Robyn, was aboslutely fantastic throughout my whole experince buying my new puma. As someone who doesnt know much about cars, she explained everything perfectly to me and helped me in the purchase. S... See more
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Excellent service from start to finish. Would highly recommend.Taylor in sales was very helpful throughout the process.
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Bought a new Puma Gen E on a personal hire contract. Everything in terms of test drive, model range, costs, contract details etc handled very well by sales staff. Problems with Ford Lease Co which l... See more
Company replied
Thank you Alec, you made buying my next car so easy, from the test drive to driving my new car away and everything in-between. The Vertu customer service was brilliant, I would definitely recommen... See more
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Company details
About Vertu Motors - Ford Redditch
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Battens Drive, B98 0LJ, Redditch, Worcestershire, United Kingdom
- 0344 558 7357
4.6
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Robyn
Robyn, was aboslutely fantastic throughout my whole experince buying my new puma. As someone who doesnt know much about cars, she explained everything perfectly to me and helped me in the purchase. She kept me up to date during the process and helped me navigate all the ins and outs of the car when i went to pick it up. She wasnt pushy and understood what it was i was looking for. Great service from her, would definitely buy from her again.
July 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you so much for your kind words! We are so happy to hear that Robyn was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service from start to finish
Excellent service from start to finish. Would highly recommend.Taylor in sales was very helpful throughout the process.
July 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Louise,
Thank you for your review. We're delighted to hear you received excellent service from start to finish and that Taylor was so helpful throughout the process. Your recommendation is greatly appreciated, and we'll be sure to pass your kind comments on to Taylor and the team at Ford Redditch.
Kind regards,
Danielle
I love my new PUMA!
Liam was very helpful, polite and it was pleasure meeting him and sorting my new Puma.
July 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Jayne,
Thank you for your review. We're delighted to hear that Liam was so helpful and polite, and that it was a pleasure working with him while sorting out your new Puma. We'll be sure to pass on your kind comments to Liam. Enjoy your new car, and thank you for choosing Ford Redditch.
Kind regards,
Danielle
Long wait after paying
Arranged to see a car,a journey of 45 minutes,needed it urgently as I was without a car,viewing the car was as expected,wanted to pay cash,transferred money,and this is where things went wrong,was told it had been passed to accounts department and could take 4 hours,this is not acceptable,I have purchased cars before and I'm driving off within the hour ,I viewed this car around 11 am finally got told at 14.15 everything done.
If i was applying for finance it's understandable,but not to be told do you want to go home and we'll call you,I had a 2 year old with me,luckily my dad was also with me to keep things calm,but I must say if I'd been told possibly 4 hours I would not have made the journey and looked elsewhere,I think more annoyingly my dad had spoke to the sales team the day before regarding the urgency and was assured as long as funds were transferred before 2pm it wasn't a problem,perhaps they should have been more honest regarding the timescale
July 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TP3MB1107 Kind regards, Chloe
Great service Nick was very helpful and…
Great service Nick was very helpful and we brought a used Nissan Juke. So would recommend Vertu Motors
June 27, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you for your great feedback. We’re delighted to hear that Nick was so helpful throughout your purchase and that you’re pleased with your Nissan Juke.
We truly appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Matthew
Excellent Customer Service
The team were fantastic. Amanda, Jodene and Toby. The customer service was excellent, all very helpful. I’m in sales myself and they are a great team. Highly recommended.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Amanda, Jodene, Toby and the team. We hope to see you again soon. Happy motoring, Selina
Very helpful and guided me through the…
Very helpful and guided me through the whole process and shown me around from moving from petrol to electric and all the benefits that brings
June 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Great service from choosing my car and…
Great service from choosing my car and collecting it. Thank you Liam for your help and support.
June 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good afternoon Mandy,
Thank you for your kind feedback. I’m glad to hear everything went smoothly from choosing your car through to collection, and that Liam was able to support you throughout.
Enjoy your new car.
Kind regards,
Dean
Outstanding service from Vertu with the…
Outstanding service from Vertu with the purchase of our new Puma car. Liam was excellent explaining and guiding us through the process.
June 8, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good afternoon John,
Thank you for your review. It’s great to hear you received outstanding service with the purchase of your new Puma, and that Liam provided such clear guidance and support throughout the process.
Kind regards,
Dean
Thank you Alec
Thank you Alec, you made buying my next car so easy, from the test drive to driving my new car away and everything in-between.
The Vertu customer service was brilliant, I would definitely recommend to my family and friends.
June 4, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good morning Carol,
Thank you for your lovely feedback. It’s great to hear Alec made the whole experience so easy for you, from the test drive right through to collecting your new car. We’re really pleased you enjoyed the service and appreciate your recommendation.
Kind regards,
Dean
Great experience.william Garner was…
Great experience.william Garner was really helpful and went above and beyond to help us with everything which really made us happy.Nice atmosphere well done to all concerned and thank you.No complaints from us
June 4, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you for your fantastic feedback.
We’re delighted to hear that you had such a great experience with us and that William Garner was able to go above and beyond to support you throughout. Providing helpful, attentive service is exactly what we strive for, so your kind words will mean a great deal to him.
