Picked up my Ford puma Gen E from Vertu Redditch on Friday. Right from the first meeting with Joe Graham , nothing but great customer service . He answered all my questions and let me test drive... See more
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Bought a new Puma Gen E on a personal hire contract. Everything in terms of test drive, model range, costs, contract details etc handled very well by sales staff. Problems with Ford Lease Co which l... See more
Company replied
Gabby was super helpful in the whole remote purchasing process, clear comms, clear expectations and assistance throughout. She called many times to ensure things were running smoothly and we had... See more
Company replied
Have been using vertu(Bristol street motors) for 25 years to buy and service my cars always find car I'm looking for great service no problems staff very freindly.
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Company details
About Vertu Motors - Ford Redditch
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Battens Drive, B98 0LJ, Redditch, Worcestershire, United Kingdom
- 0344 558 7357
4.6
Excellent
41 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Picked up my Ford puma Gen E from Vertu…
Picked up my Ford puma Gen E from Vertu Redditch on Friday.
Right from the first meeting with Joe Graham , nothing but great customer service .
He answered all my questions and let me test drive 3 Evs before deciding on the puma .
Joe was extremely knowledge and very polite and friendly.
Car arrived within the month.Very pleased with the car so far.
Thanks to Will for sourcing the car spec for me, and to Niall ,and Joe for being very good at your job . Keep up the good work guys.
May 29, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you for your fantastic review. We’re thrilled to hear about your positive experience with Vertu Redditch and congratulations on your new Ford Puma Gen-E!
It’s great to know that Joe provided such excellent customer service from your very first visit, taking the time to answer all your questions and ensuring you had the opportunity to test drive multiple EVs before making your decision. We’re also pleased to hear that his knowledge and friendly approach made the experience even better.
A big thank you as well for recognising Will for sourcing the perfect specification for you, and to Niall and Joe for delivering such a high standard of service throughout. Your feedback will mean a lot to the whole team.
We’re delighted that your car arrived so quickly and that you’re enjoying it so far. Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead!
Kind regards,
Keith
Excellent service from all the sales…
Excellent service from all the sales staff, especially John Brookes, he makes buying a new car a pleasure, albeit an expensive one.
May 26, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Janice,
Thank you for your fantastic review! We’re delighted to hear you received excellent service from the team at Ford Redditch.
It’s great to know John Brookes made the experience such a pleasure for you — we’ll be sure to pass on your kind words to him.
We hope you’re enjoying your new car, and thank you again for choosing Vertu!
Kind regards,
Kerry
Excellent experience all staff kind and…
Excellent experience all staff kind and freindly, free drinks and cookies. Especially like to say thanks to Will who found me the perfect car.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Graham,
Thank you for your fantastic 5-star review! We’re delighted to hear you had such an excellent experience with the team at Ford Redditch.
It’s great to know that the staff were kind and friendly, and that you felt well looked after during your visit. We’re especially pleased to hear that Will was able to find you the perfect car—your kind words will mean a lot to him and the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Have been using vertu(Bristol street…
Have been using vertu(Bristol street motors) for 25 years to buy and service my cars always find car I'm looking for great service no problems staff very freindly.
May 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good afternoon Robert,
Thank you for your review. It’s fantastic to hear you’ve trusted the team for over 25 years and have consistently received great service. Finding the right car and feeling supported by a friendly team really makes all the difference, and your continued loyalty is truly appreciated.
Kind regards,
Dean
Very efficient service every part of…
Very efficient service every part of the procedure explained to me every step of the way. The Mobility Representative Mr John Barnes excellent that's why I have returned again for my new vehicle.
April 28, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good morning Dawn,
Thank you for your review. It’s great to hear the process was explained clearly every step of the way and that you received such efficient service. John will be delighted to know his support is the reason you returned again for your new vehicle.
Kind regards,
Dean
Very helpful
Very helpful, no pressure sales person. Gabriella answered all our queries clearly. Good communication by phone or email throughout transaction.
April 27, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good morning,
Thank you for your feedback. I’m pleased to hear that Gabriella was helpful and approachable, taking the time to answer your questions clearly without any pressure. It’s great to know the communication throughout the process was clear and consistent by both phone and email.
