This is how all car buying should be, first class service with no ' hard sell ' tactics. Chris Stewart was professional and keen to find out my needs and went to great lengths to assist me. Everything... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Vertu Honda Morpeth is the standard to which other franchises should strive to achieve. Always professional yet friendly and polite, all questions answered in full with zero pressure, you the... See more
Company replied
My car was due an MOT and I mistakenly booked it in for a day when my husband needs to go for hospital treatment. They were so kind, as they always are, and ensured that I got my car back in time. It... See more
Company replied
Just recently purchased a car off this dealership.from the initial phone call to enquire & to purchase vehicle. The service was excellent, extremely friendly guys who were honest & open with the purch... See more
Company replied
Company details
About Vertu Motors - Honda Morpeth
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Coopies Lane, NE61 6JN, Morpeth, Northumberland, United Kingdom
- 0344 659 8073
4.5
Excellent
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is how all car buying should be
This is how all car buying should be, first class service with no ' hard sell ' tactics. Chris Stewart was professional and keen to find out my needs and went to great lengths to assist me. Everything was provided and explained clearly. A wholly satisfying experience as was the last vehicle I purchased from them, and it won't be my last🤓
August 7, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for your fantastic review and for choosing us again. We're delighted to hear that Chris Stewart provided a first-class experience, taking the time to understand your needs and support you throughout the process without any hard-sell tactics. It's great to know everything was explained clearly and that you felt well looked after from start to finish.
Your continued trust means a lot to us, and we're thrilled that this purchase was every bit as satisfying as your last. We'll be sure to pass your kind words on to Chris. Enjoy your new vehicle, and we look forward to welcoming you back when the time comes for your next one! 🚗😊. Kind regards, Selina
Buying my new car was simple quick and…
Buying my new car was simple quick and hassle free. Corey was very helpful and very efficient
August 20, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Good morning Debbie,
Thank you for your great feedback, it’s wonderful to hear buying your new car was simple, quick and hassle-free. We’re delighted Corey was so helpful and efficient throughout, helping to make the whole experience a positive one.
Kind regards,
Dean
Staff were friendly and helpful
Staff were friendly, knowledgeable, patient and very pleasant to deal with. Corey was our primary contact; excellent communication, prompt attention, rapid follow up and friendly conversation were all features I appreciated. Plus I now own an excellent car for my needs and preferences!
August 11, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Hi Chris,
Thank you for taking the time to leave us such a fantastic 5-star review. We're delighted to hear that you had such a positive experience with Honda Morpeth.
It's wonderful to know that you found the team friendly, knowledgeable, patient, and pleasant to deal with throughout your journey. We pride ourselves on delivering a welcoming and professional experience, so it's great to hear this reflected in your visit.
We're especially pleased to hear your kind comments about Corey. Excellent communication, prompt attention, and ongoing support are exactly the qualities we strive for, and we're delighted that Corey helped make the process smooth and enjoyable from start to finish.
Most importantly, it's fantastic to hear that you've found an excellent car that perfectly suits your needs and preferences.
Thank you again for your wonderful feedback. We'll be sure to pass your comments on to Corey and the wider team, who will be delighted to receive them.
We wish you many happy miles in your new car.
Kind regards,
Liza.
Great part exchange process and great new car
I was looking to switch from hybrid to full electric car and followed up on an email they sent me. I have always liked Vertu Honda Morpeth having used them for my last two cars. I visited their site still a little undecided but they talked me through the process and showed me a car in stock that was in the process of being sold. There was no hard sell and indeed it was a few days before I went back and made the decision.
Their friendly professional staff again took note of my needs and researched their network to find me the car.
They also offered me a very fair price to part exchange.
I was kept in the loop while they arranged collection from the other site and then prepared the new car for me.
Handover was painless and they took me through the new tech and setting up the My Honda+ app.
All in all a great experience and tremendous customer service, and I got another lovely car in the process.
I could not be happier - special thanks to Chris Stuart and all the staff at Vertu Honda Morpeth.
July 17, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for your wonderful review.
We are delighted to hear that the team at Vertu Honda Morpeth made your transition from hybrid to electric so smooth and enjoyable. It's great to know there was no pressure, just friendly and professional support to help you make the right decision.
