Great service from my initial enquiry to test drive to sale from Liv. There was a minor issue when I discovered a nail in the tyre when I got home but that was swiftly dealt with. I found all the staf... See more
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I’d been putting off getting a new car for ages, but Kelly made the whole experience so easy. She was friendly, knowledgeable, and never pushy which really put me at ease. She took the time to ans... See more
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Went to look at the Dacia Spring and was met by Amina, who showed me around the car. Amina was very professional and talked about the various options available if I wanted to purchase a car, new or us... See more
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Decided to upgrade from a Captur to a Symbioz into a world of the unknown - first automatic and FHEV. Chose a car on the forecourt and Amina then steered the way to negotiate cost of new car against t... See more
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Company details
About Vertu Motors - Renault Bradford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Thornton Road, BD1 2EP, Bradford, West Yorkshire, United Kingdom
- 0344 659 5004
4.3
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Josh and Jamal really looked after me
Josh and Jamal really looked after me, I chose a car I wanted and it was all sorted within 3 days. So polite so helpful answered any questions that i asked. Smooth sailing process would highly recommend using Renault Bradford.
Thanks guys I love my car!
March 10, 2026
Unprompted review
Reply from Vertu Motors - Renault Bradford
Good morning Holly,
Thank you for sharing such a lovely review. I’m really pleased to hear that Josh and Jamal looked after you so well throughout the process. It’s great to know they were polite, helpful, and able to get everything sorted for you within just three days — that’s exactly the smooth experience we aim to deliver.
I’m delighted you’re enjoying your new car, and your recommendation means a lot to the team at Renault Bradford.
If there’s anything you need as you settle in with your vehicle, we’re always here to help.
Kind regards,
Dean
Very helpful Answer all questions and…
Very helpful Answer all questions and dealt will all the problems we had
February 20, 2026
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for your feedback. We’re pleased to hear that our team was very helpful, answered all your questions, and resolved the issues you experienced. Your satisfaction is important to us, and we’re glad we could support you throughout.
Kind regards,
Matthew
Poor Warranty Service Experience – Vertu Renault Bradford
I own a Renault Captur Hybrid and recently experienced an issue where the petrol flap stopped locking. I booked the vehicle into Vertu Renault Bradford, where I was advised after inspection that the required parts would be ordered and that I would be contacted once they arrived.
After four weeks with no communication, I contacted the dealership and was informed that the parts had to come from France, were unavailable, and that there was no estimated date for when they would be back in stock. I followed up several times over the following weeks and was repeatedly given the same response.
After waiting over three months with no progress, I decided to take my car to a different Renault dealership. They checked the issue on Tuesday and contacted me shortly after to confirm that the part was available and could be fitted. The part arrived within two days.
This raises a serious question as to why Vertu Renault Bradford was unable—or unwilling—to source the same part in a reasonable timeframe. Unfortunately, this is not the first time I have felt forced to take my vehicle elsewhere after being fobbed off by this dealership. It gives the clear impression that warranty work is being avoided.
Ironically, when I previously had my car serviced at Vertu Renault Bradford, there was significant pressure to complete a positive review of the service.
I am currently considering replacing my vehicle, and due to the consistently poor service I have received from Vertu Renault Bradford, I have now ruled out Renault as an option. This is disappointing, as the decision is based solely on customer service rather than the vehicle itself.
I felt it was important to raise this matter, as this level of service is unacceptable and has directly resulted in the loss of my future business.
I have tried to leave this review on Google, however it was rejected... questionable..
October 1, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1GE0502 Kind regards, Dean
They were welcoming friendly helpful…
They were welcoming friendly helpful and knowledgeable on all levels..and patient.!.thankyou ..love my new symbioz iconic..thanks Ben .
January 22, 2026
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Fantastic customer experience
Fantastic customer experience ans service on buying a car from start to finish. All questions answered in a calm patient manner and left feeling appreciated and valued! Ben was brilliant!
