Vertu Motors - BYD Hartlepool Reviews 

The staff at BYD Hartlepool were very friendly and helpful. Especially Ian, who dealt with my new purchase. Would definitely recomend this garage if you are looking for a new car.

We were thinking of replacing our old C Max, so visited Monday 29 Dec just to get an idea about the current market. Had no intentions of proceeding until early in the new year. While there they came up with an available Puma ST Line X at another branch which ticked all our boxes including extras. Arranged to get it transferred for a test drive. Came next day and agreed to purchase. All very quickly sorted and was able to drive it away next day leaving our old CMax behind in part purchase
Nathan and colleagues could not have been more friendly and helpful and so started the new Yearin happy frame of mind

Sales staff were all welcoming and friendly buying the car was a pleasant experience

No pressure sales meant a very relaxed and enjoyable experience.
Our lovely salesman, Leon, had in depth knowledge of the cars and their benefits. He went the extra mile!

From start to finish,Gina was excellent.Very knowledgable and professional, always cheery. I could tell from the start that Gina was happy in her role and would do anything to make the purchase as smooth as possible. Communication from start to finish was top notch!Although there was a small problem with the car, it was sorted, so thank you!

My experience was disappointing due to a consistent lack of attention to detail. For example, I was advised to pay luxury VED, which I did, upon collection of my vehicle, I read all documents and needed to point out that the VED was standard rate. I was advised my £410 over payment was “a simple mistake”. I did receive my refund.
Simple instructions were missed, e.g. I repeatedly requested the vehicles paper and digital full-service history. This was eventually provided, several weeks, and numerous email reminders later. Within my email replies, I was referred to as ‘mate.’ A term, I do not associate with professionalism.
I made several attempts to escalate my concerns with the Sales Manager; however, I was left feeling that my concerns as a customer were not a priority.
It felt as though accuracy was not a priority, which made the entire process more frustrating and time consuming than it needed to be.
I expected a more professional and thorough approach, but unfortunately the customer service and support fell short. I hope they take this feedback seriously and improve their customer service and support.

Excellent service from Leon who communicated efficiently and understood our needs. He also made the part exchange process exceptionally smooth when we came to the end of our PCP contract

From the start to the completion of my car purchase, the team were extremely helpful and professional.
Thank you to Leon and Glen for making the process easy.
I would definitely recommend calling into the dealership.

Very friendly and helpful, Sarah was constantly in contact making sure everything was in place ready to collect my new vehicle.

Leon & Sue were absolutely brilliant 👍

Leon at BYD provided 10/10 customer service ensuring we got the best deal when part exchanging and buying our new car. Cannot recommend enough.

From start to finish, very helpful and im really happy with my purchase.

Excellent service from Vertu motors BYD, everything was smooth and seamless, the staff can't do enough for you from sorting out all the paperwork, phoning you step by step to keep you informed on the progress of your car purchase to making coffees and teas. Friendly, efficient and professional! Would highly recommend them!! 10/10

This is a great company, used Vertu Hartlepool to buy a new BYD EV, all staff so helpful and nice, they really go out of their way to do things for you and accommodate you.
There were no pushy sales people at all, just kind helpful staff who made the buying process a breeze, walking into the showroom and saying the exact model and colour I wanted, they sourced a brand new one at one of their other locations so I didn't have to wait for the colour i wanted, and they had it transported and everything done and ready to go in a couple of days.
Gina who sorted everything including my constant questions daily, even came in on her day off to hand the car over so i could pick it up on my day off.
Will definitely be using Vertu for cars in future.

Just bought a 2023 Ford Focus from Vertu hartlepool. First purchase from Hartlepool but have bought all my vehicles from Vertu Group over many years.
I was assisted by Ethan Huntley who was very patient and could not do enough for me. He was patient, professional and honest. He even delivered my car to my home some 40-50 miles away from the dealership. Excellent staff, including Glenn, and I would recommend this dealership without question.

I went to look at getting a new car and didn't really know what I wanted to get. Josh was very helpful from the minute I stepped into the showroom. He was very friendly, professional and knowledgeable on the different cars, taking an interest into what I would be using the car for and if there was anything in particular that would be needed. Josh made the full experience relaxed and straight forward.

Friendly and professional staff who would go the extra mile to help

Very good experience

We have just purchased a car ie first car for our son, from Ford vertu motors hartlepool, the lady who helped us along the way was sue mcglade, very professional, understanding and very patient. Sue made the process so easy. Our son Joe is very happy with his new car, so thankyou ford, and a special thankyou to sue.