Vertu Motors - Toyota Sheffield Reviews 

115
TrustScore 5 out of 5

4.8

Penistone Road 260, Wickersley, S6 2FQ Sheffield, South Yorkshire, GB


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Rated 5 out of 5 stars

The sales team esp James was so helpful when I went into store The reception lady is absolutely amazing she makes sure everyone staff and customers are always well hydrated and meets everyone's... See more

Company replied

Rated 5 out of 5 stars

From the moment I walked into the showroom I had a wonderful experience. Turns out the salesman I dealt with was new so I expected his knowledge to be limited but no! He was able to answer all of my q... See more

Company replied

Rated 5 out of 5 stars

An exceptional experience from start to finish! As someone living in Barnsley, finding the right dealership was important, and the team made the trip completely worth it. A huge thank you to Hamza at... See more

Company replied

Rated 5 out of 5 stars

From the sales guys and people on reception I was most impressed at there friendliness and professionalism of Vertu Motors Toyota Sheffield. Was a pleaseue to work with Emmanual, Eithan and Theresa... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Sheffield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Penistone Road 260, Wickersley, S6 2FQ, Sheffield, South Yorkshire, United Kingdom

  • 0330 012 3605

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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1-star

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Replied to 96% of negative reviews

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4.8

All reviews

(115)

13,279 reviews in the last 12 months

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Rated 5 out of 5 stars

nice place

nice place, very good people, specially James, he's nice and corporate and honest person,
Thanks James

March 16, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good afternoon Reza,

Thank you for your kind review. It’s great to hear that you had such a positive experience at Toyota Sheffield. I’m really pleased you found the team welcoming, and it’s wonderful to know that James stood out for being honest, helpful and professional throughout.

I’m sure he’ll really appreciate your thanks.

Kind regards,
Dean

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish from Ryan and Jordan.
Good communication, professional service and nice to meet them in person for the hand over.

March 14, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Hi there,
Thank you for your excellent 5-star review. We're delighted to hear that you received outstanding service from start to finish with Ryan and Jordan at Toyota Sheffield. It’s great to know their communication was clear, their approach professional, and that meeting them in person for the handover made the experience even better.
We really appreciate you taking the time to share your feedback and are pleased you had such a positive experience.
Kind regards,
Liza

Rated 5 out of 5 stars

No pressure sales from the start

No pressure sales from the start. All staff are very friendly & know their products & different levels of trim available for each model. We were left alone whilst we looked at two models we liked. We decided on the model we liked best and a test drive was arranged at our convenience.
After the test drive we were offered an excellent p/x price and finance options were explained.
Delivery of our vehicle was estimated and we ordered a car from the factory.
Communication throughout the process was very clear with regular updates.
We collected the car are looking forward to many miles in it until we visit again for our next vehicle.

March 10, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good morning Mr Stephenson,

Thank you for taking the time to share such a thoughtful review. It’s great to hear that you had a relaxed, pressure‑free experience from the very start and that the team made you feel welcome while giving you the space to explore the models you were interested in.

I’m pleased the test drive, part‑exchange offer and finance explanations all felt clear and straightforward, and that the communication remained consistent while your factory order was being prepared. It’s wonderful to know collection day went smoothly and that you’re already enjoying the car.

Wishing you many happy miles ahead, and we look forward to welcoming you back when the time comes for your next vehicle.

Kind regards,
Dean

Rated 5 out of 5 stars

Some operational difficulties well managed

The sales team managed to secure the car I requested despite some complex difficulties in preparing and transporting the car as a result of problems with other dealerships.

The salesperson (Emmanuel) answered all my questions with confidence and authority. The final handover process was unhurried and considerate despite many of the dealership staff being absent in a training session and a fire drill being enacted whilst online payment for the service plan was being made.

The car was very well presented and exactly as described.

The purchase took nearly four weeks to complete because of setbacks resulting from operational difficulties with another dealership who were holding the car.

More frequent updates and communication from the sales team would have been helpful.

March 10, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for your detailed review. We’re really pleased to hear that Emmanuel supported you with confidence and made the handover calm and considerate, even with the challenges on the day. It’s great to know the car was presented exactly as described and that the team were able to secure the vehicle you wanted despite the complications with preparation and transport.
We also appreciate your feedback regarding communication during the delays. Your comments are important, and we’ll share them with the team to help improve the frequency of updates in situations like this.
Kind regards, Keith

Rated 5 out of 5 stars

superb customer service

James is very helpful and had a pleasant experience buying a new car.

Staff are very friendly and accommodating

All in all costumer service is superb

March 10, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good afternoon,

Thank you for your review. I’m really pleased to hear James was so helpful and that you had a pleasant experience buying your new car. It’s great to know the team were friendly, accommodating, and delivered superb customer service throughout.

We really appreciate your feedback.

Kind regards,
Dean

Rated 5 out of 5 stars

Pleasantly surprised buying a used car

Just purchased a used Toyota Yaris from Vertu, Penistone Rd. From start to finish I was very impressed by the service everyone gave. Very pleasant, friendly and helpful. It was the opposite of what I’ve had before from other car sales dealerships- no pressure to buy, which is why I probably decided to purchase on the day I visited! 10/10, would highly recommend, the chap who I dealt with was James T, a lovely bloke who came across as a genuine man wanting to help, also very knowledgeable.