Kind regards,
Dean
First class experience as always
First class experience as always. I would go nowhere else! 😀 I look on everyone at Vertu Redditch as friends, especially Will, Gabi and John Brookes. Always second to none! 😀
April 23, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Dear L Waite,
Thank you so much for taking the time to share your feedback. We’re absolutely delighted to hear that you continue to enjoy a first‑class experience with us and that Vertu Redditch feels like a place you can truly call home.
Your kind words about the team, especially Will, Gabi and John Brookes, are very much appreciated. It’s wonderful to know that the relationships you’ve built with them make such a difference and that the service continues to be second to none.
Thank you again for your loyalty and trust — comments like yours really do mean a great deal to us.
Kind regards,
Liza
Sale of Mazda CX 30 - Vertu Redditch
The two ladies at Vertu Redditch were very professional and friendly and worked hard to ensure the transaction went smoothly
April 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you for your feedback. We’re so pleased to hear that the team at Vertu Redditch provided professional, friendly service and helped ensure everything went smoothly for you. Your comments mean a great deal to us.
Many thanks,
Chloe
Redditch ford
Nick dean from Redditch ford was very helpful and kept us updated , would definately recomend Redditch ford
March 21, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Karen,
Thank you so much for your lovely 5‑star review! We're delighted to hear that Nick at Ford Redditch was so helpful and kept you fully updated throughout your experience. It’s great to know he made such a positive impression.
We really appreciate your recommendation — it means a lot to the whole team at Redditch Ford.
Kind regards,
Liza.
Polite staff that made my experience pleasant
Polite staff that made my experience at Virtu Ford Redditch a pleasant experience , l wanted to wait at Virtu Ford while the car was serviced , l must say everything went to plan as soon as l saw the girls on the reception, great service and report from the mechanic
Special thanks to Kerry for keeping me topped up with coffee when the coffee machine decided to malfunction
March 18, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Bob,
Thank you for the 5‑star review. It’s great to hear the team at Ford Redditch made your visit so pleasant, and that everything ran smoothly while your car was serviced. The reception team, mechanic, and Kerry on the service desk will really appreciate your kind words.
Kind regards,
Kerry
Superb customer experience!
Gabby was super helpful in the whole remote purchasing process, clear comms, clear expectations and assistance throughout. She called many times to ensure things were running smoothly and we had the information we needed and expectations being set.
The car was ready to go with all the things we'd discussed in record time so we couldn't have asked for more!
Great aftercare checking we got home ok and the car was to our expectation along with follow ups for the car insurances and extra things we also took out.
I would definitely buy another car from here and Gabby again!
March 16, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Tony,
Thank you so much for taking the time to leave this brilliant 5‑star review. We’re delighted to hear how smoothly your remote purchasing experience went, and it’s wonderful to know that Gabby supported you so well throughout the entire process.
Clear communication and setting the right expectations are so important, and it’s great to hear that Gabby kept in regular contact to ensure everything was running exactly as it should. We’re thrilled that your car was prepared in record time and ready with everything you had agreed — that’s the standard we always aim for.
It’s also lovely to hear that the aftercare matched the same high standard, from checking you arrived home safely to making sure your insurance and additional products were all in place. Gabby will be over the moon to hear your feedback.
Thank you again for your kind words — we’re so pleased you’d return to buy another car from us, and from Gabby in particular.
Kind regards,
Liza.
Excellent customer service
John Brookes and Gabby provided excellent customer service, making me feel valued as a Vertu customer.
March 12, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi there,
Thank you for your excellent 5-star review. We're really pleased to hear that John Brookes and Gabby provided such great customer service and made you feel valued as a Vertu customer. Your feedback means a lot, and the team will be delighted to hear your kind words.
Thank you again for taking the time to share your experience.
Kind regards,
Liza
Extremely Disappointing Experience
UPDATED: A difficult experience, but credit where it is due for how it was handled afterwards.
I purchased my car from Bristol Street Motors three years ago. At the time the sales team were friendly and helpful and I had no complaints about the purchase process itself.
Unfortunately my experience with the service department was very disappointing. My car developed an issue with a corroded coolant pipe underneath the vehicle which required urgent attention. When the service team inspected the car they explained that corrosion had been caused by a small crack at the front of the vehicle that had been present since purchase. This potentially resulted in a premature significant repair cost.
