Bristol Street Motors has been one of Birmiingham's top retailers for nearly 100 years - a trusted brand that has kept millions of us on the road! So where else for a new (preloved) car? Now called Ve... See more
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Recently got a car from Vertu Ford Specialist Birmingham, And I'm very happy with my purchase. I dealt with a salesman named Mark Selby, Mr.Selby was brilliant! Guided me through the whole process cal... See more
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Brilliant, smooth, easy experience purchasing with Mark at Vertu Ford, Bristol Street. It was clear that Mark was very competent and genuinely being helpful. I'm able to become quite overwhelmed with... See more
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Mark Selby is an absolute credit to the Ford company. His demeanor and manner were exceptional. From the initial meeting, I was made to feel welcome and comfortable. Everything was clearly explain... See more
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Company details
About Vertu Motors - Ford Birmingham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
156-182 Bristol Street, B5 7AZ, Birmingham, West Midlands, United Kingdom
- 0330 108 8740
4.5
Excellent
48 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service received from start…
Excellent service received from start to finish.
May 15, 2026
Unprompted review
Mark Selby was great from start to…
Mark Selby was great from start to finnsh
May 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Andrew
Thank you for your lovely feedback. We're delighted to hear that Mark Selby was great to deal with from start to finish. Providing a smooth and positive experience throughout is exactly what we aim for, and your kind words will mean a great deal to Mark.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Salesman was professional,courteous and…
Salesman was professional,courteous and informative. An excellent service all round.
May 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Dear Simon,
Thank you very much for taking the time to leave a 5‑star review. We’re delighted to hear that you received such excellent service at Ford Birmingham.
It’s great to know that you found the salesperson professional, courteous and informative, and that your overall experience was positive from start to finish. Your kind comments are very much appreciated and will be shared with the team.
Thank you again for choosing Vertu Ford Birmingham.
Kind regards,
Liza
I am writing this to warn other Ford…
I am writing this to warn other Ford owners about the appalling lack of technical competence and professional integrity at Vertu Ford Birmingham.
1. Ignored Technical Instructions & Negligence:
On 08/04/2026, I provided specific written instructions for my engine replacement, explicitly requesting a documented inspection and cleaning of the fuel injectors and turbocharger to prevent metallic debris from the original seized engine from compromising the new unit. The General Manager, has now admitted that these instructions were ignored, and the new engine was installed with faulty old parts.
Hi William,
We have been looking at your car since we have had it back, you may have noticed that we have been driving to replicate the fault code that happed this morning.
Our diagnosis is that the Cylinder Injectors 1 and 3 are showing as needing to be replaced. These were not replaced as part of the engine change as it is not part of the standard procedure to do so if there is no reason to do so. None of these fault codes were present at the time of doing the engine replacement or on the test drives that we carried out, which you know as you would have had the notification on your app.
Conclusion:
I have completely lost confidence in this dealership. They have demonstrated a total disregard for customer safety and basic mechanical standards. I have escalated this matter to Ford UK and the CEO of Ford, as Vertu Ford Birmingham is clearly incapable of delivering a safe, roadworthy vehicle despite being an authorised dealer.
William De Carvalho
May 13, 2026
Unprompted review
Bristol Street Motors, now Vertu, found me the car I wanted.
Bristol Street Motors has been one of Birmiingham's top retailers for nearly 100 years - a trusted brand that has kept millions of us on the road! So where else for a new (preloved) car? Now called Vertu Motors. their salesman Mark hit all the right buttons and patiently explained the options finding me a car ideal for my needs. As importantly he very carefully explained all the new gadgets and enabled me to handle the city's rush hour traffic. A great buy, with great service. If you pop down there, ask for Mark and say David sent you.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good afternoon David,
Thank you for your review. It’s great to hear how much you value the history and trust of the dealership, and that Mark took the time to patiently explain your options and ensure the car suited your needs. Helping you feel confident with all the features, especially in busy city traffic, is exactly what we aim for.
