I seen a car at Vertu Motors BYD Hartlepool showed my interest, within minutes I got a video call off Ethan.The call was very thorough and he was very polite saying stage by stage what to do next if I... See more
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As a returning customer, we bought our nissan qashqai yesterday... All the BYD staff were very welcoming, polite and helpful. A special mention to Ian who looked after us along the way and helped mak... See more
Company replied
We were thinking of replacing our old C Max, so visited Monday 29 Dec just to get an idea about the current market. Had no intentions of proceeding until early in the new year. While there they came... See more
Company replied
Excellent service from Vertu motors BYD, everything was smooth and seamless, the staff can't do enough for you from sorting out all the paperwork, phoning you step by step to keep you informed on the... See more
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Company details
About Vertu Motors - BYD Hartlepool
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Brenda Road, TS25 1HT, Hartlepool, County Durham, United Kingdom
- 0330 108 8965
4.7
Excellent
37 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Hartlepool used team
Friendly team and Ian was really helpful when purchasing the car
April 18, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Dear Maria,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the team at Vertu Hartlepool friendly and that Ian was really helpful during your car purchase.
Your comments are very much appreciated and will be shared with Ian and the team. Thank you again for choosing BYD Hartlepool.
Kind regards,
Liza
I seen a car at Vertu Motors BYD…
I seen a car at Vertu Motors BYD Hartlepool showed my interest, within minutes I got a video call off Ethan.The call was very thorough and he was very polite saying stage by stage what to do next if I was interested in motor.I went to Hartlepool to have a test drive and loved the car and made deal there and then.No pressure very relaxed no issues.Would recommend to anyone wanting car great service.Thank you all so much 👍👍👍
March 21, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you for taking the time to share your experience. We’re delighted to hear that Ethan was able to assist you so quickly and provide such a thorough and polite walkthrough from the very first video call. It’s great to know you enjoyed your test drive and felt no pressure throughout the process, allowing you to make a relaxed and confident decision.
We truly appreciate your recommendation and are pleased that the team at Hartlepool delivered the level of service you deserve.
Thank you again, and enjoy your new car! 👍
Kind regards,
Matthew
Good experience had at vertu BYD Hartlepool
From start to finish I had a wonderful experience. Very welcoming, friendly, polite salesman. From seeing the car, test driving it and buying, Ethan Huntley went through everything, explaining everything clearly so I understood. All staff very polite and helpful.
March 11, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Good morning Linda,
Thank you for sharing such a lovely review. It’s great to hear you had a wonderful experience from start to finish, and that you felt so welcomed throughout your visit. I’m really pleased Ethan made everything clear and easy to understand — from viewing the car to the test drive and ultimately making your purchase. His friendly, polite approach clearly made a positive difference.
It’s also lovely to know the rest of the team were polite and helpful too.
Wishing you many happy miles in your new car.
Kind regards,
Dean
Highly recommended, found us the perfect car.
Working with a limited budget, Ethan (Hartlepool Vertu) found us the perfect Nissan Juke. Cannot fault the service we received, Ethan was helpful, professional and very personable, and we are delighted with our car.
March 10, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Hi Sue
Thank you for your wonderful feedback. We're delighted to hear that Ethan at Hartlepool Vertu was able to find the perfect Nissan Juke for you while working within your budget. It’s great to know you found him helpful, professional, and personable throughout the process. We’re so pleased you're delighted with your new car.
Your comments are truly appreciated.
Kind regards
Dawn
Ian at the Hartlepool branch was really…
Ian at the Hartlepool branch was really helpful, knowledgable and took his time with us to pick our car.
March 5, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Hi Ian,
Thank you for the great review. It’s lovely to hear how helpful and knowledgeable Ian was, and that he took the time to guide you through choosing the right car. The team will really appreciate your feedback.
Kind regards,
Kerry
All round amazing team
All round amazing team. Specially, Ethan helped me start to finish find and buying my new car!
February 11, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you for your great feedback. We’re delighted to hear that the whole team impressed and that Ethan supported you from start to finish in finding and buying your new car. We really appreciate your kind words.
Kind regards, Keith
Very good experience
Very good experience well informed really happy will definitely use the service again
February 20, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Hi Paul
Thank you for your lovely feedback. We're really pleased to hear you had a very good experience, felt well informed, and are really happy with everything. It’s great to know you’d definitely use our service again.
