I would like to thank you all the staff for a wonderful experience! Thanks to Liam who was the first person responded to my inquiry I made online. He was brilliant and responded promptly. Then specia... See more
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Outstanding customer support from Darren and Emmy who went above and beyond in ensuring a warranty issue was rectified as quickly as possible on our MG HS. Vertu MG Edinburgh provided an exceptional l... See more
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Wanted to test drive an MG IM6 and the staff were very accommodating and helpful. The car was a pleasure to drive and Dom was very knowledgeable about the "bells and whistles" on the car and answered... See more
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From the start to driving away we found our experience excellent. We had Stephen Band guide us through our sale. He was very polite, very knowledgeable and gave us great guidance in getting the most o... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Lonehead Drive, EH28 8TG, Edinburgh, Scotland, United Kingdom
- 0330 012 2187
4.5
Excellent
27 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer support from…
Outstanding customer support from Darren and Emmy who went above and beyond in ensuring a warranty issue was rectified as quickly as possible on our MG HS. Vertu MG Edinburgh provided an exceptional level of customer support from first contact through to completion of the repair. I can't recommened them highly enough. Thank you to all involved.
May 8, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Allan,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your experience with Vertu MG Edinburgh West.
It’s wonderful to know that Darren and Emmy went above and beyond to ensure the warranty issue with your MG HS was resolved as quickly as possible. Providing exceptional customer support from first contact through to completion is exactly what we strive for, so your feedback really means a great deal to the whole team.
Thank you again for your high recommendation and for choosing Vertu Motors. We truly appreciate your kind words and trust, and we’re always here should you need any further assistance in the future.
Kind regards,
Liza.
Great experience
I would like to thank you all the staff for a wonderful experience! Thanks to Liam who was the first person responded to my inquiry I made online. He was brilliant and responded promptly. Then special thanks to Paul who looked after me through the whole process. There was no pressure for sale. Paul was very helpful and knowledgeable, explain everything clearly. Thank you so much for all your help!
May 1, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Aleksandra,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear that you had such a positive experience at Vertu MG Edinburgh West.
It’s great to know that Liam responded promptly to your online enquiry and made a strong first impression. Your special thanks to Paul are also very much appreciated — we’re pleased to hear that he supported you throughout the entire process with clear explanations, helpful guidance and absolutely no pressure. That calm, knowledgeable approach is exactly what we strive for.
Thank you again for your kind words and for choosing Vertu Motors. The team will be thrilled to read your feedback, and we wish you all the very best with your new MG.
Kind regards,
Liza.
Test Drive MG IM6
Wanted to test drive an MG IM6 and the staff were very accommodating and helpful. The car was a pleasure to drive and Dom was very knowledgeable about the "bells and whistles" on the car and answered all my questions.
May 2, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Neil
Thank you for your lovely feedback. We're really pleased to hear that the team were so accommodating and helpful when you came in to test drive the MG IM6. It’s great to know you enjoyed the drive and that Dom’s knowledge of the car’s features helped answer all your questions and made the experience even better.
Your comments are truly appreciated.
Kind regards
Dawn
Reply from Vertu Motors - MG Edinburgh West
Hi there,
Thank you for the great review of your visit to MG Edinburgh West. Really glad to hear you found the service efficient at MG and the team so friendly and easy to deal with. Thanks again for the kind words and we hope to see you at MG again in the future!
Kind regards,
Kerry
Sales rep Stephen was exteremly helpful
April 17, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi there,
Thank you for taking the time to leave MG Edinburgh West this great review. Great to hear Stephen at MG was extremely helpful — he’ll really appreciate the feedback and we hope to see you again at MG in the future!
Kind regards,
Kerry
From the start to driving away we found…
From the start to driving away we found our experience excellent. We had Stephen Band guide us through our sale. He was very polite, very knowledgeable and gave us great guidance in getting the most out of our new MG. We would highly recommend MG to friends and family.
March 23, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for sharing your experience with us. It’s wonderful to hear that from start to finish everything was excellent and that Stephen Band provided such great support throughout your purchase. His politeness, knowledge, and guidance clearly made a positive difference, and he’ll be delighted to know how much you appreciated his help in getting the most out of your new MG.
We’re also thrilled that you would highly recommend MG to your friends and family—recommendations like yours mean a great deal.
Thank you again for your kind words, and we hope you enjoy every moment with your new car.
Kind regards,
Keith
Love my new car.
Stephen was so helpful and cheerful. Took his time to explain how everything worked. Have been a manual driver for over 40 years and was a bit nervous of change but he helped me through all the apps. Must mention his Manager who was also helpful and cheerful.
March 19, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Sandra,
Thank you so much for leaving such a lovely 5‑star review. We’re delighted to hear that Stephen made your experience at Vertu MG Edinburgh West so positive.
It’s wonderful to know he took the time to guide you through everything, especially as you were transitioning from driving a manual car after more than 40 years. His patience and cheerful approach clearly made a real difference, and we’ll be sure to share your kind words with him.
We’re also pleased to hear that his Manager was equally helpful and upbeat — feedback like yours means a great deal to the whole team.
If you need any further support as you get used to your new car, we’re always here to help. Enjoy the drive!
Kind regards,
Liza.
Stephen was brilliant
Stephen was brilliant. Super helpful. Knew his stuff. Would highly recommend.
