Liam made our buying experience really simple and easy he overcame hurdles on our behalf and guided me all the way through the process. He was great would definitely recommend
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Can’t fault Vertu and the sales guy Liam was A1. He made the process simple and straightforward. I was looking for an inexpensive small runaround to keep me mobile after being made redundant and losin... See more
Company replied
All good regarding sales but when after service repairs are required Vertue are absolutely diabolical. Quite clearly they don’t seem to have enough staff to repair cars which are in warranty or have... See more
Company replied
First time using the Vertu Renault services in Plymouthfor warranty work and I am a very happy customer. From the service desk in the reception where I dealt with Sophie Foord to the vehicle overview... See more
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Company details
About Vertu Motors - Dacia Plymouth
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
20 Valley Road, Pllympton, PL7 1RF, Plymouth, Devon, United Kingdom
- 0330 108 8698
4.7
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Liam made our buying experience really…
Liam made our buying experience really simple and easy he overcame hurdles on our behalf and guided me all the way through the process. He was great would definitely recommend
July 11, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Hi Kate,
Thank you for your review. We're delighted to hear that Liam made your buying experience simple and easy and was able to overcome any hurdles on your behalf. It's great to know he guided you through the entire process and provided such excellent support throughout. We really appreciate your recommendation and will be sure to pass your kind comments on to Liam and the team at Dacia Plymouth.
Kind regards,
Danielle
Reply from Vertu Motors - Dacia Plymouth
Hi Mrs Yates,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you found the team at Vertu Dacia Plymouth to be helpful and welcoming.
It’s great to know that you appreciated the no‑pressure approach — creating a relaxed and supportive experience is exactly what we aim for. Your kind feedback means a great deal to the team.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Liam maid the process simple
Can’t fault Vertu and the sales guy Liam was A1. He made the process simple and straightforward. I was looking for an inexpensive small runaround to keep me mobile after being made redundant and losing a company car. There was no pressure selling, I got what I wanted and the process couldn’t have been easier.
June 18, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Chloe in Plymouth was very…
Chloe in Plymouth was very friendly,professional and knowledgable.
Very straightforward process. Good quality used Renault Captur which we are very pleased with. Would use Vertu Plymouth again.
June 12, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you for your lovely review. It’s great to hear that Chloe made the process so friendly, professional and straightforward. We’re delighted you’re pleased with your Renault Captur and that Vertu Plymouth left such a positive impression.
Many thanks,
Chloe
Exelent handling with the purchase of…
Exelent handling with the purchase of my new Bigster
May 28, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Hi Ian,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that the purchase of your new Dacia Bigster was handled so well by the team at Vertu Dacia Plymouth.
Ensuring a smooth and hassle‑free experience is exactly what we aim for, so your feedback is really appreciated. We hope you’re enjoying your new Bigster and wish you many happy miles ahead.
Thank you again for choosing Vertu Motors.
Kind regards,
Liza.
Poor after service
All good regarding sales but when after service repairs are required Vertue are absolutely diabolical.
Quite clearly they don’t seem to have enough staff to repair cars which are in warranty or have extended warranties.
May 11, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP3LS2305 Kind regards, Chloe
Vertu Renault Plymouth Firts Class Service
First time using the Vertu Renault services in Plymouthfor warranty work and I am a very happy customer. From the service desk in the reception where I dealt with Sophie Foord to the vehicle overview video from the workshop engineers everything was just perfect. Parts ordered and fitted, use of a courtsy vehicle was just the ticket as I live 35 miles from the dealership.
I am very happy and will be using VERTU Renault Plymouth for all my future vehicle servicing and MOT requirements. I just can't praise the quality of the service enough.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Hi Colin,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your first experience with Vertu Renault Plymouth.
It’s wonderful to know that everything met your expectations from start to finish — from your interaction with Sophie on the service desk through to the vehicle overview video from our workshop engineers. We’re especially pleased that the process of ordering and fitting parts was seamless, and that the courtesy vehicle helped make things more convenient given your distance from the dealership.
Your kind words about the overall quality of service truly mean a great deal to the team, and we’re thrilled to hear that you’ll be returning to us for your future servicing and MOT requirements.
Thank you again for choosing Vertu Motors and for your high recommendation.
Kind regards,
Liza.
Great service and after-sales
Great service and after-sales, thank you Vertu team. Particular thanks to Leo Millman at Plymouth Vertu for whom nothing was too much trouble, and who made the entire process easy and enjoyable.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Hi Adam,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you experienced great service and after‑sales support at Vertu Dacia Plymouth.
It’s wonderful to know that Leo looked after you so well and made the entire process easy and enjoyable. His willingness to go above and beyond is exactly what we aim for, and he’ll be thrilled to read your kind words.
Thank you again for choosing Vertu Motors. If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Chloe looked after us so well
Chloe looked after us so well , from start to finish. She guided us gently through the process of buying an EV for the first time! Sam was friendly and helpful too. We highly recommend the dealership, couldn't fault it in any way. Thank you! David and Karen.
May 14, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Hi Karen,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Dacia Plymouth.
It’s wonderful to know that Chloe guided you through your first EV purchase so smoothly and made you feel comfortable every step of the way. We’re also pleased to hear that Sam provided such friendly and helpful support throughout your visit.
Your kind recommendation really means a lot to the team, and we’re so glad we could make your experience such a great one.
