Very pleased with the work carried out on my BMW at the body shop in Exeter. They were quick and efficient and very helpful throughout the process. Dominic Brown was particularly helpful and kept me u... See more
Company replied
Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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See what reviewers are saying
It was great from start till the end. BMW Exeter — New Car Purchase BMW Exeter offers a smooth, professional buying experience with knowledgeable staff, transparent pricing, and a thorough handov... See more
Company replied
Friendly efficient salesman. Knew his job. Disappointed that all documents were by email. I like hard copies however the salesman printed them for us. Documents were a little confusing. I am in a whe... See more
Company replied
This is my second car I’ve bought off Vertu, the young man that assisted me throughout the whole process was fantastic. Henry Favre, thank you so much for your help, patience and knowledge. I know I... See more
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Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
305 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice experience
Very nice experience buying the Velar i have just purchased . Kai and the team were more than helpful without being pushy. Can't fault the service I received.
March 7, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your great feedback. We’re delighted to hear you had such a positive experience purchasing your Velar, and it’s wonderful to know Kai and the team were so helpful without ever being pushy. We really appreciate your kind comments and are glad the service couldn’t be faulted.
Kind regards, Keith
Great experience all round.
The staff are professional, knowledgeable, friendly and super enthusiastic.
Everything was completed without delay and the whole process was very smooth
March 7, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Jo,
Thank you for your lovely review. I’m really pleased to hear the team were professional, knowledgeable, friendly and enthusiastic — that’s exactly the experience we aim to deliver. It’s great to know everything was handled promptly and that the whole process felt smooth from start to finish.
Kind regards,
Dean
Great customer service
Great customer service by Ian. Made buying a car nice, simple and quick.
February 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
CopilotHere’s a warm and professional reply for George’s review:
Hi George,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Ian provided great customer service and made the process of buying your car nice, simple and quick. He’ll be really pleased with your feedback.
We truly appreciate you taking the time to share your experience with Vertu BMW Exeter.
Kind regards,
Liza
Volvo Ventu Exeter
Great service from receptionist arrival - welcoming ? Valerie and service from Harrison -salesperson - fitted me in - and sorted with a new car very quickly
February 15, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you for your wonderful 5‑star review! We’re delighted to hear that you received great service from the moment you arrived, and it’s lovely that Valerie made you feel so welcome. It’s also fantastic to know that Harrison was able to fit you in and help you secure your new car so quickly.
Your feedback is truly appreciated by the team at Vertu BMW Exeter.
Kind regards,
Liza
Happy Customer
Very happy with the service we received from Harrison Dibble of Vertu Volvo Exeter He was welcoming, helpful and informative throughout the whole purchase.
On the collection day we were warmly welcomed by a manager, again helping to make the whole process enjoyable.
March 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Peter,
Thank you for your excellent 5‑star review. We’re delighted to hear that Harrison provided such welcoming, helpful and informative service throughout your purchase. It’s also wonderful to know that the warm welcome from the manager on collection day made the experience even more enjoyable for you.
Your feedback is greatly appreciated, and we’re thrilled you had such a positive experience at BMW Exeter.
Kind regards,
Liza
No more sleeps
No more sleeps.
Great service from start to finish.
All handled by Gary. Top man.
March 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi William,
Thank you for your brilliant 5‑star review. We’re delighted to hear that your experience at BMW Exeter was excellent from start to finish. Gary will be thrilled with your kind words — he’s certainly a top man!
Enjoy your new car!
Kind regards,
Liza
Our salesman at Vertu Exeter was a very…
Our salesman at Vertu Exeter was a very socialable guy called Myers. He spent a long time helping us find the exact mini we wanted and there was no problem having it brought down from York. Everything about the transaction was explained clearly. The handover of the car had a very personal touch to it.The whole process was smooth and professional. Other dealerships could learn a lot from your customer focus approach and very competitively priced 'add ons'.
If we could give Myers 11 out of 10 we would. Thank you
February 25, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Kate,
Thank you for your wonderful 5‑star review! We’re delighted to hear that Myers at BMW Exeter provided such a friendly, supportive and personalised experience. It’s great to know he took the time to help you find the exact MINI you wanted and arranged for it to be brought down from York without any trouble.
We’re also really pleased that everything in the transaction was explained clearly and that the handover felt personal and special. Your kind words about our customer‑focused approach and competitively priced add‑ons mean a great deal — and we know Myers will be thrilled with your “11 out of 10” praise!
