Amazing staff and excellent service! I’ve bought four cars from here and have been really happy every time. The team has always been friendly, helpful, and made the whole process smooth. I wouldn’t he... See more
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Advice and support given through the whole process. We originally went in to look at a different vehicle, but when we arrived it had already been reserved. Jack showed us a different car but within th... See more
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After a small early glitch, Vertu Hyundai in Banbury bent over backwards to ensure that we were well looked after in buying our ex-demonstrator Kona. Lewis in particular was immensely helpful and thor... See more
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A very friendly team with a relaxed atmosphere at Vertu Hyundai Banbury. There was no hard sell or pushy sales. Mel was particularly helpful and I had a follow up call a few days after purchase to che... See more
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Company details
About Vertu Motors - Hyundai Banbury
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Southam Road, OX16 2RS, Banbury, Oxfordshire, United Kingdom
- 0344 659 0053
4.6
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Good friendly efficient service
Good friendly efficient service, including test drive.
July 18, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your kind review.
We are delighted to hear that you received friendly, efficient service and enjoyed your test drive. Providing a straightforward and enjoyable experience is exactly what we strive for, so it's great to know our team looked after you so well.
Thank you for choosing Vertu Motors. We hope to welcome you back in the future.
Kind regards,
Keith
The sales team bent over backwards to…
The sales team bent over backwards to sale a car, but after a week the power steering feels awkward, I went back to the showroom, and the car not be seen to the 28th August, this could be a safety issue but they are showing no interest, there after sales care is dreadfully.
July 14, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for taking the time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
Amazing staff and excellent service
Amazing staff and excellent service! I’ve bought four cars from here and have been really happy every time. The team has always been friendly, helpful, and made the whole process smooth. I wouldn’t hesitate to recommend them.
July 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Carla,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you’ve had consistently positive experiences with Hyundai Banbury and that this is now your fourth car purchased from us.
Your continued loyalty means a great deal, and it’s fantastic to know that the team has always been friendly, helpful, and made the buying process smooth and enjoyable for you. We truly appreciate your recommendation and your trust in us over the years.
Kind regards,
Liza.
No pressure to buy one but great…
No pressure to buy one but great service if you do
July 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Philip,
Thank you for your review. We're delighted to hear that you experienced a no pressure approach from the team while still receiving great service when making your purchase. Creating a relaxed and supportive environment for our customers is important to us, so it's wonderful to know this was reflected in your experience at Hyundai Banbury.
Kind regards,
Danielle
Beware
We were mis sold a car with less than 1000 miles on the clock. No one now disputes that material information wasn’t disclosed on purchase -if it had been we wouldn’t have bought the car (multiple significant warranty repairs not disclosed). Vertu Banbury are absolutely dragging their feet on resolving - it’s taken months and is still ongoing. Everyone is friendly particularly when purchasing but have an issue and all you get is delay and inaction.
July 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Good afternoon. Thank you for taking the time to leave us a review - Was there any particular reason for it being 0 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TP1M1607 Kind regards, Danielle
Excellent sales persom
William at Banbury Hyundai one of the best mobility sales men from this time while I was looking for my new car. He very very helpful with information, test driving, making us feel welcome into garage, fully understood my needs in a car. Absolute good advocate for motability and Hyundai.
July 13, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Karen,
Thank you for your wonderful feedback. We're delighted to hear that William provided such excellent support throughout your Motability journey. It's great to know he took the time to understand your needs, kept you well informed, and made you feel welcome during your visits.
We'll be sure to pass on your kind comments to William. Thank you for choosing Hyundai Banbury, and we hope you enjoy your new car.
Kind regards,
Danielle
Sales team very helpful
Sales team very helpful, friendly but no hard sell, efficient. Car was in pristine condition when I collected it, even though it was 10 years old
July 3, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your kind feedback. We’re delighted to hear that the sales team were helpful, friendly and efficient, while providing a relaxed, no-pressure experience.
It’s great to know your car was presented in pristine condition on collection, especially for a vehicle that was 10 years old. We hope you enjoy many happy miles ahead.
Kind regards,
Matthew
Matt was brilliant and I absolutely…
Matt was brilliant and I absolutely love my new car!
Customer service 10/10
Car 10/10
Thank you so much!
June 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your fantastic feedback. We’re delighted to hear that Matt provided such brilliant service and that you’re loving your new car.
It’s great to know everything met your expectations—10/10 is wonderful to hear! I’ll be sure to pass on your kind words.
Kind regards,
Matthew
One very happy Hyundai owner !
From walking through the doors to leaving i was very happy, this is my third car from here & I will be back. Nothing is too much trouble which is great, thank you Vertu & my Tuscon is brilliant !
