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2.8

Average

TrustScore 3 out of 5

16 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Now after more than 6 weeks after they…

Now after more than 6 weeks after they would close account still nothing happened and they got all the info to do so 🥵🤬🤯
They still call me 2 times a day to talk , it was easy to get money but the other way can’t be done 🤬 SO TO ALL OF YOU OUTTHERE DONT USE THIS COMPANY 🤯Vertexfy is fraud and scam all the way
Happy new year 🎊

December 29, 2023
Unprompted review
Rated 3 out of 5 stars

I've had some frustrations with…

I've had some frustrations with Vertexfy's platform, but their customer service has been helpful in resolving issues. I would like to see some improvements to the platform in the future.

November 21, 2023
Vertexfy logo

Reply from Vertexfy

Hello Barbora Kralova,

It's great to hear about your positive experience with our service! Thank you for choosing us. Your feedback inspires our team to strive for excellence, and we are always ready to support you whenever you contact us.

Best regards,

Rated 1 out of 5 stars

Unclear business model

Unclear business model. When you want to withdraw your money and close your account because of missing transparency they make up rules and deny. Amazing how people can actually work within the fraud industry.

December 8, 2023
Unprompted review
Vertexfy logo

Reply from Vertexfy

Hello Claus,

We would like to express our sincere gratitude for sharing your ideas with us. Your feedback is truly invaluable and we want to assure you that we take every comment seriously. Our team has carefully reviewed your contribution and our engaged customer support team will contact you soon to further explore your experience and work together to find a solution.

Best regards,

Rated 3 out of 5 stars

user experience really stands out

user experience really stands out. Best Broker Ever!

November 21, 2023
Vertexfy logo

Reply from Vertexfy

Hello Guillermo Potter,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our service. Your feedback encourages us to keep delivering top-notch service.

Best regards,

Rated 3 out of 5 stars

Vertexfy makes trading so convenient…

Vertexfy makes trading so convenient with their well-designed platform. Being able to monitor charts and place trades on the go has really enhanced my trading. Their trading experience is top-notch.

November 14, 2023
Vertexfy logo

Reply from Vertexfy

Hello Owen Warren,

Thank you for choosing our service and leaving such a positive review! Your feedback motivates us to continuously improve and deliver outstanding experiences. We're here for you anytime you need assistance.

Best regards,

Rated 4 out of 5 stars

support is very good

support is very good
he is patient
caring and soft spoken
the instruction is clear

October 26, 2023
Unprompted review
Vertexfy logo

Reply from Vertexfy

Hello Aderonke Olorunsola,

We're delighted that you had a great experience with us! Your positive feedback is a testament to our team's hard work and dedication. We look forward to serving you again in the future.

Best regards,

Rated 1 out of 5 stars

Dont by from Vertexfy

I made the terrible mistake of becoming a customer. I get called aprox 4 times a day even if i have repetedly asked George witch is what the seller calls himself. 5rude, nagging and disgusting person. Even if I quadrupled my money I would never buy again. Dont choose Vertexfy!!

October 3, 2023
Unprompted review
Vertexfy logo

Reply from Vertexfy

Hello Andreas,

We apologize for any inconvenience you may have experienced with our services. We value your feedback and we are committed to resolving this matter to your satisfaction.

Please contact our support team so that we can gather more information about your specific concerns and take appropriate actions. We appreciate your patience and understanding as we work towards a solution. Thank you for bringing this to our attention, and we look forward to assisting you further.

Sincerely,

Rated 3 out of 5 stars

I've been trading with Vertexfy for a…

I've been trading with Vertexfy for a year now, and I have to say I'm impressed. They have a user-friendly platform that's easy to navigate, and they offer low spreads. I had an issue with a trade once, and their support team was quick to respond and resolve the issue. I appreciate the transparency they have with their clients, and I trust them with my investments.

September 3, 2023
Vertexfy logo

Reply from Vertexfy

Hello Cody,

We're glad to have met your expectations!

Thank you for taking the time to share your positive experience.

Your satisfaction is our priority, and we're here whenever you need us.

Sincerely,

Rated 3 out of 5 stars

The platform is user-friendly and…

The platform is user-friendly and offers all the necessary tools.

September 1, 2023
Vertexfy logo

Reply from Vertexfy

Hello Lonnie,

We're overjoyed to receive your positive feedback! Our team strives to provide exceptional service, and it's rewarding to know that we hit the mark.

We appreciate your support.

Best regards,

Rated 5 out of 5 stars

The educational resources provided on…

The educational resources provided on this platform are comprehensive and helpful, especially for beginners like me. They offer tutorials, webinars, and market analysis, which have significantly improved my trading knowledge.

September 1, 2023
Vertexfy logo

Reply from Vertexfy

Hello Emilio,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our service. Your feedback encourages us to keep delivering top-notch service.

Kind regards,

Rated 3 out of 5 stars

Vertexfy provides a wide range of…

Vertexfy provides a wide range of trading instruments, including major and minor currency pairs, commodities, and indices. It offers great flexibility for diversifying my portfolio.Vertexfy provides a wide range of trading instruments, including major and minor currency pairs, commodities, and indices. It offers great flexibility for diversifying my portfolio.

September 1, 2023
Vertexfy logo

Reply from Vertexfy

Hello Conrad,

We're delighted that you had a great experience with us!

Your positive feedback is a testament to our team's hard work and dedication. We look forward to serving you again in the future.

