Fantastic service from the minute I walked through the door to the minute I left. I was given all specific information on the inster and took a test drive. The sales person John made sure I was happy... See more
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Very good experience of buying my new car. Very pleasant and helpful staff. Mark kept me informed about my purchase every step of the way. He explained everything I needed to know before driving it h... See more
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Amazing experience, John was excellent throughout the whole process and I couldn’t have asked for anything more. Very good deal on the car, very helpful with any questions I had, will use the gara... See more
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We went to update our car for a newer vehicle, thinking of a demonstrator. From the start the team were friendly, attentive, and each demonstrated their expertise. John was our initial contact, showi... See more
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Company details
About Vertu Motors - Honda Sunderland
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Wessington Way, SR5 3NX, Sunderland, Tyne and Wear, United Kingdom
- 0344 659 1374
4.6
Excellent
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Fantastic service from the minute I…
Fantastic service from the minute I walked through the door to the minute I left. I was given all specific information on the inster and took a test drive. The sales person John made sure I was happy with everything and ensured I had no other questions and left me to make up my own mind on how I would like to do the purchase. Very happy with outcome and service from start to end.
August 25, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Hi Carol,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you received fantastic service from the moment you walked through the door at Honda Sunderland. It's wonderful to know that you were given all the information you needed about the Honda Inster and had the opportunity to take a test drive, helping you make an informed decision.
We're especially pleased to hear your kind comments about John. Ensuring customers feel comfortable, well-informed, and under no pressure throughout the buying process is exactly what we strive for. It's great to know that John took the time to answer your questions, make sure you were happy with everything, and allowed you the space to choose the option that was right for you.
Thank you again for your lovely feedback. We'll be sure to pass your comments on to John, who will be delighted to hear how much you appreciated his support.
We hope you enjoy many happy miles in your new Honda Inster and look forward to welcoming you back in the future.
Kind regards,
Liza.
Great experience
Great experience, john who sold the car to me was great.
August 22, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Good afternoon Joanne,
Thank you for your great feedback, it’s wonderful to hear you had such a positive experience. We’re delighted John provided such great service throughout and helped make the process of buying your car so enjoyable.
Kind regards,
Dean
Very good experience of buying my car
Very good experience of buying my new car. Very pleasant and helpful staff. Mark kept me informed about my purchase every step of the way. He explained everything I needed to know before driving it home 3 days later. I would recommend this garage
August 13, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Good morning Ann,
Thank you for your wonderful feedback, it’s great to hear you had such a positive experience purchasing your new car. We’re delighted Mark kept you informed throughout, explained everything clearly and made the whole process smooth and straightforward. It's fantastic to know the team were so pleasant and helpful, and we really appreciate your recommendation.
Kind regards,
Dean
Amazing experience
Amazing experience, John was excellent throughout the whole process and I couldn’t have asked for anything more.
Very good deal on the car, very helpful with any questions I had, will use the garage again if I decide to change my car in the next few years!
August 15, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Thank you for your fantastic feedback.
We’re delighted to hear that you had such an amazing experience and that John provided excellent support throughout the entire process. It’s great to know that he was helpful, answered all of your questions and helped secure such a good deal on your car.
We truly appreciate your kind words and are pleased to hear that you would happily return to the dealership in the future. I’ll be sure to pass on your feedback to John.
Kind regards,
Matthew
Reply from Vertu Motors - Honda Sunderland
Copilot said:
Thank you for your feedback. We're delighted to hear that you found our team helpful and courteous. We appreciate you taking the time to share your experience.
Many thanks,
Chloe
outstanding Team
fantastic team,the young man who sold us the car was outstanding,thank you Keiron Ali.
July 1, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Thank you so much for your kind words! We are so happy to hear that Keiron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Had a good experience no pressure…
Had a good experience no pressure selling Ash the Salesman was great showed us around the Car we were interested in and explained everything we needed to know all the staff were pleasant and helpful.
Thank you.
June 5, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Good afternoon Joseph,
Thank you for your kind feedback. I’m pleased to hear you had a relaxed experience with no pressure and that Ash took the time to show you around and explain everything clearly. It’s also great to know the wider team were helpful and welcoming.
Kind regards,
Dean
everything went just fine staff were…
everything went just fine staff were very helpful
May 30, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Thank you for your kind feedback!
We’re really pleased to hear that everything went smoothly and that you found our team helpful throughout your experience. Providing friendly and supportive service is always our goal, so it’s great to know we delivered on that for you.
We hope you enjoy your new vehicle and look forward to seeing you again in the future!
Kind regards,
Keith
Excellent prompt service by…
Excellent prompt service by knowledgeable staff. We were really happy with our choice of car, good value at a decent price.
May 29, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Thank you for your kind feedback. We’re delighted to hear that you received excellent, prompt service from our knowledgeable team and that you’re so happy with your choice of car.