June 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your kind feedback and for choosing us again. We’re delighted to hear that you had another positive experience and that the team made everything easy and hassle-free.
It’s fantastic to know you’re enjoying your Tucson, and we look forward to welcoming you back again in the future.
Kind regards,
Matthew
Advice and support given through the…
Advice and support given through the whole process. We originally went in to look at a different vehicle, but when we arrived it had already been reserved. Jack showed us a different car but within the same price bracket, size and mileage we were looking for.
June 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Angelina,
Thank you for your lovely feedback.
We’re delighted to hear the team provided advice and support throughout the process, and that Jack was able to help you find a suitable alternative within your requirements. It’s great to know you felt well looked after.
Kind regards,
Danielle
Good helpful friendly experience.
June 26, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Louise,
Thank you for your kind feedback.
We’re delighted to hear you had a good, helpful and friendly experience.
Kind regards,
Danielle
A seamless purchase and car trade in
Lewis Short really made the purchase seamlessly easy. He is so personable, knowledgeable and up front. The matter I particularly appreciated.
June 23, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi there,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Lewis Short made your purchase experience so seamlessly easy.
It’s wonderful to know that his personable, knowledgeable, and upfront approach made such a positive difference — that’s exactly the kind of service we aim to provide.
Your kind feedback means a great deal to the team, and we’ll be sure to pass on your comments to Lewis. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
First class sales service
Excellent sales service. Thorough, attentive and friendly. Couldn't have been better.
June 22, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Timothy,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received excellent sales service at Vertu Hyundai Banbury.
It’s wonderful to know that you found the team to be thorough, attentive, and friendly — feedback like yours really means a great deal to us.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
I dealt with most of the sales staff at…
I dealt with most of the sales staff at some point during my purchase. They were all polite, helpful and friendly at all times
June 19, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for sharing your experience. It’s great to hear that every member of the sales team you dealt with was polite, friendly and helpful throughout your purchase. I’ll make sure the team knows how much you appreciated their support.
Many thanks,
Chloe
Always great service from the Banbury…
Always great service from the Banbury team
June 19, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Christine,
Thank you for your fantastic 5-star review!
We’re delighted to hear you continue to receive great service from the team at Vertu Hyundai Banbury.
We really appreciate your loyalty and look forward to welcoming you back again soon.
Kind regards,
Kerry
A very friendly team
A very friendly team with a relaxed atmosphere at Vertu Hyundai Banbury. There was no hard sell or pushy sales. Mel was particularly helpful and I had a follow up call a few days after purchase to check everything was satisfactory, It was a pleasant experience and I would gladly recommend them to anyone
June 17, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Taking advantage of my 81 year old mum.
My mum went to Vertu Banbury to enquire about getting her key fixed as the rubber buttons had worn. She told be about the call the next day and that she had been quoted over £500 to replace the whole key. She had proceeded believing it was heronly option. I told her to cancel the order as there are other options. She was unable to speak to anybody the following day as it was a Saturday, and when she called on Monday she was told she had to go into the dealership to talk to them personally. She had to wait until the Tuesday to do so as she was away. On the Tuesday she went to the delaership who said she couldn't cancel the order, and refused to do so, saying it was a custom order and could not be cancelled despite being told the key would be programmed once the car was taken in. My mum is 81 years old, and has really been taken advantage of by this unscrupulous dealer. Do not use Vertu.
June 16, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPML1606 Kind regards Dawn
Great experience at Vertu Banbury
Great experience. Lewis was really helpful and chatty, went above and beyond to get everything sorted for the car pickup. Everyone made us feel very welcomed.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your kind feedback. We’re delighted to hear that you had a great experience and that Lewis was so helpful and proactive in getting everything ready for your car collection. It’s also wonderful to know the team made you feel so welcome throughout. Your comments are very much appreciated.
Kind regards,
Matthew
Great service
Great customer service from a friendly staff. Attention to detail through the process. Prompt communication.
May 19, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi there,
Thank you for your fantastic feedback. We're delighted to hear that you received great customer service from our friendly staff, and that the attention to detail and prompt communication made a positive difference throughout your experience.
Providing clear communication and a smooth, well‑managed process is exactly what we aim for, so your kind words are truly appreciated.
Kind regards
Dawn
Great experience
Great experience! Lovely team and management! Super quick quotes and approval. Got my vehicle in 24hours. Definetely will recomend.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Good afternoon Nick,
Thank you for your review. It’s great to hear you had such a positive experience, with quick quotes and approval, and getting your vehicle within 24 hours is fantastic. We really appreciate your recommendation.
Kind regards,
Dean
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