Kind regards,
Dean
The lady i delt with for the mobility…
The lady i delt with for the mobility car was excellent very friendly and helpful and very professional she talked me throw everything and it was very happy when I left thank you
April 28, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good morning Jackie,
Thank you for your review. We’re delighted to hear that the Mobility advisor was friendly, professional, and took the time to talk you through everything, leaving you happy with the experience.
Kind regards,
Dean
Easy to buy from Ford..straight forward…
Easy to buy from Ford..straight forward process great customer service 10/10 👍
April 16, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Dear Alan,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the process easy and straightforward, and that you received great customer service throughout.
Your 10/10 comments are very much appreciated and will be shared with the team at Ford Birmingham. Thank you again for choosing us.
Kind regards,
Liza
Great experience
Great experience, professional and thorough salesman , made to feel at ease . Sales General Manager Ben ensured that the whole process went smoothly.
April 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for sharing your great experience with us. We’re delighted to hear that you felt comfortable throughout the process and that our sales team provided a professional and thorough service.
It’s especially pleasing to know that Ben, our Sales General Manager, helped ensure everything ran smoothly from start to finish. Your feedback means a great deal to the whole team and will certainly be shared with them.
Thank you again for your recommendation and for choosing us.
Kind regards,
Keith
Very poor service
Good, attentive and enthusiastic service until I changed my mind and asked for my deposit to be returned. At that point, the calls stopped being returned, emails were ignored and excuses made. Predictable but really very poor and would not consider buying from them again. Beware.
March 30, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good evening. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C0104 Kind regards, Danielle
Brilliant
Brilliant, smooth, easy experience purchasing with Mark at Vertu Ford, Bristol Street. It was clear that Mark was very competent and genuinely being helpful. I'm able to become quite overwhelmed with the amount of things in a car purchase (finance agreements, insurance etc.) but Mark explained everything well and put me at ease.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for sharing your experience. We’re delighted to hear that your purchase with Mark was smooth, easy, and stress‑free. It’s great to know that his competence and genuinely helpful approach made the process clear and comfortable, especially when navigating things like finance and insurance.
We really appreciate your kind words and are pleased Mark was able to put you at ease throughout.
Kind regards,
Matthew
Great staff
Great staff, good communication, everything was explained well about our purchase, good range of vehicles to choose from. Our salesman was Mark Selby who was fantastic to deal with, always available on the phone or by email and responded well to all our queries.
March 23, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for taking the time to leave your feedback. I’m delighted to hear that you had such a positive experience and that everything was clearly explained throughout your purchase. It’s great to know you were happy with the range of vehicles available.
I’m especially pleased to hear that Mark provided fantastic support and was always available to assist with your queries by phone or email. Your comments mean a great deal to the team.
Kind regards,
Matthew
VERTU Ford Specialist Birmingham
Recently got a car from Vertu Ford Specialist Birmingham, And I'm very happy with my purchase. I dealt with a salesman named Mark Selby, Mr.Selby was brilliant! Guided me through the whole process calmly and in depth, wasn't at all 'Pushy' and went above and beyond. Nothing was too much trouble and offered me some great services at fantastic prices too. I'd without doubt recommend Mr.Selby at VERTU Ford specialist Birmingham if your thinking about purchasing a car,van or motorcycle.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Mr Goldie,
Thank you for your fantastic 5-star review. We're delighted to hear how happy you are with your recent purchase from Vertu Ford Specialist Birmingham. It’s wonderful to know that Mark Selby provided such brilliant service — guiding you calmly through the process, offering clear and in‑depth support, and ensuring everything was handled without any pressure.
Your comments about the great services and prices are greatly appreciated, and Mark will be thrilled to know he made such a positive impression. Thank you for your strong recommendation — it truly means a lot to us and to Mark personally.
We hope you continue to enjoy your new vehicle, and we're always here if you need anything in the future.