March 3, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi Peter,
Thank you for leaving us a fantastic 5‑star review. We’re delighted to hear that Stephen was brilliant throughout your experience. His helpfulness and knowledge are qualities we value greatly, and he’ll be thrilled to know his support made such a positive impact.
We really appreciate your recommendation and hope to welcome you again in the future.
Kind regards,
Liza
Vertu MGmake it actual pleasure to buy…
Vertu MGmake it actual pleasure to buy a car both salesman Liam and manager Paul so helpful
February 21, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for your great feedback. We’re delighted to hear that Vertu MG made buying your car such a pleasure. It’s wonderful to know both Liam and Paul were so helpful throughout your experience.
Kind regards, Keith
Professional and courteous service
Secon purchase from this dealership. Felt valued and not pressured. Liam was extremely helpful and explained all aspects of process which enabled me to make decision to go ahead
February 20, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good afternoon Frances,
Thank you for your lovely review. I’m really pleased to hear this is your second purchase from the dealership and that you once again felt valued without any pressure — that’s exactly the experience we want for all our MG customers.
It’s great to know that Liam was extremely helpful, taking the time to explain every aspect of the process clearly and supporting you in making the right decision. Feedback like yours really highlights the level of care our MG team aims to deliver.
We’re delighted that you chose MG again, and we truly appreciate your loyalty.
Kind regards,
Dean
Stephen Band
Stephen Band was very good at keeping me up to date with the progress of my car and was very helpful
February 19, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Hi William. Thank you for taking the time to share your feedback. We’re really pleased to hear that Stephen kept you well informed throughout the progress of your car and that you found his support so helpful. Keeping customers updated and feeling confident is something we take great pride in.
We truly appreciate your comments and hope you enjoy your new vehicle.
Kind regards,
Selina
My experience with Vertu was fantastic…
My experience with Vertu was fantastic especially the care and attention I received from Liam Gaughin, so if you are looking for a new car get along to Vertu, see Liam and he will fix you up! Oh, and by the way, my new MG ZS is fantastic!!
January 30, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good afternoon, Thank you for sharing your fantastic experience. We’re delighted to hear that Liam Gaughin provided such great care and attention throughout your visit — he’ll be thrilled to know he made such a positive impact. It’s wonderful to hear how much you’re enjoying your new MG ZS, and we’re proud to have helped you choose the right MG for your needs. Thank you again for choosing Vertu and for recommending your experience with your new MG. Kind regards, Kerry
Our Vertu MG experience
We had an excellent experience getting our car from Vertu MG at Newbridge Edinburgh. Stephen & Tony couldn’t be more helpful and took the time to listen and answer all our questions with great warmth & professionalism.
January 24, 2026
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Sales far from perfect and customer service poor
The MG Sales experience is 3.5* ( very keen to sell add ons, and not given precise details on how the warranty operates), but customer service is 2*. I wanted to find out if a battery issue was covered by warranty but they wanted the car for a full day and warned me that it would cost £140 if not covered by warranty (a new battery would cost less). I tried to book a slot following a saefty issue recall but would have to wait 3 months and I was only offered an 8:30 slot. Not my idea of good customer service , and they do not live up to their claim - Our mission is to deliver an outstanding customer motoring experience through honesty and trust.
July 28, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good afternoon Joon. Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP3J2810 Kind regards Dean
Everything first class
Viewed the MGS5 online, drove from Aberdeen to vertu mg Edinburgh test drove the car, with Tony Jackson the sales executive, very impressed done the deal.
All within the dealership were friendly and approachable, Tony was excellent in all tasks , trade in,, transfer of ownership, road tax and chauffeuring me to my building society for funding, plentiful tea coffee and mince pies, I wouldn't hesitate to deal with Vertu mg in the future. Since purchasing Tony has phoned on multiple occasions asking how I was getting on with the car if everything was good with it, 5 stars to Tony and the MG team.
December 1, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
ENJOYABLE JOURNEY
I had a fantastic experience from first entering the showroom to finish, when I picked up my new car. Tony was excellent in his care and management of the process, kept me fully informed and made it easy for me at every stage.
December 19, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good afternoon Heather. Thank you for taking the time to leave a review for Vertu MG Edinburgh West. We are happy to hear you were happy with the level of service you received from Tony in our MG Sales Team. We hope to see you again here at MG in the future. Kind regards, Dean
From coming into the showroom to…
From coming into the showroom to collecting my new car the salesman was very helpful and answered all my questions and he made the experience very easy and enjoyable.
December 17, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Fantastic value and service
From the moment we arrived in the showroom we were treated with respect and the journey was the best we have ever experienced in purchasing a new car. The salesman Stephen is a credit to Vertu Motors.
November 12, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good morning Kevin. Thank you for taking the time to leave a review for Vertu MG Edinburgh. We are happy to hear you were happy with the level of service you received from our MG Sales Team. We hope to see you again here at MG in the future. Kind regards, Dean
Paul at Kia was amazing from start to…
Paul at Kia was amazing from start to finish everything seemed so easy great service
November 14, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Good afternoon. Thank you for taking the time to leave a review for Vertu MG Edinburgh West. We are happy to hear you were happy with the level of service you received from our MG Sales Team. We hope to see you again here at MG in the future. Kind regards, Dean
Exceptional Service
I am blown away by the level of service at Vertu. Every interaction, from my initial inquiry to the final setup, was handled with absolute professionalism and personal care. The staff are courteous, efficient, and make you feel truly valued. A genuine 5-star experience.
October 17, 2025
Unprompted review
Reply from Vertu Motors - MG Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
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