Excellent experience buying my Volvo EX30 from Vertu, Exeter. I met Fran on the day I dropped in for a chat and she followed me all the way through to test drive, advice and purchase. Very pleased wit... See more
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Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional se... See more
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The staff at Exeter couldn't have been more helpful.As a result the whole process of purchasing my new mini ran smoothly from start to finish. They explained the complexities of the systems of the car... See more
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Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... See more
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Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
350 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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We were given accurate information to Purchase our new vehicle
We were given accurate information to any questions we had and didn't feel pressured to enter into any kind of deal. Ultimately we part exchanged and paid cash for the balance.
After purchasing our vehicle, I dont think the staff could have been more helpful. Not just on the handover but after that as well. They looked after us right through the whole process and I am happy to relay this to anyone who reads this.
June 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Very efficient service from start to…
Very efficient service from start to finish. The staff were extremely polite & thoughtful.
I have great trust & confidence in my Mini & in the company.
June 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for sharing such a lovely review. We’re delighted to hear that you experienced efficient, thoughtful service from start to finish. It’s wonderful to know you feel such trust and confidence in both your MINI and our team — that means a great deal to us.
Many thanks,
Chloe
The sales team were amazing
The sales team were amazing. Very attentive and helpful ensuring a great experience
June 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Chris,
Thank you for your fantastic 5-star review!
We’re delighted to hear the team at Vertu BMW Exeter were so attentive and helpful in ensuring a great experience.
We really appreciate your feedback and hope to see you again soon.
Kind regards,
Kerry
Reply from Vertu Motors - BMW Exeter
Good afternoon,
Thank you for your review. It’s great to hear that Ryan provided such honest and helpful support — your feedback is really appreciated.
Kind regards,
Dean
Peter made buying a new car fun
Peter made buying a new car fun! And answered all my questions patiently! Great service.
June 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Jeanette,
Thank you for your review. It’s great to hear that Peter made the experience enjoyable and took the time to answer all your questions so patiently. Providing that kind of friendly and supportive service really makes a difference.
Kind regards,
Dean
Excellent service
Fron the beginning Karen was extremely helpful and explained everything in detail. Before driving off in my new car she was very helpful and explained all the car features. Got a great discount and will definitely recommend. Thank you
June 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Conal,
Thank you for your review. It’s great to hear that Karen was so helpful from the beginning, taking the time to explain everything clearly and go through the features before you drove away. We’re also pleased you were able to secure a great deal and that the whole experience was such a positive one.
We really appreciate your recommendation.
Kind regards,
Dean
Great Service from our local Mini dealer.
Third Mini for us and the second time dealing with Charlotte @ Vertu MINI Exeter. Completely un-pressurised, professional, fully attentive and above all really helpful. Charlotte was very patient explaining all the tech stuff on our new car and the whole experience was super, sprinkled with infectious enthsiasm. Met manager Neil also, which was a nice touch, and appreciated.
June 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Peter,
Thank you for your fantastic feedback and for your continued loyalty. I’m delighted to hear Charlotte provided such a relaxed, professional and attentive experience once again, and that she took the time to clearly explain all the new technology. It’s great to know her enthusiasm made the whole process even more enjoyable.
I’m also pleased you had the opportunity to meet Neil, adding to the overall experience.
Enjoy your new MINI.
Kind regards,
Dean
The Car is amazing coupled with great service
slick, efficient service, great communication and most important the car is amazing
June 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Rob,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you experienced slick and efficient service, along with great communication from the team at Vertu BMW Exeter.
It’s brilliant to know that you’re so pleased with your car as well — that’s what it’s all about! Your kind feedback means a great deal to the team.
If there’s anything you need in the future, we’re always here to help. Enjoy your amazing new car!
Kind regards,
Liza.
Fantastic assistance from Ben
Fantastic assistance from Ben, everything explained well.
June 4, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Karen,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great support at Vertu BMW Exeter.
It’s wonderful to know that Ben provided fantastic assistance and explained everything clearly — helping you feel informed and confident throughout the process. He’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Very pleased with the work carried out…
Very pleased with the work carried out on my BMW at the body shop in Exeter. They were quick and efficient and very helpful throughout the process. Dominic Brown was particularly helpful and kept me updated whilst the car was in the garage.
June 3, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your wonderful feedback!
We’re delighted to hear that you were so pleased with the work carried out on your BMW at our Exeter body shop. It’s great to know the team delivered a quick, efficient, and helpful service throughout.
Dominic will be especially pleased to hear your kind comments—keeping you informed and supported during the process is something we pride ourselves on.
