I found this dealership through carwow and arranged a test drive with Paul Gordon in sales in the Kia EV I was interested in buying Paul was very helpful and professional throughout and one week lat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very professional in all areas. The sales executive Craig Colman was brilliant and did everything he could to make the experience of changing my car pleasant and easy.
Company replied
Popped into dealership this afternoon. Spoke with Craig Coleman who was very friendly and knowledgeable regarding the car we were looking at. So pleased that we have now purchased the vehicle with... See more
Company replied
Bought a new Kia EV from Vertu at Newbridge on Motability. Very good customer service with staff (specifically Gemma) and process was very straight forward. The car became available very quickly wit... See more
Company replied
Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Lonehead Drive, EH28 8TG, Edinburgh, Scotland, United Kingdom
- 0344 659 8925
4.6
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my car and helpful staff
Tony and the Vertu Kia Edinburgh staff were helpful because I visited more than once and I was unsure what car I wanted, they were very patient and answered all the questions I had. The range of cars for automatics was impressive and unlike other dealerships I had visited the used cars were clean and a good standard. I look forward to using Vertu again in the future.
July 9, 2025
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you so much for your kind words! We are so happy to hear that Tony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
I collected my new car yesterday
I collected my new car yesterday, and Tony made the entire process effortless. He kept me informed at every stage, ensuring I felt confident throughout. Whenever I had a question, nothing was too much trouble—he was always happy to help and consistently cheerful. Without a doubt, the nicest car salesman I have ever dealt with.
May 26, 2025
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Good afternoon Amanda. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Tony and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Kerry
Great service from friendly
Great service from friendly, helpful & professional staff. No hard sell. Would definitely recommend them.
April 19, 2025
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Great service, no hard sell
I visited the dealership in order to test drive a car I'd seen advertised through another platform. The staff were helpful, friendly and efficient and I'd happily purchase from them again
April 26, 2025
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
EV Upgrade
The team at Vertu helped us look at options as we upgraded to an electric vehicle.
April 29, 2025
Unprompted review
Reply from Vertu Motors - Kia Edinburgh
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.