Very pleased with the work carried out on my BMW at the body shop in Exeter. They were quick and efficient and very helpful throughout the process. Dominic Brown was particularly helpful and kept me u... See more
Company replied
Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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See what reviewers are saying
It was great from start till the end. BMW Exeter — New Car Purchase BMW Exeter offers a smooth, professional buying experience with knowledgeable staff, transparent pricing, and a thorough handov... See more
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Great service from Ben Pascall, when buying my BMW. Nothing was too much trouble, helping to set up my satnav & pairing my mobile phone.
Company replied
Friendly efficient salesman. Knew his job. Disappointed that all documents were by email. I like hard copies however the salesman printed them for us. Documents were a little confusing. I am in a whe... See more
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Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful sales staff
Very helpful sales staff, positive and knowledgeable. Very reliable in sorting out details and responded promptly to enquiries.
April 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you for the great review. It’s lovely to hear the sales team were so helpful, positive, and knowledgeable throughout.
Really pleased to know they handled the details reliably and responded quickly to your enquiries — that’s exactly the experience we aim to deliver.
Kind regards,
Kerry
Excellent customer service from start…
Excellent customer service from start to finish. I saw the car online and registered my interest. I was contacted by phone promptly, i then got a video of the vehicle sent to me. Throughout the purchase of the car I was kept informed the process. This was a great team performance, thank you to Fran,James, Caitlin and Taylor for making this a seamless process.
April 11, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Excellent customer service from start to finish. I saw the car online and registered my interest. I was contacted by phone promptly, i then got a video of the vehicle sent to me. Throughout the purchase of the car I was kept informed the process. This was a great team performance, thank you to Fran,James, Caitlin and Taylor for making this a seamless process.
Kind regards,
Keith
Buying Nearly New at Vertu BMW Exeter
Excellent experience buying a nearly new car at Vertu BMW Exeter. Gavin was extremely helpful throughout the whole experience - from the initial test drive to the final handover. He also continued to help us after the handover by answering all our questions efficiently and promptly. Thank you again.
April 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Timothy,
Thank you for taking the time to share your experience with us. It’s great to hear that Gavin supported you so well throughout the entire journey, from the test drive right through to handover, and that his help continued afterwards by answering your questions promptly. We’re really pleased everything went so smoothly and that you’ve enjoyed buying your nearly new car with us.
Kind regards,
Dean
Our experience was great
Our experience was great. From the moment we entered the showroom we were greeted by very friendly and helpful staff. The showroom itself was of a very high standard, modern and airy. We were greeted by Steve Duggan who showed us a few different cars and was able to give us some advice. We took a Peugeot 2008 for a drive but decided later that it was a 3008 that we wanted. Steve was able to phone around and managed to locate one which was perfect for us. He offered us refreshments and made us feel right at home on both of our visits. When the car was ready to pick up, Steve showed us how all the relevant electrics and gadgets worked before driving the car home. He is an excellent and knowledgeable car salesman. We noticed that there was a slight problem with some of the paintwork the next day but it soon became evident that it was to do with the cleaning process and easily solvable. We were invited to bring the car in on a Monday when this could be remedied. Overall 5 star experience.
April 7, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Teresa,
Thank you for the wonderful 5‑star review. It’s great to hear you were warmly welcomed from the moment you arrived, and that the showroom and team made such a positive impression.
Steve will be delighted with your feedback — from showing you different options, sourcing the perfect 3008, making you feel at home on each visit, and taking the time to go through all the features on collection, it’s clear he really looked after you.
I’m glad the small paintwork issue was quickly resolved too.
Overall, a fantastic experience — thank you for sharing it.
Kind regards,
Kerry
Hyundai Exeter, cannot recommend high enough
Andy Hallums made my Hyundai part exchange quick, simple and easy. Very efficient and friendly service. Andy made sure my new car was in excellent condition, took me through the controls, set up the Hyundai app for me, I cannot recommend Hyundai Exeter or Andy high enough. It felt a very personal experience.
March 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Phil. Thankyou for your taking the time to leave a review regarding our Hyundai Exeter dealership. You have left this against BMW Exeter. We would kindly request that you leave it for the Hyundai dealership so that Andy in their sales team can receive the recognition and praise. Kind regards, Dean
My sales rep Eliot went above and…
My sales rep Eliot went above and beyond in helping the deal but I did find the turmoil of the paperwork jungle less than amusing
March 24, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for sharing your feedback. We're delighted to hear that Eliot went above and beyond to support you throughout the deal — his dedication to customer care really does shine through.