Kind regards
Dawn
Fantastic Dealership
Fantastic Dealership. Found a car on their website and phoned for details and a price to change. Arranged and went for a test drive. Everyone at Hartlepool was welcoming and friendly. Really felt at home. Cracking car and excellent deal. Ian was my contact and kept me up to date, really nice man. Thank you Vertu Motors.
January 26, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Leon was very helpful and explained the…
Leon was very helpful and explained the process clearly. He went through the features on the car and even connected my phone . Quick and easy process from start to finish and arranged for same day collection so I could drive away in my car new car
February 9, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you for your great review. I’m really pleased to hear that Leon was so helpful, clearly explained the whole process, and took the time to go through all the car’s features—including getting your phone connected. It’s fantastic to know everything was quick and easy from start to finish, and that he arranged same‑day collection so you could drive away in your new car. I’ll make sure your kind feedback is passed on to Leon.
Kind regards, Keith
Brilliant service start to finish
Brilliant service start to finish, Ian couldn't do enough to help.
January 23, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Ian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Ethan and Andrew made the experience…
Ethan and Andrew made the experience easy and pleasant. I was expecting to have to wait and get a car from outside the area but Ethan, having taken my preferences into account, offeed to show me a car on their forecourt which exceeded expectations
January 21, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Reply from Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Sarah came to hand our car over
Sarah came to hand our car over. She was absolutely amazing very chatting, helpful and warming offering hot drinks too which is really good.
January 16, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Sarah was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
As a returning customer
As a returning customer, we bought our nissan qashqai yesterday... All the BYD staff were very welcoming, polite and helpful. A special mention to Ian who looked after us along the way and helped make us feel at ease which made it all the more an enjoyable experience. I would highly recommend Hartlepool
BYD and will definitely be returning in the future!!
January 13, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
The staff at BYD Hartlepool were very…
The staff at BYD Hartlepool were very friendly and helpful. Especially Ian, who dealt with my new purchase. Would definitely recomend this garage if you are looking for a new car.
January 9, 2026
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Delighted with car purchase
We were thinking of replacing our old C Max, so visited Monday 29 Dec just to get an idea about the current market. Had no intentions of proceeding until early in the new year. While there they came up with an available Puma ST Line X at another branch which ticked all our boxes including extras. Arranged to get it transferred for a test drive. Came next day and agreed to purchase. All very quickly sorted and was able to drive it away next day leaving our old CMax behind in part purchase
Nathan and colleagues could not have been more friendly and helpful and so started the new Yearin happy frame of mind
December 31, 2025
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe
Sales staff were all welcoming
Sales staff were all welcoming and friendly buying the car was a pleasant experience
December 31, 2025
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe
Amazing Experience
No pressure sales meant a very relaxed and enjoyable experience.
Our lovely salesman, Leon, had in depth knowledge of the cars and their benefits. He went the extra mile!
December 30, 2025
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Leon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service!!
From start to finish,Gina was excellent.Very knowledgable and professional, always cheery. I could tell from the start that Gina was happy in her role and would do anything to make the purchase as smooth as possible. Communication from start to finish was top notch!Although there was a small problem with the car, it was sorted, so thank you!
December 17, 2025
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you so much for your kind words! We are so happy to hear that Gina was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Requires attention to detail, and improved customer service and support
My experience was disappointing due to a consistent lack of attention to detail. For example, I was advised to pay luxury VED, which I did, upon collection of my vehicle, I read all documents and needed to point out that the VED was standard rate. I was advised my £410 over payment was “a simple mistake”. I did receive my refund.
Simple instructions were missed, e.g. I repeatedly requested the vehicles paper and digital full-service history. This was eventually provided, several weeks, and numerous email reminders later. Within my email replies, I was referred to as ‘mate.’ A term, I do not associate with professionalism.
I made several attempts to escalate my concerns with the Sales Manager; however, I was left feeling that my concerns as a customer were not a priority.
It felt as though accuracy was not a priority, which made the entire process more frustrating and time consuming than it needed to be.
I expected a more professional and thorough approach, but unfortunately the customer service and support fell short. I hope they take this feedback seriously and improve their customer service and support.
October 23, 2025
Unprompted review
Reply from Vertu Motors - BYD Hartlepool
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1N1912 Kind regards, Matthew.
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