Vertu Motors - Land Rover Guiseley Reviews 

Once again, dropped car in with Mel, minor trip computer reset, the team took care of what was needed with the car, a couple of hours pass, no hassle, no charge so nothing but compliments. Thanks guys. J

Louise looked after myself and my wife really well during our visit to your showroom and our test drive of the F Pace. Unfortunately the financial side of the deal couldn't be agreed and so I decided not to go ahead with the deal.

Turned up at 5:30 at night when a warning light came on expecting to be told that service wouldn't be able to look at it as it was now too late. Instead was greeted with friendly staff who straight away ensured that I was sorted out straight away and back on the road that evening. (Guiseley branch, not Canal road branch!)

The service received from the dealership is the worst I’ve come across. I was advised due to the vehicle being new, the vehicle requires an update to prevent being stolen. As can be seen from the image attached the vehicle was booked in twice months in advance in order for the dealer to provide me a courtesy vehicle. However each time I received a call stating there are no vehicles available a day before the booking and now weeks on the vehicle still hasn’t been seen.

Save your time and just book at a different dealership ✅

I have removed a previous good review that was initially requested from the dealer of this dealership at Guisley as it did not reflect the true experience. I spent a lot of money on a 2018 Range Rover with very low mileage. On the day of collection the car was full of uneaten food and rubbish hidden under the rear seats! The car boot when opened simply allowed water to pour in!
I should have refused it there and then.
I was assured it’d be sorted but that took 2 weeks
Since then in 4 months of ownership they have had the car 2 months
Three times it went in and came back with extra problems. Broken parts electric side steps stuck out adaptive braking failed!
I wanted them to take it back or offer a good offer on an alternate car
No chance
Their insulting offer was a free service or £250 voucher for a night away
Well I bit the bullet and sold it elsewhere
I have warned off anyone who will listen as to how badly I was treated and my tolerance used against me. They had the car for weeks often without updates.. no phone calls even turned up here without telling me or on one occasion it broke down coming home and they didn’t bother telling me I had to ring them! Avoid this dealer and go elsewhere YOU HAVE BEEN WARNED!
Follow up
Despite a representative from the company tasked with monitoring social media posts assuring me that the sales manager would be in contact…. Can you guess what…
NOTHING A BIG FAT NOTHING!
2 weeks and no contact
Deal with these people at your peril
GO ELSWHERE

Whatever you do don't make the same mistake I did and buy a car from this dealership. Had my car for 5 months and and a month and a half it has spent back at their garage with so many issues, current issue they are on there 3rd attempt however as they can't find the rattle have said its characteristics of a vehicle, after visiting other land rover dealerships they have never heard of that and said no car should rattle. Just fobbed off by a garage who has the worst customer service I have ever seen. Maybe because I am a women they think they can fob me off, had to log a complaint with land rover finance.

Car take in gor security update waited ove 5 hours and the got in and engine light on told service department who said it was nothing they had done and could not look at that day ask if I could drive and was told the engineer had not said I couldn't, drove car home with a max speed it would achive is 25mph.
Avoid using this garage at all cost customer service none existent.

Had a few problems at Vertu motors Guiseley, but all was sorted. It seems staff had left, and no managers in place to sort things out.
Thank god for John Stanton, their new manager, who sorted everything out .
He more than made up for the problems, and the car is like new. Many thanks.

Ross & Sam Dyson what excellent service!! Will be returning for MOT in October on my trusty Freelander , 5 star rating to Vertu Guiseley these guys are a credit to you *****

Avoid vertu landrover at all costs, bought a discovery and had nothing but problems. Had it for 3 weeks when i developed a fault and still waiting for it to be fixed.
Michael Howarth the senior sales executive has now taken to ignoring all calls and emails about this vehicle, just about to begin a reject my car suit.
Spent alot of money on a car thats not safe to drive! So disappointed with this company! Avoid at all costs!

4 month on and my discovery is still in the garage awaiting a new engine.
Vertu is nothing short of crooks!

I felt assured that my used Jaguar was prepared to the highest standard.
The Jaguar approved used warranty scheme also is giving me great piece of mind.

Never had a good experience with this garage. They never call you back, never give you updates, they never have a courtesy vehicle available and when they do book one for you they ring and cancel it the day before.

bought 2 vehicles from this garage was not told about the app/the licence on the sat navs etc. in the last 3yrs of owning the vehicles one has been to this garage and Bradford and Leeds lots and lots of times and they don't fix it, it keeps cutting out and all the electrics going off. the other vehicle the boot has not been right since day 1 doesn't always open they eventually replaced the struts on it after the boot turned in to a guillotine and wanted to chop you in half and would not stay open. the boot even after this will still not open 9 time out of 10 this garage just make up an excuse say the vehicles not driven enough when its done over 21k in 3yrs and was driven all covid so was not even just sat doing nothing then and also its not driven enough yet your cheap break pads needed changing because they had all corroded because like i was told by the garage i got to fit them that they are the cheapest rubbish that could be fitted on a car that they would not expect to see ones like that fitted on a car of that value. This garage promises things and don't do them and also don't tell you things like when we bought them which they should have

I bought my Evoque a year ago, on what I thought was a really good deal from Guiseley Land Rover.
When taking it in for service this year, I was advised it had failed its MOT, due to two pieces of plastic under the bonnet that apparently keep the whole front lights in place, and it would be £1200 per light to replace them, plus £770 for a broken part in the back suspension. All in i ended up paying £4200 for a failed MOT less than a year after buying the car.
Both the service department and the warranty company (who refused to pay out) advised that the vehicle can only have been in an accident to have incurred this specific damage. In the last 12 months I haven’t had a single bump or scrape, not one. This bump or accident the service team referred to can only have happened prior to me buying the car from Vertu Guiseley a year ago. I’ve been sold a car with extensive and unsafe damage to it. Either they hadn’t checked it properly before selling, or they were aware of the damage and sold it anyway. Either way, please do not trust the sales team at Vertu Guiseley, do not buy a car there, it could cost you a lot more than you think.

