The process of ordering our new motability vehicle was excellent from start to finish. Paul was amazing, his level of customer service was outstanding, he went above and beyond to ensure the order... See more
Company replied
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The process of ordering our new motability vehicle was excellent from start to finish. Paul was amazing, his level of customer service was outstanding, he went above and beyond to ensure the order... See more
Company replied
The handover of my Renault 5ev was excellent. The wait was more than worthwhile. Our Sales contact was Angel Webb who had kept me informed of the order process through all its stages. She was so... See more
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Sales staff Connor Seal made the whole process of buying the electric Renault R5 a pleasure. He even worked on his day off to accommodate my handover. He was always contactable by phone, SMS and em... See more
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we arrived at the dealership, had a walk round the lot and we served by somebody called Jordan, no pushy sales pitch, just so easier to deal with, my 21 year old son went for a test drive, just took a... See more
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Haydn Road, Sherwood, NG5 1EA, Nottingham, Nottinghamshire, United Kingdom
Replied to 96% of negative reviews
Typically replies within 24 hours
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Brilliant service by Brilliant salesman
( barney Howard ) would go back anytime thank you pal.

Reply from Vertu Motors - Dacia Nottingham
The process of ordering our new motability vehicle was excellent from start to finish.
Paul was amazing, his level of customer service was outstanding, he went above and beyond to ensure the order was completed in a timely manner to get the car delivered as promptly as possible.
Hand over was easy and done quickly.

Reply from Vertu Motors - Dacia Nottingham
Friendly, helpful and knowledgeable staff. Great customer service and communication throughout. Would definitely recommend!

Reply from Vertu Motors - Dacia Nottingham
The handover of my Renault 5ev was excellent. The wait was more than worthwhile.
Our Sales contact was Angel Webb who had kept me informed of the order process through all its stages.
She was so knowledgeable about the model and from the test drive onwards I had full confidence in her abilities and efficiency.
The actual handover was a joy, from unwrapping the car, having photo opportunities and reminders of basic controls for the drive home.

Reply from Vertu Motors - Dacia Nottingham
We dealt with Barry at the Nottingham Renault store. Great service, quick delivery.

Reply from Vertu Motors - Dacia Nottingham
Bought a golf gtd from them last week . Put a deposit down drove up from broadstairs to Nottingham (210 miles there) on bank holiday Monday to view the car . Abi came in on her day off to show me the car . Straight away offered coffee and time to look around the car . No pushy ness just any question were answered . Test drive was good and deal was done . Abi kept in the loop on the car and was delivered on the Friday . 5stars

Reply from Vertu Motors - Dacia Nottingham
We were very pleased with the service received. Communication was great and we at no time felt pressured to buy. Adrian was very knowledgeable and helpful with the entire process.

Reply from Vertu Motors - Dacia Nottingham
Sales staff Connor Seal made the whole process of buying the electric Renault R5 a pleasure. He even worked on his day off to accommodate my handover. He was always contactable by phone, SMS and email, assisting with all my queries quickly and efficiently. My R5 arrived within three weeks of order which was so exciting. The car is fantastic. So my experience was very positive from start to finish. So thank you Connor / Vertu Renault.
Two minor issues which were not so impressive though - firstly the sales advisors desks are situated at the glass window sides of the showroom which were extremely hot and bright when the sun was out. Also, the ladies toilet needs a decorate / upgrade.

Reply from Vertu Motors - Dacia Nottingham
Had a great experience with Vertu Dacia in Nottingham! Test drives and conversations did not feel sales lead, had a real chance to test the car out with child seats, on longer drive etc. All has been speedy and car delivered ahead of time! For now, 5 stars! Assuming servicing in a year to be smooth, I highly recommend. Will come and add addition in 12 months after first service.
Angel, the person we dealt with, was a pleasure!

Reply from Vertu Motors - Dacia Nottingham
Barry !!!! Everything very clearly explained. Great patience with us. Couldn't do more to help us. Various options available for us and not rushed to make decisions. A good experience

Reply from Vertu Motors - Dacia Nottingham
we arrived at the dealership, had a walk round the lot and we served by somebody called Jordan, no pushy sales pitch, just so easier to deal with, my 21 year old son went for a test drive, just took a copy of his licence and off he went, ended up buying two cars a fiat 500 and a Citroen C1, when we collected the Fiat is was covered up and we had the big reveal being his 1st car it made it extra special for him, smooth all the way through. HIGHLY RECOMENDED!!! customer service at it's best!

Reply from Vertu Motors - Dacia Nottingham
Very happy with the service and they way they presented my new car was a good idea and very pleased with that

Reply from Vertu Motors - Dacia Nottingham
Molly was excellent she really knows her stuff kept us updated and made our purchase seamless 10/10

Reply from Vertu Motors - Dacia Nottingham
Had a fantastic experience from start to finish. The team made the part exchange of my old car incredibly easy, offering a very fair price. They set me up with tailored finance that fits my budget perfectly, and the entire car sale process was transparent and stress-free. Five-star service!

Reply from Vertu Motors - Dacia Nottingham
Jake gave me all the time in the world to browse, ask a zillion questions, ponder and browse again before having a great test drive with laughter and fun.
I picked up the car yesterday and the whole team (including the General Manager) had got involved in drying off the rain so that I could enjoy the big unveil in the showroom!
I'm very happy with the service provided and 100% recommend Vertu Nottingham.

Reply from Vertu Motors - Dacia Nottingham
Adrian was courteous and polite . And walked us through a seamless handover ( part exchange)

Reply from Vertu Motors - Dacia Nottingham
"Well done!" / "Nice work!" / "Great job!"

Reply from Vertu Motors - Dacia Nottingham
What a great sales experience. We popped in not really knowing what to expect having been to several car supermarkets and having an average to terrible experience. Right from the off Abi greeted us, even though she was in the middle of something else, made us feel really welcome and valued and spent so much time ensuring we had a great car at a great price with every extra we wanted. There was no pushy sales, she was just a natural, friendly, very knowledgeable and extremely helpful sales advisor. We had many questions and she answered all of them through email, phone or in person with compassion and a real effort to deliver. Thanks Abi, we won't hesitate to buy from you again!

Reply from Vertu Motors - Dacia Nottingham
Two new cars again from Vertu Dacia Nottingham.
The test of any company is when things are not quite right.
Vertu Dacia Nottingham resolved these issues to an outstanding level and we are loving the new cars.
We will be going back to get our next cars from Vertu Dacia Nottingham.
Highly recommend them.

Reply from Vertu Motors - Dacia Nottingham
The sales rep Jack was a very happy pleasant man ,told me everythingI asked him .showed me excellent customer service.Even the receptionist was very nice and polite.

Reply from Vertu Motors - Dacia Nottingham
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