We're especially pleased that Chris Stuart and the team took the time to understand your needs, source the right vehicle, keep you updated throughout the process, and ensure handover was straightforward and informative.
Thank you for your continued loyalty to Vertu Honda Morpeth. We hope you enjoy your new electric vehicle and appreciate your kind words about the team's tremendous customer service.
Kind regards,
Keith
Vertu Honda Morpeth is the standard to…
Vertu Honda Morpeth is the standard to which other franchises should strive to achieve. Always professional yet friendly and polite, all questions answered in full with zero pressure, you the customer are always in charge.
I would wish to thank Andy in sales for the hours he has spent finding me the right car and the continued after sales support. Most recently I have no hesitation in giving the same praise to Corey in sales for a painless transaction and attention to detail.
I strongly urge you pay them a visit, you have nothing to lose and much to gain. Enjoy a free coffee and browse their stock backed by a cast-iron guarantee.
You can even use their free online valuation tool to determine the value of your own vehicle.
What are you waiting for?
July 18, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you so much for your fantastic review and for taking the time to share your experience with Vertu Honda Morpeth.
We are absolutely delighted to hear that both Andy and Corey provided the high standard of service that we strive to deliver to every customer. Finding the right car is an important decision, and it is wonderful to know that Andy's dedication, expertise, and ongoing aftersales support helped make the process both enjoyable and reassuring. It is equally pleasing to hear that Corey continued that experience with a smooth, hassle-free transaction and great attention to detail.
At Vertu Honda Morpeth, we firmly believe that our customers should always feel in control, with honest advice, clear information, and absolutely no pressure. Your kind comments perfectly reflect the values we work hard to uphold every day.
Thank you also for recommending our dealership, our online valuation tool, and of course our complimentary coffee! Recommendations from valued customers such as yourself mean a great deal to the entire team.
We truly appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Keith
They go out of their way to help.
My car was due an MOT and I mistakenly booked it in for a day when my husband needs to go for hospital treatment. They were so kind, as they always are, and ensured that I got my car back in time. It was my fault and I won’t do it again but really appreciated their efforts and kindness that day. Plus my car was spotless when it was returned, can’t recommend them highly enough.
July 2, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Hi,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our team was able to help when you needed it most and ensure your car was returned in time for your husband's hospital appointment. We understand how important these situations can be, and we're pleased we could provide the support and flexibility you needed.
It's also great to know that you appreciated the condition of your car on its return. Delivering a high level of service and looking after our customers is something we take great pride in, so your kind words mean a lot to us.
Thank you for your recommendation, and we look forward to welcoming you back in the future.
Kind regards,
Keith
Friendly professional service
Friendly professional service. No pressure sales. Extremely helpful in all respects. Nothing too much trouble. Excellent vehicle. Very pleased.
June 22, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Good afternoon Margaret,
Thank you for your lovely feedback, it’s great to hear you received such friendly and professional service and felt well supported throughout. We’re pleased you’re so happy with your vehicle.
Kind regards,
Dean
First class
First class, friendly and no hassle service right the way through. Andy us is a highly proficient gentleman and a credit to Morpeth Honda.
Thank you. We love the car!!
June 15, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Good afternoon David,
Thank you for your review. It’s great to hear you received such first‑class, friendly, and hassle‑free service throughout. Andy will be delighted to know his knowledge and support made such a positive impression — he’s a real credit to the team.
We’re especially pleased to hear you love your new car!
Kind regards,
Dean
We’ve just purchased a nearly new Honda…
We’ve just purchased a nearly new Honda HRV from the Vertu Honda Morpeth dealership. Corey the sales person was helpful and courteous with us. My wife and I are new to this type of car and Corey explained the functions of the vehicle expertly and patiently with us. The other sales team and staff were friendly and helpful too. We would definitely use this dealership for our next purchase.
May 21, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you so much for your lovely feedback. We're delighted to hear that your experience purchasing your nearly new Honda HR‑V at Vertu Honda Morpeth was such a positive one.
