Vertu Motors - Land Rover Exeter Reviews 

104
TrustScore 4.5 out of 5

4.7

6 Matford Way, Land Rover, Matford, EX2 8FN Exeter, Devon, GB


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Rated 5 out of 5 stars

The whole experience at JLR Exeter was fantastic from start to finish. We were treated like royalty and Ryan Duncan went above and beyond. He is a true asset to the team and we couldn’t recommend him... See more

Company replied

Rated 5 out of 5 stars

Jonny Redfern and his team were awesome to work with super quick and got the car turned round for delivery in less than 24 hours, really over the moon with the purchasing process. I have been buying c... See more

Company replied

Rated 5 out of 5 stars

I got my Jaguar I-Pace from Vertu Jaguar Exeter and I could not be happier with the service I received. Stuart was upfront about everything with the car and even urged me to wait a few d... See more

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Rated 5 out of 5 stars

Extremely pleased with our Land Rover Range Rover Sport Auto Diesel vehicle purchased from Vertu Land Rover at Matford Exeter, the service was brilliant. We were welcomed and looked after by all t... See more

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Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Land Rover Exeter

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 6 Matford Way, Land Rover, Matford, EX2 8FN, Exeter, Devon, United Kingdom

  • 0330 012 2306

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

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4.7

All reviews

(104)

12,776 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good

Very good. Henry was brilliant. Car is incredible

March 18, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Thank you, Will, for leaving this fantastic 5‑star review.
We’re delighted to hear that your experience at Land Rover Exeter was very positive and that Henry took such brilliant care of you. It’s great to know you’re enjoying your new car — it certainly sounds incredible!
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Rated 5 out of 5 stars

Great experience!

From the initial visit at the showroom, to collecting the vehicle, everything has run smoothly.
Gary was professional and thorough, taking time with us when we collected the new Range Rover (answering our many questions !) to make sure we were hundred per cent with everything before we left.
Thank you to Gary Keenor, Helen and the Team at Land Rover.

March 10, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Good morning Sonia,

Thank you for sharing such a lovely review. It’s great to hear that everything ran smoothly from your first visit right through to collection day. Gary will be delighted to know his professionalism and thorough approach helped you feel fully confident before driving away — especially after taking the time to answer all your questions.

It’s also wonderful to hear your thanks to Helen and the wider team at Land Rover Exeter. They’ll really appreciate your kind words.

Wishing you many enjoyable journeys in your new Range Rover.

Kind regards,
Dean

Rated 5 out of 5 stars

Excellent Service

John and Pete were fantastic, really made the purchase of my new car run extremely smooth and fast!

All of my options were clearly laid out and made decisions very easy.

Highly recommend their services.

March 10, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Hi Jacob
Thank you for your fantastic feedback. We're delighted to hear that John and Pete were both fantastic and made the purchase of your new car run so smoothly and quickly. It’s great to know all your options were clearly laid out, making your decisions easy.
We really appreciate your high recommendation.
Kind regards
Dawn

Rated 5 out of 5 stars

Friendly and efficient

We had pre identified the vehicle that suited our needs and Jonny Redfern arranged everything quickly and efficiently so that we could collect the car in just a few days. Everyone we met was friendly and helpful.

March 10, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Good afternoon Jon,

Thank you for taking the time to share your experience. It’s great to hear that everything came together smoothly and that Jonny was able to arrange your new vehicle so quickly. I’m also really pleased that the team made you feel welcome throughout your visit.

If you need anything going forward, we’re always here to help.

Kind regards,
Dean

Rated 5 out of 5 stars

Vehicle Purchase

First impressions count and upon arrival the sales representative Ryan was in the car park to greet us. As we had a clear idea of our requirements including price he was able to quickly identify a vehicle to match. Following test drives we agreed to purchase. A lengthy documentation process followed but clarified at each step. We are very pleased with our decision both in terms of vehicle purchase and vendor - Vertu Motors of Exeter. Highly recommended.

March 5, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Thank you for taking the time to share your experience. We’re delighted to hear that your first impressions were so positive, with Ryan greeting you on arrival and quickly identifying the right vehicle based on your requirements. It’s great to know the test drives and purchase process went smoothly, and that each stage of the documentation was clearly explained.
We’re really pleased that you're happy with both your new vehicle and the service from Vertu Motors Exeter. Your recommendation is greatly appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

Excellent Service

KAI made it such an easy process in dealing with our new purchase and our situation with our intended px vehicle.

A really friendly and approachable manor and nothing was too much touble.

Would definately choose JLR for future purchases.

February 27, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Hi Paul,
Thank you for the fantastic 5‑star review. It’s great to hear how easy Kai made the whole process for you, especially with the part‑exchange situation. His friendly, approachable manner and willingness to go the extra mile really shine through in your comments, and he’ll be delighted to receive this feedback.
We really appreciate your recommendation and look forward to welcoming you back to JLR in the future.
Kind regards,
Kerry

Rated 5 out of 5 stars

John Ashman in Land rover sales

John Ashman in sales was clear, concise and transparent as well as patient in listening to our needs and coming up with a vehicle that fitted. He also did the heavy lifting on the paperwork which was most welcome. Vertu Exeter experience was in total contrast to the brush off we got at Vertu Taunton.

February 12, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Hi Mr Scripps,
Thank you for your excellent 5‑star review! We’re delighted to hear that John Ashman provided clear, concise and transparent support during your visit to Land Rover Exeter. It’s great to know he took the time to listen to your needs, helped find the right vehicle, and handled the paperwork to make the process as smooth as possible. Your feedback means a great deal to the team, and we’ll be sure to pass your kind words on to John.
Thank you again for taking the time to share your experience.
Kind regards,
Liza

Rated 5 out of 5 stars

The whole experience was made hassle…

The whole experience was made hassle free, relaxing & enjoyable thanks to the professionalism of the sales man dealing with my purchase, Gary.