We’re sorry to hear that the paperwork side of things felt overwhelming. We know it can sometimes be a bit of a jungle, and we appreciate your patience while working through it. Your comments will certainly help us continue improving the experience for our customers.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith
Reply from Vertu Motors - BMW Exeter
Great customer service Thank you for your review. We're pleased to hear you received great customer service, and we appreciate you taking the time to share your experience with us.
Kind regards,
Matthew
Excellent Sales Service From Exeter Vertu
The Sales person at Exeter, from our first visit in Jan 26, was very helpful, knowledgeable, professional and friendly. We were not necessarily going to purchase a Landrover and had other makes in mind.
Kai instantly understood our requirements and directed us to models which were compatible and took us for 2 test drives. His knowledge of the vehicles and understanding of our requirements were the deciding factor in going on to purchasing not 1 but 2 Land rovers!
In Kai's absence we were very well looked after by other members of the Sales team in Exeter who were all very helpful and professional.
Exeter is not our closest Landrover dealer, but we had the best possible advice and help from them and I would recommend anyone considering a Landrover to make the visit to Exeter. The extra miles were worth the excellent service we have received.
January 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for taking the time to share such positive feedback. I’m delighted to hear that your experience with the team in Exeter was so supportive from your very first visit. It’s wonderful to know that Kai’s knowledge, professionalism, and understanding of your requirements played such a key role in helping you choose not just one, but two Land Rovers.
It’s also great to hear that other members of the team looked after you so well in Kai’s absence. Your comments about travelling the extra distance for the level of service you received mean a great deal, and we truly appreciate your recommendation.
Kind regards,
Matthew
Very helpful from start to finish…
Very helpful from start to finish especially Lucy she made it very easy
March 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your lovely feedback. I’m so pleased to hear everything was helpful from start to finish, and it’s wonderful to know that Lucy made the whole process so easy for you. We really appreciate your kind words.
Many thanks,
Chloe
Helen and Ryan were so helpful and…
Helen and Ryan were so helpful and handled everything with professionalism and humour
March 19, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Suzanne,
Thank you for sharing your feedback. I’m really pleased to hear Helen and Ryan made the experience both professional and enjoyable. It’s great when a team can balance expertise with a bit of humour — it makes the whole process feel that much more comfortable.
I’m glad they looked after everything so well for you.
Kind regards,
Dean
Ben Fantastic
Ben our sales advisor was great from start to finish any questions i had he made sure they were answered always
making sure i was happy and understood
what was happening so yes very happy with Ben,the only disappointing thing was the cleaning of the car we noticed a few things that were not quite up to standard
March 19, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Mr Landen,
Thank you for taking the time to leave us a 5‑star review. We’re delighted to hear that you had such a positive experience with Ben at Vertu BMW Exeter.
It’s wonderful to know that he supported you so well throughout the process — answering all your questions, keeping you informed, and ensuring you were comfortable and happy at every stage. We’ll be sure to pass on your kind words to him.
We’re sorry to hear, however, that the cleaning of your car did not meet the high standards we aim to deliver. Your feedback is really important, and we appreciate you highlighting this so we can address it with the team and improve moving forward.
If there’s anything more we can do to support you or put this right, please don’t hesitate to get in touch. We hope you enjoy your new BMW, and thank you again for your honest feedback.
Kind regards,
Liza.
I’m trusted ,confident and comfortable
I’m trusted ,confident and comfortable
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Mark,
Thank you for taking the time to leave us a 5‑star review. We're really pleased to hear that you felt trusted, confident, and comfortable during your experience at Vertu BMW Exeter.
Your feedback means a lot to the team, and we’re delighted that your visit left such a positive impression. If there’s anything you ever need, we’re always here to help.
Kind regards,
Liza.
Professional and engaging staff
Professional and engaging staff , made the whole process easy and efficient
March 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you, Lisa, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that the team at BMW Exeter provided professional and engaging service, making the entire process easy and efficient for you. Your feedback is greatly appreciated and will certainly be shared with the team.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
SMOOTH TRANSACTION
SMOOTH TRANSACTION, BEN WAS VERY CLEAR AND EFFICIENT AT ALL TIMES.