It’s fantastic to know that Corey looked after you so well — being helpful, courteous, and especially patient when explaining the features of a new type of car really makes all the difference. We’re so pleased he helped you both feel confident and comfortable with your new vehicle.
t’s also great to hear that the wider team were friendly and supportive throughout your visit.
Your kind words and your intention to return for your next purchase mean a great deal to us — thank you again for choosing Vertu Honda Morpeth.
Don't waste your time and money
When I bought this car brand new this car was getting over 200 miles worth of range on 80 percent charge, with no air conditioning on. It now only gets 143 miles with 80 percent charge with no air conditioning on. I have been to this so called dealership numerous times over this issue and they say there is nothing the matter with car and to reset the trip. There is less than 4000 miles on the car (honda eny1). This is ridiculous. Also the staff are really unhelpful. Don't waste your time and money with this dealership. Been back to this so called dealership as loads of warning lights on car. 12v battery was drained, not for the first time. They trickle charged the battery, which they said was the problem. This fixed the range of vehicle and removed warning lights, but instead of replacing this battery under warranty John service guy told me to buy a trickle charger and charge the 12v battery when I'm not using the car. The car is parked outside and there are kids play near by the car. Does this sound reasonable to you?
May 19, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Hello Margaret, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Please do get back in touch if we can assist further for you. Kind regards, Adam Brown - Branch Manager.
2023 Honda HR-V purchase
I have purchased 2023 Honda HR-V Advance at Vertu Morpeth Honda recently. Very happy with the car and customer service.
I was not very happy with front tyres and a bit damaged rear wheel. So the dealership agreed to replace both front tyres and and refurbish the rear wheel. They also gave me a very competitive price for my trade in vehicle.
Special shoutout to Corey who was incredibly helpful during the purchase process and guided me trough it.
Great service. Keep it up!
April 30, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Good afternoon Heorhi,
Thank you for your review. It’s great to hear that you’re very happy with your Honda HR-V and the level of customer service you received. We’re pleased the team were able to address your concerns with the tyres and wheel, and provide a competitive part exchange offer. Corey will be delighted to know he was so helpful in guiding you through the process.
Kind regards,
Dean
Excellent customer service
The service we received at Vertu Morpeth when we purchased a used Honda CRV was impeccable. Corey genuinely helped us choose a car that would suit our circumstances and was very patient and understanding.
January 19, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Hi there,
Thank you for your wonderful feedback. We're absolutely delighted to hear that your experience at Vertu Morpeth was impeccable when purchasing your used Honda CR‑V. It’s fantastic to know that Corey genuinely took the time to understand your circumstances and helped you choose the right car.
We’re especially pleased to hear how patient and understanding he was throughout — your kind words will mean a great deal to him and the team.
Thank you again for choosing us.
Kind regards
Dawn
I have just purchased a Honda Jazz from…
I have just purchased a Honda Jazz from the Vertu Morpeth dealership. Corey Jones, the sales person was extremely helpful. He went through the cars details patiently with me. He was very professional in explaining the different types of purchasing options and he handled all the car details smoothly and efficiently. A pleasure to deal with.
May 5, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Hi there,
Thank you for your lovely feedback. We're delighted to hear that your experience at Vertu Morpeth was such a positive one. It’s wonderful to know that Corey Jones was extremely helpful, taking the time to go through all the details of the car with you patiently and ensuring everything was clearly explained.
We’re especially pleased that he supported you with the different purchasing options and handled everything smoothly and efficiently. Your kind words about him being a pleasure to deal with will mean a great deal to Corey and the team.
Thank you again for choosing us, and we hope you enjoy every mile in your new Honda Jazz.
Kind regards
Dawn
We purchased a Suzuki Vitara ND68 from Vertu…
We purchased a Suzuki Vitara (ND68) from Vertu Morpeth. When the car arrived it was filthy, full of crumbs and marks all over the seats. No warranty was provided at the time even though they said they had emailed it. Beware as once they have your money they don’t want to know. We have had BOTH wing MIRRORS literally fall out in the space of two weeks. The right hand mirror fell off when we were travelling at speed on the motorway. Adam (Branch Manager) appeared to be disinterested and had the attitude that it’s not our problem. If the Motor Assured Warranty don’t cover it then nothing to do with us. Good luck with obtaining repeat business. Rest assured we wouldn’t touch Vertu again!
