Reply from Verisure
Gentile Giorgio,
grazie mille per il suo feedback. Siamo molto felici del suo riscontro e soddisfatti di averle fornito un servizio in linea con le sue aspettative!
Il team Verisure
Personale super efficiente
Personale super efficiente, tempi di installazione (veloci) perfetti
July 11, 2024
Reply from Verisure
Gentile cliente,
siamo molto felici del suo riscontro positivo: il feedback dei nostri clienti è molto importante e ci aiuta a capire che stiamo lavorando nella giusta direzione!
Grazie
Il team Verisure
Outstanding Service
The overall experience was great. Alex called to say he was on his way to arrive ahead of schedule. On arrival he introduced himself and was very cheerful. He quickly accessed the situation and with his expertise was able to diagnose the problem and explained what was needed. I am impressed how Alex kept me informed of his progress and stayed professional whilst fixing the problems I had which was down to the WIFI
Alex quickly corrected the connections and restored what was needed. Alex is definitely worth 5 stars for Verisure
From my initial call to Customer Services who also were excellent, to Alex resolving my issue was seamless and speedy all completed within 24 hours
Well done Verisure Customer Services
July 13, 2024
Unprompted review
Reply from Verisure
Gentile Charles,
grazie mille per il suo feedback. Siamo molto felici del suo riscontro e soddisfatti di averle fornito un servizio in linea con le sue aspettative!
Il team Verisure
Reply from Verisure
Gentile Pietro,
la ringraziamo per il suo feedback positivo; lavoriamo ogni giorno con il massimo impegno ed il suo riscontro ci motiva a migliorare ogni giorno di più.
Grazie mille
Il team Verisure
Reply from Verisure
Gentile Cliente,
la ringraziamo per il suo feedback positivo; lavoriamo ogni giorno con il massimo impegno ed il suo riscontro ci motiva a migliorare ogni giorno di più.
Grazie mille
Il team Verisure
Reply from Verisure
Gentile Renate,
la sua soddisfazione ci riempie di orgoglio: la soddisfazione dei nostri clienti è la nostra priorità e leggere il suo feedback positivo ci motiva a migliorare ogni giorno di più.
Grazie
Il Team Verisure
Reply from Verisure
Gentile Cliente,
grazie mille per il suo feedback. Siamo molto felici del suo riscontro e soddisfatti di averle fornito un servizio in linea con le sue aspettative!
Il team Verisure
Excellent support (technophobe)…
Excellent support (technophobe) customer. I really am impressed with David from Arlo Verisure who was able to talk me through removing battery from front door camera / alarm. David was clear, concise, kind and professional. Thank you so much David as I was feeling stressed, and your calm manner made me feel confident.
July 8, 2024
Unprompted review
Craig P CU902
Craig P CU902 - Came today, very happy with the result. It was quick, and knowledgeable.
July 4, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.