Kind regards,
Kerry
Purchase of Suzuki Swift Sport
My contact at Vertu Plymouth was Leo Millman who was very professional and courtious. The transaction went very smoothly and I cannot rate him and Vertu Plymouth high enough.
April 25, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Good afternoon,
Thank you for your kind feedback. I’m really pleased to hear that Leo provided such professional and courteous service, and that the whole transaction went smoothly for you. It’s great to know you rate both Leo and the team at Vertu Plymouth so highly.
Kind regards,
Dean
Salesman Kyle went beyond customer…
Salesman Kyle went beyond customer expectations with professional and excellent customer service.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you for taking the time to share your feedback. We’re delighted to hear that Kyle went above and beyond to provide you with professional and excellent customer service. Your kind words mean a great deal to us.
Many thanks,
Chloe
Automated, slick, efficient operation
The whole procedure was very quick and efficient. I booked service and MOT online on the day I needed and immediately had a text to confirm. I received a reminder text and instructions on how to check in, which was also online. All I had to do when I arrived at the centre was to register on their automatic check in and pop my key in the box which opened automatically. I had chosen to wait while the service and MOT were done. The seating area was pleasant, and there was plenty of complimentary tea, coffee and water to keep me happy whilst I waited. After a while I received an automatic text linking me to my diagnostic video, which is invaluable as it shows exactly what's been checked and how things are under the vehicle. Shortly after that I received a further text asking me for payment. I like the automatic, seamless version of dealing with essential motor checks, but if I had wanted to avoid online payment etc then there were plenty of staff on the floor who would have readily helped me. As it was, I just had one interaction with a lovely lady called Sophie, who brought me my documents, explained what was what, and walked me to my car, which had been cleaned to perfection. Absolutely brilliant service from start to finish. Easy to get to show room actually in Plymouth, whereas I had previously had to drive to Exeter. Members of staff were as pleasant and helpful as I needed them to be, but ultimately it was the streamlined, automatic service which made this experience so easy and efficient.
March 31, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Hi Hilary, thank you for sharing such a detailed account of your visit. It is wonderful to hear how smooth and efficient the whole process felt from start to finish. We are really pleased that the online booking, automatic check in, diagnostics video and payment system made things easy for you, while still having our team on hand whenever needed. It is great to know that Sophie looked after you so well and that your car was returned in perfect condition. We are also glad that the Plymouth location has made things more convenient for you. Thank you again for your fantastic feedback and for choosing us. We look forward to welcoming you back in the future. Danielle
5 star service
From the start of viewing a car right through to final purchase of the car Leo Millman kept updated all the through. I can highly recommend the Plymouth branch. Well done Leo you done a fantastic job.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you for taking the time to share your experience. We’re delighted to hear how smoothly everything went from viewing the car right through to your final purchase. Leo will be thrilled to know his regular updates and support made such a positive difference. Your recommendation of the Plymouth branch means a great deal to us. Well done to Leo indeed — fantastic feedback.
Kind regards,
Chloe
Amazing customer service Liam
Liam was absolutely amazing, such good customer service I was really happy with my experience and I would be revisiting him again. I recommend 100%.
March 14, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you for your wonderful feedback. We’re delighted to hear that Liam provided such amazing customer service and made your experience so positive. It’s fantastic to know you’d be happy to return and would recommend him so highly. Your kind words mean a great deal to us.
Many thanks,
Chloe
Excellent and professional
Before visiting Vertu Dacia at Plympton, Plymouth, I did a lot of research about the Dacia Spring Extreme that I was interested in buying.
Having dealt with a previous dealer acquired by Vertu I wasn't sure about this new branch.
I was reassured when I arrived by being given a good explanation by Liam about the car I was interested in.
I was able to test drive the Dacia over about 5 miles and was quite happy with the car and Liam's answers to my questions.
I agreed to buy the car and collected it on Saturday 14 March.
March 14, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Hi Dennis,
Thank you for your excellent 5-star review. We're delighted to hear that your experience at Vertu Dacia Plympton was such a positive one. It’s great to know that Liam gave you clear, reassuring information about the Dacia Spring Extreme and that the extended test drive helped you feel confident in your decision.
We’re pleased that all your questions were answered and that the collection of your new car on 14 March went smoothly. Your feedback means a great deal to the team, especially as you’d had previous experience with another dealership — we’re glad we could exceed your expectations.
Thank you again for choosing Vertu Dacia Plympton, and we hope you enjoy your new Spring Extreme.
Kind regards,
Liza
Chloe H was really knowledgable and…
Chloe H was really knowledgable and kind. Made the process which was new to me very easy
January 31, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you so much for your kind words! We are so happy to hear that Chloe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
We were cared for really well cared for…
We were cared for really well cared for by Chloe in the Plymouth branch, through exploring options to getting a test drive and arranging a part exchange and resolving an ongoing maintenance package.
January 29, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
How customer service should be done
The entire staff were very pleasant and friendly, whether in person or on the phone. Nothing was too much trouble. I was kept updated throughout. I would highly recommend this company and advice potential car buyers to try them first. They will not be disappointed.
January 24, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Friendly service
Friendly service,
Immaculately presented vehicles
Trying to do their best
January 23, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Renault We seen a lovey young lady…
Renault We seen a lovey young lady called Chloe she went above and beyond kept us up to date on everything
January 23, 2026
Unprompted review
Reply from Vertu Motors - Dacia Plymouth
Thank you so much for your kind words! We are so happy to hear that Chloe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
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