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon,
Thank you for your review — I’m really pleased to hear everything went smoothly for you. It’s great to know Ben was clear, efficient, and supportive throughout the process, helping make the whole experience straightforward.
I appreciate you taking the time to share your feedback.
Kind regards,
Dean
Excellent service
From start to finish the service was excellent. I felt listened to and valued as a customer. There was no hard sell, just practical advice and support from Charlotte. Lots of communication again from Charlotte who also made collecting my beautiful new Mini an exciting day - complete with practical support for getting to know the car before we drove off!
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Gail,
Thank you so much for taking the time to share such a wonderful review. I’m delighted to hear your experience was excellent from start to finish, and that you felt listened to and valued throughout the process.
It’s fantastic to know Charlotte made everything smooth, supportive, and exciting — from offering practical advice with no pressure, to keeping you well‑updated, and finally making collection day special. It sounds like she went above and beyond to make sure you were completely comfortable with your beautiful new MINI before you set off, which is exactly the experience we aim to deliver.
Thank you again for your kind feedback — it really means a lot.
Kind regards,
Dean
My new car from Vertu Landrover Exeter.
The process of buying my new car from Vertu Landrover Exeter was seamless. The team are great and they make the whole experience worthwhile. Helen, Pete and Stuart are all very knowledgeable and that adds to doing business with them. Highly recommended.
March 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you, Terry, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that your experience purchasing your new car from Vertu Land Rover Exeter was seamless from start to finish. It’s wonderful to know that Helen, Pete, and Stuart all contributed to making the process smooth, enjoyable, and worthwhile. Their knowledge and expertise clearly made a positive impression, and your high recommendation means a great deal to the whole team.
If there’s anything more we can help you with as you enjoy your new car, please don’t hesitate to get in touch.
Kind regards,
Liza
Just wanted to Vertu in Exeter for a…
Just wanted to thank Vertu BMW in Exeter for our lovely new 1 series bmw I would like to say a special thanks to Richard Perrett who goes above and beyond to look after the customer and makes each one feel special, many thanks also to the team Jenny and Stuart Edgecombe
March 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Jennifer,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you’re enjoying your new BMW 1 Series, and it’s fantastic to know that your experience at BMW Exeter was such a positive one.
A special thank you for your kind words about Richard — he takes great pride in looking after his customers, and it’s lovely to hear that he made you both feel valued throughout the process. We’ll make sure your feedback is shared with him and the rest of the team.
Thank you again, Jenny and Stuart, for choosing us. We hope you enjoy every moment in your new BMW.
Kind regards,
Liza.
Scott was so helpful all the way…
Scott was so helpful all the way through the process. 10/10 would recommend Scott Hillier from Vertu Renault Exeter
March 14, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Amber
Thank you for your fantastic feedback. We're delighted to hear that Scott was so helpful throughout the entire process. Your 10/10 recommendation for Scott Hillier at Vertu Renault Exeter means a great deal to us.
Kind regards
Dawn
My new Mini Countryman
My journey started back in 2025, when I visited BMW Mini in Exeter. After a successful Mini Countryman test drive with Charlotte Barlow, I placed my order. The support during the process was first class. Charlotte was always speedy with her replies to my many emails. Along came the day to collect my new car and the appointment was orchestrated down to the last detail when I was made to feel very special and I have never had an unveiling before- I even drove it straight out of the showroom!
March 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for sharing such a lovely review. It’s wonderful to hear that your experience from test drive to collection was so smooth and enjoyable. Charlotte will be delighted to know her support, quick communication and attention to detail made the process feel special — including the unveiling and driving your new Mini straight out of the showroom. We’re thrilled you had such a memorable handover.
Many thanks,
Chloe
Very nice experience
Very nice experience buying the Velar i have just purchased . Kai and the team were more than helpful without being pushy. Can't fault the service I received.
March 7, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your great feedback. We’re delighted to hear you had such a positive experience purchasing your Velar, and it’s wonderful to know Kai and the team were so helpful without ever being pushy. We really appreciate your kind comments and are glad the service couldn’t be faulted.
Kind regards, Keith
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