The viewing, purchase and delivery process was user friendly and relatively paper free. Gemma at Vertu Dunfermline was very helpful all through the purchase and managed to get us the vehicle we reques... See more
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The team at Vertu Hyundai Dunfermline were spectacular. Lucy specifically handled all dealings and was thoroughly professional. She was most helpful in making sure all my needs were met and that the... See more
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Second experience here in just a few days. Booked a test drive with one of the forecourt vehicles. And ended up buying the car the same day. As always great service, a big thank you to Erin, Kris,... See more
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Vertu Hyundai Dunfermline were great because the sales staff were really nice. Nothing was too much bother. They are very quick to respond to communication. They remembered things most would have forg... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Halbeath Road, KY12 7RD, Dunfermline, Scotland, United Kingdom
- 0330 012 3677
4.5
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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⭐ (and that’s being generous)
⭐ (and that’s being generous)
If you’ve ever wanted to experience what it’s like to age gracefully while waiting for your car to be fixed, this is the place for you!
We booked our 2017 Hyundai Tucson in five weeks in advance — because apparently, that’s how long it takes to get a date with disappointment.
The day before the booking, we got a call out of the blue to say there was a “backlog.” Translation: you’re probably better forgetting you had a car in the first place cause it will take us that long to look at it!
Apparently, only one mechanic in the entire building is qualified to work on Hyundai cars — staggering given they sell new ones.
Weeks roll by. We get weekly texts telling us our car is “in a queue for diagnostics,” which is roughly as reassuring as being told your Amazon parcel is “somewhere in the warehouse.”
Five more weeks pass (yes, ten weeks total for those keeping score), and still no action — just more vague texts and radio silence.
Becoming frustrated we finally called (because obviously they didn’t bother), we were told there’d be “further significant delays” and that we were “welcome to try elsewhere.” Excellent customer care — nothing says “we value your business” quite like telling you to go away.
After ten wasted weeks, we pulled the car out and booked with an independent garage — who, shockingly, seem to believe in things like communication, effort, and actually doing the work within a reasonable period, as laid out within the Consumer Rights Act 2015..
In summary:
• Zero updates unless you chase them.
• Zero accountability.
• Zero progress.
• And, most impressively, zero shame.
Save yourself the pain. Unless your dream is to forget what your car looks like as it’s stored in someone else’s car park,. I say car park, but cause it is crammed with other people’s cars awaiting the promise of repair, it’s on some spare land adjacent to the garage. So the only thing you can hope for is that a rogue lorry or van collides with your car and writes it off to end what seems to be an eternity of waiting for repair.
I’d steer well clear of this place. Teach yourself to repair cars, it’s probably quicke!!
February 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good morning, Fraser. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1FM0304 JS1FM0404 Kind regards, Danielle
The experience at Vertu Hyundai…
The experience at Vertu Hyundai Dunfermline was great. Sean was an absolute legend. All staff are very approachable, and went above and beyond to provide excellent service. Many thanks to the team. Very happy with my purchase.
February 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hey Rich, thank you for the brilliant review. It is wonderful to hear that Sean and our team gave you such a great experience. We hope you enjoy every mile in your new car.
Thank you, Danielle
The experience at Vertu Hyundai…
The experience at Vertu Hyundai Dunfermline was great because from start to finish l had the BEST service from Gary. He listened to everything i wanted in a car and what l could afford. I am extremely happy with the service Gary provided and l am already recommending your dunfermline garage to everyone l talk too. Thanks again for everything Gary.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hi there,
Thank you for your fantastic feedback. We're delighted to hear that your experience at Vertu Hyundai Dunfermline was so positive from start to finish. It’s wonderful to know that Gary provided the best service — really listening to what you wanted in a car and what suited your budget. We’re thrilled that you’re extremely happy with the support he provided.
Your recommendation of the Dunfermline garage means a lot to us, and we’ll be sure to pass your kind words on to Gary.
Thanks again for everything.
Kind regards
Dawn
My experience at Vertu Hyundai…
My experience at Vertu Hyundai Dunfermline was cracking because Lucy was very friendly and knowledgeable. This is my first car, and she was extremely patient and knowledgeable.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hi Kirsty,
Thank you so much for your fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Hyundai Dunfermline was such a positive one. Lucy will be thrilled to know her friendly, patient, and knowledgeable support helped make your first‑car experience a great one.
We truly appreciate you taking the time to share your feedback, and we hope you enjoy every moment with your new car.
Kind regards,
Liza
Excellent staff
Staff were very good and made the buying experience easy. Kept us informed throughout and were able to answer all our questions. New car was delivered on the the promised date.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hi Helen
Thank you for your lovely feedback. We're really pleased to hear that the staff were very good and made the buying experience easy for you. It’s great to know you were kept informed throughout, had all your questions answered, and that your new car was delivered on the promised date. Your comments are truly appreciated.
