I recently purchased a Defender 110, and I couldn’t be happier with both the vehicle and the experience. From start to finish, the service was outstanding. A huge thank you to Emma and Gerard, wh... See more
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Location
Switch locationWhitecross Garage, Bradford Road, LS20 8NJ Guiseley, West Yorkshire, GB
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See what reviewers are saying
We had wonderfull experience,from day one when we walked in Gerad the sales team member had workd out things so well for us and the Sales Manager Victoria had gone out of her way to get us the vech... See more
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Have recently bought a used LR Discovery Sport through Vertu Guiseley. From initial enquiry, to test drive to purchase - Louise provided great customer service, was friendly and helpful throughout, an... See more
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Hi, brilliant , fantastic , so glad we went to this dealership, 10 out of 10 for Louise who took us through the whole purchase with explanation and cheerful presentation . After driving away with our... See more
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Company details
About Vertu Motors - Land Rover Guiseley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Whitecross Garage, Bradford Road, LS20 8NJ, Guiseley, West Yorkshire, United Kingdom
- 0344 659 2052
4.5
Excellent
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently purchased a Defender 110
I recently purchased a Defender 110, and I couldn’t be happier with both the vehicle and the experience. From start to finish, the service was outstanding.
A huge thank you to Emma and Gerard, who were absolutely amazing throughout the entire process. They were friendly, knowledgeable, professional, and genuinely went above and beyond to make everything smooth and stress-free. They took the time to answer all my questions and made me feel valued every step of the way.
The Defender 110 is everything I hoped it would be, and the exceptional customer service made the whole experience even more memorable. I highly recommend this dealership to anyone looking for a first-class buying experience. Thanks again, Emma and Gerard—you’ve set the standard for outstanding customer service!
July 9, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Good afternoon. Thank you for your fantastic review, Hollie. We are delighted to hear that Emma and Gerard provided such outstanding service and made your Defender 110 purchase such a memorable experience. Your kind words about their professionalism, knowledge and dedication will mean a great deal to them.
Congratulations on your new Defender 110, and thank you for your recommendation. We wish you many happy miles ahead!
Kind regards,
Kerry
New Discovery Sport
We were very well cared for at Vertu Guiseley as usual.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
We had wonderfull experience,from day…
We had wonderfull experience,from day one when we walked in Gerad the sales team member had workd out things so well for us and the Sales Manager Victoria had gone out of her way to get us the vechile on time and on the commited time frame.
We appriciate the marvellous sales service from the team and people there at Guiseley Land Rover.
Will recommed peolple to do vosot to expereince the service them selves.
Thankyou Gerad and Victoria once again.
May 11, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Dear Shabnam,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you had such a wonderful experience from the moment you first visited us.
Your kind comments about Gerad are greatly appreciated — it’s fantastic to know that he took the time to understand your needs and organise everything so well for you. We’re also pleased to hear that Victoria went the extra mile to ensure your vehicle was ready and delivered within the promised timeframe.
Providing a seamless and supportive experience is very important to us, so your appreciation of the team’s efforts means a great deal. Thank you also for your recommendation — we’re sure it will be valued by others considering a visit to Land Rover Guiseley.
Thank you again for choosing us, and we hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza
Customer service by David Mann was 5 star
Customer service provided by David Mann was first class. Sale went through smoothly and it was a pleasure to be his first sale for Vertu Guiseley
May 1, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Hi Chris,
Thank you very much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received first‑class customer service at Vertu Land Rover Guiseley.
It’s wonderful to know that your purchase went smoothly and that David made such a positive impression. Being part of his first sale at Vertu Guiseley makes it even more special, and he’ll be thrilled to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
really lovely team
really lovely team; Gerard was fantastic and sorted everything for me at short notice. Really knowledgeable, helpful and easy process and I'd 100% get a car from them again
May 2, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Hi Ashleigh
Thank you for your lovely feedback. We're delighted to hear you had such a positive experience with the team. It’s wonderful to know that Gerard was fantastic, sorted everything for you at short notice, and made the whole process so easy. His knowledge and helpful approach clearly made a real difference.
We truly appreciate your recommendation and are pleased to hear you’d happily return to us again in the future.
Kind regards
Dawn
Collected a brand new car
Collected a brand new car. Scratches on the bonnet and mirrors. Filthy inside. Also scratches inside. Vertu said they would arrange to collect and sort it out. No call as yet. Hand over process took 2 hours. Finally the car brand new car had 108 miles on the clock.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza
Thanks Gerard Jones
Fantastic service received from Gerard Jones and the Guiseley Range Rover team. highly recommended.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Thank you, Phil, for taking the time to leave this fantastic 5‑star review.
We’re thrilled to hear that you received excellent service from Gerard Jones and the team at Land Rover Guiseley. Your high recommendation means a great deal, and I’m sure the team will be delighted to know their efforts made such a positive impression.
If we can support you further in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Excellent buying experience
From start to finish of buying our car; Priya was in contact with us advising what was happening and when the car would be ready for collection. Nothing was too much trouble in our buying experience, we would use Vertu Land Rover again for our next purchase.
Thanks Priya and the Land Rover Team.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Hi Charles,
Thank you for your fantastic 5‑star review. We’re delighted to hear that Priya supported you throughout the entire process and kept you well informed from start to finish. It’s wonderful to know that nothing was too much trouble and that your buying experience was smooth and enjoyable.
