Vertu Motors - BMW Teesside Reviews 

Brilliant, very professional from the first day of inquiry to the pick up of the new car. Everything explained and nothing missed. Thank you Mike Deo, excellent service.

Friendly and helpful sales person (Dean)
Very pleased with every aspect of the purchase.

Sam falkous was a great salesman from start to finish, I picked up my new X1 and he was great, would definitely recommend.

Unfortunately it’s not been a great experience. I initially made an enquiry on a BMW i4 with a BMW Ix PX, with PCP this lead to money back from my BMW IX totalling a sum over 20k. After talking to the sales person and requesting a personal video of the car due to distance and being able to show my wife he promised it within the hour so I went ahead and placed a holding deposit etc, it’s my understanding this individual has now left. It took over 3 days to get the video with constant calls which were not returned, eventually after several excuses from the sales person like the compound is locked or the cars in preparation the video arrived and was informed that the vehicle had no external body marks and was in great condition.
Due to distance the car was delivered to a more local branch via a contracted driver, the vehicle arrived with less than 10% battery, I was informed by the salesman that it was just a handover of keys due to BMW Teeside dealing with the transaction and that’s exactly what happened, literally just passed the keys.
I took the car to be washed and noticed over 10 stone chips on the bonnet which had been poorly repaired, not the exact words of the salesman via the video, M sport badges missing from the alloys and the leather seats were also very dirty to also include a leaking passenger side tyre valve, tried calling sales representative and also an email with no reply, when he did call back I informed him of the mentioned issues and I had also not received the promised PX payment of over £20,000, within minutes of him putting the phone down he emailed me saying I would receive an email soon asking for feedback of my experience and can I give him a 10 out of 10 as his manager views them, I was astonished by this as he was aware how dissatisfied I was.
To date I still haven’t received the promised payment.
I can’t stress enough how disappointed I am and to make things worse I have not had any contact with Teeside with any apology or token of goodwill compensation.

Great experience dean was so helpful and really listened to our requirements on our new car excellent service thank you

I had such a lovely experience at Vertu Motors BMW Teesside. Lewis was fantastic from start to finish - such a genuine and friendly guy who really put me at ease. He explained everything clearly and made the whole process feel stress-free. Connor was also brilliant and so helpful along the way.

I’m over the moon with my new car and couldn’t be happier! Would 100% recommend Vertu Motors BMW Teesside to anyone looking for great service and a great experience. Thank you! :)

Very knowledgeable polite helpful , Luke was great

5th or 6th car from Vertu BMW Teesside. Jess amazing again, great deal and nothing too much trouble. Never hard sell.

The friendly feel of the Showroom, relaxed, premium yet very professional. Jess Read was an excellent sale person and representative of Vertu and the BMW brand. Management and other team members that we met were all friendly too, would definitely recommend.

Michael was extremely helpful, great communication and a very informative handover 😁

the service here is shocking , i took my BMW X5 there for a mess air flow sensor, this was a Tuesday , we know it was a mass airflow sensor as my local guy plugged his diagnostics in and told me the fault, then they call couple days later and say it needs a manifold ?? i ask why you taking the manifold off no explanation, eventually i said it dint want it so they fitted a particulate sensor also that i dont think it needed ,
they relieved me of almost a £1000 for parts that cost a fraction of that , anyway 10 days after i get my car back and on the way home i realise that there is no power, they removed the manifold and didnt put new gaskets on so was sucking in air and loosing power , my local guy repaired it easily for not much cost ,,
what cowboys they are , i wouldn't advise anyone to go here , they are a waste of time disgusting service dont know what they are doing and rip off their customers ,

On 9th May at 3:57 PM, I contacted BMW Vertu Teesside and spoke to a member of the Sales team to arrange a test drive for the new BMW X3. The test drive was booked for Saturday, 17th May at 10:00 AM.

I made the effort to travel to the dealership at the agreed date and time, only to be told by a confused staff member that the vehicle was off-site. This was frustrating enough, but the situation worsened when I spoke to the Sales Manager (initials CJ), who acknowledged the issue and apologised by promising that the vehicle would be delivered to my home address to test drive at my leisure with a full tank of fuel as a gesture of goodwill. I left my contact details with the staffer.

It is now 2nd June, and I have received no follow-up, no vehicle, and no communication. To be let down once is disappointing — to be let down twice is completely unacceptable. This experience suggests that customer service and communication are not priorities for Vertu BMW.

I hope someone at BMW HQ sees this and takes action, because Vertu BMW Teesside clearly needs to improve its standards.

I’m just writing to say what a positive experience l had today at the Chesterfield Nissan dealership it started with being dealt with the lovely Shannon on reception,l was just leaving when I had a nasty fall and was dealt with with David Cooper Fawkes and a first aider, they were all very concerned about me and were insistent on me going to the hospital to be checked out but as this happens on a regular basis l told them l would be ok but they wouldn’t hear of it but because of their duty of care they wouldn’t let me drive home alone so David drove me home himself and had someone follow us home to take him back. So l have nothing but praise fore everyone concerned (I’m sure it was nothing to do with the box of chocolates l had left for the staff earlier) So because of this type of service and a good free valet you can be assured of my future loyalty. Very good service, M E Buccieri (Motabilty customer)

Issues resolved

one of the worst customer service i received from a “bmw” approved dealer. A car has been in the branch for 4 months and demand was low, as soon as I called regarding the price reduction all of a sudden there was 5 people calling at the same time which made the car get reserved. However it was removed from BMW page and added back on with an extra £3000 added on-top of the discounted value. Bear in mind the car was at a discounted price for 3 days.
Also they said they have called everyone who enquired about the car being listed for the wrong value but they didn’t call me until 6pm when Jess left the office ? Bear in mind I called them early early morning, it took them 8 hours to realise the price was wrong. Absolutely rude and unprofessional service

I was scammed by BMW when I bought the car. They promised to fix the paint stone chips and to renew a mot, but they didn't do it and even sold a car with a rear differential leak.

Just bought a car yesterday from BMW Teesside and cannot fault the service I received from Darren. From start to finish he was superb and made everything from paperwork to handover an absolute breeze. Darren the whole experience was a pleasure, thank you.

Appointment what appointment totally ignored. I had more interaction with another customer than any sales person
Bmw Vertu Teeside what terrible experience. I DONT HOLD MUCH FAITH IN A DEALERSHIP THAT DOESN'T CARE FOR ITS CUSTOMERS.

I bought a brand new BMW X5 50e in different franchise with a suboptimal handover. Went to BMW Vertu in Teeside to ask a few questions about how to use the vehicle and possible missing items in it etc. I asked one of the sales representatives (Jack I believe was his name) who went outside to my car and spend good 20 minutes with me to explain things in detail and checked the vehicle as well in poor whether. I was pleasantly surprised as I was expecting that I would be send away given that I 'd bought a vehicle elsewhere.

Just want to Thank him this way.

Bought a car from Vertu Teesside BMW, alloys are corroding within 6 months of purchase. When I contact the branch, reception can never put me through to someone, my callbacks and emails go ignored. Terrible service received - avoid!