Kind regards,
Liza
Excellent customer service by Mark…
Excellent customer service by Mark Wheeler
March 6, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for your feedback. We're delighted to hear that you received excellent customer service from Mark Wheeler. We’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Great service as always
Great service as always, A big thank you to Damian Williams for all his help when ordering my new car,if I have a question about the car he’s aways at the other end of the phone it’s a big 10/10 for his service.
March 3, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for your fantastic review. We’re delighted to hear that you continue to receive great service from us. A big thank you as well for recognising Damian — it’s wonderful to know he’s been so helpful throughout your new car order and always there to answer your questions whenever you need him.
We really appreciate your 10/10 rating and your continued trust in us.
Kind regards,
Matthew
Lovely experience from start to finish
Lovely experience from start to finish; easy trouble free new Focus purchase all done over the phone, Damien was exemplary and a delight to deal with 😎
March 4, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Mr Crump,
Thank you so much for your lovely feedback. We're delighted to hear that you had a smooth and enjoyable experience from start to finish. It’s great to know that your new Focus purchase was effortless and could be completed over the phone without any trouble.
Damien will be thrilled to hear your kind words — he takes great pride in delivering excellent customer service, and your comments are truly appreciated.
Thank you again for taking the time to leave your review.
Kind regards,
Liza
Contacted Ford Birmingham where…
Contacted Ford Birmingham where Bradley, from the start, was great to deal with. Help and advice was (and still has been after taking ownership of our vehicle) always there. He even took time to read my (rather long) emails.
He went above and beyond. Nice to know that this kind of service can still happen.
February 23, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Thank you for sharing such a thoughtful review. We’re delighted to hear that Bradley provided great support from the very start and continued to be helpful even after you collected your vehicle. It’s wonderful to know he took the time to read your emails and went above and beyond throughout the process.
Service like this really does make a difference, and we appreciate you highlighting it.
Kind regards, Keith
Customer Service was great
Customer Service was great , excellent sales manager Mark Selby was very helpful 👍
February 17, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good afternoon Nell,
Thank you for your review.
I’m really pleased to hear you received great customer service, and it’s fantastic that Mark Selby was so helpful throughout your visit. Feedback like this means a lot to the team at Ford Birmingham.
Kind regards,
Dean
The staff were helpful
The staff were helpful, and made the process easier!
February 16, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Hi Helen,
Thank you for leaving this review. We are pleased to hear that the staff were helpful and made the process easier for you. Your feedback is appreciated.
Kind regards,
Danielle
Huge thanks to Andrew Waring at Vertu…
Huge thanks to Andrew Waring at Vertu Birmingham for his outstanding service and communication throughout.
I initially had a truck reserved with the Gloucester dealership, and Eddie there was great to deal with. Unfortunately, due to circumstances beyond anyone’s control, the deal couldn’t proceed, but the refund was handled quickly and professionally.
Andrew then stepped in at the Birmingham site and made the whole process seamless, resulting in an amazing truck and a great overall experience.
Well done Vertu, and well done to both gentlemen — highly recommended!
February 2, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good morning, Thomas,
Thank you for taking the time to leave such a detailed and thoughtful review. I’m really pleased to hear that both Eddie in Gloucester and Andrew in Birmingham provided you with great service throughout your experience. Although it’s unfortunate that the original deal couldn’t go ahead, I’m glad the refund was handled quickly and professionally.
It’s fantastic to hear that Andrew then stepped in and made the rest of the process seamless, leading you to an amazing truck and a smooth overall experience. Your recognition of both gentlemen is greatly appreciated — I’ll be sure to pass on your kind words.
Thank you again for the recommendation and for choosing Vertu.
Kind regards,
Dean
Vertu west bromwich
We went to the West Bromwich branch. Jon Parker and all the staff we dealt with, were brilliant. Very pleased with the service. In particular Jon went the extra mile to find us a car that suited our needs. No pushiness, which you get a lot of when trying to choose a car.
January 23, 2026
Unprompted review
Reply from Vertu Motors - Ford Birmingham
Good afternoon Susan. Thank you so much for your kind words! We are so happy to hear that Jon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
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