From first contact the staff could not have been more helpful. All questions were answered promptly and I felt they really wanted me as a customer. I was kept informed regularly from first order of... See more
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Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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See what reviewers are saying
Friendly efficient salesman. Knew his job. Disappointed that all documents were by email. I like hard copies however the salesman printed them for us. Documents were a little confusing. I am in a whe... See more
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We have been customers of Matford Landrover for 30 + years,and have bought every model new.Now owned by Vertu Motors,the excellent service seems to continue. We had a really good experience,buying a... See more
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To say that Nathan and his manager went above and beyond is an understatement. The company name might have changed, but the staff remain kind, helpful, highly professional and knowledgeable. Thanky... See more
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Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
293 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth dealing throughout the purchase…
Smooth dealing throughout the purchase and a very quick & informative handover
April 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Alison
Thank you for your lovely feedback. We're really pleased to hear that everything was smooth throughout the purchase and that the handover was quick and informative. Your comments are truly appreciated.
Kind regards
Dawn
First class service
What a pleasant experience dealing with John Ashman for the purchase of our new car. He was helpful the moment we stepped into the showroom and all the way through to the date we completed the purchase of our Range Rover Sport. It was refreshing dealing with John and the team at Land Rover Exeter, excellent customer service.
April 1, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Claire
Thank you for your lovely feedback. We're delighted to hear that purchasing your new Range Rover Sport was such a pleasant experience. It’s wonderful to know that John Ashman looked after you so well from the moment you stepped into the showroom right through to completion.
We’re really pleased that you found John and the team at Land Rover Exeter so refreshing to deal with and that the customer service met such a high standard. Your kind words are truly appreciated.
Kind regards
Dawn
Just brought my first Mini from Vertu…
Just brought my first Mini from Vertu Exeter.
A happy experience from start to finish, nothing too much trouble. We were fortunate having the same salesperson dealing with us, Matthew Levick. Professional, knowledgeable and friendly, everything went smoothly. Thank you, Angela.
April 28, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Angela,
Thank you for your review. Congratulations on your first MINI — it’s great to hear everything went smoothly from start to finish. Matthew will be delighted to know his professional, knowledgeable, and friendly approach made your experience such a positive one.
Kind regards,
Dean
It’s not just about the car
I’m a real fan of the mini, it’s been my car of choice for probably 25 years but with any big purchase it’s also about the service and support you get from your supplier and that’s where Vertu Mini in Exeter and Charlotte in particular stood out.
Charlotte’s friendly manner, open, honest about my options to change my current EV model for the new extended range EV mini was refreshing. She was interested in what I wanted NOT what she had to “sell”.
I’ve just picked up a fabulous JCW EV mini and it looks and drives beautifully. On collecting it Charlotte was as excited as I was😂.
Practical on handover information and approachable on any questions I’ve had.
Overall a very good experience.
April 28, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Liz,
Thank you for such a thoughtful review. It’s great to hear that after so many years of choosing MINI, this experience really stood out for the service and support you received. Charlotte’s open, honest approach and focus on what you wanted clearly made a big difference, and it’s lovely to hear how excited you both were at handover.
We’re delighted you’re enjoying your JCW EV MINI and that everything from the handover to ongoing questions has been straightforward and reassuring.
Kind regards,
Dean
Matthew at Vertu BMW Exeter was…
Matthew at Vertu BMW Exeter was excellent
April 28, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Rob,
Thank you for your review. It’s great to hear that Matthew provided an excellent experience — he’ll be really pleased with your feedback.
Kind regards,
Dean
We have bought Honda for twenty years
Review of Vertu, Hendy Honda, Exeter:
We have bought Honda for twenty years. We have found the staff employed at showrooms to be very knowledgeable and helpful. Celly, the salesperson,was excellent
April 27, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Stephen,
Thank you for sharing your feedback. It’s great to hear that you’ve chosen Honda for so many years and have consistently found our showroom teams knowledgeable and helpful. You have left your review against BMW Exeter, rather than Honda Exeter, we would kindly ask that you leave your review for the Honda site so their team can receive the recognition.