It’s great to know you felt you got good value at a fair price – that’s something we always strive to provide. We really appreciate your comments and hope to welcome you back again in the future.
Kind regards,
Keith
Totally satisfied customer
Excellent help in all aspects of car purchase by sales executive Ash Machin. Great attitude and advice about the Hyundai purchased and a fair exchange price given.
Couldn't have been more helpful in all ways.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Thank you for your wonderful feedback. We’re delighted to hear that Ash provided such excellent support throughout your car purchasing journey.
It’s great to know that his attitude, advice, and knowledge of your Hyundai made the experience both smooth and enjoyable. Providing fair valuations and being as helpful as possible are key parts of the service we aim to deliver, so your comments are greatly appreciated.
We’ll be sure to pass on your kind words to Ash — I’m sure he’ll be pleased to hear how much his efforts meant to you.
Thank you again for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Great Experience
From beginning to end car Salesman Mark Allen went through everything I needed to know and was very professional.at all times.
May 26, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Thank you for your kind feedback! We’re delighted to hear that Mark Allen provided such a professional and thorough experience, taking the time to go through everything you needed to know from beginning to end.
It’s great to know you felt well supported throughout the process — we’ll be sure to pass your kind words on to Mark.
We really appreciate you taking the time to share your experience.
Kind regards,
Keith
An experience that was made much easier…
An experience that was made much easier by helpfull. staff.Especially Faye and the manager
April 24, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Hi John
Thank you for your lovely feedback. We're really pleased to hear that the experience was made easier by our helpful staff. A special thank you for mentioning Faye and the manager — they’ll be delighted to know their support made a difference.
Your comments are truly appreciated.
Kind regards
Dawn
First class service Ash was friendly…
First class service Ash was friendly and very good at his job
April 29, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Good afternoon Mr Maguire,
Thank you for your review. It’s great to hear you received first‑class service and that Ash was friendly and very good at his job — your feedback will be really appreciated.
Kind regards,
Dean
Fantastic service !
I'm a returning customer to this particular dealership and the level of service we received recently was fantastic... Again . No pressure , no sales tactics , just friendly service , advice , and answers to our questions, Faye . G our sales associate went beyond regular levels of customer service by making phone calls to external companies etc on our behalf and we really felt looked after . The whole Team at Hyundai, Wessington Way Sunderland are very welcoming and also deserve a mention. Thank you for making the exchange of our vehicle to driving out with our new car easy and stress free. Highly recommend .
April 15, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Hi Steven
Thank you so much for your wonderful feedback and for choosing to return to the dealership — it truly means a great deal to us. We're delighted to hear that, once again, you received fantastic service in a relaxed, no‑pressure environment. Providing friendly advice and clear answers without any sales tactics is exactly what we strive for.
A special thank you for recognising Fiona G. It’s fantastic to hear that she went above and beyond, even liaising with external companies on your behalf, and made you feel genuinely looked after throughout the process. We’re also really pleased you felt welcomed by the whole team at Hyundai Wessington Way Sunderland — your kind words will be shared with them all.
Thank you for recommending us so highly, and for allowing us to help make the exchange of your vehicle and driving away in your new car easy and completely stress‑free.
Kind regards
Dawn
Above and beyond my expectations.
I recently had my Honda Civic in for what i hoped was a quick repair.
Unfortunately it turned out to be a major repair. Selina, the service manager informed me what was needed and she also told me it may be covered under warranty which I never knew, as I had the car from new and it is now 4 years old. I thought the warranty had expired.
Long story short Selina sorted everything with Honda, which took longer than expected but she did manage to get the work done through the warranty.
If it hadn't been for Selina this would have cost me a considerable amount.
In my opinion she went above and beyond to sort my problem. I cant thank her enough for the effort that she put in.
April 2, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Thank you very much for taking the time to share your experience. Whilst we’re sorry that what was expected to be a quick repair turned into a more significant issue, we’re delighted to hear that Selina was able to support you so effectively throughout. It’s great to know she kept you fully informed, explored the warranty options with Honda, and ultimately secured the repair under warranty — especially as this saved you a considerable cost. Going above and beyond for our customers is exactly what we strive for, and your kind words are a real testament to Selina’s dedication. I’ll be sure to pass on your sincere thanks to her. Thank you again for choosing us.
Kind regards,
Keith
Amazing from start to finish
I popped in on bank holiday Monday, just having a browse. I ended up purchasing a new car, I am absolutely over the moon. Amazing service, friendly, professional, didn't feel pressured to buy either which is refreshing. Thank you Ash, you really did well in finding me something that quick! From purchasing the car on Monday, to receiving it on the Friday, I have been kept fully in the loop. Oh- Ash even dropped it off at my house for me because I had told him I was nervous to drive it back without being used to it! 👌🏾
I would recommend this garage to anyone. 🙌🏾
April 6, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Hi Nikki
Thank you for your fantastic feedback. We're delighted to hear that what started as a bank holiday browse turned into you finding the perfect new car — and that you’re absolutely over the moon with it. It’s wonderful to know you received amazing service that was friendly, professional, and completely pressure‑free.
