Vertu Motors - Toyota Sheffield Reviews 

I was greeted initially by the lady on reception who checked me in and offered myself and my partner drinks which she served us. She was very pleasant and friendly. My appointment was with Emmanuel. He was very polite , friendly and welcoming. At no point was he pushy and I felt at ease throughout. He fully explained everything and checked to make sure I was happy with the proposal made. Upon completion of purchasing my Yaris the manager came to see me personally to introduce himself and thank me for the purchase. He was also very nice and friendly. The dealership had a lovely layout and was nice, clean and welcoming.

I recently purchased a 2020 Toyota RAV4 Hybrid Excel AWD from Vertu Toyota Sheffield, and I would like to say a huge thank you to Ethan Cooper for his excellent service throughout the whole process.

From my very first enquiry, Ethan was always patient, professional and never put me under any pressure. He took the time to understand exactly what I was looking for, as I had been searching for quite a while for a low-mileage RAV4 Hybrid Excel AWD with the right specification.

After my test drive, I was very happy with the car overall. The only concern I had was the condition of the four tyres. Although they met the Toyota Approved Used standard, I felt they were already quite worn and would likely need replacing in the near future. Initially, I was told that the tyres would not be replaced because they passed the dealership’s inspection, and at that point I decided not to proceed with the purchase.

Unfortunately, Ethan was on annual leave at the time and wasn’t aware of my decision. As soon as he returned and found out that my only concern was the tyres, he immediately spoke with his Sales Manager on my behalf. He understood that I genuinely loved the car and simply wanted peace of mind before making such an important purchase.

Thanks to Ethan’s efforts, the dealership agreed to replace all four tyres with brand new Bridgestone tyres, which completely addressed my concern. He contacted me straight away, kept me updated throughout the process, and made everything as smooth as possible until collection.

Because of Ethan’s dedication and willingness to go the extra mile, I was able to complete the purchase with confidence. I’m absolutely delighted with my RAV4 and couldn’t be happier with the outcome.

Thank you again, Ethan, for your outstanding customer service, professionalism and persistence. You truly made the difference, and I wouldn’t hesitate to recommend both Ethan Cooper and Vertu Toyota Sheffield to anyone looking for a new or used Toyota.

Buying a car is a big decision, and Ethan made me feel listened to throughout the entire process. That level of customer care is hard to find nowadays.

Had to chase body shop up again today left 2 messages for them to contact me no call back!!!I'm still surprised that no senior managers at Vertu employ people like those working at Sheffield Toyota carry on if it was my company they would be unemployed absolutely no idea about customer service!!!

Montys/Burrows/Vertu Toyota have satisfied all of mine and my family's motoring needs since 1986, when I purchased my first ever new vehicle from David Williamson. The vehicle I ordered in April this year was the fourteenth I have bought from David, but I have also purchased five for my wife, and one for my daughter, twenty in total. Not once in those forty years has any of us been disappointed in any aspect of our involvement with this dealership. Shortly after I placed my order in April this year, David announced his retirement, and I was understandably concerned. Typically, he invited me to the showroom, where he introduced me to James Templeton who, he assured me, would take care of us in the future, as he had done for the last forty years. David did not exaggerate. James and I bonded at our first meeting, and every aspect of the acquisition of my new vehicle, has been perfect, thanks to James. My family and I will continue to rely on this dealership for all of our motoring needs, secure in the knowledge that our best interests are at the forefront of their thinking.

Most friendly, knowledgeable and experienced salesman. Jordan was very helpful and answered all my questions, he even helped me to connect my phone. Overall a really good experience.

Excellent service and knowledge from Jordan Tidy at Vertu Sheffield. Extremely friendly and helpful without any pressure.
He guided me through the process and made me feel confident in my purchase.
All the staff at the showroom were extremely friendly and helpful.

I found the customer service at Toyota Sheffield to be excellent, on all occasions, firstly with the Motability car for my daughter and then with the purchase, a week later of a car for myself to replace the 10 year old Toyota that I had done a very high mileage in but had been incredibly reliable nonetheless.
Jordan was particularly helpful in giving advice that I felt genuinely focused on what we needed, not on the best Sale.

Friendly, informative and professional salesman Hamza took me through the whole buying process.
I am completely happy with the service provided and with my new car.

Communication was good. Did what they said they would.

The staff were all very friendly especially
Owen who sold me the vehicle explained everything to me in detail and wasn’t pushy
I felt very comfortable buying a car from the company

Vertu toyota sheffield are very welcoming and helpful team from the greeter ,salesmen up to the manager.
Our salesman James is a very patient friendly man.
Both myself and my husband are in our 70s and suffer from anxiety.
James did not rush us, he put us both at ease. He spent time explaining everything to us from the paperwork down to how the car operates.It is our first hybrid car so we needed extra help.
His knowledge and patience is outstanding and I would recommend vertu toyota sheffoeld to anyone considering buying their next car from them.

Collected my new car this weekend and all the service I received was great! James is a very professional and lovely member of the team, with excellent customer service. I received good communication up till the day I collected my new car.

James and frank at Sheffield vertu went above and beyond to make my experience enjoyable and stress free I can not thank them enough .

I dealt with Jordan very easy to deal with from start to finish not pushy at all I’d highly recommend speaking to him if your interested in buying a car from this company

An amazing experience with vertu sheffield.
Special mention@ Emmanuel kanteh, His customer service is excellent.

Hamza was extremely helpful as we had very little experience in driving an automatic car.

Purchase of my car was a very smooth process by friendly and helpful staff especially James Pemberton. Car had been prepared well and was in great condition. Very happy with my purchase.

I bought a used Yaris from Vertu. The price was competitive and the trade-in value of my old car better than I expected. The sales staff were helpful and never pushy. The sales process was smooth and the after sales service excellent.

This is my 6th Toyota, the name speaks for itself,
The Vertu dealership at Sheffield is amazing, the Staff are so good and welcoming from the management down to the meet and greet staff.

Many thanks
Alan Moore