We truly appreciate your kind words and your intention to return to Vertu Land Rover Guiseley for future purchases. We’ll be sure to pass your thanks on to Priya and the whole team.
Kind regards,
Liza
Defender
Recently bought and Defender and dealt with Will for the transaction. He was first class and couldn't do enough to answer all my queries and assist. Overall a great experience and would use again.
March 12, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Good afternoon Keith,
Thank you for sharing your feedback. I’m really pleased to hear that your Defender purchase went so smoothly. It’s great to know Will looked after you so well and took the time to answer all your queries — it sounds like he made the whole experience straightforward and enjoyable.
I’m delighted to hear you’d be happy to return in the future. Thank you again for the great review.
Kind regards,
Dean
Good customer service always guaranteed…
Good customer service always guaranteed at Vertu Land Rover Guiseley
I love my new car and had good advice and help from the sales executive and other staff
I’ve dealt with Guiseley Vertu before and I’m sure I will again in the future
March 5, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Hi Mrs Patchett,
Thank you for taking the time to leave such a lovely 5-star review. We’re delighted to hear that you consistently receive great customer service at Vertu Land Rover Guiseley. It’s wonderful to know you’re enjoying your new car and that the sales executive and wider team provided helpful advice and support throughout your experience.
We truly appreciate your loyalty and your kind words. It’s always a pleasure to welcome you back, and we look forward to seeing you again in the future.
Kind regards,
Liza
Service was excellent
Service was excellent, always kept in the loop, updated regularly and pleasure to deal with, handover was quick and seamless.
March 5, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Hi James,
Thank you for taking the time to leave us a fantastic 5-star review. We’re really pleased to hear that you received excellent service from the team at Land Rover Guiseley. It’s great to know you were kept updated throughout and that the handover process was quick and seamless. Your kind feedback is very much appreciated.
Kind regards,
Liza
Guiseley leeds 5* so far
This was a factory order Land Rover,
The build took a lot longer than it should due to the cyber attach.
Bill when above and beyond what any "normal" sales person would do, with getting back to me out of hours
March 2, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Thank you for your review. We’re sorry to hear the factory order took longer than expected due to the cyber‑attack, but we’re delighted that Bill went above and beyond to support you throughout the process — even getting back to you out of hours. Your feedback means a great deal to us, and we’re pleased you felt well looked after despite the delays.
Kind regards,
Keith
Excellent service from all the Will…
Excellent service from Will and the team at Vertu Guiseley, could not have been more helpful with the purchase. Inspection of car and collection was smooth.
February 23, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Thank you for your excellent feedback. We’re really pleased to hear that Will and the team at Vertu Guiseley were so helpful throughout your purchase, and that both the inspection and collection went smoothly. We appreciate you taking the time to share your experience.
Kind regards,
Keith
Amazing experience
Amazing experience, whole team are wonderful and made us feel special 🙂
February 13, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Hi Gerard,
Thank you for leaving this review. We are so pleased to hear that you had an amazing experience and that the whole team made you feel special. Your feedback is very much appreciated.
Kind regards,
Danielle
Reply from Vertu Motors - Land Rover Guiseley
Good afternoon. Thank you, Diane, for the wonderful 5‑star review. We’re delighted to hear you found the team professional, informative, and efficient during your visit.
Your feedback means a great deal to everyone at Land Rover Guiseley, and we hope to welcome you again in the future. Kind regards, Kerry
Impressive dealership that really does try to get you the car you want
My recent experience of buying a Defender 90 was with one individual at Land Rover Guiseley, Gerard Jones. Unlike so many car salespeople he was not pushy or "clever" he just did his job and went the extra mile to get me what I wanted. Communication was excellent and all my dealings with the dealership were excellent.
January 28, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Good afternoon Vinay. Thank you so much for your kind words! We are so happy to hear that Gerard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Fantastic customer service!
I find it a rarity nowadays to come across old fashioned sincere customer service, but I have recently experienced that phenomena at Vertu Landover in Guiseley.
I have just taken delivery of a new Discovery Sport and was guided through the procedure by the team up at Guiseley. I had an initial problem with the car specification, but they rectified this with ease, efficiently and great professionalism; nothing was a problem for them, their only aim was to make sure I was a satisfied customer. The guys up there were exceptional in their understanding, their patience and their overall caring approach.
Many thanks to Emma, Dan and Mike, and special thanks to Adam Gray who helped me through the whole process with a mild-mannered approach, an eagerness to please, and a professional thoroughness.
Well done! I thought customer service was becoming an amorphic cloud of Chat Bots and Ai, thank goodness there are still real people left!
January 21, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Good afternoon Paul. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Emma, Dan, Adam and Mike. We hope to see you again soon. Happy motoring, Dean
Gerard Jones
Gerard Jones, your Sales Executive who dealt with me was excellent. He was friendly and courteous. He explained all aspects of the sale well, and never rushed us.
He was knowledgeable, in particular, in going through the IT side of the new Discovery Sport, which was markedly different to my previous car. At one point when he was unsure how my Android phone needed to be fully synced, he solved our impasse by asking a colleague with an Android to do that part for us, so I was fully set up.
Altogether, he will have spent over 4 hours with us over our two visits to Vertu Motors in Guiseley
January 21, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Guiseley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Reply from Vertu Motors - Land Rover Guiseley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Reply from Vertu Motors - Land Rover Guiseley
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
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