Response to your reply:
Did you read the last sentence? I have already contacted Liza Nicholson on the digital email under ref: JS1KD0704. I have left negative feedback across different platforms 😂
April 6, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KD0904 Kind regards, Keith
Dealership not interested in helping
When I bought this car brand new this car was getting over 200 miles worth of range on 80 percent charge, with no air conditioning on. It now only gets 143 miles with 80 percent charge with no air conditioning on. I have been to this so called dealership numerous times over this issue and they say there is nothing the matter with car and to reset the trip. There is less than 4000 miles on the car (honda eny1). This is ridiculous. Also the staff are really unhelpful. Don't waste your time and money with this dealership
April 8, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
All the staff
All the staff, have been more than helpful, this is the second Jazz that we have had and Graham the mechanic has serviced it from day one, no complaints.
Andy the salesman was friendly not pushy and explained every aspect of the sale in detail. Result Happy business.
March 11, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that your experience with us has been so positive.
It’s great to know your second Jazz has continued to meet your expectations and that Graham has been able to look after your vehicle from day one. We’ll be sure to pass on your kind words to him.
I’m also pleased to hear that Andy made the sales process clear, friendly and pressure‑free. Providing a helpful and transparent experience is something we take pride in, so your comments mean a lot.
Thank you again for your continued trust in us — we really appreciate it.
Kind regards,
Keith
Easiest and most hassle free car…
Easiest and most hassle free car purchase I’ve ever had. All staff professional and polite makeing the whole experience perfect keep up the good work and I’ll be seeing you again when I’m looking to buy my next car
March 16, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you so much for your great feedback, Callum. We are really pleased to hear that your car purchase at Honda Morpeth was the easiest and most hassle free you have ever had, and it is wonderful to know that our staff were professional and polite throughout, helping make the experience perfect for you. We truly appreciate your kind words and look forward to seeing you again when you are ready for your next car. Danielle
Our new HR-V
We bought our new HR-V from Honda Morpeth. The service we received from the Sales Person and his colleagues was excellent. They were all friendly and efficient. We could not have been treated better.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you, Colin, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that your experience at Honda Morpeth was so positive. It’s great to know that both your Sales Person and the wider team were friendly, efficient, and delivered excellent service throughout your purchase of the new HR‑V. Your kind words mean a lot, and we’re thrilled to hear you felt so well looked after.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
NEW HONDA ENY-1
Just bought a brand new Honda ENY-1 from Corey at Honda Vertu Morpeth my second car from this dealership
I have never been in a car dealership where everybody is so friendly from start to finish Corey has made the process easy and comfortable, nothing was too much trouble to him and he was always very professional whilst creating a personal experience
I would have no hesitation at recommending Corey and all the staff at Honda Vertu Morpeth
March 17, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you, Malcolm, for taking the time to leave this fantastic 5‑star review.
We’re delighted to hear that your experience at Honda Vertu Morpeth was so positive, especially as this is your second car from the dealership. It’s wonderful to know that you found the entire team friendly from start to finish, and that Corey made the process easy, comfortable, and completely hassle‑free. Your comments about his professionalism, personal approach, and willingness to go the extra mile really do mean a lot.
We truly appreciate your recommendation of Corey and the whole team, and we’re thrilled that you’re enjoying your brand new Honda e:NY1.
If there’s anything more we can support you with now or in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Best sales service …
I have never been in such a friendly car showroom where every member of staff took time to acknowledge my presence and chat. Cory Jones Sales asked if he could help in anyway and took time to ascertain what my requirements were.
March 14, 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you, Denise, for taking the time to leave such a lovely 5‑star review.
We’re delighted to hear that your visit to our Honda Morpeth showroom was such a friendly and welcoming experience. It’s wonderful to know that every member of the team took the time to acknowledge you and have a chat — creating a positive atmosphere is something we take great pride in. We’re also pleased to hear that Cory Jones provided helpful and attentive service while understanding your requirements.
Your kind words mean a great deal to the whole team.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.