vertumotorcycles.com Reviews 

265
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and professional, offering excellent, no-pressure advice. Many highlight the outstanding customer service, noting the team's helpfulness and support from inquiry to collection, often resolving queries promptly. The overall process is described as smooth, efficient, and hassle-free, with products often exceeding expectations and arriving in perfect condition. People are highly satisfied with their new motorcycles, finding them to be quality products, leading many to enthusiastically recommend the company and return for future purchases due to the consistently excellent service.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, knowledgeable, and... See more

Product

Users describe positive interactions with the product, often praising the quality and condition of the bikes,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as fantastic and 5-star in... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent customer care and... See more

User experience

Clients share positive opinions on user experience, with many describing it as pleasant, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very e... See more

Company replied

Rated 5 out of 5 stars

Just purchased our BMW R1300 RS from Vertu Shipley. The whole experience was very pleasant indeed. The part exchange was very fair and Richard Watson was very professional and was very thorough. The b... See more

Company replied

Rated 5 out of 5 stars

I have just bought a used motorcycle from Vertu Motorrad, Sunderland, a really pleasant experience with helpful and knowledgeable staff. Thanks to Steve Brown for sorting everything to ensure a smooth... See more

Rated 5 out of 5 stars

Recently bought my 2nd bike from Vertu BMW Motorrad Sunderland. I dealt with Rob Fleming who provided a 5* customer service experience from start to finish. Promptly resolved any queries both during a... See more

Company replied


Company details

  1. Motorcycle Dealer
  2. Motor Vehicle Dealer

About vertumotorcycles.com

Written by the company

At Vertu Motorcycles we have a fantastic selection of quality new and used motorcycles for sale from some of the world’s leading bike manufacturers.

Our expert team are committed to making the process of buying a motorcycle as simple as possible. With a wealth of knowledge, our sales team will be on hand to help answer any questions that you may have, with transparent advice – whether you visit your local dealership or choose to buy online.

Plus, we don’t just sell motorcycles – we can help you look after them too! Our team of highly skilled technicians can take care of all MOT, servicing and repairs work at our specialist workshops that are equipped with the latest technology and tools.

We also provide a professional helmet fitting service and have a range of accessories for all motorbike makes and models.

As part of our commitment to you, we will be there every step of the journey – from initial interest to after purchase you will benefit from help and advice from our expert team.

If you are looking for a new or used motorcycle, or motorcycle MOT testing, servicing or repairs then get in touch today to see how we can help. You can contact your local dealership, or browse online.

Contact info

4.8

Excellent

TrustScore 5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(265)

224 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vertu Motorrad…

I’ve been using Vertu Motorrad Sunderland for several years now, and every experience has been absolutely fantastic. The service is consistently first‑class — no pressure, no pushiness, just genuine support from people who clearly care about what they do. They always give you the time you need, and nothing is ever too much trouble. Any question you have, they’re right there with helpful, honest advice.
Steve has been my main point of contact throughout, and he’s been outstanding. Knowledgeable, friendly, and incredibly easy to deal with, he’s made every visit a pleasure. I can wholeheartedly and enthusiastically recommend both Vertu Motorrad and Steve — they truly set the standard for exceptional customer service.

March 1, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Derek,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you’ve consistently received first‑class service from Vertu Motorrad Sunderland over the years. It’s great to know the team’s genuine, pressure‑free support has made every visit a positive experience.
Steve will be especially pleased with your kind words — his knowledge and friendly approach truly make a difference.
We really appreciate your continued loyalty and your wholehearted recommendation.
Kind regards,
Liza

Rated 5 out of 5 stars

I spotted the Honda Goldwing on Sunday…

I spotted the Honda Goldwing on Sunday afternoon, reserved it and visited Grantham on the Monday morning to view it. I met Adam Corney, he knows everything about these bikes which was very reassuring, I traded in my Triumph Rocket 3. Thanks Adam for all your help and making it all go so smoothly

February 2, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Bob,
Thank you for your fantastic 5‑star review. We're delighted to hear that your experience at Vertu Honda Bikes Grantham went so smoothly. It’s great that you found the Honda Goldwing you were looking for and that Adam’s knowledge and support reassured you throughout the process.
We really appreciate your kind words and are pleased the trade‑in and purchase were handled to your satisfaction.
Kind regards,
Liza

Rated 5 out of 5 stars

BMW S1000R

I recently bought a brand new S1000R from this dealership, I had the pleasure of dealing with Stephen throughout. He was great from start to finish, making sure I was happy with everything without pressuring me at all. Gave me a great Part Ex deal and matched a deal from another BMW dealership on the S1000R. Throughly happy with the whole process, I never actually went to the dealership so communication was key and Stephen certainly kept me informed every step of the way.
Would certainly recommend this dealer… for the ride!