Kind regards
Dawn
Impressive customer service
Was impressed with the customised video presentation of the new car prior to the online purchase. On handover day there was a friendly welcome and hospitality together with an expert and patient explanation of the car facilities.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good morning Peter,
Thank you for your review. We're really pleased to hear that the personalised video presentation helped give you confidence before completing your online purchase. It’s also great to know that the handover day felt welcoming and that the team provided clear, patient guidance while showing you around the car’s features.
Kind regards,
Dean
Friendly and very welcoming.
February 7, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hi Lynette
Thank you for your lovely feedback. We're really pleased to hear you found the team friendly and very welcoming. Your comments are truly appreciated.
Kind regards
Dawn
Great service from a very attentive…
Great service from a very attentive team. Vaila and Kenzie kept us up to date and informed all the way through the process.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for taking the time to leave such lovely feedback. I’m delighted to hear that you received great service from our attentive team. It’s wonderful to know that Vaila and Kenzie kept you fully updated and informed throughout the entire process. Your comments are truly appreciated.
Kind regards,
Matthew
Very professional and friendly team
It was a very nice experience.
Team was very professional and friendly
March 2, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for your feedback. I’m delighted to hear that you had such a nice experience and found the team both professional and friendly. We really appreciate you taking the time to share your thoughts.
Kind regards,
Matthew
Great customer service
Great customer service, very knowledgeable and all questions answered.
February 10, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for your review. We're pleased to hear you received great customer service and found the team knowledgeable, with all your questions answered. We really appreciate your feedback.
Kind regards,
Keith
Hyundai Tuscon
Initially on attending Vertu staff were unaware tha I had an appointment for a test drive.
However staff quickly resolved this by appointing Sean Garland to take me out a test drive and informing me with the options buying the car.
Sean was easy to speak with not giving me the hard sell which made me feel relaxed.
From test driving the on Thursday I was able to pick my car up the next day.
I would highly recommend Vertu Dunfermline.
I would like to thank Sean for making my experience pleasureable.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for sharing your experience. We’re glad to hear that, despite the initial mix‑up with your appointment, the team were able to resolve things quickly and that Sean looked after you so well. His relaxed, informative approach clearly made a positive difference to your visit.
It’s great to know you were able to test drive the car and collect it the very next day. We really appreciate your recommendation and are delighted that your experience was such a pleasant one.
Many thanks,
Chloe
I always buy my new cars from Vertu…
I always buy my new cars from Vertu hyundai Dunfermline. Staff are so polite, friendly and welcoming and always provide me with a professional service.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon Miss Reynolds,
Thank you for your lovely review. I’m really pleased to hear that you always choose Vertu Hyundai Dunfermline for your new cars — that loyalty means a great deal. It’s great to know the team consistently provide a polite, friendly, and welcoming experience, along with the professional service you’ve come to expect.
Kind regards,
Dean
Late cancellation of booking
Had to wait months to get a booking with a courtesy car to rectify 3 safety recalls.
Dealer called at 5pm the Friday before my booking to cancel appointment as they had no cars available. Limited courtesy vehicles fleet leaves little flexibility when repairs take longer than anticipated. Seriously disappointed and inconvenienced.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1G2002 Kind regards, Dean
Great friendly service and excellent…
Great friendly service and excellent communication from start to finish.
January 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for your review, Darren. We are pleased to hear you received great, friendly service with excellent communication throughout.
Kind regards, Danielle
Vertu Hyundai Dunfermline were fantastic
Tarun our salesman was exceptional. He went above and beyond to cater to our preferences. Such a lovely lad, also very patient and informative.
January 17, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for your lovely review. It’s great to hear that Tarun provided such exceptional service and went above and beyond to meet your preferences. His patience and informative approach really do make a difference, and he’ll be thrilled to receive your feedback.
Kind regards,
Keith
Good morning
Good morning
Excellent service
Polite and knowledgeable
Ten out of ten customer
Service
I would recommend them to anyone
Lucy does a fantastic service
🤩
January 26, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon, Thank you, Graeme, for the brilliant 5‑star review. We’re delighted to hear you received excellent service and found the team polite and knowledgeable.
Lucy will be thrilled to know her fantastic customer care made such a strong impression. Your ten‑out‑of‑ten recommendation means a great deal to everyone at Hyundai Dunfermline.
We truly appreciate your feedback and hope to welcome you again in the future. Kind regards, Kerry
Great service and prompt delivery
Great service and prompt delivery. So far the car is a joy.
January 28, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hello Lawrence. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
The experience of buying the car was…
The experience of buying the car was really good , all the staff were helpful, very knowledgable and made the process very easy throughout , would recommend vertu to all my friends and family
January 8, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Ron's new Tucson hybrid.
excellent communication both on phone and via e mail and text. Prompt attention at all times with any queries. Lucy McMaster was a delight to deal with.
January 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Got a motobilaty car for my sister had…
Got a motobilaty car for my sister had nothing but hassle with it and that company first time it went in for something wrong they had it over 3 month got it back with scratches now it's not working right over 3 months to get it booked in stay away people
January 27, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1ME2701 Kind regards,
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