Vertu Motors - Peugeot Banbury Reviews 

39
TrustScore 4.5 out of 5

4.5

Southam Road, OX16 2RS Banbury, Oxfordshire, GB


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Rated 5 out of 5 stars

Couldn’t be happier with the sales team. From walking in the show room I was greeted by the staff. All smiling and happy. Offered refreshments and was seated for help. Both managers jamie and Chaz wer... See more

Company replied

Rated 5 out of 5 stars

Great service from the Jamie and John. Looked after from start to finish and made to feel really welcome when we picked the car up. Highly recommend this dealership.

Company replied

Rated 5 out of 5 stars

Wouldn’t go anywhere else. Always go above and beyond, nothing is ever too much trouble. Have used Banbury for years and hopefully will continue

Company replied

Rated 4 out of 5 stars

Helpful staff. However, load cover supplied with car doesn’t fit as not for this model. Sales are looking into this. Delivery driver had left food crumbs all over front 2 seats. Finally, the brakes sq... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Peugeot Banbury

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Southam Road, OX16 2RS, Banbury, Oxfordshire, United Kingdom

  • 0344 659 4015

4.5

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.5

All reviews

(39)

12,558 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn’t be happier with the sales…

Couldn’t be happier with the sales team. From walking in the show room I was greeted by the staff. All smiling and happy. Offered refreshments and was seated for help. Both managers jamie and Chaz were very helpful and made sure we were happy with everything that was discussed. Couldn’t ask for anything more from them. Thank you

June 24, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Thank you for your fantastic feedback. We’re delighted to hear that you were warmly welcomed from the moment you arrived and that the team provided such a positive and supportive experience.

It’s great to know that Jamie and Chaz ensured everything was clearly discussed and that you felt completely happy throughout. Your kind comments are very much appreciated.

Kind regards,
Matthew

Rated 5 out of 5 stars

Great Service. Highly Recommended

Great service from the Jamie and John. Looked after from start to finish and made to feel really welcome when we picked the car up. Highly recommend this dealership.

June 20, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Hello Lee,
Thank you for your great review! We’re delighted to hear Jamie and John looked after you so well and made you feel welcome throughout.
We really appreciate your recommendation.
Kind regards,
Kerry

Rated 5 out of 5 stars

A great experience from start to finish

I had an excellent experience. Bradley and Jamie were friendly, knowledgeable, and incredibly patient. They answered all of my questions thoroughly and made sure I understood every step of the process. Their professionalism and guidance helped me make a well-informed decision, and I couldn’t be happier with the outcome. Highly recommended!

May 25, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Thank you for your fantastic feedback.

We’re delighted to hear that you had such an excellent experience with us. Providing friendly, knowledgeable and patient support is something we pride ourselves on, so it’s great to know the team took the time to answer all your questions and guide you through every step of the process.

It’s especially pleasing to hear that this helped you feel confident in making a well-informed decision and that you’re so happy with the outcome.

Thank you again for your recommendation — it really does mean a lot to us.

Kind regards,
Keith

Rated 5 out of 5 stars

Wouldn’t go anywhere else

Wouldn’t go anywhere else. Always go above and beyond, nothing is ever too much trouble. Have used Banbury for years and hopefully will continue

June 6, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Thank you for your continued loyalty and kind feedback. We’re delighted to hear that the team at Banbury consistently go above and beyond to support you and make every visit a positive experience.
We truly appreciate your ongoing trust and look forward to welcoming you back for many more years to come.
Kind regards,
Matthew

Rated 5 out of 5 stars

Our experience was amazing from start…

Our experience was amazing from start to finish! Bradley our sales assistant was very professional, knowledgeable and made us feel at ease! Probably one the most enjoyable experience of leasing a vehicle. So thank you Peugeot Banbury.

May 20, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Thank you for sharing such a fantastic review. It’s wonderful to hear that your experience was seamless from beginning to end. Bradley will be thrilled to know his professionalism, knowledge and reassuring approach made such a difference for you. It’s great to hear that leasing your vehicle felt genuinely enjoyable — that’s exactly the kind of experience we aim to deliver. A big thank you from the team at Peugeot Banbury.

