Vertu Motors - Honda Morpeth Reviews 

43
TrustScore 4.5 out of 5

4.5

Coopies Lane, NE61 6JN Morpeth, Northumberland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Vertu Honda Morpeth is the standard to which other franchises should strive to achieve. Always professional yet friendly and polite, all questions answered in full with zero pressure, you the... See more

Company replied

Rated 5 out of 5 stars

My car was due an MOT and I mistakenly booked it in for a day when my husband needs to go for hospital treatment. They were so kind, as they always are, and ensured that I got my car back in time. It... See more

Company replied

Rated 5 out of 5 stars

I was looking to switch from hybrid to full electric car and followed up on an email they sent me. I have always liked Vertu Honda Morpeth having used them for my last two cars. I visited their... See more

Company replied

Rated 5 out of 5 stars

Just recently purchased a car off this dealership.from the initial phone call to enquire & to purchase vehicle. The service was excellent, extremely friendly guys who were honest & open with the purch... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Honda Morpeth

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Coopies Lane, NE61 6JN, Morpeth, Northumberland, United Kingdom

  • 0344 659 8073

4.5

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(43)

12,620 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used the MORPETH branch

I used the MORPETH branch, I needed a replacement part fitted and the experience was outstanding, I mean really perfect in every possible way. The customer service representatives were absolutely fantastic, a really nice group of people who went that extra mile to accommodate me and my son who has severe disabilities. They gave him and myself the best experience as customers ever and we will never forget that because moments like that define life and inspire us with excellence and perfection that you just don't see anywhere else.

February 9, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you so much for your wonderful feedback. I’m delighted to hear that your experience at our Morpeth branch was outstanding from start to finish. It’s fantastic to know that our team went the extra mile to support both you and your son, and that their care and kindness made such a memorable impact.
Providing exceptional service is incredibly important to us, and your comments about excellence and perfection mean a great deal to the whole team. We truly appreciate you sharing this experience.
Kind regards
Keith

Rated 5 out of 5 stars

Great staff, Great service

Great friendly and knowledgeable staff, a delight to deal with - nothing is too much trouble for them.

February 7, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for your kind feedback. We’re delighted to hear you found the team friendly, knowledgeable, and a pleasure to deal with. It’s great to know nothing was too much trouble. We really appreciate your comments.
Kind regards, Keith

Rated 5 out of 5 stars

Positive and supportive experience

Everyone at Vertu was polite, kind, helpful and really nice. No pressure at all, just an overall top-notch experience - so different from other dealers I've been to in the past. Such a positive energy there - would highly recommend.

January 29, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Excellent Experience

from going into showroom Michael was prepared for the transfer of my new Motability car with a really relaxing and professional manner which is a great help for people such as myself and then explained everything about the car with patience and understanding which to older people means a lot. Service great , Michael Wood excellent

January 27, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellent Experience

Corey was great from start to finish. He was helpful, knowledgeable and kept me updated throughout the whole process. Highly recommended.

January 21, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you so much for your kind words! We are so happy to hear that Corey was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

New car

Very pleasant experiance from start to finish chris was so helpful and friendly
Covered everything i wanted to know
Would definetly go back

January 4, 2026
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Overall a great used car purchase experience

Overall a great used car purchase experience. Prompt responses to initial email queries and a good experience when I arrived at the showroom.
Thank you to Andrew Davis for your professional, no pressure approach.
Would thoroughly recommend.

December 19, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Andrew and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

Excellent customer service altogether

Excellent customer service altogether. I was driven home and back to base again after the repair was made. I've never had that treat before, anywhere else.
I was also given a clear and concise list of faults that will require future attention.

November 26, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good afternoon Karl. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Just recently purchased a car off this…

Just recently purchased a car off this dealership.from the initial phone call to enquire & to purchase vehicle. The service was excellent, extremely friendly guys who were honest & open with the purchase of vehicle. Never felt any pressure to buy, very knowledgeable with any questions we asked. The total experience was one of best I’ve had . Would highly recommend Vertu Honda, Morpeth especially Chris & Neal .

November 19, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good afternoon. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

The salesman was both courteous &…

The salesman was both courteous & polite, he tailored the finance to meet my requirements.

October 15, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Everyone in the showroom was attentive…

Everyone in the showroom was attentive and helpful, nothing was a bother to them. From the sales staff to the workshop team I couldn't find fault with anyone or anything

October 17, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Golf GTI from Vertu…

Just collected my Golf GTI from Vertu Honda - Morpeth. The process from start to finish was very smooth and easy. Corey and Adam were a pleasure to deal with throughout. They both did everything they could to ensure I was happy with my purchase. Thanks guys.

October 8, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning, Andy. Thank you so much for your kind words! We are so happy to hear that Corey and Adam were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Brilliant service from Corey and…

Brilliant service from Corey and everyone at Vertu Morpeth. Just purchased my third CRV and the whole experience was professional, smooth and hassle free.

September 30, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning Robert. Thank you so much for your kind words! We are so happy to hear that Corey and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Extremely good service from Chris

Extremely good service from Chris, he made the whole process quick and easy with no stress and went above and beyond to ensure his customers are happy.

September 30, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Good morning Ryan. Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

easy to work with

Simple, direct, straightforward communication that made sense and was open handed in their discourse

September 27, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Smiles and professionalism.

Chris guided us through the buying process with a warm smile and great professionalism on each of our visits. He listened to what we wanted and found us the perfect car. He was a joy to do business with. Vertu Honda is a good dealership to buy from. We would definately recommend them.

September 16, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Hi William Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

A faultless buying experience

The sales executive who dealt with is was exceptional. Each step of the process was clearly explained and it made buying a new car easy. This is our second Honda from Morpeth and I would recommend both their sales and after service to anybody.

September 12, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

New car purchase

Most enjoyable experience from start to delivery

September 10, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Hi Brennap. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Fantastic service by Adam and Corey

Fantastic service by Adam and Corey. Friendly, not pushy and kept up to date throughout the process. All in all a very positive experience.

September 1, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

I was recommended by a friend to go to…

I was recommended by a friend to go to Honda Morpeth. Salesperson Corey and colleagues couldn’t be more helpful. I did not feel pressured at all and found service very very good. I would not hesitate to recommend to others.

July 15, 2025
Unprompted review
Vertu Motors  - Honda Morpeth logo

Reply from Vertu Motors - Honda Morpeth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look