Dominic H at VERTU Bristol was amazing! His customer service was 10/10. From the first phone call to the purchase of my new car, everything was stress free and smooth! Best experience I’ve had whilst... See more
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Friendly efficient service. Sales staff informative and not pushy at all. ICCU failure sorted in 3 days with a beautiful Ioniq 5 loan car. Best dealership I’ve ever used
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I bought a new Hyundai Tucson hybrid and traded in my older model. I was very happy with all the help to sort out my new purchase. Jerrol was very helpful with what deals were available, but at the ti... See more
Company replied
Jodie and her team did a great job fixing my car. It came in for an upgrade which was done quickly and efficiently. They also undertook a health check which was very useful. And thanks for inflating m... See more
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Company details
About Vertu Motors - Hyundai Bristol
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
St Philips Causeway, Avon Meads, BS4 3BD, Bristol, United Kingdom
- 0344 659 0067
4.6
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Dominic H at VERTU Bristol was amazing
Dominic H at VERTU Bristol was amazing! His customer service was 10/10. From the first phone call to the purchase of my new car, everything was stress free and smooth! Best experience I’ve had whilst purchasing a new car.
July 13, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you so much for your kind words! We are so happy to hear that Dominic was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Jodie and her team did a great job…
Jodie and her team did a great job fixing my car. It came in for an upgrade which was done quickly and efficiently. They also undertook a health check which was very useful. And thanks for inflating my tires. Again thanks to everyone for the service I received.
July 1, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Hi Sarah,
Thank you for your fantastic 5-star review!
We're delighted to hear Jodie and the team provided such great service and completed the work quickly and efficiently. It's wonderful to know the health check was useful and that the team went the extra mile to help with the little extras too.
We really appreciate your kind feedback and look forward to welcoming you back to Vertu Hyundai Bristol in the future.
Kind regards,
Kerry
Friendly efficient service
Friendly efficient service. Sales staff informative and not pushy at all.
ICCU failure sorted in 3 days with a beautiful Ioniq 5 loan car.
Best dealership I’ve ever used
June 9, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your fantastic review. We're delighted to hear you received friendly, efficient service from the team and that the ICCU issue was resolved so quickly. It's great to know you appreciated the support, the loan Ioniq 5, and our no-pressure approach. Thank you for your kind words.
Many thanks,
Chloe
Steven was very helpful and attentive…
Steven was very helpful and attentive listened to what we needed help out with a really good deal and very knowledgeable
June 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your kind feedback. We’re delighted to hear that Steven provided such attentive and knowledgeable support, taking the time to understand your needs and secure a great deal for you.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
I bought a new Hyundai Tucson hybrid…
I bought a new Hyundai Tucson hybrid and traded in my older model. I was very happy with all the help to sort out my new purchase. Jerrol was very helpful with what deals were available, but at the time I couldn’t decide. Dominic went through the deals again and helped with latest deals and ensuring payments were what we were. happy with for buying the new car. Also Oula and Cellan helped go through paperwork making it an easy process, Great team! many thanks Sean.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your fantastic feedback, Sean. We’re delighted to hear that you were so well supported throughout your purchase and trade-in of your Hyundai Tucson hybrid.
It’s great to know that Jerrol, Dominic, Oula and Cellan all worked together to make the process smooth and ensure you found the right deal for you. We’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew
Great friendly, helpful and professional service conducted.
Great friendly , helpful and professional service conducted by Dominic at Vertu Hyundai Bristol , made the whole experience a pleasure .
June 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your great feedback. We’re delighted to hear that Dominic provided friendly, helpful and professional service, making your experience such an enjoyable one.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Appalling service and diabolically overpriced
Appalling service for a diagnostic and ludicrously overpriced for any proposed works. They carry out ‘free of charge’ visual inspections on any car that goes into them to scare monger you into having work done that either doesn’t need doing or can be fixed yourself at home for less than a fiver (vs their £168!). They also pay zero attention to the actual issue in hand and go by their process rather than basic common sense and decent customer service. Don’t waste your time or money by going to these fraudsters - stick with the trustworthy independents who know what they’re talking about!
June 26, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Good morning, Laura. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1L2706 Kind regards, Danielle
Stephen the sales man was very helpful…
Stephen the sales man was very helpful and a pleasure to chat to nothing was to much trouble .
Made the perchance of the car very enjoyable
June 21, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Good afternoon John,
Thank you for your kind feedback, it’s great to hear Stephen was so helpful and made the whole experience enjoyable for you.
Kind regards,
Dean
Great service from Hyundai
Well, I must say from the start to the finish, we were treated,with respect. Dominic was,m excetional he took us through the the options of getting the vehicle to the time we decided to get the vehicle. When we went to pick the vehicle up, Dominic took us through the workings of the vehicle. Was really glad to have purchased the vehicle from Hyundai and the vehicle is tops.
June 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Good morning,
Thank you for your review. It’s great to hear that you felt treated with respect throughout and that Dominic provided such exceptional support, taking the time to guide you through your options and explain everything clearly.
We’re also pleased the handover was thorough and helped you feel confident with your new vehicle. It’s wonderful to know you’re so happy with your Hyundai — it sounds like a fantastic choice.
