Chris at Vertu was amazing from the moment I waked into the showroom. He listened to what I wanted in terms of the car and financially. He then kept in touch all the way through supporting me with wha... See more
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Picked up my new Renault Austral from Vertu Motors recently, and have to say it was an all round excellent experience. The staff there were very knowledgeable going through the required process wit... See more
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Great service from start to finish. From initial enquiry, working out a package to collection was seamless. Thanks to Chris for everything he did.
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The showroom was well setup, with the cars easy to access. Chris our sales representative was very helpful and well versed with the vehicles. In all customer service, staff and service has been ex... See more
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Company details
About Vertu Motors - Renault Gloucester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
3 Ramsdale Road, GL2 5FE, Gloucester, Gloucestershire, United Kingdom
- 0344 659 5106
4.3
Excellent
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris at Vertu was amazing from the…
Chris at Vertu was amazing from the moment I waked into the showroom. He listened to what I wanted in terms of the car and financially. He then kept in touch all the way through supporting me with what I needed to provide & he then made the collection a very special moment for myself & my son.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for your fantastic feedback. We’re delighted to hear that Chris provided such outstanding support from the moment you arrived, taking the time to understand your needs both for the car and financially.
It’s great to know he kept you fully informed throughout and made the collection a special experience for you and your son. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Great service from start to finish
Great service from start to finish. From initial enquiry, working out a package to collection was seamless. Thanks to Chris for everything he did.
June 22, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Hi David,
Thank you so much for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received great service from start to finish at Vertu Renault Gloucester.
It’s wonderful to know that everything — from your initial enquiry through to working out the right package and collecting your car — was seamless for you. We’re especially pleased to hear that Chris provided such excellent support throughout, and we’ll be sure to pass on your kind words to him.
Your feedback means a great deal to the team, and we’re so pleased you had such a positive experience. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
New Car experience
Georgina at Vertu guided us through the process of test driving our potential new car and eventual delivery explaining each step thoroughly many thanks 👍
June 18, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you so much for your kind words! We are so happy to hear that Georgina was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The showroom was well setup
The showroom was well setup, with the cars easy to access.
Chris our sales representative was very helpful and well versed with the vehicles.
In all customer service, staff and service has been excellent
June 6, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Good afternoon Ian,
Thank you for your review. It’s great to hear that the showroom layout made it easy to view the vehicles and that Chris provided such helpful and knowledgeable support. We’re delighted the overall customer service stood out so positively.
Kind regards,
Dean
Collection of my new Renault Austral
Picked up my new Renault Austral from Vertu Motors recently, and have to say it was an all round excellent experience.
The staff there were very knowledgeable going through the required process with me, explaining all from beginning to end.
The best part was the grand unveiling of the car from under it's cover.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for your fantastic feedback. We’re delighted to hear that you had an all-round excellent experience when collecting your new Renault Austral — congratulations on your new car!
It’s great to know that our team provided clear, knowledgeable guidance throughout the process and ensured everything was explained from start to finish. Delivering a smooth and informative experience is something we pride ourselves on.
We’re especially pleased that you enjoyed the grand unveiling of your car — it’s always a special moment, and we love making handovers as memorable as possible.
Thank you again for choosing Vertu Motors. We wish you many happy miles in your new Renault, and we look forward to welcoming you back in the future.
Kind regards,
Keith
Just marvellous
As always, the staff at Renault Gloucester were wonderful. They explained everything clearly & did what they promised on time. Paperwork can sometimes be difficult but not here, all went smoothly. And I love my car!
May 28, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Hi Susan,
Thank you for your fantastic review! We’re delighted to hear you had such a wonderful experience with us at Renault Gloucester.
It’s great to know the team explained everything clearly and delivered exactly as promised, making the whole process smooth and straightforward — especially with the paperwork.
We’re so pleased to hear you love your new car! Thank you again for choosing Vertu.
