Versatileride Reviews 38

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Super driver . I had great communication with the company and they notified us of the arrival of the driver and time , make and model the pick up car . Have been a loyal customer for 7 years ! Always... See more

Rated 3 out of 5 stars

Really need to get an online payment system up and running so that the price you quoted is the price that you pay especially on airport pick ups. More often than not there appear to be extra charges o... See more

Company replied

Rated 5 out of 5 stars

Extremely reliable company, the owner and drivers are always helpful. I have been a customer for many years and they never let me down. Thanks Jen

Rated 5 out of 5 stars

Amazing! Never have I experienced great customer service like I did with Versatile. Prompt and kept me up to date with my booking. Reassured me with the time of arrival and journey time. If you need... See more

Company details

  1. Taxi Service

Written by the company

At Versatile Ride we know that we offer the very best London minicab service – a claim that’s backed up by a huge number of our passengers, who consistently use us due to our promptness, politeness and great value for money. We’ve been operating for a number of years now, and in this time we’ve honed our skills and business to create a great taxi company. What’s more, we’ve built up our number of taxis to ensure that we can cater to everyone’s needs, throughout the area we cover. We intend on improving in the future as well, by adding new facets to the Minicabs such as the fantastic app we have just introduced for Apple and Android users. Our success is down to a few things that we regard to be extremely important, with the first of these being the fact that we always strive to offer the best value for money to all our passengers. This doesn’t just mean that we make sure our fares are kept as low as possible, but it also means that we go above and beyond what is expected. Of course, like any good taxi company, we always provide clean cars and friendly drivers, but unlike others we add a personal touch minicabs such as carrying your bags for you, making sure your children get to school, and generally helping in any way we can. So, why not contact us today to find out how we can help you? You can call us on 0208 450 2222 or email us via info@versatileride.com or alternatively you can use our app to book a minicab in seconds!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

38 reviews

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Rated 5 out of 5 stars

Very accommodating company

Very accommodating company that go above and beyond to ensure customer satisfaction. The process was very quick with a driver dispatched to my location in minutes. Would recommend!

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

I recently took a ride with Versatile…

I recently took a ride with Versatile Taxi Company and it was a great experience! The driver was friendly and professional, and the car was clean and comfortable. The driver arrived promptly and got me to my destination quickly and safely. I was impressed by the company's attention to detail and their commitment to customer service. I would definitely use them again and recommend them to anyone looking for a reliable and comfortable taxi service.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Never have I experienced great customer service like I did with Versatile.
Prompt and kept me up to date with my booking. Reassured me with the time of arrival and journey time.
If you need reliable service then Versatile is the one for you for sure!

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

I have been using versatile ride for a…

I have been using versatile ride for a number of years now and have never been let down by their service. They have always accommodated me and have always been punctual in pick ups and dropping me in time. Look forward to my next ride. Keep it up !!!

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service from Versatile

Great customer service from Versatile. My flight was cancelled and I had no form of contact for Versatile as my phone had died. The company went above and beyond to still pick me up on time! They managed to track my delayed flight and send a driver to me promptly. Brilliant staff and service! Highly recommended!

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

Cab driver/ office overcharged me

So I booked a cab for Gatwick airport pick up time of 9pm allowing time of one hour for my elderly parents to come through to arrivals. I repeatedly told the office that the cab driver should come by 9pm. However the driver came few minutes before the flight landed and at 7.42pm and we ended up leaving the airport few minutes after 9pm. The driver then charged me £15 extra for waiting time. How unfair is that? Shouldn’t customers instructions be followed? Why did the driver arrive so early? And why wasn’t my instructions followed? And why wasn’t I told about this amount £££ for waiting time. I feel cheated. Very disappointing experience

May 2, 2023
Unprompted review
Versatileride logo

Reply from Versatileride

Hi first of all I do apologise that the driver charged you £15 for waiting. This is not our fault we had been passed this job to cover it from another company that you booked with we did not get told to come at 21:00. The information that was given to us is once the plane lands pick up will be 45 mins after. Second of all our office did contact you and also sent you a message for why we are charging £15. So the instructions that you had given to the company you booked with did not pass it on to us. I hope this answers your question.

Rated 5 out of 5 stars

Excellent service

Excellent service, safety is ensured and there is never a journey that I have complaints about. The manager is a lovely guy and makes sure journeys are at an affordable price and the service is quick. Deffo my go to cab

April 19, 2023
Unprompted review

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