February 26, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for sharing your experience. We’re delighted to hear that our friendly, pressure‑free approach made your visit so positive. It’s great to know James looked after you so well — he’ll really appreciate your kind words.
Enjoy your Toyota Yaris, and thank you for the recommendation.
Many thanks,
Chloe

Rated 5 out of 5 stars

Absolutely no issues at all with Toyota…

Absolutely no issues at all with Toyota GB absolutely 💯 decent service

March 5, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Hi James,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear that you experienced great service with Toyota GB and that everything went smoothly for you. Your feedback is very much appreciated.
Kind regards,
Liza

Rated 5 out of 5 stars

Very helpful salesman who gave me good…

Very helpful salesman who gave me good advice but was not pushy. Good choice of vehicles.

February 27, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Hi David,
Thank you so much for your excellent 5‑star review! We’re really pleased to hear that you received helpful, non‑pushy advice from the salesperson and that you found a good choice of vehicles available at Vertu Toyota Sheffield. Your feedback is greatly appreciated by the whole team.
Thank you for taking the time to share your experience.
Kind regards,
Liza

Rated 5 out of 5 stars

Great service

Purchased a used Yaris from Vertue and the experience was effortless. Jordan was informative and communicative without trying to 'push' a sale in any way.
Highly recommended dealership!

February 18, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for your kind review. We're delighted to hear your Yaris purchase felt effortless and that Jordan provided informative, pressure‑free support. We truly appreciate your recommendation and hope you enjoy your new car!
Kind regards,
Keith

Rated 5 out of 5 stars

Good service!

Nice and helpful service. Giving suggestion based on my needs and budget. Toyota is always trustworthy.

February 20, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for your kind feedback. We’re really pleased to hear you found the service helpful and that our suggestions matched your needs and budget. It’s great to know Toyota continues to earn your trust.
Many thanks,
Chloe

Rated 5 out of 5 stars

Helpful staff & very happy with our new Yaris

Found all the staff really helpful and friendly and no pressure to complete the deal. Kept us up-to-date with the delivery of our new car which exceeded our expectations and was gleaming when we picked it up from the showroom. 💯 recommend.

February 12, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you so much for sharing this wonderful review. We’re thrilled to hear that you found our team helpful, friendly, and never pushy. Keeping you updated throughout the process is something we take real pride in, so it’s great to know that made a difference. We’re delighted your new car exceeded expectations and looked its best when you collected it. Your recommendation means a lot to us.
Many thanks,
Chloe

Rated 5 out of 5 stars

It was amazing

It was amazing

February 12, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Hi Tina
Thank you for your lovely feedback. We're delighted to hear you had an amazing experience! Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Excellent experience at Toyota…

Excellent experience at Toyota Sheffield.
There was a problem with the car I was originally going to purchase. This was swiftly flagged to me and then resolved. I would in particular praise Jordan who was particularly helpful.

January 28, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for taking the time to share your experience. I’m pleased to hear that, despite the initial issue with the vehicle, the team acted quickly to make you aware of it and resolve the situation. It’s especially great to know that Jordan was so helpful throughout the process. Your feedback is genuinely appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

Visited Vertu Toyota Sheffield for my…

Visited Vertu Toyota Sheffield for my 2nd motability vehicle and I can’t fault the service from Jordan Tidy. He kept me up to date with everything and was so knowledgeable about the car and the process. Can’t fault him at all

January 31, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good afternoon, Phaedra .
Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Great customer service

The Salesman I dealt with was really nice. He wasn't pushy and made me feel very comfortable. They had the perfect car that I had been looking for and got it ready for me really quickly as my previous car was unrepairable.
He made everything super simple for me and I was impressed both with him and other staff members too.
Everyone was great.
Thanks Ross for all your help. I would recommend you to anyone.

January 28, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good afternoon, Thank you for sharing your experience. We’re really pleased to hear that Ross made you feel comfortable, never pressured, and supported you throughout the process. It’s great to know he found the perfect car for you and had everything prepared so quickly, especially after your previous vehicle became unrepairable.
We’re delighted that the whole team left such a positive impression, and your recommendation means a great deal to everyone.
Thank you again for your kind words. Kind regards, Kerry

Rated 5 out of 5 stars

Absolutely fantastic experience buying…

Absolutely fantastic experience buying my new car. This is not the first time we've bought from there and it won't be the last. Manny my sales person was fantastic. He's an asset to your company.

January 29, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good morning. Thank you for sharing such a fantastic review. We’re delighted to hear that you had another great experience buying your new car and that you continue to choose us with confidence. It means a great deal to know you’ll be returning again in the future.
A special thank‑you for your kind words about Manny — he’ll be thrilled to hear your feedback. His friendly, supportive approach is a real credit to the team, and we’re proud to have him.
Enjoy your new car, and we look forward to welcoming you back next time. Kind regards, Kerry

Rated 5 out of 5 stars

James was the best so friendly

James was the best so friendly, helpful listened to what I wanted and it’s what I got I love my new little car highly recommend

January 14, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

The service and support I received was…

The service and support I received was friendly and processional at all times 🙂

January 9, 2026
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Vertu Toyota Sheffield - thank you!

Great! A big thanks to James for Vertu Toyota Sheffield for all his help - brilliant, friendly and professional. Would definitely recommend!

December 31, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

The salesman Hamza made the process…

The salesman Hamza made the process easy and made us feel valued.

December 30, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you so much for your kind words! We are so happy to hear that Hamza was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

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