Kind regards,
Kerry
Great service...
Alan provided excellent customer service when I recently bought my new Renault. He was friendly, knowledgeable, and made the whole process smooth and stress-free. I really appreciated his professionalism and attention to detail—highly recommend!
April 25, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Good afternoon Eleanor,
Thank you for your lovely review. I’m really pleased to hear that Alan provided excellent customer service and made the whole process smooth and stress-free for you. It’s great to know his professionalism, knowledge and attention to detail made such a positive impression.
Kind regards,
Dean
Very good experience
The staff do everything they can to make the whole process smooth and straightforward. The car is immaculately presented and fairly priced.
April 23, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for your feedback. We’re delighted to hear that the team made the process smooth and straightforward, and that you were pleased with the immaculate presentation and fair pricing of the car. Your kind comments are very much appreciated.
Kind regards,
Matthew
Good Customer Service from Matt.
Matt and Damien were professional and helpful with all the transactions and dealings regarding the car purchase.
April 20, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for your feedback. We’re pleased to hear that Matt and Damien were professional and helpful throughout the car purchase process. Your kind comments are very much appreciated and will be shared with them.
Kind regards,
Matthew
Great service - Renault Gloucester
After experiencing extremely poor service when trying to buy a brand new Renault Clio at another dealership we decided to try Renault Gloucester.
All we can say is that Matt the salesman and Aaron the sales manager were brilliant from start to finish.
Thank you for making our purchase so easy and thank you for restoring our faith in new car dealers.
No hesitation in recommending these people and their dealership.
April 1, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Hi Paul
Thank you so much for sharing your experience. We're delighted to hear that, after such a disappointing start elsewhere, your visit to Renault Gloucester restored your confidence in the new‑car buying experience.
It’s wonderful to know that Matt and Aaron were brilliant from start to finish and made the whole process easy and stress‑free for you. Providing clear advice, genuine support, and a positive customer journey is exactly what we aim for, so your feedback really means a lot to the team.
Thank you again for your kind words and your strong recommendation — it’s greatly appreciated.
Kind regards
Dawn
We have now two Renaults from Renault…
We have now two Renaults from Renault Gloucester
A Clio and a Symbioz Its down to Georgina Thompson who is the best Sales person we have ever dealt with.
Her product knowledge and proffesionalism that makes the difference.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Hi Simon,
Thank you so much for your fantastic 5‑star review! It’s wonderful to hear that you now have two Renaults from our Gloucester dealership — a Clio and a Symbioz — and that your experience has been consistently excellent.
Georgina will be absolutely delighted with your feedback. Her outstanding product knowledge and professionalism truly make a difference, and it’s great to know she’s provided the best sales experience you’ve ever had.
We really appreciate your continued trust and support. Enjoy your Renaults, and we look forward to welcoming you again in the future!
Kind regards,
Liza.
Jaroslav gazi
Hello, I am writing to say that I was very satisfied with the communication I received from Renault. I was especially satisfied with the employee Alan Dicks, who quickly handled everything and explained the car purchase. We thank him very much, we were satisfied.
Jaroalav Gazi
March 18, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that you were very satisfied with the communication received from Renault Gloucester. It’s especially great to know that Alan Dicks provided quick, clear, and helpful support throughout your car‑buying experience. Your kind words mean a lot, and we’ll be sure to pass them on to Alan and the rest of the team.
We’re very pleased you were satisfied with the service and wish you many happy miles in your new car.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Great experience
Very helpful sales personnel. I knew what I wanted and they delivered well.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Good afternoon Janet,
Thank you for your lovely review. It’s great to hear that our team made everything straightforward and delivered exactly what you were looking for. We really appreciate you taking the time to share this.
