Vertu Motors - Toyota Sheffield Reviews 

115
TrustScore 5 out of 5

4.8

Penistone Road 260, Wickersley, S6 2FQ Sheffield, South Yorkshire, GB


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Rated 5 out of 5 stars

The sales team esp James was so helpful when I went into store The reception lady is absolutely amazing she makes sure everyone staff and customers are always well hydrated and meets everyone's... See more

Company replied

Rated 5 out of 5 stars

From the moment I walked into the showroom I had a wonderful experience. Turns out the salesman I dealt with was new so I expected his knowledge to be limited but no! He was able to answer all of my q... See more

Company replied

Rated 5 out of 5 stars

An exceptional experience from start to finish! As someone living in Barnsley, finding the right dealership was important, and the team made the trip completely worth it. A huge thank you to Hamza at... See more

Company replied

Rated 5 out of 5 stars

From the sales guys and people on reception I was most impressed at there friendliness and professionalism of Vertu Motors Toyota Sheffield. Was a pleaseue to work with Emmanual, Eithan and Theresa... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Sheffield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Penistone Road 260, Wickersley, S6 2FQ, Sheffield, South Yorkshire, United Kingdom

  • 0330 012 3605

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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1-star

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Replied to 96% of negative reviews

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4.8

All reviews

(115)

13,323 reviews in the last 12 months

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Rated 4 out of 5 stars

Yaris cross

After a mix up with the wrong car being delivered in October I took delivery of my new and the right one on the 23rd of December which I’m highly delighted in.
My sales advisor Emmanuel was very professional and extremely kind. He never rushed me and took time to help me with my initial disappointment in October.
Toyota Vertu Sheffield should be proud to have a lovely young man on their staff. My husband & myself have had numerous cars from there and would ask for Emmanuel’s help again. Please pass my comments onto him and tell him well done.
Elaine George

December 23, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Emmanuel and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks . Chloe

Rated 5 out of 5 stars

Buying a car made easy

The salesman Jordan was amazing, he was so patient and answered all out questions. He explained everything from hybrid, electric to manuel and atomatic and found me the perfect car. Would buy a car from him anytime. If your in the market for a new or used car ask for Jordan

December 23, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good morning.
Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Everything was made easy and went very…

Everything was made easy and went very smoothly my new car is perfect

December 20, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Nice and sleek

Nice and sleek!
Ethan at Toyota Sheffield did everything for me: swap my old Corolla to the new version, a superb service all complete with no hassle at all!
Fully recommended!

December 12, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good afternoon, Yota. Thank you so much for your kind words! We are so happy to hear that Ethan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

The salesperson was very helpful

The salesperson was very helpful. He had a wealth of knowledge to pass on to us , and either already knew or sourced the answers to all our questions. The process of choosing another car, handing over our existing vehicle and driving away in our new car went smoothly from beginning to end. After having had our previous car on a PCP from Vertu Toyota, Sheffield, we know that their after sales service is excellent.

November 27, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Selina

Rated 5 out of 5 stars

Jordan from start to finish was a great…

Jordan from start to finish was a great guy. Explained everything that would happen and kept me informed throughout the process.
Thank you Jordan Tidy

November 20, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good morning. Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

The excellent service rendered to me by…

The excellent service rendered to me by the sales representative David williamson .
I had a fantastic experience because the company sales process was fantastic.

November 10, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 1 out of 5 stars

Unbelievably bad

Unbelievably bad . Ordered a vehicle and been to collect it today and told when sat in showroom that they’d ordered the wrong vehicle !!!! .
Now told it will be January 2026 before I can expect my new car .
Given them a be star as I can’t give them zero

October 31, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Hi Paul, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1P3110 Kind regards, Keith

Rated 5 out of 5 stars

My experience in buying my Yaris X

My experience in buying my Yaris X was very good. Bill the sales guy took me out on a test drive, explaining all aspects of the vehicle inside, outside and under the bonnet. I got a fair price for part exchange so with that and the purchase price plus add-ons came within my budget, so I decided to buy the car. I was informed by email and the toyota app progress of my car at certain stages. Handover of the car was very good this was carried out by Emmanuel. So many thanks to Bill and Emmanuel

October 31, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Hi David, Thank you so much for your kind words! We are so happy to hear that Bill was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

Our first Hybrid…

the customer assistant (Bill) was very helpful and knowledgible. He answered any questions we had and as we were buying our first automatic car, he was very patient.

October 21, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good afternoon Mr Baines. Thank you so much for your kind words! We are so happy to hear that Bill was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Great service

Highly satisfied. David Williamson was excellent, can't thank him enough.

October 21, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good afternoon Christine. Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Good

They are very nice and friendly

October 14, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

A brilliant experience in Sheffield

I had an excellent experience with the Sheffield dealership. I had very specific requirements and Bill Merrick was able to source me a beautiful little red Toyota Aygo in pristine condition. As a new driver, Bill also took me out for a drive when I went to pick it up, and was thorough and knowledgeable, putting me at ease before I set off on the road solo for the first time. I would highly recommend him and this dealership for its professionalism and kindness, along with its ability to source a brilliant PCP deal. I am very happy with my car, it drives brilliantly and is very fuel efficient ☺️ I also appreciated the teddy that now sits on the backseat🧸 Many thanks, I will no doubt be using this dealership again in the future.

September 3, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Bill and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

Rated 5 out of 5 stars

Knowledgeable staff, great customer service

Knowledgeable staff, good communications, great customer service

September 26, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Fabulous service from the minute I…

Fabulous service from the minute I walked through the showroom door. Jordan even gave me a driving lesson ( on the test drive ) over 20 years since I've driven an automatic car. Great service one very happy customer

September 30, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good morning Susan. Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

How to buy a Yaris Cross in a few simple steps . . .

Really helpful review of all vehicles available which allowed us to hone down on a Yaris Cross and choose the exact model for us. We were not rushed at all, had a test drive which allowed us to check that it would fit in the garage and were offered an extremely fair price for the Auris we were trading in. The whole process took just a few days and the new car was set up for us, ready to drive away. The Manager also came out to meet us, saying that was his practice - and very much appreciated. Well done!

September 23, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

Buy a Toyota RAV 4 Hybrid petrol

Very help salesperson Jordan Tidy

September 9, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 4 out of 5 stars

Pleasant staff who made me feel that my…

Pleasant staff who made me feel that my custom was very important.

September 22, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellent customer service and listened…

Excellent customer service and listened to what we wanted.
Good advice given and we are very happy with our purchase.

September 19, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Toyota is Tops

Friendly staff, great car ,good location and efficient service.
Had my new car within a week

September 19, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

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