Vertu Motors - Ford Orpington Transit Centre Reviews 

Shambolic disgrace!! Book in a service for a Saturday morning confirmed by email only to arrive and find out the centre has closed without notification. Phoned customer service who said I would have to keep trying then to find out what was going on.

I was looking for a new van, right from the first phone call the service was excellent. Luke was the person that delt with the sale, such a relaxed yet professional service from him. Even though I live 2hrs away, would definitely use this dealership again.

I’m struggling to find the right words to describe how I felt after I left Ford Orpington from the service that I got from superstar MEGAN,as an employee they should be over the moon that you’re back from your time off,your professionalism and your work ethic deserves more than 5 stars,you as a person none,because you’re a star on your own MEGAN.thank you so much for your help today

Excellent customer service from Amina to produce a detailed inspection report to clarify intermittent vehicle problems. She explained each fault throughly and proposed next steps solutions.
Thank you Ford for your expertise

I called on Friday to see if I could get an earlier date for a MOT, before calling I had looked at the reviews and was a bit skeptical and I thought if the receptionist was not nice then I would not book the car in.
As I entered the office this morning, a very pleasant gentleman greeted me asked how he could assist, I told him what I was there for, he then directed me to a Ezra.
Ezra was very helpful, professional and polite, he checked the car in and explained the usual stuff, when I went to collect the car, Ezra was there but Amina handed me the keys did the finishing bits.
Overall, I am happy I called and the receptionist was pleasant ( I think her name was Kirsty). Many thanks to Ezra.

Called in to Vertu ford in green street green Orpington, a friendly chap checked if I needed any assistance, & he showed me all what I needed to know, & was done with a kind professional approach, made the experience 5 star, the Chaps name was Ishaq Ahmed

My wife and I called into Vertu Ford Orpington on 9th June to have two key fob batteries replaced, having previously ordered them from the Parts Department on 8th June 26.

The service that we received from Meg and Emma at the main Reception Area was excellent.

Kind regards

Andy & Doreen Chatterton
LX67SYO

My wife and I called into Vertu Ford Orpington yesterday afternoon (9-6-26) to have two key fob batteries replaced, having previously ordered them from the Parts Department on 8th June.

The service that we received from Meg and Emma at the main Reception Area was excellent.

Kind regards

Andy & Doreen Chatterton
LX67SYO

Been looking for a van for a while and come across the transit range at Vertu Orpington. Had a really quick response to my enquiry where Luke was more than happy to help. Really happy with the purchase and Luke and the team made sure to show every bit of help to make sure this was the right van for me. From personal walk round videos to making sure the van was in its best condition

Just purchased our new van from Ford Motor Company in Orpington and the service was brilliant from start to finish.
Communication was excellent throughout, we were kept updated every step of the way and everyone was friendly and professional.
A special mention to Ish, our point of contact, who genuinely could not have been any better. Helpful, responsive and a pleasure to deal with.
Highly recommended.

I have commercial vehicles on a service plan with Vertu, we use the Orpington branch as they are Transits.
Don't bother emailing, you will never get a response, and expect your van to be off the road for 3-4 days for a standard service with zero communication.
We will be selling the transits and moving to another manufacturer, as we no longer want to be restricted by this branch in Greater London.
Avoid at all costs.

Undervalued Customer and diabolical customer service (Non-existent)

Purchased a Ford MSRT just before Christmas. Went to view the vehicle and noticed swirls in the paint while in the showroom which was agreed after multiple conversations before the purchase that this will be mopped and polished before collecting.

Luke confirmed, both verbally and in writing via email, that prior to collection the vehicle would be mopped and polished, and that Diamond Brite and fabric protection would be applied.

I collected the truck on 24th December. On arrival, I immediately noticed that swirl marks were still present in the paintwork. In addition, there was a slight crease in the driver’s side rear panel, blemishes on several other panels, and some trims were not correctly aligned.

On Boxing Day, while using the vehicle, I discovered that the antenna had not been fitted and was instead sitting in the glove box. This was particularly concerning as I had specifically asked Luke at collection whether it had been installed due to poor signal reception, and I was told that it had been.

On 29th December, I returned the vehicle to the branch after the low oil pressure light and maintenance light appeared on the dashboard. I also reported that the heated steering wheel was not working. I spoke with the Service Manager, who advised that a module required replacement, and that although the oil pressure warning was supposedly safe to drive, the vehicle would still need to be brought back in for inspection.