Thank you again for taking the time to share such fantastic feedback.
Kind regards,
Liza
Highly recommended
From the start of the process to the final hand over everything was extremely smooth I could not fault a thing.
Myers made us feel very relaxed and kept us updated throughout the process.
Having the car covered in the showroom ready for us to reveal was a lovely touch.
Myers is without doubt a credit to BMW and Vertu
February 25, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your wonderful feedback. We’re delighted to hear that everything ran so smoothly from start to finish and that Myers made you feel relaxed and well‑informed throughout. The showroom reveal is a special moment, and we’re glad you enjoyed that touch.
Myers will be thrilled to hear your kind words — he truly is a credit to both BMW and Vertu.
Kind regards,
Keith
The people at Vertu are amazing’
The people at Vertu Exeter were all extremely professional and friendly. Their attention to detail was amazing as indeed is my new car.
February 21, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your wonderful review. We're delighted to hear that the team at Vertu Exeter were professional, friendly and showed great attention to detail. It’s fantastic to know you’re enjoying your new car as well.
Kind regards,
Keith
Great customer service in buying a Mini from the Vertu BMW/Mini dealership in Exeter
I bought a used 2023 5-door Mini Cooper from the Vertu BMW/Mini dealership in Exeter and was very impressed with their standard of customer service and found the whole process of part exchanging my car and purchasing the Mini an enjoyable experience. They were quick to contact me from my initial enquiry and in arranging a test drive and inspection of the car, and any queries/questions I had when purchasing and collecting the car were quickly answered. I wouldn't hesitate from purchasing another car from this dealership and would recommended it to others.
February 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for sharing your experience. I’m delighted to hear that the team made the part‑exchange and purchase process so smooth and enjoyable. It’s great to know you felt well supported from your first enquiry through to collection, and we truly appreciate your recommendation. We hope you enjoy every mile in your Mini.
Many thanks,
Chloe
Hyundai of Exeter are an excellent…
Hyundai of Exeter are an excellent company. I bought a car last Saturday, for various reasons it was not suitable for me. I emailed Emma on Monday and with their help, I exchanged it for another car which I collected 5 days later. I now own a lovely car, that is perfect for me. As a female, in the past I have not had the greatest of experiences with attitude in garages. Dan and Emma and all the other staff members in Hyundai are welcoming, courteous and knowledgeable. Highly recommended
February 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon. Thank you so much for taking the time to leave a review. I’ve noticed that your feedback for Hyundai Exeter has been posted on the BMW Exeter page. When you get a moment, please could you move it over to the Hyundai Exeter page instead? It’ll make sure the right team receive the recognition they truly deserve. Thank you again — it’s really appreciated! Kind regards, Dean
Great customer service
Cameron was really helpful! Great customer service
February 14, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Isla,
Thank you for your review. I’m really pleased to hear that Cameron was so helpful and delivered great customer service during your visit — that’s exactly what we aim for.
Kind regards,
Dean
Nice experience
The whole process of purchasing my Mini was a pleasure from the first contact with the sales person, Charlotte, to the hand over. Friendly and professional service.
February 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi James,
Thank you for leaving this review. We are so pleased to hear that purchasing your MINI was such a pleasure from start to finish. It is great to know that Charlotte looked after you so well and that you received friendly and professional service throughout.
Your feedback is very much appreciated.
Kind regards,
Danielle
Friendly efficient salesman
Friendly efficient salesman. Knew his job. Disappointed that all documents were by email. I like hard copies however the salesman printed them for us. Documents were a little confusing. I am in a wheelchair and there was no dropped curb near the main entrance door.
February 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you for your feedback. We're really pleased to hear that you found your salesman friendly, efficient, and clearly knowledgeable — it’s great to know you felt well supported throughout the process. We’re also glad he was able to print your documents when you mentioned your preference for hard copies.
We’re sorry to hear that the emailed documents felt a little confusing, and we appreciate you highlighting this — clear paperwork is an important part of the experience, and your comments will be passed on to help improve this.
Thank you as well for raising the issue regarding wheelchair access at the main entrance. The lack of a dropped kerb is a valuable and important point, and feedback like yours helps ensure we continue working towards a more accessible and inclusive environment for all customers.
Your review is truly appreciated.