February 25, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review. We’re really pleased to hear you had such a smooth and positive experience when purchasing your new S1000R. It’s great to know Stephen looked after you so well from start to finish — keeping you fully informed, never applying pressure, and ensuring you were happy with everything throughout the process.
We’re delighted he was able to offer a strong part‑exchange deal and match the offer from another BMW dealership. It’s brilliant to hear that the whole experience was seamless, even without visiting the dealership in person.
Thank you for the recommendation — enjoy the ride!
Kind regards, Keith

Rated 5 out of 5 stars

purchased a lovely motorcycle from…

purchased a lovely motorcycle from theses guy. couldn't have gone any better. The salesman Chris took me through the sale with utter professionalism. From start to finish. The bike was delivered on time and the driver Kevin went over the bike and showed me every thing i need to know including the paper work. Overall a fantastic experience. will defiantly deal with these guy again.

February 24, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Bill,
Thank you for your fantastic 5‑star review! We’re delighted to hear that your motorcycle purchase from Vertu Honda Bikes Stockton couldn’t have gone any better. It’s great to know that Chris guided you through the sale with complete professionalism from start to finish.
We’re also pleased that your bike was delivered on time and that Kevin took the time to go through everything with you, including all the paperwork. It’s wonderful to hear the whole experience was so smooth and enjoyable.
Thank you again for your kind words — we’re thrilled you’d happily deal with us again!
Kind regards,
Liza

Rated 5 out of 5 stars

Getting first motor bike

Ian was very helpful & made the purchase procedure very easy Kept us informed all the way Was delivered on day promised Would definitely recommend Honda Gratham

February 25, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your kind review. I’m delighted to hear Ian made the whole process easy and kept you informed throughout. It’s great that your car was delivered on time and that you’d recommend Honda Grantham.
Kind regards, Keith

Rated 4 out of 5 stars

Communication and the service I to was…

Communication and the service I to was good from start to Finnish. Steven was always help full.

January 2, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your review. We're pleased to hear that the communication and service were good from start to finish, and that Steven was always helpful throughout the process. We really appreciate your feedback.
Kind regards,
Keith

Rated 5 out of 5 stars

Excellent service

Excellent service, great people, would definitley recommend.

February 6, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi David,
Thank you for the brilliant 5‑star review. We’re really pleased to hear you received excellent service and found the team great to deal with. We truly appreciate your recommendation.
Kind regards,
Kerry

Rated 5 out of 5 stars

Fabulous dealer with the customer at heart

Phoned and spoke to Michael ref a used R1250GS Adventure. Michael was professional, helpful and did a great deal. When I went to see the bike, there was some corrosion on the swingarm and diff that was not in keeping with the rest of the bike that was immaculate. They spoke to BMW and fought my case for getting it sorted and then installed it, making the bike perfect.
I really can’t express how brilliant all the staff were to deal with and based on my experience I would highly recommend them.

February 21, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Phillip,
Thank you for the fantastic 5‑star review. We’re really pleased to hear how well Michael looked after you throughout your enquiry and purchase. It’s great to know he was professional, helpful and able to secure a great deal for you.
We’re also delighted that the team acted quickly when you spotted the corrosion, working with BMW to get everything resolved and ensuring the bike was absolutely perfect for you. Your praise for the whole team means a great deal, and we truly appreciate your recommendation.
Kind regards,
Kerry

Rated 5 out of 5 stars

Ducati Diavel service at Ducati Sunderland

Having moved up to the Northumberland area recently from the Manchester area I booked my Ducati Diavel in with Ducati Sunderland for it's first (minor) service. And I have to say I was very impressed with their customer service from start to finish.

Mick Clements' service team, and in particular Stu Turner who actually serviced my bike, really took care of me and my bike, keeping me informed every step of the way........and to put the icing on the cake it was returned looking like new.

Thanks Mick and Stu! You've done Ducati proud! Keep up the good work!

February 23, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi T Di Stasi,
Thank you for your fantastic 5‑star review! We’re delighted to hear that your first service experience with Ducati Sunderland was so impressive. It’s wonderful to know that Mick Clements and his service team — especially Stu Turner — took such great care of both you and your Ducati Diavel, keeping you informed throughout the process.
Hearing that your bike was returned looking like new is brilliant, and the team will be thrilled to know they made such a positive impression. Your kind words and encouragement truly mean a lot.
Thanks again for taking the time to share your experience — you’ve certainly made their day!
Kind regards,
Liza

Rated 5 out of 5 stars

Purchased an R1300GS through Vertu…

Purchased an R1300GS through Vertu which was smooth and pleasant as a transaction, collected the bike as agreed with no issues at all, Robert couldn't be any more helpful, highly recommend the company.

February 20, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your review. We're delighted to hear your R1300GS purchase was smooth and pleasant, and that Robert was so helpful throughout. We really appreciate your recommendation.
Kind regards, Keith

Rated 5 out of 5 stars

Excellent service

From start to finish Lewis was excellent working professionally and friendly to get me to a deal I was happy with. My bike was delivered as promised and in exactly the condition it was described as. I will definitely use these guys again.

