Bought a used car. Did a test drive, liked the car and sales staff were all friendly. car was recently MOTd and Vertu had serviced it. Was unable to get the finance as per the advert due to th... See more
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Bought a used car. Did a test drive, liked the car and sales staff were all friendly. car was recently MOTd and Vertu had serviced it. Was unable to get the finance as per the advert due to th... See more
Company replied
Saw a vehicle I was interested in on the web and contacted the Derby branch. Reserved the vehicle and went to view it a couple of days later. Matthew,the sales person was very helpful and did me a w... See more
Company replied
Great experience from start to finish. Matt Smith who dealt with our sale was attentive, professional and friendly answering our many questions about the vehicle. One of the easiest car buying experie... See more
Company replied
Definitely using Vertu again, had a problem with my 3008 booked it in at derby arrived, booking in was seemless Rob was there to answer any questions Was sent a video of the issues found and the re... See more
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Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom
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Everything went very smoothly and I’d like to congratulate the young man on his first day selling his first car

Reply from Vertu Motors - Peugeot Derby
Saw a vehicle I was interested in on the web and contacted the Derby branch. Reserved the vehicle and went to view it a couple of days later. Matthew,the sales person was very helpful and did me a walk around video of the car concentrating on the areas of particular interest to myself. On the day of the viewing he sent me another message to advise that the vehicle was all prepped & fuelled for a test drive. I really liked the car when I saw it and a test drive sealed the deal. Negotiations ensued relating to trading in my existing vehicle and a range of options were offered on the new car (warranty, insurance's, Diamond Bright etc) and a deal was done. I was very happy with the whole experience. All the staff we dealt with where polite and helpful. We were offered drinks and made to feel quite relaxed. I would certainly recommend Vertu and would have no hesitation in returning to purchase a vehicle off them again in the future. As it stands at the moment I found the car I was after with the spec and colour that I liked,with minimal fuss . I found the completion of the paperwork straight forward with Matt's help and he even explained to me what I needed to do to sort my private number plate as I had never swapped it over to a new vehicle.
Thanks to all I dealt with at Vertu it was an enjoyable experience (and the new car is GREAT!)

Reply from Vertu Motors - Peugeot Derby
Bought a used car.
Did a test drive, liked the car and sales staff were all friendly. car was recently MOTd and Vertu had serviced it.
Was unable to get the finance as per the advert due to the age of the car so worked out more per month.
Arranged my own finance and sold my old car.
Arranged to collect the new used car, signed everything off and drove of home.
Unfortunately while on my driveway, the engine started to sound a bit like misfiring. Drove to work today and still misfiring so took straight back and booked in to service. The staff are all welcoming and efficient.
Got a call at lunch - coil packs need replacing, due tomorrow.
I'll be going home on the bus hoping it's sorted tomorrow 🤔
Hopefully it's just bad luck.

Reply from Vertu Motors - Peugeot Derby

Reply from Vertu Motors - Peugeot Derby
Bought a Peugeot 2008 from here. Had the pleasure of dealing with Marcus. He was so knowledgeable about the car. The car was delivered to my house when they said it would be. Really happy with the purchase and the salesman’s attention to detail.

Reply from Vertu Motors - Peugeot Derby
Great experience from start to finish. Matt Smith who dealt with our sale was attentive, professional and friendly answering our many questions about the vehicle. One of the easiest car buying experiences I've had to date!

Reply from Vertu Motors - Peugeot Derby
Definitely using Vertu again, had a problem with my 3008 booked it in at derby arrived, booking in was seemless Rob was there to answer any questions
Was sent a video of the issues found and the repair costs no pressure
Before picking up my car Rob personally rang me to say that a serious RTA had closed the A38 and traffic was at a standstill and did I want them to look after my car till the following morning what great service and Rob is a credit to your company

Reply from Vertu Motors - Peugeot Derby
Having purchased a Brand new car from another dealership and having to reject it due to its many faults, I was very nervous about buying something else .
We chose Derbys Vertu Motors Peugeot
We were greeted by a lovely friendly guy at customer services who chatted with us explaining the process and then introduced us to Adam our salesman .
We sat down explained all about the problems we had previously and still encountering from Statstones
Adam listened advised us on the different finance options available to us was very knowledgeable on all cars available great sense of humour and most of all very patient
We had test runs in 2 different cars
Nothing was too much trouble and by this time we had the finance manager also running around helping Adam
Was a lovely experience with them compared to the other awful experience. Previously .
Adam was on hols for a week so Tom took over and couldn't do enough to alay my fears
I would definitely recommend this branch of vertu motors
The handover was exciting in the end and I love my new car .
I also want to say thank you to the team who answer the calls all who are so friendly polite and courteous and very helofull every time I've rung. them
Thank you to you all .

Reply from Vertu Motors - Peugeot Derby

Reply from Vertu Motors - Peugeot Derby
Excellent service from knowledgeable staff. Good choice of cars, well prepared.

Reply from Vertu Motors - Peugeot Derby
Wahid made the whole experience of getting a car enjoyable. He treated my situation with complete empathy and understanding. Very professional from start to finish.
Finally got a car and collecting it today :)

Reply from Vertu Motors - Peugeot Derby
As soon as I arrived I was treated with respect and the staff were very polite and patient with me thankyou for a lovely experience

Reply from Vertu Motors - Peugeot Derby
First class from start to finish,Adam dealt with us and he did an excellent job,,

Reply from Vertu Motors - Peugeot Derby
Fab dealership. They go above and beyond. Huge shoutout to Adam who guided us through our purchase.
No pushy salespeople. Everyone my husband spoke to was kind and helpful.
Worth the 2 hour trip each way for such a lovely car and helpful staff.
Would highly recommend them and would not hesitate to use them in the future. Thank you Vertu Derby

Reply from Vertu Motors - Peugeot Derby
Never pushed or forced a sale. Went through every option in detail. Well looked after throughout with constant communication

Reply from Vertu Motors - Peugeot Derby
The salesman lacked experience in selling as there was lack of communication! Nobody had a clue where my car was when I enquired, 7 weeks later I had to go into virtu Derby to ask if it had arrived. The salesman had left me a message saying he had booked me in for the 9th of March but with no more info only thathe was on leave for three weeks. So when I enquired about my car to another salesman there was no information passed on. Credit to them they did get the car ready for me on the 9th and I'm very happy with it.
I really don't understand when you order your car they don't really no where it is...

Reply from Vertu Motors - Peugeot Derby
Changing my car for the first time in ten years and saw a trade-in for sale at Peugeot Derby. After thorough checks of the vehicle inside and out and a test drive, this and all the sale procedures were efficiently and patiently handled by salesman Wahid.
Five days later the car was delivered. Two months on and I'm very pleased with the car. Thank you Wahid.

Reply from Vertu Motors - Peugeot Derby
Very happy with the advice and professional help the way i was treated made me feel great after driving away 5☆from me highly recommend

Reply from Vertu Motors - Peugeot Derby
We had a pleasant hassle free experience. From our first phone call the purchase of the car went very smoothly. Our sales advisor was Harry who was very efficient and extremely easy to deal with. We would not hesitate to buy a car from Vertu peugot in Derby again.

Reply from Vertu Motors - Peugeot Derby
My experience with Vertu Motors was very pleasant and enjoyable from enquiry to delivery. The process was extremely quick, started on Monday and had my car delivered by Friday.
The employees were lovely, spoke with Donna when I first reached out and Wahid from the sales team handled my case. All in all, it was an enjoyable experience and I would highly recommend this dealership.

Reply from Vertu Motors - Peugeot Derby
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