Kind regards
Dawn
Adam Hallums talked to us pensioners…
Adam Hallums talked to us pensioners very sympathetically and with understanding. He was patient and answered our questions with clarity. He guided us through the process and with no pushiness. An excellent member of your staff. The other members we encountered, Leah and Emma, were also excellent to deal with.
February 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi William
Thank you for your wonderful feedback. We're delighted to hear that Adam Hallums supported you with such patience, understanding, and clarity throughout the process. It’s lovely to know you felt listened to and never pressured — Adam is indeed an excellent member of our team.
We also really appreciate your kind words about Leah and Emma. We're pleased to hear they were just as helpful and pleasant to deal with during your visit.
Your comments mean a great deal to us.
Kind regards
Dawn
Jacob made the whole buying experience…
Jacob made the whole buying experience straight forward, from original enquiry to purchase & then handover. Would definitely recommend.
February 10, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Stuart
Thank you for your great feedback. We're delighted to hear that Jacob made the whole buying experience straightforward from your initial enquiry right through to purchase and handover. We really appreciate your recommendation.
Kind regards
Dawn
UNRELIABLE NONE AFTER SALES SERVICE STANDARD
1: it has taken 6 weeks to get an appointment this was for an alarm of check camera. We took up offer of service and MOT 2: They have not fixed it another visit requires. This means another six week wait as they need the car for two days! It is the earliest than can provide a courtesy car. So they took our money first. They said they could do all in one day!! REALLY THEY COULD HAVE DONE THE CAMERA WARRANTY FIRST NOT LEAVE TO LATE AFTERNOON.
3: since taking over county garage they lost electo technician who can test electronic faults. This has been the case for 4 months minimum. This related to Barnstaple Renault. So our trip is a 90mile return trip to Exeter.
5: I have had had 4 renaults over the years NEVER AGAIN
January 21, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Dear Mr McConnachie Thank you very much for taking the time to review your visit to us at Vertu Motors Exeter. We are very sorry to hear about your experience. This most certainly is not the level of service we expect to deliver. Please accept my apologies for this. If you should wish to discuss further please do not hesitate to call on 01392 822 555. Regards Kirk Broome General Manager
Fantastic service from Vertu@exeter
Fantastic service from Vertu@exeter, especially Sean in the used cars department could not have been more helpful in my purchase
Thank you
February 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon, Thank you for your brilliant 5‑star review, Adrian. We’re delighted to hear you received fantastic service and that Sean was so helpful throughout your purchase. Your feedback means a lot to the team here at BMW Exeter.
Kind regards,
Kerry
From start to Finnish Harry O Keefe at…
From start to Finnish Harry O Keefe at VERTU Honda Exeter was excellent. He made the whole service quick, easy and very friendly.
Many thanks
February 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon, Hamish,
Thank you for taking the time to share your feedback. I’m really pleased to hear that Harry O’Keefe provided excellent service from start to finish. It’s great to know the whole process felt quick, easy, and friendly — exactly the experience we aim to deliver.
Many thanks again for your review.
Kind regards,
Dean
I bought my BMW from BMW Used Cars
I bought my BMW from BMW Used Cars, Marsh Barton, Exeter. The service was truly excellent on every level! Jack Hodge totally read my needs and I wound up with a car that is perfect for me. He went over and above to deliver a stellar customer experience & crafted an overall excellent package as part of the deal. He is highly professional, personable and certainly went the extra mile - or miles, to ensure that every aspect of buying a car was properly addressed, and that the final deal was tailor-made. Superb! Similarly, Matthew Levick could not have been more helpful or accommodating throughout. He gave me a brilliant tutorial on all the features of my newly acquired car. They both made the hand over of the car a stand-out experience! I am highly confident that the after-sales service is going to be first rate too. Huge thanks!
February 4, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning, Rosie,
Thank you for taking the time to leave such a detailed and wonderful review. I’m delighted to hear that Jack provided you with an excellent experience and took the time to fully understand your needs, ensuring you drove away in a BMW that’s absolutely right for you. It’s fantastic to know he went above and beyond to deliver a tailored deal and a truly standout customer journey.
I’m also pleased to hear that Matthew made the handover special and supported you with a clear and helpful walkthrough of all your new car’s features. It’s great to know both Jack and Matthew made the experience memorable from start to finish.
Your confidence in our after‑sales service means a lot, and we’ll continue to be here for anything you need going forward.
Thank you again for your kind words — enjoy every moment in your new BMW!
Kind regards,
Dean
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