A big thank you for recognising Ash. We’re so pleased he was able to find your car so quickly, keep you fully updated from Monday to Friday, and even deliver it to your home to help ease your nerves — that’s customer care at its best.
We truly appreciate your recommendation and are thrilled you had such a positive experience.
Kind regards
Dawn
First class service from Stu
First class service from Stu led me very easily through the process
Everything was explained clearly and nothing was a problem
March 16, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Hi Paul,
Thank you for taking the time to leave this fantastic 5‑star review. We’re really pleased to hear that you received first‑class service from Stu at Honda Sunderland. It’s great to know he guided you smoothly through the process, explained everything clearly, and made sure nothing was too much trouble.
We truly appreciate your feedback and hope you enjoy your new vehicle.
Kind regards,
Liza.
I found vertu Hyundai to be excellent…
I found vertu Hyundai to be excellent in everything
March 14, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Hi Mr Tansey,
Thank you for your excellent 5-star review. We're delighted to hear that you found Vertu Hyundai to be excellent in every aspect. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share your experience.
If there’s ever anything more we can assist you with, we’re always here to help.
Kind regards,
Liza
Poor Communication - Poor Timeframe Setting - Poor Customer Service
I booked my car into Honda Vertu Motors - Sunderland on January the 15th 2026 on their advice of 3 pieces of recall work (including wet belt) and a fuel pump job, writing this today, on the 9/03/2026 was the first time they contacted me, after weeks nearly months of no communication, for them to tell me they have done 6 hours of work on the car in total in these 2 months.
Their idea to get this completed faster was to send car Newcastle Vertu, but I would be responsible for the cost and the arrangement of the tow between the 2 garages, which i was reluctant to pay but have done, it cost me £100 due to their being no other option.
When they finally reached out to me on the 09/03/2026 after having the car in their possession for 2 months, their idea was to send the car to their Newcastle branch, in the aim of a faster repair (time stamped at an additional 2/3 weeks on top of now 2 months) as they didn't have the technician availability at Sunderland, Why could this information not have been brought to me AS SOON AS POSSIBLE when THEY realised THEY could not do the job within a reasonable timeframe, also why take the job on and leave me waiting without the car for 2 months.
I've spoke to John, who did nothing but fill my head with yes man words, give me inaccurate timeframes and ultimately was meant to call me once per week, totalling 8 times, he called me 0.
I also spoke with Selina the Service Manager of which she was no help either, just repeating the same sentences over and over again.
I have been told no to a courtesy car and for the tow cost being refunded back to me, they have literally done nothing to the car, and nothing to help resolve the situation. Shocking service.
Before I finally pulled the car off the dealership car park I checked under the hood just to see, and I found parts missing, if i did not do this I would have removed the car from sunderland, took it to newcastle and their would have been parts of the car still in sunderland garage. They forgot to put the under engine cover back on the car, really good mechanics....
Whilst trying to get it onto the tow truck I had to go back inside again to let them know that the car had lay there that long the battery had completely died, the car has an electric handbrake and would not move, so they had to come out again, this just shows the whole place is understaffed and or mis managed, why take jobs on that you cannot fulfill, and after 2 months of doing bot all to the car you could of at least had it tow ready, especially that I had to fork out for that.
Terrible dealership with terrible communication.
Luckily I had a spare car for the first 2 months, but the person I am lending off needs it back by the 12/03/2026, from this point, the family car that does 2 school drop offs, 2 work drop offs and food shops in-between will all have to be done at an additional cost to me for ubers / public transport, for atleast 2 more weeks.
THE CAR IS IN THE GARAGE IN THE FIRST PLACE TO DO A FAULTY RECALLED PART, HOW THIS IS EVEN MY STRESS IS BEYOND ME.
I told them this, and frankly they couldn't care.
EDIT***
Even though Honda Sunderland had the car for that long and only got as far as the diagnosis stage (the first stage) now it is at Honda Newcastle, for some reason the 2 garages can't communicate together thus having to start the whole process again from the start.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn
Got my new moka ,brilliant car and the…
Got my new moka ,brilliant car and the service was great , I was treated like a person, down to earth conversation, went through everything on the car and the manager even came out and had a word , was made to feel very welcome.
February 23, 2026
Unprompted review
Reply from Vertu Motors - Honda Sunderland
Thank you for your great review. We're delighted to hear you’re enjoying your new Mokka and that the team made you feel so welcome. It’s wonderful to know the service was friendly, down‑to‑earth and that everything on the car was explained clearly. We really appreciate your feedback.
Kind regards,
Keith
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