Kind regards,
Dean
Great attention to detail and very…
Great attention to detail and very welcoming, Zac went out his way to meet our needs and excellent communication throughout
May 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Good afternoon James,
Thank you for your great feedback. It’s fantastic to hear Zac made you feel so welcome and went the extra mile to meet your needs, with clear and consistent communication throughout. That attention to detail really makes all the difference.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Friendly service / quick turnaround
Friendly service, managed to see a car quickly that was ideal and had all the finance sorted smoothly and quickly. Very happy
May 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
My vehicle was recalled on a safety…
My vehicle was recalled on a safety issue. I was very happy with the professional and friendly service I received from Steve as garages can sometimes be intimidating for women. I-would recommend Vertu to friends and family.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Hi Margaret,
Thank you for your fantastic 5-star review! We’re delighted to hear that you received such professional and friendly service from Steve at Hyundai Bristol.
It’s especially lovely to know that you felt comfortable and well looked after throughout your visit. Creating a welcoming environment for all our customers is so important to us, so your feedback really means a lot.
We truly appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
We bought our car 4 years ago from…
We bought our car 4 years ago from Hyundai Bristol and have always found them to be very courteous and helpful.
We got to know Steve Anderson through him taking charge of my vehicle when in their workshop and ensuring that I get the best possible service and is always happy to discuss or reassure me of anything to do with my car and keep me updated. Considering how busy they are he always gives you his full attention.
Steve has made a note to give me a call in July to book my car in and discuss the best new tyres that my car will need rather than me having to research it myself.
As trained technicians you know that car will be treated with the expert knowledge you would expect from a main dealer.
Will certainly continue to use Hyundai Bristol and would buy from them again when the comes to update car .
Thanks Steve -brilliant service
May 14, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your lovely review. We’re delighted to hear you’ve consistently received courteous, helpful service over the years, and it’s wonderful to know Steve’s support and attention have made such a difference. Your loyalty means a great deal, and we look forward to continuing to look after you and your car.
Many thanks,
Chloe
Jon’s the best
Jon in the progress update team really helped me out today. Friendly and professional and really timely.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Jon from the progress update team helped you out so well. It’s great to know he was friendly, professional, and responded so promptly — that really makes a difference.
Your kind words are truly appreciated and will mean a lot to Jon and the team.
Kind regards Dawn
The staff were absolutely exceptional
The staff were absolutely exceptional, in particular Dominic and Pete both were very professional and knowledgeable.
I Would strongly recommend VERTU Bristol
John Davies
April 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Hi John,
Thank you very much for your fantastic feedback. We're delighted to hear that you found the staff absolutely exceptional at Vertu Bristol. A special thank you for mentioning Dominic and Pete — it’s great to know they were both professional and knowledgeable throughout your visit. Your strong recommendation truly means a lot to the whole team.
Kind regards
Dawn
Buying a new car
Zach was fairly helpful from start to finish explaining everything through each steps thank you for your help
April 22, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for taking the time to leave your feedback.
We’re pleased to hear that Zach was helpful throughout the process and clearly explained each step along the way. Taking the time to ensure everything is understood is really important to us, so your comments are very much appreciated.
Thank you again for choosing us, and please don’t hesitate to get in touch if we can help in the future.
Kind regards,
Keith
We had a great experience with Stephen…
We had a great experience with Stephen from Vertu Hyundai Bristol. He was knowledgeable about the cars on offer, and selected a car that suited our needs. We had a no pressure test drive, and talked through our options. There was no pressure at any point and we were well looked after.
April 18, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you very much for taking the time to share your experience.
We’re delighted to hear that Stephen looked after you so well at Vertu Hyundai Bristol. It’s great to know he was knowledgeable, took the time to understand your needs, and made the whole process relaxed and pressure‑free. Providing a welcoming, supportive experience is exactly what we strive for, so your feedback is really appreciated.
We hope you’re enjoying your new car and wish you many happy miles ahead. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Keith
Very impressive dealership
Excellent buying experience . Nothing was to much trouble and a pressure free sale . Thanks to manager Peter and salesman tim it was a very enjoyable purchase and hand over would definitely recommend this dealership
April 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your excellent feedback. We’re really pleased to hear that you had such an enjoyable, pressure‑free buying experience and that nothing felt too much trouble.
Peter and Tim will be delighted to receive your kind comments — providing friendly, supportive service and a smooth handover is exactly what they aim to deliver. We’re grateful for your recommendation and for choosing our dealership.
Kind regards,
Keith
Great experience with the sales team
Great experience with the sales team. Cellan was fantastic, I would reccomend his Bristol Hyundai team.
April 1, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for your feedback. We are really pleased to hear you had a great experience with our sales team. It is wonderful to know that Cellan was fantastic and that you would recommend the Bristol Hyundai team. Danielle
My experience with the garage was excellent
My experience with the garage was excellent. Martin Watkins was extremely helpful and I would recommend the garage to anyone looking to buy a car.
March 14, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Bristol
Thank you for sharing your experience. We’re delighted to hear that your visit to the garage was excellent and that Martin Watkins was so helpful throughout. Your recommendation means a great deal to us, and we’re really pleased we could support you in finding the right car.
Many thanks,
Chloe
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