January 22, 2026
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Absolute legends from start to finish…
Absolute legends from start to finish will and Jamal made things really easy to understand and dealt with every question in a timely manner so give them lads a raise
January 21, 2026
Unprompted review
Reply from Vertu Motors - Renault Bradford
. Thank you for taking the time to leave a review regarding your experience with Jamal at Vertu Renault Bradford. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Dawn
Update to previous review
Update to previous review – Disappointed, but not surprised
I’ve already posted a review here, but unfortunately, all efforts to resolve my issue have proven purely performative.
After escalating a serious safety concern — including an uncommanded emergency brake at motorway speed — I finally spoke with the General Manager of the dealership. Despite outlining everything in full, I was told he’d investigate and get back to me.
It’s now been over a week. No call. No email. Nothing.
The silence speaks volumes. I’ve been left without a working car for almost two months while continuing to make payments — and at every stage, I’ve had to chase for answers that should have come willingly.
I’m tired of being polite about it. This has gone far beyond poor customer service.
January 19, 2026
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
Renault Bradford - Jean-Claude
Jean-Claude at Renault Bradford was exceptional from start to finish. He went at my pace and I picked the new car up within a week from start to finish. Thank you
December 3, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Good afternoon Chris. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Renault Bradford. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Highly recommend
Kelly kept us informed all through the process and couldn't have been more helpful. Very professional and a delight to deal with and a credit to Vertu.
A nice touch from John Claude who introduced himself and welcomed us as customers.
Little things really do make a big difference.
November 26, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you so much for your kind words! We are so happy to hear that Kelly and John Claude was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Excellent
Kelly looked after us so well throughout the whole process! I have a disability & she was so supportive, patient & kind, helping us find solutions & adaptations that suit our needs. She even supplied our daughter with snacks when she started to get a bit restless! Honestly, we couldn’t recommend her highly enough, she’s an absolute star 🙌 Big Thank You from the Elvin’s 😊
November 14, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great company to deal with
Great company to deal with, professional sales team who go the whole way to make sure the experience of buying a new car is as good as it can be.
This is the forth Renault I have purchased from them and I have only had positive experiences when doing so.
November 11, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault Bradford. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
Excellent service from start to finish
She was good, patient and answered all my questions. I felt at ease with her as I have difficulties with strangers. I am very happy with my purchase. It was quick and easy from the start to finish
November 11, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Good afternoon Emma. Good afternoon 00000. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Renault Bradford. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Keen price and friendly service
October 23, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Jean-Claude was friendly and super…
Jean-Claude was friendly and super helpful. He made everything very clear and answered all our questions patiently and honestly. We're loving our new car - thanks!
October 23, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Good afternoon 00000. Thank you for taking the time to leave a review regarding your experience with our sales Team at Vertu Renault Bradford. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Chloe
Reply from Vertu Motors - Renault Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Dan was fantastically helpful and…
Dan was fantastically helpful and flexible when it came to getting everything sorted.
September 18, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Most enjoyable experience of buying a…
Most enjoyable experience of buying a car from Dan the salesman to sorting the car and efficient delivery of car, feel like they really care about there customers.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent service from Jean-Claude and…
Excellent service from Jean-Claude and the team at Vertu Renault Bradford
September 29, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you so much for your kind words! We are so happy to hear that Jean-Claude was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Excellent staff
Excellent staff especially Ben who handled the sale of my new Renault Austral
September 25, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Good morning David. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Ben and the team. We hope to see you again soon. Happy motoring, Kerry
Vertu Bradford & Dan to the rescue
We had been let down by another company and had already sold our car, so needed help quickly to get a new Renault 5. Dan came to the rescue, they had a car in stock, he got me through the purchasing paperwork, got the car and delivered it in 2 weeks. He was great in all the communication, tolerated my worries, stuck to my budget and ensured all round great service
September 12, 2025
Unprompted review
Reply from Vertu Motors - Renault Bradford
Thank you for taking the time to leave a review regarding your experience with Dan Team at Vertu Renault Bradford. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
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