Just had my Kona Electric 2022 in for a Software update. Really excellent customer service from Shauna Carmody. Impressed with the knowledge she had about my vehicle. I have an Autowatch Ghost... See more
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Location
Switch locationMiddle Engine Lane, Silverlink Business Park, NE28 9NZ Newcastle upon Tyne, Tyne & Wear, GB
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Chris was very accommodating and understanding of any concerns. He walked through everything as many times as I needed and was always very easy to contact with any questions
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From start to finish, we have appreciated the outstanding level of service we have received when buying our ‘new’ car. Attention to detail by the sales and service team is highly valued by us, making... See more
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The customer service from Jordan was first class from the initial contact to vehicle pick up . My only issue would be the £250 refundable charge relating to my private plate transfer.This seems ext... See more
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Company details
About Vertu Motors - Hyundai Silverlink
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Middle Engine Lane, Silverlink Business Park, NE28 9NZ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0344 659 0605
4.8
Excellent
104 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience. Geof was a really great . He talked us through everything
June 9, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback. We’re delighted to hear you had a great experience and that Geof took the time to talk you through everything clearly.
I’ll be sure to pass on your comments to him.
Kind regards,
Matthew
Chris was very accommodating and…
Chris was very accommodating and understanding of any concerns. He walked through everything as many times as I needed and was always very easy to contact with any questions
June 9, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning,
Thank you for your review. It’s great to hear that Chris was so accommodating and understanding, taking the time to go through everything as many times as needed and always being easy to contact. That level of support really makes a difference.
Kind regards,
Dean
Great customer service from start to…
Great customer service from start to finish from all staff, Will was great and really helpful with good advice and knowledge. Good after care. Would highly recommend.
June 4, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning Susan,
Thank you for your kind feedback. It’s great to hear you received excellent service throughout and that Will was so helpful, providing clear advice and sharing his knowledge. We’re also pleased to know the aftercare has been just as positive.
We really appreciate your recommendation.
Kind regards,
Dean
Just had my Kona Electric 2022 in for a…
Just had my Kona Electric 2022 in for a Software update.
Really excellent customer service from Shauna Carmody.
Impressed with the knowledge she had about my vehicle.
I have an Autowatch Ghost immobiliser fitted to my car, usually I would just give the garage my code.
But apparently it needed to be in service mode otherwise the update could damage the unit.
I didn’t know the special code to do this and needed to go home to find it.
A big thanks to Shauna for keeping my booking open and I returned to the garage later.
The work was completed very much appreciated.
June 8, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning Steve,
Thank you for your detailed review. It’s great to hear that Shauna provided such excellent customer service and demonstrated strong knowledge of your vehicle. Taking the time to ensure everything was handled correctly, including giving you the opportunity to return once you had the necessary information, really shows the level of care we aim to deliver.
We’re pleased everything was completed successfully and appreciate you taking the time to share your experience.
Kind regards,
Dean
From start to finish an outstanding service
From start to finish, we have appreciated the outstanding level of service we have received when buying our ‘new’ car. Attention to detail by the sales and service team is highly valued by us, making sure we are happy with our purchase including post sale.
May 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for sharing such a lovely review. It’s wonderful to hear that the whole process felt seamless from start to finish, and that the team’s attention to detail — even after the sale — made such a positive impression. We’re delighted you’re happy with your purchase and the care you received throughout.
Many thanks,
Chloe
Great service
Special mention to Chris Hargreaves ,knowledgeable, polite ,helpful great service, would recommend
May 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your great feedback. We’re delighted to hear that Chris Hargreaves provided such knowledgeable, polite, and helpful service during your visit.
Delivering a high standard of customer care is what we aim for, so it’s fantastic to know Chris made a positive impression. We’ll be sure to pass on your kind words — they’ll be very much appreciated.
Thank you for your recommendation, and we look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent service
Excellent service. Brilliant staff, Dan was great, and the others, particularly Will were very helpful and always approachable. Customer service was super and nothing was too much trouble. 10 out of 10.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your excellent feedback! We’re thrilled to hear that you received such brilliant service and that the team made such a positive impression.
