Vertu Motors - Nissan Tamworth Reviews 

65
TrustScore 4.5 out of 5

4.7

Ventura Park Road, B78 3HL Tamworth, Staffordshire, GB


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Rated 5 out of 5 stars

Our sales representative was very polite, very informative and helpful. He took us step by step through everything and we found it an easy experience. When picking up the car again everything was ex... See more

Company replied

Rated 5 out of 5 stars

Really great experience:) Dealt with a man called Matt at Tamworth branch , was really patient and kept us informed back and forth and vice Versa , never pressured us for added extras , told us exac... See more

Company replied

Rated 5 out of 5 stars

I recently had my very first Nissan ever from Vertu Motors Tamworth. I would like to say that i am over the moon with my new Qashqai, it is absolutely amazing. I would also like to take a minute to th... See more

Company replied

Rated 5 out of 5 stars

Staff at the Tamworth branch were extremely helpful, polite, pleasant knowledgeable and very professional. The video I received before going for a test drive was a brilliant idea and very well made.... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Nissan Tamworth

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Ventura Park Road, B78 3HL, Tamworth, Staffordshire, United Kingdom

  • 0344 6592479

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

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Replied to 96% of negative reviews

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4.7

All reviews

(65)

12,634 reviews in the last 12 months

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Rated 1 out of 5 stars

I booked a test drive last Saturday for…

I booked a test drive last Saturday for this Saturday we travelled 20 miles to find they haven't got the car we wanted to drive and didn't even really care. They offered us a different model to test but it wasn't what we went there for... Their loss.. What a complete waste of my time

June 13, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Hi Steven,
Thank you for your feedback, and please accept our apologies for the disappointment caused during your visit.
We completely understand your frustration at travelling to the dealership expecting to test drive a specific Nissan X-Trail model, only to find we were unable to provide the exact vehicle you had hoped to experience. Whilst we offered an alternative demonstrator, we appreciate this was not what you had booked for.
We're also sorry that you left feeling we didn't care, as that was certainly not our intention. We value every customer who visits us and regret that we fell short of your expectations on this occasion.
If you would like to discuss your experience further, please feel free to contact me directly at the dealership.
Kind regards,
Corey Scowen - General Sales Manager
Corey.Scowen@vertumotors.com

Rated 5 out of 5 stars

Great dealership that is not pushy

Could not fault the help and attention i recieved from Warren when we came in to look at cars on the Motorbility Scheme. Was not at all pushy as we had found at other dealerships ( not Nissan ). He answered all our questions with absolutely no pressure on what car to pick at the same time helping us pick the right car to suit our needs. Every car dealership should have car salespeople like Warren. Will definitely recommend this dealership to family and friends.

February 11, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Good afternoon Colin,

Thank you for your review. It’s great to hear that Warren provided such helpful and attentive support while you explored your options on the Motability Scheme. His relaxed, no‑pressure approach clearly made a real difference, and it’s fantastic to know he helped guide you to the right car for your needs.

We really appreciate your recommendation and your kind words about the team.

Kind regards,
Dean

Rated 5 out of 5 stars

Easy to purchase

After seeing the car i wanted on line my visit and particularly Sophie a vertu sales consultant we bought the car there and then Sophie was most proffessional throughout and explained the sale and finance plan perfectly.

June 2, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Thank you for your great feedback. We’re delighted to hear that you found the perfect car and that Sophie provided such a professional experience throughout. It’s fantastic to know she explained the process and finance options clearly, helping you feel confident in your purchase.

I’ll be sure to pass on your kind words to Sophie.

Kind regards,
Matthew

Rated 5 out of 5 stars

Great non pressure advice and service

Great non pressure advice and service

June 6, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Good afternoon Lisa,

Thank you for your review. It’s great to hear you received helpful advice and a relaxed, no‑pressure service — we really appreciate your feedback.

Kind regards,
Dean

Rated 5 out of 5 stars

very good service

very good service. warren the salesman was very helpful and made the whole sale easy.nothing was too much trouble

May 23, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Good morning Nigel,

Thank you for your review. It’s great to hear that Warren was so helpful and made the whole process easy, with nothing being too much trouble. We really appreciate your feedback.

Kind regards,
Dean

Rated 5 out of 5 stars

Very helpful as we bought the car from…

Very helpful as we bought the car from a distance, gave us a video tour of the car, arranged delivery and so happy with our purchase

May 1, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Hi Lucy,

Thank you for your feedback. I’m really pleased to hear the team were so helpful, especially with arranging a video tour and delivery.

It’s great to know you’re happy with your purchase.

Kind regards,
Danielle

Rated 5 out of 5 stars

Ryan was a great salesperson

Ryan was a great salesperson, he was friendly, but not pushy. He seemed very knowledgeable and helpful.

May 20, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Thank you so much for your kind words! We are so happy to hear that Ryan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

A very happy customer

A very happy customer! In comparison to other showrooms I’ve been to Nissan Tamworth were quick, and provided a good experience. I heartily recommend

May 16, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

PAUL GAVE US A GREAT REPORT ON THE CAR…

PAUL GAVE US A GREAT REPORT ON THE CAR WE WERE BUYING. TALKED US THROUGH THE TEST DRIVE. ALL THE PAPER WORK WAS EXPLAINED AND EASILY DONE

May 13, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Nissan Tamworth.
It’s great to know that Paul provided you with a clear and helpful overview of the car, guided you through the test drive, and made the paperwork process straightforward and easy to understand. Making the whole experience smooth and stress‑free is exactly what we aim for.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Rated 5 out of 5 stars

Very helpful and made you feel at ease

Very helpful and made you feel at ease. Answered any questions professionally and it was a great experience.