Best regards,

Rated 1 out of 5 stars

SCAM

SCAM, SCAM SCAM. I invested €250 with a promise that I have access to my money all the time, I will have access and also full control. I wanted to play the crypto currency myself, not have someone doing it for me. But then this was not the case and when I decided this platform is not for me, this is not what I want to do, I was told by my account manager Matt Toms that 'HE WILL NOT AUTHORIZE IT', to pay back my money and close my account. When I lost my temper with him, I was told I am not a very good client and I am wasting his time, then I was introduced to a new account manager Nikki, very polite and very clever. Lot's of stories. I decided to just ignore them, don't show any further interest BUT then suddenly my portfolio investment grew over a weekend to +€56000. What....... really, then I get this call, "Hey, did you see what happened over the weekend" Giving themselves a 'patt on the back' they have made me a lot of money. Then they wanted me to pay 10% tax on it. They will do you all sorts of favors, but it is not possible to pay the tax from the 'so called' profit and then pay the rest out to me. I have to pay all the tax in three days. And they ask all the time, if I have the money. Why do they want to know? What does my money in my private bank account have to do with them? I am told how hard they are working for me, and how much they are helping me. Then, I ask for the paperwork! What an insult to them...... Give me the required paperwork, it is not to much to ask, is it? After a long and very heated discussion, and my commitment that I will not send €6000 into cyberspace with out paper work, Nikki handed me over.... back to Matt Toms. He is irritated with me. Why? What did I do wrong? So, Matt promised me he will send me the paper work by Monday after the weekend. After a weekend, on the Monday afternoon, I was given on my laptop, yes, given..... a tax letter. Somehow they always want to connect to your computer through 'any desk' and if you ask why, what do they want to show me on my laptop?, then they get upset with you. Coming back to the tax letter, I think a 5 year old can do a better job of fabricating a forgery. I have only 3 days to pay the tax, or else the British government will procecute me. But please ask them, Mr. Tom and co., for a physical address, or a company registration number or a telephone number to verify that vertexfy actually exists and if the people I am talking too actually exist and work at this so called company. If you ask these questions, then you will are blamed for not reading properly the document they supplied, the one bogus tax document or they will want to know why don't you trust them, or you are just being stupid. Eventually, the account manager will connect to your computer again and then SHOW you on Google that they do exist 'vert 2004 limited' NOT VERTEXFY. But ask for an email, or a teams meeting to see who the person is that you are talking too and you will get all sorts of excuses. I called the number and the company I called connected me to the compliance manager. She had no idea who vertexfy is and will take the information to the authorities.
Now, this is the best part, getting threatened. They will auction off my account if I don'tpay the tax to them, and I will lose all the so called money. What they don't seem to get, is the money was never mine to begin with. Showing me a screen wirh a number on does not mean anything. Only when you have the money in your hands can you claim you have the money. But until then it is just a carrot. I just want my €250 back. That is all I want. If this investment was real, I would get all the related paperwork, and I would deal with a real person and not a scammer hiding behind a telephone line. I do wish they will steal from someone that will be in a position to take them down and hold them accountable. May the wheel turn and may my wish come true.

September 1, 2023
Unprompted review
Vertexfy logo

Reply from Vertexfy

Hello Johan,

We value feedback from our customers and we're sorry to hear about your experience. However, we couldn't locate your account in our system based on the name provided.

To assist you further and resolve any issues you may have encountered, could you please provide us with additional details such as your full name used for registration on our platform, email or account number? This will enable us to investigate the matter thoroughly and work towards a satisfactory resolution.

We are committed to ensuring the best possible service for our customers, and we appreciate your cooperation in helping us address your concerns.

Best regards

Rated 4 out of 5 stars

Very good service

I have tried the company for short time, it seems to be serious company, i have good passive income, Max and his team are fantastic. De betaler deg til om med for å gi god omtale.

September 6, 2023
Unprompted review
Vertexfy logo

Reply from Vertexfy

Hello

We're glad to have met your expectations!

Thank you for taking the time to share your positive experience.

Your satisfaction is our priority, and we're here whenever you need us.

Sincerely,

Rated 1 out of 5 stars

DO NO GIVE THEM YOUR MONEY!

I know someone close to me that got cheated out of 250 euro from them. i manage to stop them before they got more.

Vertexfy claims to be a (Unregulated) Forex broker that works like a hedge fund. that will magically make you a lot of money by doing nothing.

Stay away from this if you value your money and time. These types of companies get you to drop an initial investment and then try their hardest to get you to stay with them and give them more money. They then shuffle it around between other users and inflate your numbers to make it look like your making a profit. Then when you try to withdraw they will delay it to the point that you either forgot about it or gave up.

They will use every tactic known in the book from was some of the thing we ran in to remote access app. Intimidation. holding your deposit hostage and pyramid scheming (Getting you to recruit others), Delaying.

DO NO GIVE THEM YOUR MONEY! and if you did contact your bank / credit card company and do a charge back also ask for help.

August 9, 2023
Unprompted review
Vertexfy logo

Reply from Vertexfy

Dear Peter,

We are sorry to hear about your negative experience. We take your feedback seriously and will investigate the matter promptly. If you have any additional details to share, please contact our support team so that we can address your concerns and take appropriate actions. Your satisfaction is important to us, and we aim to provide the best possible service.

Best regards

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