Vertu Honda Morpeth is the standard to which other franchises should strive to achieve. Always professional yet friendly and polite, all questions answered in full with zero pressure, you the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Vertu Honda Morpeth is the standard to which other franchises should strive to achieve. Always professional yet friendly and polite, all questions answered in full with zero pressure, you the... See more
Company replied
My car was due an MOT and I mistakenly booked it in for a day when my husband needs to go for hospital treatment. They were so kind, as they always are, and ensured that I got my car back in time. It... See more
Company replied
I was looking to switch from hybrid to full electric car and followed up on an email they sent me. I have always liked Vertu Honda Morpeth having used them for my last two cars. I visited their... See more
Company replied
Just recently purchased a car off this dealership.from the initial phone call to enquire & to purchase vehicle. The service was excellent, extremely friendly guys who were honest & open with the purch... See more
Company replied
Written by the company
Coopies Lane, NE61 6JN, Morpeth, Northumberland, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I used the MORPETH branch, I needed a replacement part fitted and the experience was outstanding, I mean really perfect in every possible way. The customer service representatives were absolutely fantastic, a really nice group of people who went that extra mile to accommodate me and my son who has severe disabilities. They gave him and myself the best experience as customers ever and we will never forget that because moments like that define life and inspire us with excellence and perfection that you just don't see anywhere else.

Reply from Vertu Motors - Honda Morpeth
Great friendly and knowledgeable staff, a delight to deal with - nothing is too much trouble for them.

Reply from Vertu Motors - Honda Morpeth
Everyone at Vertu was polite, kind, helpful and really nice. No pressure at all, just an overall top-notch experience - so different from other dealers I've been to in the past. Such a positive energy there - would highly recommend.

Reply from Vertu Motors - Honda Morpeth
from going into showroom Michael was prepared for the transfer of my new Motability car with a really relaxing and professional manner which is a great help for people such as myself and then explained everything about the car with patience and understanding which to older people means a lot. Service great , Michael Wood excellent

Reply from Vertu Motors - Honda Morpeth
Corey was great from start to finish. He was helpful, knowledgeable and kept me updated throughout the whole process. Highly recommended.

Reply from Vertu Motors - Honda Morpeth
Very pleasant experiance from start to finish chris was so helpful and friendly
Covered everything i wanted to know
Would definetly go back

Reply from Vertu Motors - Honda Morpeth
Overall a great used car purchase experience. Prompt responses to initial email queries and a good experience when I arrived at the showroom.
Thank you to Andrew Davis for your professional, no pressure approach.
Would thoroughly recommend.

Reply from Vertu Motors - Honda Morpeth
Excellent customer service altogether. I was driven home and back to base again after the repair was made. I've never had that treat before, anywhere else.
I was also given a clear and concise list of faults that will require future attention.

Reply from Vertu Motors - Honda Morpeth
Just recently purchased a car off this dealership.from the initial phone call to enquire & to purchase vehicle. The service was excellent, extremely friendly guys who were honest & open with the purchase of vehicle. Never felt any pressure to buy, very knowledgeable with any questions we asked. The total experience was one of best I’ve had . Would highly recommend Vertu Honda, Morpeth especially Chris & Neal .

Reply from Vertu Motors - Honda Morpeth
The salesman was both courteous & polite, he tailored the finance to meet my requirements.

Reply from Vertu Motors - Honda Morpeth
Everyone in the showroom was attentive and helpful, nothing was a bother to them. From the sales staff to the workshop team I couldn't find fault with anyone or anything

Reply from Vertu Motors - Honda Morpeth
Just collected my Golf GTI from Vertu Honda - Morpeth. The process from start to finish was very smooth and easy. Corey and Adam were a pleasure to deal with throughout. They both did everything they could to ensure I was happy with my purchase. Thanks guys.

Reply from Vertu Motors - Honda Morpeth
Brilliant service from Corey and everyone at Vertu Morpeth. Just purchased my third CRV and the whole experience was professional, smooth and hassle free.

Reply from Vertu Motors - Honda Morpeth
Extremely good service from Chris, he made the whole process quick and easy with no stress and went above and beyond to ensure his customers are happy.

Reply from Vertu Motors - Honda Morpeth
Simple, direct, straightforward communication that made sense and was open handed in their discourse

Reply from Vertu Motors - Honda Morpeth
Chris guided us through the buying process with a warm smile and great professionalism on each of our visits. He listened to what we wanted and found us the perfect car. He was a joy to do business with. Vertu Honda is a good dealership to buy from. We would definately recommend them.

Reply from Vertu Motors - Honda Morpeth
The sales executive who dealt with is was exceptional. Each step of the process was clearly explained and it made buying a new car easy. This is our second Honda from Morpeth and I would recommend both their sales and after service to anybody.

Reply from Vertu Motors - Honda Morpeth
Most enjoyable experience from start to delivery

Reply from Vertu Motors - Honda Morpeth
Fantastic service by Adam and Corey. Friendly, not pushy and kept up to date throughout the process. All in all a very positive experience.

Reply from Vertu Motors - Honda Morpeth
I was recommended by a friend to go to Honda Morpeth. Salesperson Corey and colleagues couldn’t be more helpful. I did not feel pressured at all and found service very very good. I would not hesitate to recommend to others.

Reply from Vertu Motors - Honda Morpeth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.