On 5th January, I returned to the branch again and reviewed the issues with Francesca. While doing so, I pointed out that the rear seat headrests were misaligned. I also raised a concern about the side steps not deploying when opening the rear doors. During this discussion, Francesca stepped out of the rear passenger-side door, when I shut the rear driver passenger door at which point the side step unexpectedly retracted and nearly caught her foot underneath the truck. This indicates that the rear door wiring is operating incorrectly and presents a clear safety risk.

Francesca agreed to book the truck in for 6th January so it could be kept for the full day. The intention was for the paintwork to be inspected externally and for the other reported issues to be addressed. However, despite the vehicle being with the branch all day, I was informed that only a wash and paint inspection had been carried out and that they were too busy to look at the remaining issues. Despite being aware of the side step fault and its potential to cause harm, I was still allowed to take the vehicle back.

During these discussions, Francesca also advised me that the bodywork technician had stated the paint was too thin to be mopped and polished. I find this extremely concerning, particularly given the vehicle was sold as new and that mopping and polishing was explicitly agreed and confirmed in writing prior to collection. If the paint is genuinely too thin to safely polish, this raises serious questions about the vehicle’s preparation, paint condition, or any prior rectification work. This was never disclosed to me prior to purchase.

Francesca advised that she would raise the outstanding points with MSRT. The vehicle was then provisionally booked in for Thursday 15th January. However, I called on Thursday morning to explain that I would not be bringing the truck in until there was a clear plan to resolve all issues in one visit, she informed me that she had spoken with MSRT and that a case manager would be calling her back that same day.

As I had not heard anything further, I called Francesca at 3:44pm. She explained that she had experienced a family emergency and said she was about to log on, asked me to give her ten minutes, and that she would call me back. Unfortunately, I did not receive a call. After waiting a further two hours, I called again and requested the contact details for both the Area Manager and the CEO. I was advised at that point that you would be calling me on Friday; however, I did not receive a call or contact details. Francesca only provided me the complaints line details for Ford.

On Friday, I also contacted the branch and left a message for another manager to call me, as Francesca was on leave until 19th January. I did not receive a response to this message either, which ultimately resulted in me attending the branch in person on Saturday.

At this stage, there has been a consistent lack of communication and follow-up. It has left me with the clear impression that my concerns are not being treated seriously, despite the number of faults raised, the safety implications involved, and the fact that this is a vehicle sold as new. And still ongoing ……

Was a good experience with no pressure. Alice was very efficient and helpful throughout the whole process thank you.

Great service really helpful, Luke sorted all the details out and delivered the van within 2 days of purchasing.
More than happy with the whole experience.

Absolute shambles of a company! Complete Liars! Ongoing complaint since June 2025 which is now being dealt with by the Motor vehicle ombudsmen. Sam Perfect the general Manager has not returned a single call or email despite Ford customer relations and Ford Finance requesting him to do so. Because this is a Franchise I'm told there is very little Ford can do. Zero customer service, Damaged my Van bumper when in for warning lights after a service and now they have wrongly shared my person data for a suspected Dart charge for van I did not hire! Best of it........ They have no record of ever having my vehicle in the first place despite having possession of it on 7 occasions. Upon final decision from my legal investigation, van will go up for sale and I shall never engage with Ford again!

Awful company, so slow at dealing with vehicle problems, mine been dragging on for almost 2 months now, they dont listen to customers or call you back, commercial vans are used predominantly by trades for buisness purposes, please do not purchase a vehicle or use this company for service / warranty issues, be warned..

Great experienced at service and quick set up to get out on the road.

Absolutely dreadful customer service! appointment cancelled or forgotten about TWICE, incorrect name used on correspondence, refusing to carry out warranty work on a 2 year old vehicle and no response to a complaint email sent to both Managers. Do not use this dreadful facility. They're happy to take your money when purchasing a vehicle but after sales customer support is non existent.

Absolute Nightmare, Absolute Nightmare,
Keep Away!! (Vertu Motors - Ford Orpington
Transit Centre
Sevenoaks Road, BR6 7LP Orpington, Greater London, GB)
So many broken promises just to get you to buy, then once you've paid, You hear all sorts of stories blaming each other crazy.
They
charged me £1,444 for delivery cost transit custom from Southampton to Orpington there show room.
Didn't realise till I received invoice.
Ridiculous,
I have my new van only 3 days now and want to return as already giving me problems, they said NO I can't return.
Now I how to go above through ford direct.
KEEP AWAY YOU BEEN WARNED!!

CHECK GOOGLE REVIEWS YOU’LL SEE IM NOT THE ONLY ONE!!

From start to finish my experience with Ford was exceptional. Sales rep ISh did a fantastic job with tailoring the right vehicle for my needs. I would highly recommend vertu motors.