Vertu Motors - Ford Orpington Transit Centre Reviews 

26
TrustScore 4 out of 5

3.9

Sevenoaks Road, BR6 7LP Orpington, Greater London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was looking for a new van, right from the first phone call the service was excellent. Luke was the person that delt with the sale, such a relaxed yet professional service from him. Even though I liv... See more

Company replied

Rated 5 out of 5 stars

My wife and I called into Vertu Ford Orpington on 9th June to have two key fob batteries replaced, having previously ordered them from the Parts Department on 8th June 26. The service that we... See more

Company replied

Rated 5 out of 5 stars

I’m struggling to find the right words to describe how I felt after I left Ford Orpington from the service that I got from superstar MEGAN,as an employee they should be over the moon that you’re back... See more

Company replied

Rated 5 out of 5 stars

I called on Friday to see if I could get an earlier date for a MOT, before calling I had looked at the reviews and was a bit skeptical and I thought if the receptionist was not nice then I would no... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Ford Orpington Transit Centre

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Sevenoaks Road, BR6 7LP, Orpington, Greater London, United Kingdom

  • 0344 558 7044

3.9

Great

TrustScore 4 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(26)

13,560 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience

From start to finish my experience with Ford was exceptional. Sales rep ISh did a fantastic job with tailoring the right vehicle for my needs. I would highly recommend vertu motors.

November 27, 2025
Unprompted review
Vertu Motors  - Ford Orpington Transit Centre logo

Reply from Vertu Motors - Ford Orpington Transit Centre

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Very good service and good customer…

Very good service and good customer support

November 28, 2025
Unprompted review
Vertu Motors  - Ford Orpington Transit Centre logo

Reply from Vertu Motors - Ford Orpington Transit Centre

Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Excellent service

Luke was welcoming and always on hand to answer questions throughout the process of purchasing my van. A couple of minor issues popped up but they were sorted as soon as they appeared. Couldn't ask for better service.

September 23, 2025
Unprompted review
Vertu Motors  - Ford Orpington Transit Centre logo

Reply from Vertu Motors - Ford Orpington Transit Centre

Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Excellent service …

From the first moment I stepped into the Orpington vertu showroom I was amazed at the service I received.
I cannot thank Luke and Francesca enough.
They were there for me with any queries I had and always available to talk me through anything that I required.
Thanks again
10 out of 10 service

October 8, 2025
Unprompted review
Vertu Motors  - Ford Orpington Transit Centre logo

Reply from Vertu Motors - Ford Orpington Transit Centre

Good morning, Jon. Thank you so much for your kind words! We are so happy to hear that Luke and Francesca were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Outstanding

I had been let down by another company, and decided to ask Vertu Ford if they could help in getting me a Raptor.
This was on a Thursday. That same day, all paperwork and financials were completed by Bradley Malin, and by Tuesday he handed me the keys. Outstanding service.

September 25, 2025
Unprompted review
Vertu Motors  - Ford Orpington Transit Centre logo

Reply from Vertu Motors - Ford Orpington Transit Centre

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

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