Kind regards,
Dean
Customer service experience excellent
Customer service experience excellent,
All staff very helpful
April 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Brian
Thank you for your lovely feedback. We're delighted to hear that your customer service experience was excellent and that all our staff were so helpful throughout. Your comments are truly appreciated.
Kind regards
Dawn
Staff at Renault Virtu Exeter…
Staff at Renault Virtu Exeter especially Jacob Jarvis Cooke was brilliant, very attentive and reassuring, but he was badly let down by Renault.
April 25, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your feedback, Kelvin. We’re pleased to hear that Jacob Jarvis Cooke provided such attentive and reassuring service during your visit to Vertu Renault Exeter. We’re sorry to learn that the wider experience was impacted by issues outside of the dealership’s control, and we understand how frustrating that can be. Your comments are appreciated and will be shared with the team, and we thank you for taking the time to leave your review.
Kind regards,
Matthew
Top sales team handled the purchase of…
Top sales team handled the purchase of my new X3 very well. After initially changing our minds about the vehicle we wanted they took care to ensure the car and spec was just right for us.
Communication around the delivery dates was good and the handover of the car and its complexities well managed too.
April 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your kind feedback. We’re delighted to hear that the sales team supported you so well throughout the purchase of your new X3, especially when refining the vehicle and specification to suit your needs. It’s great to know that communication around delivery was clear and that the handover was handled smoothly and professionally. Your comments are very much appreciated.
Kind regards,
Matthew
Shannon was very professional
Shannon was very professional, friendly and made the transaction of my car very easy. I would recommend anyone to buy from Honda Vertu Exeter and deal with Shannon.
April 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Shannon provided such a professional and friendly experience and helped make the transaction of your car so easy. Ensuring the process is smooth, clear, and enjoyable for our customers is really important to us, so it’s great to know Shannon delivered on this.
Your recommendation of Honda Vertu Exeter and personal mention of Shannon are very much appreciated and will be passed on to her and the wider team. She’ll be delighted to know her efforts made such a positive impression.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Very helpful sales staff
Very helpful sales staff, positive and knowledgeable. Very reliable in sorting out details and responded promptly to enquiries.
April 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you for the great review. It’s lovely to hear the sales team were so helpful, positive, and knowledgeable throughout.
Really pleased to know they handled the details reliably and responded quickly to your enquiries — that’s exactly the experience we aim to deliver.
Kind regards,
Kerry
Excellent customer service from start…
Excellent customer service from start to finish. I saw the car online and registered my interest. I was contacted by phone promptly, i then got a video of the vehicle sent to me. Throughout the purchase of the car I was kept informed the process. This was a great team performance, thank you to Fran,James, Caitlin and Taylor for making this a seamless process.
April 11, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Excellent customer service from start to finish. I saw the car online and registered my interest. I was contacted by phone promptly, i then got a video of the vehicle sent to me. Throughout the purchase of the car I was kept informed the process. This was a great team performance, thank you to Fran,James, Caitlin and Taylor for making this a seamless process.
Kind regards,
Keith
Buying Nearly New at Vertu BMW Exeter
Excellent experience buying a nearly new car at Vertu BMW Exeter. Gavin was extremely helpful throughout the whole experience - from the initial test drive to the final handover. He also continued to help us after the handover by answering all our questions efficiently and promptly. Thank you again.
April 9, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Timothy,
Thank you for taking the time to share your experience with us. It’s great to hear that Gavin supported you so well throughout the entire journey, from the test drive right through to handover, and that his help continued afterwards by answering your questions promptly. We’re really pleased everything went so smoothly and that you’ve enjoyed buying your nearly new car with us.
Kind regards,
Dean
Our experience was great
Our experience was great. From the moment we entered the showroom we were greeted by very friendly and helpful staff. The showroom itself was of a very high standard, modern and airy. We were greeted by Steve Duggan who showed us a few different cars and was able to give us some advice. We took a Peugeot 2008 for a drive but decided later that it was a 3008 that we wanted. Steve was able to phone around and managed to locate one which was perfect for us. He offered us refreshments and made us feel right at home on both of our visits. When the car was ready to pick up, Steve showed us how all the relevant electrics and gadgets worked before driving the car home. He is an excellent and knowledgeable car salesman. We noticed that there was a slight problem with some of the paintwork the next day but it soon became evident that it was to do with the cleaning process and easily solvable. We were invited to bring the car in on a Monday when this could be remedied. Overall 5 star experience.