It’s fantastic to know that Dan provided a great experience and that Will and the rest of the team were so helpful and approachable, with nothing ever being too much trouble. Your 10 out of 10 rating really means a lot to us!
We truly appreciate you taking the time to share your experience.
Kind regards,
Keith
Customer service by Dan was amazing
Customer service by Dan was amazing. Very helpful and always happy.
Helped us to choose the right card.
May 19, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback.
We’re delighted to hear that Dan provided such amazing customer service and was both helpful and friendly throughout your experience. It’s great to know he supported you in choosing the right car — ensuring our customers feel confident in their decision is exactly what we aim for.
Your comments will mean a lot to Dan and the wider team.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Professional, excellent service great experience
From the first call to arrange a test drive if what became our new Tucson Dan and Vertu Silverlink was first class. Questions we had a full list everyone answer and to our satisfaction reassured we took the offer away called with more questions felt we had chosen the best dealer and salesperson and went ahead communication excellent systems payment methods first class ease of understanding 100%. Dan the senior salesperson was responsive professional engaging informative and likeable. We now have the car we wanted at the trim level we wanted in the colour we wanted the price well given them a call and then you can decide me I am pleased with the deal I received
May 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Excellence service and no hard sell
Excellence service and no hard sell, felt at ease with Charlotte who explained everything
May 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi James,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received excellent service at Vertu Hyundai Silverlink.
It’s great to know that Charlotte made you feel at ease and took the time to explain everything clearly, all without any pressure. That relaxed and informative approach is exactly what we aim to provide, and she’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Love my new car from Hyundai…
Love my new car from Hyundai Silverlink. North Shields.
Excellent service . Kept informed from ordering car to picking the car up
Chris went through everything. Woukd Definetly recommend going here
May 11, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Pauline
Thank you for your lovely feedback. We're delighted to hear that you love your new car from Hyundai Silverlink, North Shields. It’s great to know you received excellent service and were kept fully informed from ordering right through to collection.
A special thank you for recognising Chris — we’re so pleased he took the time to go through everything with you and ensure you felt confident before driving away.
We truly appreciate your recommendation and hope you enjoy every mile in your new car.
Kind regards
Dawn
New car purchase
I found the customer service welcoming and relaxed. The sales rep was knowledgeable and chatty, but not pushy. Excellent test drive and explanation of car's features. I would highly recommend visiting this dealership to buy your next car
May 8, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your lovely feedback. We’re delighted to hear you felt welcomed and relaxed throughout your visit, and that our sales representative provided a knowledgeable, friendly experience without any pressure. It’s great to know you enjoyed the test drive and clear explanation of the car’s features. We really appreciate your recommendation.
Many thanks,
Chloe
Geoff is the best :)
I went to Vertu Hyundai Silverlink on a whim as i saw a car advertised online that i liked the look of and wanted to test drive. I was looked after by Geoff, who was very helpful and friendly, explained everything clearly to me and went above and beyond, coming in on his day off to hand the new car over to me. Connor was also very helpful and friendly and talked through finance with me. I feel very satisfied with how the whole experience went and have a lovely new car to enjoy!
May 4, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Rachel,
Thank you for taking the time to share such a detailed review. It’s great to hear that your visit turned into such a positive experience and that Geoff looked after you so well, explaining everything clearly and even coming in on his day off to complete the handover. It’s also lovely to know Connor was friendly and helpful when talking through the finance options.
We’re really pleased you felt well supported throughout and that you’re now enjoying your new car. Thank you again for your kind words.
Kind regards,
Dean
Vertu Motors Excellent Company.
Professional, knowledgeable, polite and respectful salesman. No pressure selling, outlined available options within our budget. Excellent communication throughout the sales and collection phases, Chris is a credit to your company, many thanks.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon,
Thank you for your detailed feedback. I’m really pleased to hear how professional, knowledgeable and respectful Chris was, and that he took the time to go through the available options within your budget without any pressure. It’s great to know communication was clear and consistent through both the sales and collection stages.