Kind regards,
Dean
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE, I emailed about a car and they phoned me with in 10 minutes from south shields which I found strange because I called Vertu Renault Gloucester, however I said could you ring me back in 30 minutes please but they didn't bother, so I emailed them again 2 days later and within 10 minutes they phoned again from South Shields saying they will send me a video of the car from Vertu Renault within a hour, 2 days later still nothing, how these people can say they are retailer of the year is joke. I will take my custom elsewhere because these people don't want it.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1J1203Kind regards, Dean
Reply from Vertu Motors - Renault Gloucester
Hi Adam,
Thank you for taking the time to leave your review. We're delighted to hear that everything was perfect from start to finish. Your feedback is truly appreciated, and we’re pleased you had such a positive experience with the team at Renault Gloucester.
Kind regards,
Liza
After a little hiccup with…
After a little hiccup with communication about my delivery date which was out of the branches control I can’t fault the Sales team, thank you to both Georgie & Damian for your support & Guidance throughout the sales process!
I love my little Green Car & I’m sure it will take me on very exciting journeys!
February 25, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Hi Saskia,
Thank you for taking the time to leave your 4‑star review. We’re glad to hear that despite the initial communication hiccup — which we appreciate was out of the branch’s control — you found the support from Georgie and Damian to be helpful and reassuring throughout the process.
It’s wonderful to know you’re enjoying your little green car! We hope it brings you many exciting journeys and lots of happy miles ahead.
Thank you again for your feedback.
Kind regards,
Liza
Good faith in these guys again
I had a few issues with this garage last year and was debating whether to move away after being a customer for over ten years. But Matt really put the trust back in them for me. A very honest and helpful salesman who delivered a new Duster in a amazing time and a great car. I was excited to pick this car up and the experience was great. I am very happy I stayed with these guys, its not just about the cars they sell but the people you deal with. I went for a lovey new Dacia Duster Hybrid that doesn't cost the earth, is cost efficient and lovely to drive. Thanks Matt your a credit to the team.
January 30, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you for taking the time to share such a thoughtful and heartfelt review. I’m really pleased to hear that, after the challenges you experienced previously, your recent visit restored your confidence in us. It means a great deal to know that the service you received made such a positive difference, and I’m delighted that the Duster Hybrid was delivered quickly and lived up to your expectations.
Your loyalty over the past ten years is genuinely appreciated, and you’re absolutely right — the people you deal with matter just as much as the cars themselves. I’m glad your experience reflected that. Enjoy your new Dacia Duster Hybrid; it’s a fantastic choice and I’m sure it will serve you well.
Kind regards,
Matthew
Looking for a new car.
Well, from the time I walked in to actually collecting my new car was a very enjoyable experience. The salesmens name was Alan Dix and nothing was to much trouble, plenty of tea & coffee on hand to. And Wayne was on hand to help too if your looking for Renault i would highly recommend this dealership.
Looking forward to the aftersales service.
January 19, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
. Thank you for taking the time to leave a review regarding your experience with Alan & Wayne at Vertu Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Dawn.
Very easy transition
Very easy transition, Matt was really helpful and had the car delivered to my work address. Would recommend :)
January 17, 2026
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Thank you so much for your kind words! We are so happy to hear that Matt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Amazing attention to detail
I arrived at Vertu Renault Gloucester knowing that I wanted to order a brand new Clio. What made my experience great was that Georgina, who compiled my order, was very knowledgeable, friendly and completely focussed on customer service. It took about an hour and a half to order the car. Fortuitously, I was able to drive away in it, just 22days later. Vertu makes excellent use of technology and logistics. This meant that Georgina was able to quickly identify an available Clio at another Vertu site and have it transported to Gloucester. The trade-in of my old car, and the registration of my new one, was expertly administered. Thank you Georgina and the Team at Gloucester, for your amazing attention to detail. Well done!
December 19, 2025
Unprompted review
Reply from Vertu Motors - Renault Gloucester
Good afternoon. Thank you for taking the time to leave a review regarding your experience with Georgina in our Sales Team at Vertu Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
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