Thank you again for your review, and we hope to be of service to you again in the future!
Kind regards,
Keith
Friendly and professional staff
Friendly and professional staff guiding you through the ordering and delivery processes with expert explanation of new car functions.
May 30, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your wonderful feedback!
We’re delighted to hear that you found our team friendly and professional, and that you felt well guided through both the ordering and delivery process. It’s great to know the explanations of your new car’s features were clear and helpful—making sure you feel confident and excited about your new vehicle is very important to us.
We hope you enjoy every moment in your new car and look forward to seeing you again in the future!
Kind regards,
Keith
Professional service
Professional service, helpful, friendly and always on hand from start to finish. Staff are exceptional especially Richard Perrett. Highly recommend.
May 30, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Alli,
Thank you for your great feedback. It’s fantastic to hear you found the service professional, friendly and supportive throughout. We’re especially pleased Richard made such a positive impression.
Kind regards,
Dean
Great service from Ben Pascall
Great service from Ben Pascall, when buying my BMW.
Nothing was too much trouble, helping to set up my satnav & pairing my mobile phone.
June 2, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your great feedback. We’re delighted to hear that Ben Pascall provided such excellent service during your BMW purchase.
It’s wonderful to know that nothing was too much trouble and that he took the time to help you get everything set up, including your satnav and mobile phone—those extra touches really make a difference.
We’ll be sure to pass on your kind words to Ben—he’ll be very pleased to hear them.
Kind regards,
Keith
Really helpful team
Really helpful team, no hard sales, time for the customer, can highly recommend Exeter branch
May 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
It was great from start till the end.
It was great from start till the end.
BMW Exeter — New Car Purchase
BMW Exeter offers a smooth, professional buying experience with knowledgeable staff, transparent pricing, and a thorough handover. Financing options are flexible, and delivery is efficient with clear guidance on features and iDrive. Overall, strong aftercare and good value for a premium, new-car purchase.
Thank you to Caitlyn and team.
May 30, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your fantastic review. We’re delighted to hear that you had a smooth and professional buying experience with us at BMW Exeter.
It’s great to know that the team’s knowledge, transparent approach, and thorough handover made a positive impression, and that the finance options and delivery process met your expectations. Ensuring our customers feel confident and well-supported throughout, including with features like iDrive, is something we really take pride in.
I’ll be sure to pass your kind thanks on to Caitlyn and the team – they’ll be thrilled to hear your feedback.
We truly appreciate your recommendation and hope you enjoy every moment in your new car.
Kind regards,
Keith
Good customer service
Good customer service, regular and responsive updates on progress of delivery of the car, thorough handover and explanation of car.
May 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Phil,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such good customer service at Vertu BMW Exeter.
It’s great to know that you were kept well informed with regular and responsive updates throughout the delivery process, and that the handover and explanation of your new car were thorough and helpful. Providing clear communication and a smooth experience is exactly what we aim for.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Good deal and excellent customer…
Good deal and excellent customer service. Recommend.
May 15, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found both a good deal and received excellent customer service at Vertu BMW Exeter.
Your recommendation truly means a lot to the team, and we really appreciate you sharing your experience.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
The car is great and all the staff were…
The car is great and all the staff were so helpful and friendly. Overall definitely warrants 5 star review!
May 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Ron,
Thank you for your great feedback. It’s brilliant to hear you’re so pleased with your car and that the team made such a positive impression with their helpful and friendly approach.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
From the reception desk to the decision on our new vehicle.
From the reception desk all the way through to completing the decision making process our experience was excellent,and I would add that this has renewed our faith in the dealership following previous dissapointment in the past well done Vertu for achieving your objectives of customer satisfaction,the handover of our car was particularly special given that the sales rep came in specifically from his holiday to personally complete the handover.
May 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning John,
Thank you for sharing your experience. It’s fantastic to hear how well you were looked after from the moment you arrived through to making your decision, especially after a previous disappointment. We’re really pleased we could help rebuild your confidence and deliver a much more positive experience this time.
It’s also great to know the handover felt special and memorable, with that extra effort making a real difference.
We really appreciate your kind words and hope you enjoy your new car.
Kind regards,
Dean
A first rate experience.
From first contact the staff could not have been more helpful. All questions were answered promptly and I felt they really wanted me as a customer.
I was kept informed regularly from first order of my car through to delivery and I cannot fault them.
May 27, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon, thank you for taking the time to leave us this great review. We appreciate your kind words and hope to see you again at BMW Exeter in the future! Kind regards, Kerry
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