It’s also wonderful to hear that you enjoyed the atmosphere and that everything met your expectations.
Thank you again for your support and for choosing us—we really appreciate it.
Kind regards,
Keith
Unpressurised sales.
Unpressurised sales.
Engaging staff - Amanda, Jodene and Toby.
May 12, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good morning
Thank you for your review. It’s great to hear you felt comfortable with the unpressured approach and that Amanda, Jodene, and Toby made a positive impression during your visit.
Kind regards,
Dean
Good all round service
Joe was brilliant. Really helpful from the first moment I walked in to the showroom.
His knowledge of the car I was interested in was exceptional and the after sales was also very good. Would definitely recommend.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Shaun,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Ford Redditch.
It’s wonderful to know that Joe made such a strong impression from the moment you arrived, providing helpful support and demonstrating exceptional knowledge about the car you were interested in. We’re also really pleased to hear that the after‑sales service continued to meet your expectations.
Your recommendation means a great deal to Joe and the whole team. Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Picked up my Ford puma Gen E from Vertu…
Picked up my Ford puma Gen E from Vertu Redditch on Friday.
Right from the first meeting with Joe Graham , nothing but great customer service .
He answered all my questions and let me test drive 3 Evs before deciding on the puma .
Joe was extremely knowledge and very polite and friendly.
Car arrived within the month.Very pleased with the car so far.
Thanks to Will for sourcing the car spec for me, and to Niall ,and Joe for being very good at your job . Keep up the good work guys.
May 29, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you for your fantastic review. We’re thrilled to hear about your positive experience with Vertu Redditch and congratulations on your new Ford Puma Gen-E!
It’s great to know that Joe provided such excellent customer service from your very first visit, taking the time to answer all your questions and ensuring you had the opportunity to test drive multiple EVs before making your decision. We’re also pleased to hear that his knowledge and friendly approach made the experience even better.
A big thank you as well for recognising Will for sourcing the perfect specification for you, and to Niall and Joe for delivering such a high standard of service throughout. Your feedback will mean a lot to the whole team.
We’re delighted that your car arrived so quickly and that you’re enjoying it so far. Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead!
Kind regards,
Keith
Excellent service from all the sales…
Excellent service from all the sales staff, especially John Brookes, he makes buying a new car a pleasure, albeit an expensive one.
May 26, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Janice,
Thank you for your fantastic review! We’re delighted to hear you received excellent service from the team at Ford Redditch.
It’s great to know John Brookes made the experience such a pleasure for you — we’ll be sure to pass on your kind words to him.
We hope you’re enjoying your new car, and thank you again for choosing Vertu!
Kind regards,
Kerry
Excellent experience all staff kind and…
Excellent experience all staff kind and freindly, free drinks and cookies. Especially like to say thanks to Will who found me the perfect car.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Graham,
Thank you for your fantastic 5-star review! We’re delighted to hear you had such an excellent experience with the team at Ford Redditch.
It’s great to know that the staff were kind and friendly, and that you felt well looked after during your visit. We’re especially pleased to hear that Will was able to find you the perfect car—your kind words will mean a lot to him and the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Have been using vertu(Bristol street…
Have been using vertu(Bristol street motors) for 25 years to buy and service my cars always find car I'm looking for great service no problems staff very freindly.
May 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good afternoon Robert,
Thank you for your review. It’s fantastic to hear you’ve trusted the team for over 25 years and have consistently received great service. Finding the right car and feeling supported by a friendly team really makes all the difference, and your continued loyalty is truly appreciated.
Kind regards,
Dean
Very efficient service every part of…
Very efficient service every part of the procedure explained to me every step of the way. The Mobility Representative Mr John Barnes excellent that's why I have returned again for my new vehicle.
April 28, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good morning Dawn,
Thank you for your review. It’s great to hear the process was explained clearly every step of the way and that you received such efficient service. John will be delighted to know his support is the reason you returned again for your new vehicle.
Kind regards,
Dean
Very helpful
Very helpful, no pressure sales person. Gabriella answered all our queries clearly. Good communication by phone or email throughout transaction.
April 27, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good morning,
Thank you for your feedback. I’m pleased to hear that Gabriella was helpful and approachable, taking the time to answer your questions clearly without any pressure. It’s great to know the communication throughout the process was clear and consistent by both phone and email.
Kind regards,
Dean
First class experience as always
First class experience as always. I would go nowhere else! 😀 I look on everyone at Vertu Redditch as friends, especially Will, Gabi and John Brookes. Always second to none! 😀
April 23, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Dear L Waite,
Thank you so much for taking the time to share your feedback. We’re absolutely delighted to hear that you continue to enjoy a first‑class experience with us and that Vertu Redditch feels like a place you can truly call home.
Your kind words about the team, especially Will, Gabi and John Brookes, are very much appreciated. It’s wonderful to know that the relationships you’ve built with them make such a difference and that the service continues to be second to none.
Thank you again for your loyalty and trust — comments like yours really do mean a great deal to us.
Kind regards,
Liza
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