When I asked whether the dealership would consider contributing towards the repair as a gesture of goodwill, I felt the response from the service desk was dismissive and I left feeling belittled and unheard. I was also told the car had received a courtesy clean and valet, which had not been done. When I asked to see the invoice before paying the bill, I was made to feel as though this was an unreasonable request, despite the size of the cost.
At the time this was extremely frustrating, particularly as I had already been without my car for several weeks causing my high levels of stress and anxiety.
Shortly after collecting the vehicle, I then experienced a loud screeching noise which was extremely worrying given the recent repair. I did then make a complaint directly to the dealership about my experience and the noise, I am happier to say this was investigated very quickly by both Phil and Mark and turned out to be a small stone caught between the brake disc and backing plate. Once removed the issue was resolved immediately.
The Manger Phil who has contacted me directly then took the time to speak with me about my experience. He listened to my concerns, acknowledged why I had been so upset and apologised that the service had fallen short of expectations. I was also able to give direct feedback to the service advisor involved, who had asked for honest feedback and appeared genuinely willing to learn from the situation.
While my initial experience was upsetting, I do appreciate that the dealership took the feedback seriously and made the effort to listen I was also much happier with the speed and communication regarding the secondary issue and the way management took my complaint seriously.
March 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza
Buying an electric car for the first time
Having never purchased an electric car before I had reservations and numerous questions. My sales advisor, Joseph Graham, answered all questions thoroughly and honestly. His communication throughout the process was excellent. All in all, a top class service.
March 5, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good afternoon Peter,
Thank you for sharing your experience. I’m really pleased to hear that Joseph supported you so well throughout your first electric car purchase. It’s great that he took the time to answer all your questions thoroughly and honestly, and that his communication helped make the process clear and reassuring.
I’m delighted to hear the overall service felt top class — feedback like yours is truly appreciated.
Kind regards,
Dean
Great Ford dealership
Absolutely great communications and service from my first contact with Joe Graham to receiving my new car.
March 2, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Nick,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you received great communication and service from your very first contact with Joe Graham right through to receiving your new car. Your kind feedback means a lot to the team at Vertu Ford Redditch.
We really appreciate you taking the time to share your experience.
Kind regards,
Liza
Great Explorer
Knowledgeable salesman. Pleasant - not pushy. Listened to my requirements - found a vehicle that matched what I wanted.
February 5, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good afternoon Phil,
Thank you for leaving your feedback. I’m really pleased to hear that your salesman was knowledgeable, pleasant, and took the time to listen to what you needed. It’s great that they were able to match you with the right vehicle without any pushy approach.
Kind regards, Dean
Puma gen E from redditch
Ordering my Ford puma gen E from
Verity in redditch was a great experience. There was a delay in the vehicle but this was not the branches fault, instead due to the amount of cars ordered because of the good deal. I dealt with Will - the new car sales manager who was brilliant throughout the whole process. When ordering the car he answered all my queries and explained the process thoroughly and responded to all my emails promptly whenever I had a question following this! Handover day was great too - top service from will and the branch altogether. Really recommend to everyone!
February 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Hi Marney
Thank you for your fantastic feedback. We're delighted to hear that ordering your Ford Puma Gen E with Vertu Redditch was such a positive experience. Although the vehicle delay was outside the branch’s control, it’s great to know that Will, our New Car Sales Manager, supported you brilliantly throughout the entire process.
We’re pleased he was able to answer all your queries clearly, keep you fully informed, and respond promptly to your emails. It’s also wonderful to hear that handover day was smooth and that you received top‑quality service from Will and the whole team.
Your recommendation means a great deal to us — thank you again, and we hope you enjoy your new Puma Gen E!
Kind regards
Dawn
Ford kuga Motability vehicle
I recently renewed my motability contract and chose a ford kuga to suit my needs. I dealt with Mr Brooke’s from the start. He was friendly, helpful & very informative. He informed me about the features of the car in a pace that was comfortable and easy for me to follow. I wasn’t treated any different because I was a Motability customer and found the overall experience very good. Also any aftercare I may need I can just contact him again which makes things much easier to deal with.
Thank you Virtu ford Redditch & Mr Brookes!
January 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good afternoon Helen. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with John and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
very good experience overall
very good experience overall. would recommend.
December 29, 2025
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Great new car, great customer service
Easy customer experience right from point of order, sorting the finance, through to collection.
December 29, 2025
Unprompted review
Reply from Vertu Motors - Ford Redditch
Good afternoon Richard. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
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