May 13, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Good afternoon Julie,

Thank you for your review. It’s great to hear you felt at ease throughout and that everything was explained clearly and professionally. We’re pleased you had such a positive experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Paul was amazing and very helpful.

Paul was amazing and very helpful.
He explained everything I needed to know. I saw the juke on there internet site. It was certainly better in person and everything I wanted. After purchasing the car I had a question so popped into the store. They helped me out loads with my question and explained all the information I needed.

May 4, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Dear Claire,
Thank you for your lovely feedback. We’re so pleased to hear that Paul was able to support you so well and took the time to explain everything clearly.
It’s great to know the Juke lived up to your expectations in person, and that the team were on hand to help even after your purchase when you had further questions. Providing ongoing support is really important to us, so your comments mean a lot.
We hope you continue to enjoy your new car.
Kind regards,
Danielle

Rated 5 out of 5 stars

Brilliant professional service from…

Brilliant professional service from first phonecall to picking up my car.

April 25, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Hi Lynda,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such brilliant and professional service from your very first phone call right through to picking up your car at Vertu Nissan Tamworth.
Providing a smooth and supportive experience from start to finish is exactly what we aim for, so your feedback is truly appreciated by the whole team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Rated 5 out of 5 stars

Very happy with the service received

Very happy with the service received. Everything was explained fully and very happy with my new car.

April 25, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Good afternoon Dannii,

Thank you for your review. It’s great to hear you were happy with the service, that everything was clearly explained, and that you’re pleased with your new car.

Kind regards,
Dean

Rated 5 out of 5 stars

Nissan Juke Vertu motor

We went to the Tamworth branch meet by a lovely lady who was named Sophie Hamilton she was very polite and made us very welcome she didn’t try to push us into buying a car , when we did choose the car she explained everything to us and put us at ease so all in all very happy with the car Nissan Juke Hybrid, so thank you all at Vertu motors Tamworth I would give Sophie 10 stars if I could 👍

April 10, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Hi Mal
Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience at Vertu Motors Tamworth. It’s lovely to know Sophie greeted you so warmly, made you feel welcome, and never applied any pressure while you were choosing your car.
We’re really pleased that she took the time to explain everything clearly and put you at ease throughout the process. Congratulations on your new Nissan Juke Hybrid — we’re thrilled to hear you’re happy with it.
A huge thank you as well for your kind words about Sophie — she’ll be over the moon with your “10 stars” praise! 👍
Kind regards
Dawn

Rated 2 out of 5 stars

Poor Customer support

Nice place for nice car but Very poor service with delivery. They had got the payment for the delivery way ahead 5 days early . I am still waiting for the delivery and they keep informing me that delivery driver not booked yet , i believe not ideal thing for such big organisation it been 4 days yet to receive me car. I had to keep calling and checking for updates poor customer service. I am still doubtful if they will deliver the car or i will have to go for collection.

March 28, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1H2803 Kind regards, Dean

Rated 5 out of 5 stars

The company listened to my needs in…

The company listened to my needs in getting about and we're very friendly and informative of all the vehicles for me to consider,
Ryan was exceptional in his help and knowledge of the vehicles to hand and I was able to make a decisive choice

March 23, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Good morning Tezza,

Thank you for sharing your experience. I’m really pleased to hear the team took the time to understand your needs and gave you friendly, informative guidance on the different vehicles available. It’s great that Ryan supported you so well with his knowledge, helping you feel confident in making the right choice.

Kind regards,
Dean

Rated 5 out of 5 stars

Warren was friendly and assuring…

Warren was friendly and assuring throughout the whole process. He was also really kind to my 7 year old son who towed along!

March 21, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Thank you for your lovely feedback. I’m pleased to hear Warren made the whole process friendly and reassuring, and that he took great care of your son as well. We really appreciate you sharing your experience.
Kind regards,
Matthew

Rated 5 out of 5 stars

Professional and polite service

Professional and polite service. Paul was able to answer all my questions and concerns. The car is everything I wanted. Thankyou

February 13, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Good afternoon Jules,

Thank you for taking the time to share your feedback. I’m really pleased to hear you received such professional and polite service at Nissan Tamworth. It’s great to know Paul was able to answer all your questions and put any concerns to rest — that kind of reassurance makes a big difference when choosing the right car.

I’m delighted the car is everything you wanted. Thank you again for your kind words.

Kind regards,
Dean

Rated 5 out of 5 stars

Ryan was very helpful connected my…

Ryan was very helpful connected my phone to my brand new Nissan Juke with google maps, and to the built hands free, changed from kilometres to miles per hour, explained everything on the dashboard was also very friendly and polite, also had a test drive before signing any paperwork

March 10, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Thank you for your great feedback. We’re delighted to hear how helpful Ryan was in getting everything set up on your new Nissan Juke, from connecting your phone and Google Maps to switching the dashboard settings and walking you through all the controls. It’s fantastic that he made the experience friendly, clear, and pressure‑free, even giving you a test drive before any paperwork.
Kind regards, Keith

Rated 5 out of 5 stars

I dealt with Paul and Harry and both…

I dealt with Paul and Harry and both were very professional in the way that they dealt with my wishes

March 2, 2026
Unprompted review
Vertu Motors  - Nissan Tamworth logo

Reply from Vertu Motors - Nissan Tamworth

Good afternoon Mr Skinner,

Thank you for your review. I’m really pleased to hear that both Paul and Harry were professional throughout and supported you exactly as you needed. It’s great to know your wishes were handled with care.

We really appreciate your feedback.

Kind regards,
Dean

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