April 7, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Teresa,
Thank you for the wonderful 5‑star review. It’s great to hear you were warmly welcomed from the moment you arrived, and that the showroom and team made such a positive impression.
Steve will be delighted with your feedback — from showing you different options, sourcing the perfect 3008, making you feel at home on each visit, and taking the time to go through all the features on collection, it’s clear he really looked after you.
I’m glad the small paintwork issue was quickly resolved too.
Overall, a fantastic experience — thank you for sharing it.
Kind regards,
Kerry
Hyundai Exeter, cannot recommend high enough
Andy Hallums made my Hyundai part exchange quick, simple and easy. Very efficient and friendly service. Andy made sure my new car was in excellent condition, took me through the controls, set up the Hyundai app for me, I cannot recommend Hyundai Exeter or Andy high enough. It felt a very personal experience.
March 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Phil. Thankyou for your taking the time to leave a review regarding our Hyundai Exeter dealership. You have left this against BMW Exeter. We would kindly request that you leave it for the Hyundai dealership so that Andy in their sales team can receive the recognition and praise. Kind regards, Dean
My sales rep Eliot went above and…
My sales rep Eliot went above and beyond in helping the deal but I did find the turmoil of the paperwork jungle less than amusing
March 24, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for sharing your feedback. We're delighted to hear that Eliot went above and beyond to support you throughout the deal — his dedication to customer care really does shine through.
We’re sorry to hear that the paperwork side of things felt overwhelming. We know it can sometimes be a bit of a jungle, and we appreciate your patience while working through it. Your comments will certainly help us continue improving the experience for our customers.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith
Reply from Vertu Motors - BMW Exeter
Great customer service Thank you for your review. We're pleased to hear you received great customer service, and we appreciate you taking the time to share your experience with us.
Kind regards,
Matthew
Excellent Sales Service From Exeter Vertu
The Sales person at Exeter, from our first visit in Jan 26, was very helpful, knowledgeable, professional and friendly. We were not necessarily going to purchase a Landrover and had other makes in mind.
Kai instantly understood our requirements and directed us to models which were compatible and took us for 2 test drives. His knowledge of the vehicles and understanding of our requirements were the deciding factor in going on to purchasing not 1 but 2 Land rovers!
In Kai's absence we were very well looked after by other members of the Sales team in Exeter who were all very helpful and professional.
Exeter is not our closest Landrover dealer, but we had the best possible advice and help from them and I would recommend anyone considering a Landrover to make the visit to Exeter. The extra miles were worth the excellent service we have received.
January 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for taking the time to share such positive feedback. I’m delighted to hear that your experience with the team in Exeter was so supportive from your very first visit. It’s wonderful to know that Kai’s knowledge, professionalism, and understanding of your requirements played such a key role in helping you choose not just one, but two Land Rovers.
It’s also great to hear that other members of the team looked after you so well in Kai’s absence. Your comments about travelling the extra distance for the level of service you received mean a great deal, and we truly appreciate your recommendation.
Kind regards,
Matthew
Very helpful from start to finish…
Very helpful from start to finish especially Lucy she made it very easy
March 20, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your lovely feedback. I’m so pleased to hear everything was helpful from start to finish, and it’s wonderful to know that Lucy made the whole process so easy for you. We really appreciate your kind words.
Many thanks,
Chloe
Helen and Ryan were so helpful and…
Helen and Ryan were so helpful and handled everything with professionalism and humour
March 19, 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Suzanne,
Thank you for sharing your feedback. I’m really pleased to hear Helen and Ryan made the experience both professional and enjoyable. It’s great when a team can balance expertise with a bit of humour — it makes the whole process feel that much more comfortable.
I’m glad they looked after everything so well for you.
Kind regards,
Dean
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