Excellent customer service from Matthew at Valkswagon Hereford. Really helpful through whole process, nothing was too much trouble. Really pleased.
Company replied
Location
Switch locationCenturian Way, Van Centre, Roman Road, HR1 1LQ Hereford, Herefordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Top class dealership. Mathew and the team are on it. Adjustments to specs were dealt with quickly and re-quoted. I got the train down from Manchester and was picked up from the train station.
Company replied
Darren and Andrew treated us well. The handover experience was amazing and made very special by Andrew along with the General Sale Manager who both went out of their way to help us along with what was... See more
Company replied
Thank you to Kieran at Vertu Hereford for a smooth, painless and enjoyable purchase of our ID Buzz.
Company replied
Company details
About Vertu Motors - Van Centre Hereford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Centurian Way, Van Centre, Roman Road, HR1 1LQ, Hereford, Herefordshire, United Kingdom
- 0344 659 7724
4.2
Great
6 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top class dealership
Top class dealership. Mathew and the team are on it. Adjustments to specs were dealt with quickly and re-quoted. I got the train down from Manchester and was picked up from the train station.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Van Centre Hereford
Thank you for your fantastic feedback. We’re delighted to hear that Mathew and the team took great care of you, quickly handling your spec adjustments and re-quoting. It’s wonderful that your journey from Manchester was made easier with a station pickup too. We really appreciate your kind words.
Kind regards,
Keith
Excellent customer service from Matthew…
Excellent customer service from Matthew at Valkswagon Hereford. Really helpful through whole process, nothing was too much trouble. Really pleased.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Van Centre Hereford
Hi Donna,
Thank you for the brilliant 5‑star review. It’s great to hear how well Matthew looked after you at the Van Centre Hereford. Knowing nothing was too much trouble and that the whole process felt so smooth will mean a lot to him.
Really pleased you’re happy with the service.
Kind regards,
Kerry
Vertu Hereford, excellent service
Thank you to Kieran at Vertu Hereford for a smooth, painless and enjoyable purchase of our ID Buzz.
February 12, 2026
Unprompted review
Reply from Vertu Motors - Van Centre Hereford
Hi there,
Thank you for your lovely feedback. We're delighted to hear that Kieran made the purchase of your ID Buzz smooth, painless, and enjoyable. Your comments are truly appreciated, and we hope you love every moment with your new vehicle.
Kind regards
Dawn
Excellent customer service
Excellent customer service , very efficient and helpful
December 15, 2025
Unprompted review
Reply from Vertu Motors - Van Centre Hereford
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Darren and Andrew treated us well
Darren and Andrew treated us well. The handover experience was amazing and made very special by Andrew along with the General Sale Manager who both went out of their way to help us along with what was our first ever ev purchase. Thank you.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Van Centre Hereford
Good morning Martin. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Darren, Andrew and the team. We hope to see you again soon. Happy motoring, Dean
Excellent service at Vertu Van Centre…
Excellent service at Vertu Van Centre Hereford. Really helpful, friendly staff who made you feel welcome. Made the purchase of our new vehicle easy and without any hassle
September 8, 2025
Unprompted review
Reply from Vertu Motors - Van Centre Hereford
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.