Vertu Motors - Toyota Sheffield Reviews 

115
TrustScore 5 out of 5

4.8

Penistone Road 260, Wickersley, S6 2FQ Sheffield, South Yorkshire, GB


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Rated 5 out of 5 stars

The sales team esp James was so helpful when I went into store The reception lady is absolutely amazing she makes sure everyone staff and customers are always well hydrated and meets everyone's... See more

Company replied

Rated 5 out of 5 stars

From the moment I walked into the showroom I had a wonderful experience. Turns out the salesman I dealt with was new so I expected his knowledge to be limited but no! He was able to answer all of my q... See more

Company replied

Rated 5 out of 5 stars

An exceptional experience from start to finish! As someone living in Barnsley, finding the right dealership was important, and the team made the trip completely worth it. A huge thank you to Hamza at... See more

Company replied

Rated 5 out of 5 stars

From the sales guys and people on reception I was most impressed at there friendliness and professionalism of Vertu Motors Toyota Sheffield. Was a pleaseue to work with Emmanual, Eithan and Theresa... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Sheffield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Penistone Road 260, Wickersley, S6 2FQ, Sheffield, South Yorkshire, United Kingdom

  • 0330 012 3605

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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1-star

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Replied to 96% of negative reviews

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4.8

All reviews

(115)

13,323 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying my car from Toyota Sheffield was…

Buying my car from Toyota Sheffield was a great experience. I was well looked after by Jordan. He showed me round the car, made me feel at ease on the test drive and answered all my questions. He wasn’t at all pushy, just super helpful and professional. If you’re looking for a car, visit Toyota Sheffield on Penistone Road and ask for Jordan Tidy.

September 17, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

All done as planned

All done as planned, no surprises except good ones.

September 10, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Buying a new car is a pleasure at Toyota Sheffield

Buying a new car is always a pleasure. Deciding which car to buy is confusing. To be honest I wanted a CRH by Toyota because I liked the look of it and having had Toyota cars previously I felt confident that the CRH would be reliable for years. I chose Vertu Sheffield and had the best time. The staff went out of their way to find me the car I wanted and were so friendly and helpful. I would certainly go back there in future with no doubt what so ever.

September 13, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Great service starting from the…

Great service starting from the beginning the lad (Jordan) who helped me choose my car was an absolute legend, he’s clear and right to the point.

September 10, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Top Notch Service

Great service and support in helping me to buy my car. Big shout out to Jordan who patiently answered all my questions and helped me to make the right choice for me. Highly recommend.

September 9, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Helpful throughout the process with no…

Helpful throughout the process with no pressure sales. Explained all functions and how to operate them in lots of detail on collection of vehicle.

September 4, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

Review

Looked after by sales agent Jordan Tidy. Smooth process from start to finish. Polite and informative. Considerate of wishes. Helpful with part exchange.

September 5, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Nice Experience with Vertu

Nice guys over here. Beautiful behaviour. Respect to the customer. Always they try to give the best deal in the market.

September 6, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable and clear cut help. Found me the exact car I wanted even though it was not in the showroom.
Jason Tidy talked us through the whole process and organised our purchase.

August 27, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Jason was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Super friendly staff and great service

August 30, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 2 out of 5 stars

Visiting new Electric Toyota enquiry looking at the new electric …

Visiting looking at the new electric Toyota salesman came he said yes have a look at it and gone saw him again and asked him to send me deatails of self employed deals for 3 years He took the details and said he will email No reply till next day. No reply so next day rang again gentleman asked who it was I had no name he said he will find out well that was that so day after I rang again the new sales man took the detais again I am still waiting but I am sure I will find another helpful Toyota dealer very dissatisfied

June 23, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Good Morning Bharat,

I am truly sorry for the poor level of service you have received from my site . purchasing a new car should be a seamless and exciting experience and your experience falls way short of the high standards I expect for my sales team . Unfortunately, I do not have your contact details to respond directly but if you would kindly contact the branch and ask for myself Michael Bolton (General Manager) or Steve Masson (General sales manager) we would be happy to help you with your enquiry personally. Kind regards, Dean


Rated 1 out of 5 stars

I have bought link bars for my Toyota…

I have bought link bars for my Toyota Corolla, each was £147, paid around £300, I checked the other brands they much more cheaper than Toyota one, it’s big difference from euro car parts selling the same parts for £20-50. And I try to return it back they said we can’t get it back, please don’t get any part from them too expensive and you cannot get refund… they just ripping people off…

June 25, 2025
Unprompted review
Vertu Motors  - Toyota Sheffield logo

Reply from Vertu Motors - Toyota Sheffield

Thankyou for your feedback Mr Balim and I am sorry you feel dissatisfied with the service you have received from Vertu Toyota Sheffield , as you were made aware the front drop links you purchased were special order parts ordered specifically at your request and as such cannot be returned to Toyota UK , despite this we did accept a return minus the handling charge and you have been refunded accordingly

We will only supply genuine Toyota parts made specifically for your Toyota vehicle , we do appreciate there are after market parts available, but these are not made to the same high standards as Toyota genuine parts and do not always come with the same guarantees

Kind regards

Mike

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