Vertu Motors - Ford Kings Norton Authorised Repairer Reviews 

6
TrustScore 4 out of 5

4.1

Ford Kings Norton Authorised Repairer, Kings Norton Business Park, B30 3ES Birmingham, England, GB


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Rated 5 out of 5 stars

Hi All, Just had my Ford vehicle serviced here as always. Great price very efficient turn around. I use this dealership for all my ford services and its discounted if booked through Bookmygarage... See more

Company replied

Rated 5 out of 5 stars

Had only just started to look around for a replacement car and found the right one that fitted all the speck on the day and sealed the deal. Our sales person was great.

Company replied

Rated 4 out of 5 stars

I have just bought my first Geely and have been very impressed with my vehicle and Yousuf the salesman was very helpful in the process helping me with any questions that I had - thank you

Company replied

Rated 5 out of 5 stars

First time I have had a ford but the salesman first name Carlos was brilliant from start to finish told every detail me what I need to know and looked after me going through the progress much apprecia... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Ford Kings Norton Authorised Repairer

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Ford Kings Norton Authorised Repairer, Kings Norton Business Park, B30 3ES, Birmingham, England, United Kingdom

  • 03445580731

4.1

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

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Replied to 96% of negative reviews

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4.1

All reviews

(6)

13,416 reviews in the last 12 months

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Rated 5 out of 5 stars

Had only just started to look around…

Had only just started to look around for a replacement car and found the right one that fitted all the speck on the day and sealed the deal.
Our sales person was great.

July 29, 2026
Unprompted review
Vertu Motors  - Ford Kings Norton Authorised Repairer logo

Reply from Vertu Motors - Ford Kings Norton Authorised Repairer

Hi John,

Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that, although you had only just started looking for a replacement car, you were able to find the perfect vehicle that met all your requirements and complete the purchase on the same day.

It’s wonderful to know that your salesperson provided such great service and helped make the process smooth and enjoyable. Buying a new car is an important decision, and we’re pleased that the team was able to help you find exactly what you were looking for.

Thank you again for your kind feedback and for choosing Vertu Motors. We hope you enjoy many happy miles in your new car.

Kind regards,
Liza.

Rated 5 out of 5 stars

Yearly vehicle service

Hi All,

Just had my Ford vehicle serviced here as always. Great price very efficient turn around.

I use this dealership for all my ford services and its discounted if booked through Bookmygarage.com as a main dealer. I would very much recommend 5*

July 10, 2026
Unprompted review
Vertu Motors  - Ford Kings Norton Authorised Repairer logo

Reply from Vertu Motors - Ford Kings Norton Authorised Repairer

Hi Lezmac,

Thank you for your fantastic 5-star review!

We’re delighted to hear you continue to receive great service from the team at Vertu Ford Kings Norton. It’s wonderful to know you found the service efficient, competitively priced and worthy of your continued trust.

Thank you for your recommendation and ongoing loyalty. We look forward to welcoming you back for your next service.

Kind regards,
Kerry

Rated 5 out of 5 stars

Great salesperson

Great salesperson, knowledgeable of the car I chose and listened to my request for a particular car.

July 4, 2026
Unprompted review
Vertu Motors  - Ford Kings Norton Authorised Repairer logo

Reply from Vertu Motors - Ford Kings Norton Authorised Repairer

Hi Lee,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you had such a positive experience and that your salesperson was knowledgeable about the vehicle you chose and took the time to listen to your specific requirements.
Providing a personalised, customer-focused experience is very important to us, so it’s wonderful to know you felt well supported throughout the process.
Kind regards,
Liza.

Rated 4 out of 5 stars

New Geely purchase

I have just bought my first Geely and have been very impressed with my vehicle and Yousuf the salesman was very helpful in the process helping me with any questions that I had - thank you

June 19, 2026
Unprompted review
Vertu Motors  - Ford Kings Norton Authorised Repairer logo

Reply from Vertu Motors - Ford Kings Norton Authorised Repairer

Good afternoon Susan,

Thank you for your lovely feedback, it’s great to hear you’re so impressed with your new car and that Yousuf was so helpful throughout the process.

Kind regards,
Dean

Rated 5 out of 5 stars

First time I have had a ford but the…

First time I have had a ford but the salesman first name Carlos was brilliant from start to finish told every detail me what I need to know and looked after me going through the progress much appreciated to him and vertu motor's

May 14, 2026
Unprompted review
Vertu Motors  - Ford Kings Norton Authorised Repairer logo

Reply from Vertu Motors - Ford Kings Norton Authorised Repairer

Good afternoon Daryl,

Thank you for your review. It’s great to hear that Carlos provided such brilliant support from start to finish, clearly explaining everything and guiding you through the process. We’re delighted your first Ford experience has been such a positive one.

Kind regards,
Dean

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

May 13, 2026
Unprompted review
Vertu Motors  - Ford Kings Norton Authorised Repairer logo

Reply from Vertu Motors - Ford Kings Norton Authorised Repairer

Good afternoon Alan,

Thank you for your review. It’s great to hear you received excellent customer service — we really appreciate your feedback.

Kind regards,
Dean

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