I would stress that sales team aside, their service team were really good, and the lady on the phone fought really hard for me against the warranty company to try and get me a payout, but apparently the warranty company said that the vehicle must have been in an accident and therefore wouldn’t pay out. But the service team are great and are not included in this review as they did their jobs really well.

I have a service plan in place for my jaguar XJR and have used jaguar/Land Rover at Guiseley for my services for a number of years without problem.
On attending for my last service which was the major service at 6yrs or 72000 miles I was aghast to be told that the whole service could not be completed unless I contributed a significant amount of extra money as there was not enough money left in the plan to pay for it. Following a good deal of discussion in which I made my feelings abundantly clear i.e. what is the use of having a plan if it doesn't cover the service costs as it is supposed to do. This service should have all filters changed, new plugs belts replaced, auto transmission oil checked topped or changed etc.
eventually I was told that as a gesture of good will they would change the air and fuel filter but the plugs , belts etc would not. The service was completed and a day later when at home I felt that this situation was all wrong and nothing to do with me, the thing that bugged me most was that I was told when I took this plan out that all the services would be paid for and now I would have an incomplete service record.
I therefore contacted the car plan service team at Gateshead Tyne and wear where I spoke to a man called "Regan" who I explained the whole situation to who agreed with my feelings re the matter and said he would look into the whole situation. It transpired that someone on the team at the time the plan was taken out had made a mistake with the costings and years the plan would be running Mr Regan said he would liaise with the garage at Guiseley and get back to me. I received a call from Darren service manager at Guiseley the following day to say that Mr Regan had spoken with him and explained the whole situation, he apologised for the inconvenience I had suffered and said that he would arrange for the car to be brought back in and all the work completed at no cost to me, Mr Regan called me also 2 days later to say he had sorted the plan out for the next 2 years. I cannot begin to thank Mr Regan enough for the amount of work he did in total to sort the situation out, I also want to give a special thanks to Lee on service reception at Guiseley who started the investigations off with his manager Darren in the first instance and also to Darren for his acceptance and quick response to have the car back in to complete all the work. All's well that ends well but not without a lot of calls on my part.

Had such a fantastic experience when purchasing my latest vehicle from Bill ( William McMulkin ) at the Land Rover Guiseley dealership.
Professional, knowledgeable and the whole experience was the best and simplest one I've ever had in all my years of buying cars.
Five star experience all round.

Booked our discovery sport in for a service at Vertu Landrover Guiseley and whatta mistaka to makar, the first date we booked they rang up at 5.15 the night before to say they couldn’t do it after I’d booked my day around this, a week later they rang to confirm that our car was booked in the next day, it certainly wasn’t as we were on holiday then when it was finally due in again guess what a phone call at 5.15 the night before once again saying they couldn’t do it. Finally cancelled and going elsewhere.
Ironically whilst we would have been they we would have been in that market for a new car, missed out on that now as if this is the quality of their after service I’ll also be going elsewhere

Well having received the following reply from Landrover I did what they said and now have been ghosted for the past seven days

FROM HERO TO ZERO...................................... This is a copy of e mail to vertu head office Cars will not always be in short supply service will become FOREMOST again.

I am writing to you regarding the totally inexcusable service I have received from Vertu Land Rover Guiseley over the last 18-month period.

In the past even though I have had many issues with the Land Rovers purchased, the service had on the whole been good, in some cases even excellent. However, since vast changes in the personnel at the garage this is sadly case. I have been treated in some cases as what I can only describe as utter contempt.

As someone who has purchased 6 Land Rovers from yourselves in 5 years, I would expect better. Land Rovers very own mission statement contains the wording, “We want to be sure our customers come first!”.

May I add that the issues with one car in particular were so bad that there was 20+ garage visits all taking up my personal time, that eventually lead to the car having to be swapped all together.
So this is not someone making a fuss about a
one of incident.
The problem is as a customer my experiences date over this period and therefore build up, however with such a high staff turnover at the Guiseley garage they do not understand this and treat issues as isolated incidents, so never see the
bigger picture.

I am not an unreasonable person, and feel that I have been very understanding considering all the problems I have experienced, and have continued to give Land Rover my custom. Yet now because I have dared to air some grievances about the level of service I have been receiving, I have been spoken to with total disdain, and now it has even got to the point where I am intentionally disregarded.

The latest example of such is waiting a week for a call from Darren the service manager , where in the end I had to physically go in to the garage to get a response. At which point I was dealt with by him in a dismissive and indifferent attitude, to the point where he in so many words told me to go elsewhere.

I would certainly not normally put pen to paper so to speak, but I am so outraged by this total lack of regard for a customer that I feel the need to do so. The lack of customer awareness and to be quite frank general human interaction is
beyond belief.

I do not have an issue with Vertu motors as a whole and this can be seen by the fact that today I visited your Bradford branch where I was treated with good humour, respect and efficiency.

I do have a comprehensive list of dates and incidents , but I do not wish to weigh this letter down with them.

I will look forward to your reply regarding these issues and if necessary, we will be able to address them in more comprehensive detail. I appreciate your time.

Collected my Jaguar I Pace from Vertu Jaguar in Guiseley on the 31st of August. Fabulous Car and brilliantly prepared ex demo. Thank you to Ali, Sophia and Nigel – your service, advice and patience with me buying my first ever EV was just great – thank you guys! Cheers Ian R