The sales team esp James was so helpful when I went into store The reception lady is absolutely amazing she makes sure everyone staff and customers are always well hydrated and meets everyone's... See more
Company replied
Penistone Road 260, Wickersley, S6 2FQ Sheffield, South Yorkshire, GB
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The sales team esp James was so helpful when I went into store The reception lady is absolutely amazing she makes sure everyone staff and customers are always well hydrated and meets everyone's... See more
Company replied
From the moment I walked into the showroom I had a wonderful experience. Turns out the salesman I dealt with was new so I expected his knowledge to be limited but no! He was able to answer all of my q... See more
Company replied
An exceptional experience from start to finish! As someone living in Barnsley, finding the right dealership was important, and the team made the trip completely worth it. A huge thank you to Hamza at... See more
Company replied
From the sales guys and people on reception I was most impressed at there friendliness and professionalism of Vertu Motors Toyota Sheffield. Was a pleaseue to work with Emmanual, Eithan and Theresa... See more
Company replied
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Penistone Road 260, Wickersley, S6 2FQ, Sheffield, South Yorkshire, United Kingdom
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After a mix up with the wrong car being delivered in October I took delivery of my new and the right one on the 23rd of December which I’m highly delighted in.
My sales advisor Emmanuel was very professional and extremely kind. He never rushed me and took time to help me with my initial disappointment in October.
Toyota Vertu Sheffield should be proud to have a lovely young man on their staff. My husband & myself have had numerous cars from there and would ask for Emmanuel’s help again. Please pass my comments onto him and tell him well done.
Elaine George

Reply from Vertu Motors - Toyota Sheffield
The salesman Jordan was amazing, he was so patient and answered all out questions. He explained everything from hybrid, electric to manuel and atomatic and found me the perfect car. Would buy a car from him anytime. If your in the market for a new or used car ask for Jordan

Reply from Vertu Motors - Toyota Sheffield
Everything was made easy and went very smoothly my new car is perfect

Reply from Vertu Motors - Toyota Sheffield
Nice and sleek!
Ethan at Toyota Sheffield did everything for me: swap my old Corolla to the new version, a superb service all complete with no hassle at all!
Fully recommended!

Reply from Vertu Motors - Toyota Sheffield
The salesperson was very helpful. He had a wealth of knowledge to pass on to us , and either already knew or sourced the answers to all our questions. The process of choosing another car, handing over our existing vehicle and driving away in our new car went smoothly from beginning to end. After having had our previous car on a PCP from Vertu Toyota, Sheffield, we know that their after sales service is excellent.

Reply from Vertu Motors - Toyota Sheffield
Jordan from start to finish was a great guy. Explained everything that would happen and kept me informed throughout the process.
Thank you Jordan Tidy

Reply from Vertu Motors - Toyota Sheffield
The excellent service rendered to me by the sales representative David williamson .
I had a fantastic experience because the company sales process was fantastic.

Reply from Vertu Motors - Toyota Sheffield
Unbelievably bad . Ordered a vehicle and been to collect it today and told when sat in showroom that they’d ordered the wrong vehicle !!!! .
Now told it will be January 2026 before I can expect my new car .
Given them a be star as I can’t give them zero

Reply from Vertu Motors - Toyota Sheffield
My experience in buying my Yaris X was very good. Bill the sales guy took me out on a test drive, explaining all aspects of the vehicle inside, outside and under the bonnet. I got a fair price for part exchange so with that and the purchase price plus add-ons came within my budget, so I decided to buy the car. I was informed by email and the toyota app progress of my car at certain stages. Handover of the car was very good this was carried out by Emmanuel. So many thanks to Bill and Emmanuel

Reply from Vertu Motors - Toyota Sheffield
the customer assistant (Bill) was very helpful and knowledgible. He answered any questions we had and as we were buying our first automatic car, he was very patient.

Reply from Vertu Motors - Toyota Sheffield
Highly satisfied. David Williamson was excellent, can't thank him enough.

Reply from Vertu Motors - Toyota Sheffield

Reply from Vertu Motors - Toyota Sheffield
I had an excellent experience with the Sheffield dealership. I had very specific requirements and Bill Merrick was able to source me a beautiful little red Toyota Aygo in pristine condition. As a new driver, Bill also took me out for a drive when I went to pick it up, and was thorough and knowledgeable, putting me at ease before I set off on the road solo for the first time. I would highly recommend him and this dealership for its professionalism and kindness, along with its ability to source a brilliant PCP deal. I am very happy with my car, it drives brilliantly and is very fuel efficient ☺️ I also appreciated the teddy that now sits on the backseat🧸 Many thanks, I will no doubt be using this dealership again in the future.

Reply from Vertu Motors - Toyota Sheffield
Knowledgeable staff, good communications, great customer service

Reply from Vertu Motors - Toyota Sheffield
Fabulous service from the minute I walked through the showroom door. Jordan even gave me a driving lesson ( on the test drive ) over 20 years since I've driven an automatic car. Great service one very happy customer

Reply from Vertu Motors - Toyota Sheffield
Really helpful review of all vehicles available which allowed us to hone down on a Yaris Cross and choose the exact model for us. We were not rushed at all, had a test drive which allowed us to check that it would fit in the garage and were offered an extremely fair price for the Auris we were trading in. The whole process took just a few days and the new car was set up for us, ready to drive away. The Manager also came out to meet us, saying that was his practice - and very much appreciated. Well done!

Reply from Vertu Motors - Toyota Sheffield

Reply from Vertu Motors - Toyota Sheffield
Pleasant staff who made me feel that my custom was very important.

Reply from Vertu Motors - Toyota Sheffield
Excellent customer service and listened to what we wanted.
Good advice given and we are very happy with our purchase.

Reply from Vertu Motors - Toyota Sheffield
Friendly staff, great car ,good location and efficient service.
Had my new car within a week

Reply from Vertu Motors - Toyota Sheffield
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