Your kind words about Chris are very much appreciated, and it’s excellent to hear he made such a positive impression.
Kind regards,
Dean
Friendly, helpful service
I was helped to purchase
by Adrian Rainbow at Hyundai Silverlink.
He was friendly, courteous and extremely knowledgeable, and made the whole experience of buying a new car pleasant.
April 28, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning Susan,
Thank you for your review. It’s great to hear that Adrian supported you so well, and that his friendly, courteous, and knowledgeable approach made your car‑buying experience such a pleasant one.
Kind regards,
Dean
Great service
Lots of support from Charlotte and Will through the process, very quick and made simple
April 25, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon,
Thank you for your review. It’s great to hear that Charlotte and Will provided plenty of support, making the process quick and straightforward for you.
Kind regards,
Dean
From start to finish everything was…
From start to finish everything was done with professional curtesy and friendly staff.
No hard sales ..no pushing any particular cars at you , just a lovely experience.
Charlotte was brilliant and kept us well watered with teas and lattes. Took us out on test run and took her time explaining what the buttons were for. It is my 1st time of driving an automatic car and I was worried about that, but Charlotte talked me through it all and I've had my 1st drive and it was great. I would thoroughly recommend Vertu Hyundai to everyone.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for sharing such a lovely review. We’re delighted to hear that your experience from start to finish was professional, friendly, and completely pressure‑free — exactly what we aim for.
It’s wonderful to know that Charlotte made such a positive impression. Her care, patience, and clear explanations clearly helped you feel confident, especially with driving an automatic for the first time. We’re so pleased your first drive went well and that you felt supported throughout.
Your recommendation means a great deal to us, and we’re thrilled you enjoyed your time with Vertu Hyundai.
Many thanks,
Chloe
Dan was very helpful
Great customer support from the team. But there was one man that pulled all the triggers, he's name is Mr Dan , he's a good guy
April 23, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback. We’re really pleased to hear you received great support from the team, and especially that Dan made such a positive impression. We’ll be sure to pass your comments on to him.
Many thanks,
Chloe
Alway a pleasure
From first visiting the showroom Chris Hargreves was welcoming and very helpful. We test drove an Ionic 6 but that proved too large for me but while at the showroom saw a Kona EV which we test drove the following week and that proved ideal for our needs.
Chris again was very helpful and after choosing the colour and ordered the Kona Ultimate EV.
This arrived at the promised time and again Chris made the handover a pleasure.
My husband used Vertu in Leeds when his Jaguar needed servicing and was always happy with them.
We will try Vertu first when it comes to ordering a new car.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your lovely review. We’re so pleased to hear how helpful and welcoming Chris was throughout your visits, and that the Kona EV turned out to be the perfect choice. It’s great to know the handover was just as smooth. We truly appreciate your continued trust in Vertu.
Many thanks, Chloe
I had a great experience with Vertu…
I had a great experience with Vertu Motors when buying my Hyundai Kona EV. Charlotte was my main contact and was consistently cheerful, approachable, and helpful throughout. We visited as a family, spent time in the showroom model exploring the car and then enjoyed a relaxed test drive together. Once I’d decided, I compared prices on Autotrader and Charlotte happily worked with me to match the best deal I found. Everyone we met was welcoming and professional. The whole process felt easy and transparent. I’m absolutely delighted with my new car and would happily recommend them to others.
April 23, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that your experience purchasing your Hyundai Kona EV with Vertu Motors was so enjoyable and straightforward.
Your kind comments about Charlotte are very much appreciated. It’s great to know that her cheerful, approachable manner and helpful support made the experience relaxed for your whole family, from spending time exploring the showroom model to enjoying the test drive together. We’re also pleased to hear that she worked with you openly and transparently to match the best deal you found, helping you feel confident in your decision.
It’s wonderful to know that everyone you met was welcoming and professional and that the entire process felt easy and transparent. Thank you for your recommendation — we’re absolutely delighted to hear how happy you are with your new Hyundai Kona EV.
Kind regards,
Liza
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