Many thanks,
Chloe

Rated 5 out of 5 stars

Fantastic service...

Fantastic service.... Finally, people who know what they are talking about. We picked out a car on the Wednesday and were driving it home on the Thursday! So pleased with our Peugeot 208, at a great price. We were talked through the process and felt valued throughout.

April 30, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Hi Si,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Peugeot Banbury.
It’s great to know that the team’s knowledge and clear guidance made such a positive impression, and that the process was smooth enough for you to be driving your new Peugeot 208 home the very next day. We’re especially pleased to hear that you felt valued throughout and were happy with both the car and the price.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new Peugeot.
Kind regards,
Liza.

Rated 5 out of 5 stars

LOVELY STAFF ALL FRIENDLY

LOVELY STAFF ALL FRIENDLY, GREAT CUSTOMER SERVICE INVLUDING COFFEE. MANAGER HANDSHAKE AS WELL AS DEALER YOU HAVE DEALT WITH.

April 30, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Thank you for the great feedback. I’m really glad to hear you found the team friendly, the customer service strong, and the whole experience welcoming — right down to the coffee and the manager’s handshake.

Many thanks,
Chloe

Rated 5 out of 5 stars

Fantastic Sales Team

The whole sales team were fantastic. From start to finish, in less than a week, their process was engaging ,friendly and devoid of any "pressure" . Their communication was 1st class. I would and will recommend these guys to anyone searching for a new vehicle.

March 11, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Thank you for your fantastic feedback. We’re delighted to hear that our sales team made the whole process engaging, friendly and completely pressure‑free—and all within such a short timeframe. It’s great to know their communication stood out and helped make your experience so positive. We truly appreciate your recommendation.
Kind regards, Keith

Rated 5 out of 5 stars

I came back to Peugeot to see if I…

I came back to Peugeot to see if I would get a better experience this time round and thanks to Jasmine - Andy Ryan and Jamie, I DID
Thank you all

March 5, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Thank you for your review. We're really pleased to hear that you chose to return to Peugeot and that this time your experience was much better. It’s great to know that Jasmine, Andy, Ryan and Jamie all helped make a positive difference during your visit.
Thank you again for giving us another chance — we truly appreciate it.
Kind regards,
Matthew

Rated 5 out of 5 stars

My experience with Vertu

My experience with BSM, but now Vertu was fantastic as always. All staff are so friendly and helpful. I have a new car from yesterday and this is my fourth car from them. I’m giving them highest recommendation.

March 6, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Thank you for your lovely review. We're delighted to hear that your experience with us—both as BSM and now Vertu—has continued to be fantastic. It’s wonderful to know that our team’s friendliness and helpfulness have kept you coming back, and we truly appreciate your loyalty over four cars.
Your highest recommendation means a great deal to us.
Kind regards,
Matthew

Rated 5 out of 5 stars

Car lease

Amazing service throughout my experienced. Absolutely everyone i dealt with at the Banbury dealership was exceptional in customer service.
From the v friendly staff who work at the main desk manning the phones to the salesman John and the Manager.
Highly recommend this v professional car dealership 10/10

March 5, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Thank you for your fantastic review. We're delighted to hear that everyone you dealt with at our Banbury dealership provided exceptional service from start to finish. It’s great to know that our front‑of‑house team, John, and the Manager all made such a positive impression. Your recommendation means a lot to us.
Kind regards,
Matthew

Rated 5 out of 5 stars

Picked up my brand new Peugeot 2008…

Picked up my brand new Peugeot 2008 yesterday and had a great experience. Jamie and John were brilliant from start to finish—very friendly, helpful, and made everything really easy. The whole process was smooth and stress-free.

Thanks so much for all your help, I really appreciate it and would definitely recommend!

March 5, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Thank you for sharing such a fantastic review. I’m delighted to hear that collecting your brand new Peugeot 2008 was such a positive experience. Jamie and John will be thrilled to know their friendly, helpful approach made the whole process smooth and stress‑free for you — they always aim to deliver this level of care.
We really appreciate your kind words and your recommendation. Enjoy every moment in your new car, and if you ever need anything, we’re always here to help.
Kind regards,
Matthew

Rated 5 out of 5 stars

The staff were very welcoming I didn’t…

The staff were very welcoming I didn’t feel like a person who was just browsing .The showroom was extremely professional and I felt that my needs were taken into consideration. All in all it was a very pleasant experience and I felt the staff were extremely helpful and made me feel confident in in my choice.The person who dealt with me buying my car was extremely pleasant and professional.It was a happy experience.

