Vertu Motors - Hyundai Bristol Reviews 

Love my experience with vertu, especially dealing with Steve gladwin, providing me with all knowledge and guidance in buying car. Many thanks Steve, here's to years of motoring...

I went into hyundai Bristol to look at a hyundai santa fe and dealt with martin,one of the salesman. He was helpfull and knowledgeable and professional .Also the sales manager Cellan was helpfull and gave me a good part exchange price on my car and good price on the car i purchased.The all process ran smoothly.

Brilliant and very helpful with car selection from Dominic Henderson answered all of our querys and concerns.
Will certainly be returning in the future.

The process of buying my car was made very straightforward and the salesman was very knowledgeable and helpful.
Thank you to Zach and Peter.

Martin was great the whole time, went the extra mile to make the whole experience fun and enjoyable even though I know very little about cars He was very patient and took me through everything step by step explaining all the way through.

One of the worst customer service experiences I’ve had. I bought a used car which quickly developed faults. I was told it couldn’t be repaired before Christmas and had to wait until 19th January — around six weeks after purchase — just to get it booked in.
Although the repair itself apparently only took two days, my car has now been away for almost three weeks due to poor organisation and logistics between branches. I was repeatedly told it would be returned on Friday, then Monday, yet I am still waiting with no clear update.
I even asked if I could collect the car myself from the other branch to speed things up and was ignored.
I am currently paying finance on a car I do not have, with minimal communication and zero accountability.

Since contacting them a 4th time Monday I'm told the car won't be returned until Thursday. A whole week after the works been completed.

Completely unacceptable service and a complete joke of customer service, false hopes and information.

I would not recommend at all.

Bought a Hyundai i10 from Vertu. Stephen the sales advisor, was very informative and personable. Vertu didnt mind when i wanted to change how I financed the car and all went well. Stephen has called since asking if all is ok with the car.

From the moment we met Jerrol we comfortable and relaxed and not pressured even though we explained Hyundai were first on the list of cars we were looking at
In the end the Hyundai was best for us not just because of the car but also because of the service we received. I would not hesitate to recommend Vertu Hyundai Bristol and definitely see Jerrol

The people at Hynduai Vertu Brislington are very helpful, there was no pressure when I was looking to purchase a new car. When I did finally found one to purchase, they were very good at explaining everthing about the car & also on the test drive I felt very comfortable with Martin. Also there was no pressure with filling out the forms regarding the purchase of the car. Martin made the whole exprience a pleasure with no confusion. They make you feel that you are very important and take care of everything.

The salesman Zack was very helpful in helping us choose our car.
He went through all the details with us and kept us well informed with phone calls etc.

After searching for a car online for over a month, I suddenly came across Vertu based in Bristol, who had just what I was looking for.
Although a Hyundai dealership, they also have other used makes and models of cars.
I called the dealership and spoke to Olli. He answered all my questions about the car and said he would also do a video, of a full walk around the car showing the inside and out, in order for me to see it before deciding to make the 2hr journey to the dealership.
He sent me a video and then called me 15mins later to discuss any further questions I might have had.
Unfortunately they were closed on a Sunday, so I placed a £99 deposit that secured the car for 48hrs. I made an appointment to view the car on the Monday at 9.15am with my partner. Olli was waiting by the car when we arrived and after having a good look over, he and I went for a test drive.
The car was just what I was looking for, white, lovely condition & running perfectly.
Returning to the showroom, we went in to talk about the price.
I have to admit there was an exact same model of car approximately an hrs drive further on from Bristol, £450 cheaper and with just 3,000 extra miles on the clock. So had this 1st car not be right, we’d planned on driving to look at that one. I asked Olli if there was anything he could do in the way of movement on the price of the car. Bearing in mind this was more expensive than the other I’d seen. I didn’t think £100/£200 off was an unreasonable ask?
Olli said he’d see what he could do and went to speak to the sales manager, whose name was Stephen, I think?
Well, there’s lots I can say about our experience with the sales manager, non of it positive. He was absolutely not willing to negotiate at all on the price, not even £50 off. In fact, he was actually actioning the return of our deposit while we were still talking with him, which we felt was extremely rude.
That said, it was only because of Olli and the time & effort that he’d put into us as the customer, that stopped us from walking away from the dealership and the car altogether.
We can’t praise Olli enough.
He was professional, polite, respectful & informative. He gave us the time and space to check over the car when we arrived. The test drive was great with plenty of time in the car and he at least tried to get a little discount for us.
We want to thank Olli for his time on Monday 12th January 2026.
We feel very lucky that it was Olli we were dealing with and it’s only because of him that we bought the car.
That’s great customer service.
Olli for Sales Manager!

Excellent service superb car. I would highly recommend vertu hyundai bristol

Great service and everything went well. Was kept upto date with the delivery of my car from Domonic.

Faultless service from Martin Watkins the salesman. Explained everything very well and was very personable. Almost made it a pleasure to part with cash!

Excellent customer service and kept updated by Martin Watkins.

I recently purchased a new car from Vertu Motors - Hyundai Bristol and was very well assisted by Martin Watkins and Peter Hudson.

I found the process to be a straightforward and stress-free - Martin was extremely informative, patient and helpful and put me at ease when making a large purchase.

I would highly recommend Martin 10/10!
Many thanks

Bought a used Kona EV from Vertu. Immaculate condition with very low miles. The service I had from Stephen was amazing, from the warm welcome to the help with collecting the car. Stephen was always positive and helpful and made the experience of buying a car from them very enjoyable. Would not hesitate recommending them to anyone. Great dealership 😊. Rob T

Tim went the extra mile and made the buying and part- exchanging very easy, swift and stress-free. Also, great car. Thanks Tim

I had a really great experience at Vertu Bristol. Stephen helped me every step of the way, from reserving the car to driving it off the lot. I was getting my first EV and was very anxious as it was used and I hadn't much experience with EVs, but Stephen was very patient and answered all my questions (and there were a lot). I feel like the attitude at Vertu is very much one focused on good customer satisfaction and high quality cars. Vertu have high standards for their used cars and I was reassured by that. There was no pressure or hard sell tactics. I'm very pleased with the car and how I was treated. Thank you Stephen!