February 15, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good morning Patrick,
Thank you for your great review. I’m really pleased to hear that Lewis looked after you so well from start to finish, working professionally and in a friendly way to get everything just right for you. It’s fantastic to know your bike arrived exactly as described and right on time.
Hearing that you’d happily use the team again is brilliant feedback.
Kind regards
Dean

Rated 4 out of 5 stars

Nice guys very helpful they know their…

Nice guys very helpful they know their stuff easy to deal with would recomond them decent price as well

February 16, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good afternoon David,

Thank you for your review. I’m really pleased to hear you found the team helpful, knowledgeable and easy to deal with. It’s great to know the pricing felt fair and that you’d recommend them.

Kind regards,
Dean

Rated 5 out of 5 stars

Everything was so easy .Great customer…

Everything was so easy .Great customer service .

February 12, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Kevin
Thank you for your lovely feedback. We're really pleased to hear that everything was so easy and that you received great customer service throughout. Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

The sales team were excellent from…

The sales team were excellent from start to finish and the bike was reasonably priced and was exactly as described when I went to look at it. A special thanks to Neil as he really could not have been more helpful.

All the best guys

Ed Wright.

February 11, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Ed,
Thank you for your fantastic feedback. We're delighted to hear that the sales team were excellent from start to finish and that the bike was exactly as described and reasonably priced. A special thank you for recognising Neil — we're so pleased to hear he was incredibly helpful throughout your visit.
All the best, and thank you again for choosing us.
Kind regards
Dawn

Rated 5 out of 5 stars

Bought my first bike from Vertu…

Bought my first bike from Vertu Stockton, the team were very knowledgeable, friendly and helped guide me through the process of owning my first ever vehicle.

February 13, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for sharing your experience. I’m delighted to hear the team at Vertu Stockton made buying your first bike so enjoyable. It’s great that you found everyone knowledgeable, friendly, and supportive throughout the whole process. We really appreciate your kind words.
Kind regards,
Keith

Rated 5 out of 5 stars

Vertu BMW Shipley

This is my 6th bike from Vertu Shipley since 2014. Richard is outstanding in his sales role, he has made every visit worthwhile and the bikes are not bad either!

February 12, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review. It’s brilliant to hear that this is your sixth bike from Vertu Shipley since 2014 — your loyalty truly means a lot. I’m delighted that Richard has consistently provided outstanding service and made every visit worthwhile. He’ll be thrilled to receive your kind words.
Kind regards
Keith

Rated 5 out of 5 stars

Great experience.

February 10, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Mick,
Thank you for your brilliant 5‑star review! We’re delighted to hear you had a great experience with the team at Vertu Honda Bikes Stockton. Your feedback is really appreciated, and we’re glad we could make your visit a positive one.
Kind regards,
Liza

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic Experience at Vertu Honda Motorcycles, Stockton!

I recently had my new CBR650R delivered from Vertu Honda Stockton, and the whole experience was outstanding from start to finish. Luke, my salesman, was incredibly knowledgeable, friendly, and professional throughout the process.
He went above and beyond to make everything easy — even arranging for a Tail Tidier to be fitted before delivery. The bike arrived in perfect condition, and I couldn’t be happier! I’m looking forward to putting some miles on it once the weather improves.
I was so impressed with Luke and the entire team that I ended up buying a new bike for my wife from them as well. Their customer service really is first‑class.
Huge thanks to Luke and everyone at Vertu Honda Stockton – highly recommended!

December 19, 2025
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic review. I’m delighted Luke made the whole CBR650R purchase smooth, professional, and hassle‑free, and that everything arrived in perfect condition. It’s great to hear you were so impressed you bought a second bike for your wife. I’ll share your kind words with the team.
Kind regards, Keith

Rated 5 out of 5 stars

A great dealership that made buying a new bike simple and quick.

Having decided it was time to buy a different bike so I had something exciting to look forward to in 2026 I had been to several outlets and dealerships on the biking radar. Nearly all were helpful with some great offers but something was missing ! I found this at Vertu Stockton when I looked at the bikes available. The quality of the bikes available was above all other outlets and the friendly staff were great from the off. Any information I asked for was given. No pressure sales from the guys were excellent and the general feel was great. Thanks to Chris and the other guys for a great offer. I quickly decided on the bike I wanted and left a deposit not long after.
Cheers Alan

January 31, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you, Alan, for sharing such a fantastic review. We’re delighted to hear that Vertu Stockton stood out during your search and that the quality of the bikes and the warm, pressure‑free service made the difference.
It’s great to know Chris and the team provided all the information you needed and helped make choosing your new bike simple and enjoyable. We really appreciate your kind words and your decision to place a deposit with us.
Enjoy looking forward to your exciting new ride for 2026!
Kind regards
Keith

Rated 5 out of 5 stars

R1300 GS TE

Recently purchased an R1300 GS TE @ BMW Motorrad Sunderland.

Thank you to Barry, Rebecca, Mark and all staff involved in the part ex, sale, prep and delivery of the bike.

January 31, 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for sharing your experience. It’s great to hear that your R1300 GS TE purchase went smoothly and that the team at BMW Motorrad Sunderland looked after you so well. Barry, Rebecca, Mark, and everyone involved will really appreciate your recognition of their work on the part exchange, sale, preparation, and delivery.
Kind regards,
Matthew.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look