February 25, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Thank you for your wonderful review. We’re delighted to hear that you felt so welcomed from the moment you arrived and that the showroom’s professional atmosphere made you feel comfortable and valued. It’s great to know your needs were truly taken into consideration and that the team were helpful, supportive, and made you feel confident in your choice.
We’re especially pleased that the person who guided you through the purchase was pleasant, professional, and helped make the whole experience a happy one. Your feedback means a lot to us.
Kind regards,
Keith

Rated 5 out of 5 stars

Absolutely lovely!

Absolutely lovely!
Everyone I dealt with was amazing and the car was a great deal.

February 14, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Good afternoon Dan,
Thank you for the great feedback. I’m really pleased to hear that everyone you dealt with was amazing and that you found a great deal on your car. It’s wonderful to know your experience was such a positive one.
Kind regards,
Dean

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Brilliant, Honest Service

We recently bought a car from Vertu Peugeot Banbury and had such a great experience, thanks to Jack.

The service we received from Vertu was noticeably different to other showrooms we’d visited. From the start, Jack was friendly, approachable and really easy to talk to. He was clearly very knowledgeable about the cars but what we appreciated most was how honest and genuine he was. There was no pushy sales pitch at all — he just listened to what we wanted, respected our budget and worked hard to find something that genuinely suited us.

He couldn’t have been more accommodating and made the whole process feel straightforward and stress-free. We’re so grateful for his help and wouldn’t hesitate to recommend Jack to anyone looking to buy a car.

February 3, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Hi Kate
Thank you for sharing such a wonderful review. We're delighted to hear that your experience with Vertu felt noticeably different from other showrooms you visited. It’s fantastic to know that Jack was friendly, approachable, and easy to talk to, while also being knowledgeable and genuinely honest throughout.
We’re especially pleased that he listened carefully to what you wanted, respected your budget, and worked hard to find a car that truly suited you — all without any pressure. It’s great to hear he made the whole process straightforward and stress‑free.
Your kind words and recommendation mean a great deal to us.
Kind regards
Dawn

Rated 5 out of 5 stars

Straight forward distance purchase

Verity was extremely helpful from start to finish with my distance purchase, providing a video tour and offering to focus on any areas I requested and even going so far as to deliver the car herself,

The car was delivered in exactly the described conditions and so far shows no signs of any issues.

I wouldn't hesitate to recommend Vertu for your next car purchase.

January 26, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Verity and the team. We hope to see you again soon. Happy motoring, Chloe

Rated 5 out of 5 stars

A standout professional sales team

I was looked after by the Peugeot sales team from the moment I stepped into the showroom.
They were very professional and managed my expectations extremely well and explained thoroughly all of the options and helped me to make my decision. They were not pushy in any way which I've experienced with other dealerships.
The whole process was quite long due to the paperwork, agreements, etc., but I felt well equipped to make the right decision especially as it is a large purchase!
Very professional and friendly.
A real pleasure to deal with.

January 31, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from the team. We hope to see you again soon. Happy motoring, Chloe

Rated 5 out of 5 stars

A great memory i'l keep with me

It was amazing to see the staff how welcome their are with me , to see the experience they have and how nice they treat every client . Me personally i had a great time beeing there and manage to buy a car that completly exceed my expectation . I definetly come back there for the next upgrade

January 28, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Banbury

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process! Turn around of 2-3 days to get my new car. Really
helpful salesmen , can’t be happier with my experience here

January 7, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Jamie is an absolute credit to vertu in…

Jamie is an absolute credit to vertu in Banbury.
So refreshing to deal with someone with such personable skills.
Jasmin also was a wonderful person to deal with.
These guys truly deserve credit for their hard work and attitude.

January 16, 2026
Unprompted review
Vertu Motors  - Peugeot Banbury logo

Reply from Vertu Motors - Peugeot Banbury

Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

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