February 20, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Good afternoon,
Thank you for sharing your feedback. I’m really pleased to hear that your experience was hassle‑free, relaxing, and enjoyable — exactly how buying a car should feel. It’s great to know that Gary’s professionalism made such a positive difference throughout your purchase.
Kind regards,
Dean

Rated 5 out of 5 stars

Recommend

Having just had delivery of our second defender ,we found Ryan very helpful ,knowledgeable and obliging in the sale of this vehicle also Helen for the financial dealings.
We found the whole atmosphere at Virtu Landrover very accommodating.

February 18, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Thank you for your lovely feedback, Barbara. I’m delighted to hear that Ryan made the process of purchasing your second Defender so helpful and straightforward with his knowledge and accommodating approach. It’s also great to know that Helen supported you well with the financial side of things. I’m really pleased the atmosphere at Vertu Land Rover felt welcoming throughout your visit. Your recommendation means a great deal to us.

Kind regards,
Danielle

Rated 5 out of 5 stars

Gary Keener in the Exeter branch of…

Gary Keener in the Exeter branch of Land Rover was very helpful from start to finish and very easy to deal with. Thanks

February 13, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Hi Joe,
Thank you for leaving this review. We are so pleased to hear that Gary was helpful from start to finish and that you found him easy to deal with. Your feedback is really appreciated.
Kind regards,
Danielle

Rated 5 out of 5 stars

Memorable experience

Pleasant welcome on arrival. Our sales advisor Staurt Hopkins was extremely knowledgeable about each vehicle we asked to see. Giving us plenty of time to make our choice. We appreciated the no pressure feel of this purchase experience. On the test drive he gave us great support and good information. Every member of the team we were introduced to were extremely helpful.

February 6, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Hi Anne,
Thank you for leaving this review. We are so pleased to hear that you had such a memorable experience with us. It is wonderful to know that Stuart was able to support you throughout your visit with his knowledge, guidance and relaxed approach, and that you felt no pressure while making your choice. It is also great to hear that your test drive was informative and that the rest of the team made a positive impression.
We really appreciate you taking the time to share your feedback.
Kind regards,
Danielle

Rated 5 out of 5 stars

All i can say i am very happy with…

All i can say i am very happy with everything

February 13, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Hi there,
Thank you for your lovely feedback. We're really pleased to hear that you’re very happy with everything. Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

New Jaguar owner

Great very helpful made finding the model car I was looking easy.

January 31, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Hi Roy,
Thank you for your great 5‑star review! We’re really pleased to hear that the team at Land Rover Exeter were so helpful and made finding the model you were looking for nice and easy. Your feedback is very much appreciated.
Kind regards,
Liza

Rated 5 out of 5 stars

I purchased a 3 year old Rangerover and…

I purchased a 3 year old Rangerover and the entire experience was first class , highly recommended.
Thanks to Henry and the team.

February 7, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Thank you for sharing your experience. We’re thrilled to hear that your Range Rover purchase was seamless from start to finish. It’s wonderful to know that Henry and the team made such a positive impression. Your recommendation means a great deal to us, and we hope you enjoy every moment with your new vehicle.
Kind regards,
Chloe

Rated 5 out of 5 stars

Buying my Jaguar

All the staff were very helpful and professional and Stewart the salesmen knew all about jaguars management very good.

January 30, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Good morning Peter,
Thank you for taking the time to share your feedback.
I’m really pleased to hear that all of the team were helpful and professional during your Jaguar purchase. It’s great to know that Stewart’s knowledge and support made a positive impact on your experience, and that you found the overall management to be very good.
Your review is truly appreciated, and we’re grateful for your recommendation.
Kind regards,
Dean

Rated 5 out of 5 stars

After a bad experience with another car…

After a bad experience with another car dealer it was the complete opposite with Vertu.
Friendly helpful staff, kept me informed on everything.

January 13, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Thank you for sharing your experience. I’m really pleased to hear that your visit to Vertu was such a positive contrast after a previous disappointing encounter elsewhere. Friendly, helpful communication and being kept fully informed are exactly the standards the team aims to deliver, and it’s great to know this came through so clearly for you.

Kind regards,
Matthew.

Rated 5 out of 5 stars

Pete and Henry

Pete and Henry, top sales guys. Put up with lots of prevarication from me and saw me through. Thank you chaps

January 29, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Thank you so much for your kind words! We are so happy to hear that Pete and Henry were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Gary Keenor sales executive at Vertu…

Gary Keenor sales executive at Vertu made the transaction very easy he was professional in every aspect he is a credit to Vertu

January 30, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Good afternoon, Thank you for your feedback. We’re really pleased to hear that Gary Keenor made the whole transaction so easy and delivered such a professional experience throughout. He’ll be delighted to know his support made a positive difference, and he truly is a credit to Vertu.
We really appreciate your comments. Kind regards, Kerry

Rated 5 out of 5 stars

Fantastic service throughout

Fantastic service throughout, and such genuine customer service

January 22, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

The whole process from start to car…

The whole process from start to car collection was flawless. Jonathan was an absolute star, and nothing was too much trouble for him. This was probably the best car collection i have experienced. I will be buying my next car from the team at Land Rover Vertu Exeter. Well done

January 16, 2026
Unprompted review
Vertu Motors  - Land Rover Exeter logo

Reply from Vertu Motors - Land Rover Exeter

Thank you so much for your kind words! We are so happy to hear that Jonathan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

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