I was looking for a new van, right from the first phone call the service was excellent. Luke was the person that delt with the sale, such a relaxed yet professional service from him. Even though I liv... See more
Company replied
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I was looking for a new van, right from the first phone call the service was excellent. Luke was the person that delt with the sale, such a relaxed yet professional service from him. Even though I liv... See more
Company replied
My wife and I called into Vertu Ford Orpington on 9th June to have two key fob batteries replaced, having previously ordered them from the Parts Department on 8th June 26. The service that we... See more
Company replied
I’m struggling to find the right words to describe how I felt after I left Ford Orpington from the service that I got from superstar MEGAN,as an employee they should be over the moon that you’re back... See more
Company replied
I called on Friday to see if I could get an earlier date for a MOT, before calling I had looked at the reviews and was a bit skeptical and I thought if the receptionist was not nice then I would no... See more
Company replied
Written by the company
Sevenoaks Road, BR6 7LP, Orpington, Greater London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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From start to finish my experience with Ford was exceptional. Sales rep ISh did a fantastic job with tailoring the right vehicle for my needs. I would highly recommend vertu motors.

Reply from Vertu Motors - Ford Orpington Transit Centre
Very good service and good customer support

Reply from Vertu Motors - Ford Orpington Transit Centre
Luke was welcoming and always on hand to answer questions throughout the process of purchasing my van. A couple of minor issues popped up but they were sorted as soon as they appeared. Couldn't ask for better service.

Reply from Vertu Motors - Ford Orpington Transit Centre
From the first moment I stepped into the Orpington vertu showroom I was amazed at the service I received.
I cannot thank Luke and Francesca enough.
They were there for me with any queries I had and always available to talk me through anything that I required.
Thanks again
10 out of 10 service

Reply from Vertu Motors - Ford Orpington Transit Centre
I had been let down by another company, and decided to ask Vertu Ford if they could help in getting me a Raptor.
This was on a Thursday. That same day, all paperwork and financials were completed by Bradley Malin, and by Tuesday he handed me the keys. Outstanding service.

Reply from Vertu Motors - Ford Orpington Transit Centre
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